26687 comments found.
Any idea why WooCommerce tags wouldn’t be displaying in a the bread crumbs, demo link here https://shortfills.niallflynn.es/brand/mr-wicks/ thanks 
Hi,
You could add this part of code:
elseif ( is_product_tag() ){
echo $before . esc_html__('Products tagged "', 'qode') .
single_tag_title('', false) . '"' . $after;
}
in file wp-content\themes\bridge\includes\qode-breadcrumbs.php
https://www.screencast.com/t/DdztphB9X9AV
For any further assistance, feel free to reach our support team at https://qode.ticksy.com/
Best, Qode
hi all…I sent a support ticket …I didnlt hear from you yet….just wondered if you got it….
Hello,
We have just checked and as we could see, all tickets from our are answered at Friday. For any new doubt, feel free to reach our support team at ticksy
Best, Qode
When are you guys going to update on file size.Please check google page insights to reduce your files size. Script is really slowing down the server. Checkmag.ng. I had to use W3 cache to boost up and make the files readable and i hate to use that plugin. Please do an update
Hi there,
The speed of your website depends on several factors like resources (memory_limit and post_max_size) of your server, the speed of your PC, the versions and amount of the plugins you have, and with multi purpose themes with a lot of options, there is a lot of things that are going on in the back (conditional functions, calculations etc.), but beside that all scripts inside the theme are already minified and page speed test offer acceptable speed grades and you can rad more about performance of best selling themes in following Envato article https://webdesign.tutsplus.com/articles/performance-test-top-10-wordpress-themes-on-themeforest--cms-29605 . In case that speed isn’t that great on your installation, you should be able to improve it by using some caching / optimization plugins, and with some server side tweaks, and our support can provide you with some tips for that so please get in touch with our support team by submitting a ticket at https://qode.ticksy.com
Qode
When are you guys going to update for file size. Please check google page insights to reduce your files size. Script is really slowing down the server. Check mag.ng. I had to use W3 cache to boost up and make the files readable and i hate to use that plugin. Please do an update for your files size
Hi there,
The speed of your website depends on several factors like resources (memory_limit and post_max_size) of your server, the speed of your PC, the versions and amount of the plugins you have, and with multi purpose themes with a lot of options, there is a lot of things that are going on in the back (conditional functions, calculations etc.), but beside that all scripts inside the theme are already minified and page speed test offer acceptable speed grades and you can rad more about performance of best selling themes in following Envato article https://webdesign.tutsplus.com/articles/performance-test-top-10-wordpress-themes-on-themeforest--cms-29605 . In case that speed isn’t that great on your installation, you should be able to improve it by using some caching / optimization plugins, and with some server side tweaks, and our support can provide you with some tips for that so please get in touch with our support team by submitting a ticket at https://qode.ticksy.com
Qode
unable to import demos
Hello,
Please, check this article https://qode.ticksy.com/article/9420 where demo import process is explained step by step. Also, here is that part in our Official Manual explained http://bridge.qodeinteractive.com/documentation/3-demo-content/3-1-qode-import/For any further assistance, feel free to reach our support team at https://qode.ticksy.com/ Just open a ticket and include your site URL with wp-admin access.
Best, Qode
how to change page width 800px?
what’s the code ?
i could chage post width 800px.
css:
.single-post .container_inner { width: 800px !important; }
Hi,
If you are using default template for page template you could try to add this part of code in Custom Css:
@media only screen and (min-width: 1000px){
.container_inner {
width: 800px!important;
}
}
but please, we offered some dimensions that will be working fully. You could check list of different widths in Qode Options > General.
Best, Qode
this code doesn’t work. blog-post and sticky header width changed 800px. page-post( text area ) width is still default width.
Hi again,
Could you, please, send us here your post link so we could take a closer look. Thanks
Qode
Hello, I would like to understand how to change the pictures of my homepage. I’m working on the demo “portfolio with left menu”. I think I can change it with “Portfolio” :do I have to create a new portfolio ? How can I replace the actual portfolio on the homepage ? Many thanks in advance I’m searching since a long time !
Hello,
Please, check this part about Portfolio from our Official Manual http://bridge.qodeinteractive.com/documentation/12-portfolio/ For any further assistance, our support team is on your service at https://qode.ticksy.comBest, Qode
Hello!
One question, is it possible to set autoplay for “Qode Video Box” (visual composer element) when video opens in the lightbox?
Thanks!
Hi,
Unfortunately, no. You need to click on play button.
Qode
Thanks for replyging, one last question: is there a way to show navigation bullets for Qode Carousel element? We would like to have bullets for our partner logos inside the caoursel…
Hello,
Unfortunately there is no option to add navigation arrows to the Qode Carousel.
Qode
Hello nice theme but poor support! I opened a ticket yesterday in the morning and by now nobody reply to it .. Private Ticket #1593935
Hello,
Sorry for waiting a bit longer. We assigned your ticket to our agent who already answered. Please, check response on ticksy. Thanks
Qode
how to change page width?
i could chage post width.
.single-post .container_inner { width: 800px !important; }
Hello,
In Qode Options > General you are able to set desired content width https://www.screencast.com/t/WDvx4uxq0
Best, Qode
HI the slider purchase codes doesnt work
Hello,
There is no need to activate plugins that came bundled within our theme. You could find more about it in this article https://qode.ticksy.com/article/9426best, Qode
Yes, I put the code, but it does not activate it, today I tried again
Hi,
Like we stated above and like it is explained in article, you should not activate any licence for Revolution Slider. Just use your plugin normally.
Best, Qode
how do I delete the bridge logo on mobile and tablet devices? I will not be using a logo at all.
Hello,
Just add this part of code:
@media only screen and (max-width: 1000px) {
.q_logo {
display: none;
}
}
In Qode options > general > Custom Code > Custom Css.
Bes,t Qode
Hi guys I have a problem with a video embed, after few days its automatically change to Vimeo Lighthouse
Hello,
Please, reach our support team at https://qode.ticksy.com Just include your site URL with wp-admin access and our agent will check this closer. Thanks
Qode
Can you provide the code for the demo 92 header contact form please?
Hello,
Please, submit a ticket at https://qode.ticksy.com/ and our agent will gladly provide you with the code.
best, Qode
Hello – I was able to successfully upload the demo, but I dont see an option for modifying the text or social media link on the homepage – www.aliciakmakeup.com. Please advise. I went to the edit page on wordpress but all I get is the option to edit the gallery but not the actual text.
Also – I am having trouble accessing my site on my phone and mobile devices – only the home page shows up, but when I try to click on other pages the dots just keep turning but nothing else. I tried on several different devices and same thing. All the pages only work on my laptop or actual computer but not on the phone or ipad. Please advise. Thank you. You can check for yourself at http://www.aliciakmakeup.com
Hello,
When you are in Backend Editor mode, you are able to edit shortcodes normally https://www.screencast.com/t/BbvkeoVfJ We have checked your site on mobile and we are able to navigate to other pages as well https://www.screencast.com/t/VUzvk0Yi So, try to clear the cache and deactivate all third party plugins and after, check this again. If the issue persist, please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access.
Best, Qode
Hi, can I combine City Listing with travel and when using search, the results will pull info from both themes. ?
Hi,
Thank you for taking interest in Bridge. No, unfortunately, it is not an option, since these two plugins for tours and listings are separate.
Best, Qode
Hi, just a really quick question regarding Visual Composer. I recently deactivated this plugin when searching for a bug in the site. When I reactivated it, I found that each page was full of code instead of the VC structure. I have gone into Quode Options > Visual Composer and found that the ‘Visual Composer Grid Elements’ is DISABLED. As this isn’t a site I usually work on, I don’t have access to backups, so I’m hesitant to make irreversible changes. So my question is, if I ENABLE this grid setting and save, will the current content on each page convert back into the original VC structure? Or do I risk losing some/all of this content? Thanks so much 
Hi,
There is button above page content where you are able to switch from Backend Editor to Classic Mode https://www.screencast.com/t/XOH4STQsyz Try with that, and if you still have any doubt, our support team will check. Just open a ticket with your wp-admin access at https://qode.ticksy.com/
Best, Qode
Hi,
Thanks for your reply. Unfortunately, this option doesnt appear for some reason: https://www.screencast.com/t/33LYZb4y even though the Visual Composer plugin was never deleted, just deactivated and then reactivated.
Does that mean that activating the Element Grid is not the solution?
I will send you a ticket now.
Cheers!
Hello,
We located your ticket on our support forum and it has been assigned to our agent who will come back to you asap.
best, Qode
Thank you 
You are welcome!
I saw all your advice and I put “Woocommerce Dropdown Cart” in the WIDGET area but I do not see it on the site. you can help me??
https://www.dropbox.com/s/sgb6by0oucuxk2n/car2.jpg?dl=0 https://www.dropbox.com/s/1rz5db55xwfu2ur/cart.jpg?dl=0 https://www.dropbox.com/s/aoppnctzy5cj4o4/cart3.jpg?dl=0Hi,
You should just add WooCommerce dropdown Cart in WooCommerce dropdown widget area https://www.screencast.com/t/zRQdamKJCle Please, send us also your site URL so we could check. Thanks
Qode
In my SCREENSHOT as you can see we did but it does not work.
The link of the site is: https://www.newmatt.it/negozio/
Hi,
Could you, please, submit a ticket at https://qode.ticksy.com and include your wp-admin access so we could investigate and check this closer.
Best, Qode
Hello+
I just updated this theme to version 16.2.1 and WooCommerce is now giving me this warning: Your theme (Bridge) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. end warning So I went to the System Status Page and found that the WooCommerce included with the Theme is out of date (according to WooCommerce) – I have included a screenshot of that. Is this something I should be concerned with? Please advise. Thanks!
Hello,
We have added compatibility for 3.4.0 version in latest theme update. And after WooCommerce released 3.4.1 version for which we will add compatibility in next theme update that will be released these days. Thank you for this. You could normally use our theme with your shop with our theme until then.
Best, Qode
Wonderful! Thank you very much!
You are welcome!
Hi, was just wondering what is the normal response time for requests in your support ticket system? I just have a couple of timely questions I posted in there I was hoping to get some help with.
Thanks!!
Jeff
Hi there Jeff,
We are doing our best to answer on all tickets within 24 hours, but response is even better usually. Your ticket is located and assigned to our agent who is already working on it.
Best, Qode
Thanks so much!!!!
You are welcome!