Hi,

You can change the Products order on shop page from Woocommerce >> Setting. To change this setting now on the front end you have to go to customize and you will find this: http://prntscr.com/jp0p3v so just change as per your requirement.

Thanks.

Thanks. But can I change the order of products also manual (exactly the order is wanted)?

Hi,

Sorry to say that but as you know we have used the Woocommerce plugin for shop in our Theme and Woocoomerce has its default functionality and you can only change the order by following the steps given above.

Thanks for your understanding.

Hi,

Sorry I did not understand your requirement. What do you want to do? Can you please share any screenshot for better understanding.

Thanks

Ok, http://tinypic.com/r/24ovsdw/9 Thank you

Hi,

Sorry to say that you can not do that, there is no option in the theme to make the heading as Clickable link.

Thanks

Hi,

Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and when your issue will solve you will find the reply of your ticket until that please be patience.

Thanks for your understanding.

Hi,

We have tested your site at our end and it works perfectly fine please see this screenshot: http://prntscr.com/jouh89 if you are facing an issue then it must be the cache issue at your end so please check your site after removing the server, site and browser cache hope you will not find an issue.

Thanks.

Hi,

This issue mostly occurs when the Theme is no uploaded or updated properly and some of the files crashed while uploading/updating of the Theme if you will turn on the debug mode you will find the exact file crashed path. So please try to update the Theme again by following the steps given below hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will solve it for you.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Thanks.

Hi,

We have to debug your site now for solving the issue and for that you have to contact us through our support system with your site WP Admin Login details.

Thanks.

Is the theme download in that version you told me about? 4.4.3.1

Looks like it’s the 4.4.3

I’ll get in touch with the support. Thanks

Hi,

Yes the latest Theme version released yesterday is 4.4.3.1 you can check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and please update your Theme to latest version 4.4.3.1 hope your issue will solve.

Thanks.

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and solve this for you.

Thanks.

Thanks.

Hi,

You can hide/remove any particular page heading by uaing Custom Css for that particular page because if you change it from breadcrumbs then it will have an affect on your site. Hope you can understand and sound’s great if you removed it already.

Thanks.

Thank you, however I want to just remove the “Product Tag -” text, not the title itself, just keeping the Aprilia RSV4.

Is it possible? Thanks

Not sure if it’s the best way but solved it:

add_filter(‘gettext’, ‘translate_tag_taxonomy’); add_filter(‘ngettext’, ‘translate_tag_taxonomy’);

function translate_tag_taxonomy($translated) {

if ( is_archive() ) { // This will only trigger on the single product page $translated = str_ireplace(‘product tag’, ‘Motorcycle’, $translated); }

return $translated; }

Hi,

Please download the attached files given below and upload/replace it to wp-content/themes/porto/inc/functions/layout/page-title.php file https://www.dropbox.com/s/yg7kyz3r7xscxpp/page-title.php?dl=0

I hope your issue will be solved.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can hide the complete header on any of the page by just editing that particular page and scroll below you will find the Page Options and in it you will find the option of hide header just check that option on and check your site after removing the browser cache.

Thanks.

Hi,

Could you perhaps provide me with a bit more details on this? What version of PHP.

Also can you test by switching to a default theme like Twenty Seventeen or Storefront and test if you get the same notices?

Thanks.

PHP 7.1 and tested with Storefront then notice does not show up. I have checked the value of “category” in code using isset() so at my end everything is now ok.

Sound’s Great!

Hi,

Sorry to say that but here we only provide our dedicated support for the Porto WordPress not for Porto Magento if you have any query regarding Magento version you can ask here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments

Thanks.

Hi,

Please use/copy the below given latest Google Map API key and paste it to Appearance >> Theme Options >> General >> Google Map APi and check your site after removing the browser cache.

API key is:

AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPM

Thanks.

Hi,

The Post Archive or Single Post Page colors are coming from the default colors you set for the Theme and you can not only change the color of the particular pages from Theme Options but If you will change the Color from Theme Options it will also have an affect on other pages as well. So If you only want to change the color of the Post Pages you have to do it with the help of Custom CSS. Hope it is clear now.

Thanks.

Hi,

Do you use any addon for WP Bakery because the Element Hover Box is not in our Theme WP Bakery providing Elements?

Thanks.

here is a screenshot of the elements i get working with WP bakery. i’m not using any plugins for hoverbox

http://prntscr.com/jokr4q

thanks

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve this for you.

Thanks.

Hi,

We have tested the Counter Element with it’s suffix and prefix in our latest Theme and do not find an issue if you are facing an issue it must be the cache or third party Plugin confliction issue so please once check your site after removing the server, site and browser cache and after deactivating yor site all the third party plugins hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.

And remember one thing that the counter Element will work after some loading so you have to wait for some seconds.

Thanks.

Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?

Hello, I’m from Brazil, I already put the file pt_BR.mo and pt_BR.po, it worked for the countdown of products, but the countdown of events continues in English. Can you help me translate the countdown to events?

Hi,

Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve this for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And sorry to say that but in our Theme we have no such option in the Theme Options to change the Logo for every single Language on the site.

Thanks.

Hi,

You can add google analytics code in Appearance >> Theme Options >> Javascript code >> put the code in JS Code before </head> section

OR

You can install this Google Analytics Dashboard for WP plugin, it will more helpful for you to displays Google Analytics reports and real-time statistics in your WordPress Dashboard. Inserts tracking code in every page of your site: https://wordpress.org/plugins/google-analytics-dashboard-for-wp/

Thanks

I can not put anonymous analytics code whit Google Analytics Dashboard for WP plugin

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and do it for you.

Thanks.

Hi,

This issue will be solved in our next theme update. Our team already working on this issue.

Thanks