456 comments found.
Hello! How can I change the font color of author and date in the blog post title?
Hello there!
Thanks for using our theme 
We would greatly appreciate it if you use our Support Forum for any kind of support you need instead of the public comments in order to have a more detailed and step-wise guidance. Thanks in advance!
Best Regards.
Thank you so much for your GDPR Update. Unfortunately blocking embedded videos and blocking the google tracking does not work on our site 
Thanks for your message! Could you please disable the caching plugin you are using and check again? As you can see here https://greatives.eu/themes/movedo/video-and-audio/ it is working fine. Check the Vimeo video at the top of the page.
Best Regards.
hello before i buy the theme i have a question about the title on tag A issue . is it true that there is no way to use it ?
Thanks
Hello michelbonard,
Thanks for your interest
I am not quite sure that I understand your question. Could you please illuminate it a little bit?
Best Regards.
Hi, I see the contact form modal on the demo site. I can use that in the menu, or just in the topbar? I read the documentation ( https://docs.greatives.eu/tutorials/usage-of-modals-in-blade/ ) but, the id and class not solve the problem. I would like to add one Contact Us button for the menu, which is open the built in modal. How can i do that?
Thank You!
Hey there!
I think that you can have this via the available extra class in the menu items. Could you please use our Support Forum instead of the public comments in order to have a more detailed and step-wise guidance? Our agents will be happy to help you.
Best regards.
Hi,
I found the problem now. I add the class for the list item, not the link.
Thank you!
That’s great
Hi Guys, purchased this theme a while back and use it with one of my clients sites. Support has expired but just have a quick question. He has the page loader disabled in general settings > theme loader but the loader is still appearing. Any idea why this might be?
Hey there!
Thanks for using our theme! There is an option to override this per page under Page Options > Extras > Theme Loader Visibility. Maybe this is the reason or a caching issue.
Best Regards.
My support has expired but the theme is no longer working. Anywhere in the templates that need to call things such as “echo blade_grve_sidebar_class( ‘post’ );” are not returning anything. Is there anyway you can PLEASE help
Hello extima,
Thanks for writing in!
Firstly, I can verify that Blade works just fine as it is. You probably mean that something is happening in your installation and not in the theme itself.
So, please double check that you are full updated, both theme and required plugins- http://greatives.eu/themes/updates/blade/ . Additionally, remove any custom code you have added and disable any 3rd party plugin you may use.
If the issue persists, please use this Contact Form to see how we can help you further.
Best Regards.
Hello, in my admin panel through the pages i want to edit and build i get 4 little pop up windows saying: the shordcode spacer not found. The shortcode box_icon not found. The shortcode gallery_images not found. The shortcode food_menu not found. It seems they just poped up since the beginning, did nothing apparently. What is the problem?
Hey there!
Thanks for using our theme!
The shortcodes you describe do not seem to be part of our theme. In any case, could you please use our Support Forum as we provide support only there? Our agents will be happy to help you
Best Regards.
Hi, Blade is support multiple logo settings? I would like to add different logo for each pages.
Hello sevendigits,
Thanks for your interest! Unfortunately, there is no built-in option to override the logo per page. Logos defined globally under Theme Options.
Best Regards.
Hi there. since the update to the latest Blade theme, the Fixed Image CSS is broken. Across our main website, NONE of the Fixed Images stay fixed. So we have multiple rows where images are tiled. What’s happened???
Hey!
There is no issue we can verify and mainly nothing to answer here. We still cannot understand why you comment here since you can just use our Support Forum. Additionally, almost none of your issues are theme related as you can see by yourself in your tickets.
So, for one more time consider that ThemeForest comments area is a dedicated place for people who have not yet purchased the theme and want to ask pre-purchase questions. Thanks again for your understanding on this matter!
Best Regards.
Hello and congratulations for this great template. One question, try to leave only background image with footer in ULU but stay one white 90 pixels space between header and footer, maybe cause of grve-overlapping of header in ULU. Can i delete this white space?
Hey there!
Thanks for your kind words
If I understand well, you have to enable the Header and Footer Section options in your first and last row respectively – http://docs.greatives.eu/tutorials/rowsection-options-in-blade/ .
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
I have customers complaining that they are able to see other people’s orders on the order page. How can we fix this?
Hello there!
Thanks for using our theme. It sounds like a WooCommerce issue, not a theme related one. In any case, could you please use our Support Forum as we provide support only there? Our agents will be happy to check any issue you have.
Best Regards.
Quick question: is Blade compatible with Woocommerce 3.3.4, or only up to 3.3.1? We are seeing lots of errors, and it could be compatibility issues.
Quick answer: Blade is fully compatible with the latest WooCommerce – https://greatives.eu/themes/blade-v2/shop/ and there are no errors as well.
If you need any further assistance, please use our Support Forum.
Thanks!
Are you aware that the theme is causing products to not trigger “out of stock” in the system, after someone has bought the last item? We are on the latest of all plugins, and on the product page, “0 left in stock”, and the Add to Basket is enabled.
Hey!
Our agents will be more than happy to check any issue you may have in our Support Forum.
Best Regards.
Will do. It’s clearly an issue within the WooCommerce blade templates. Perhaps how it is seeing the data from the DB. Perhaps you can try it your end.
I am not quite sure about this. In any case thanks for your feedback and be sure that if you contact our agents they will check it. You already know this from your previous tickets I think. Thanks
Regards.
Hi there- I’m having trouble linking to my portfolio items. Clicking on them yields 404 errors. I don’t see anything in documentation about this. Thanks!
Hey there!
In case you have changed the Portfolio slug, you must go to Settings – Permalinks and click on Save Changes. You can also read this under Theme Options > Portfolio Options > Slug.
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
Hi There
Your template looks great, and I have some questions before buying it, sorry I come from Joomla and now changing to Wordpress because Woocommerce and plugins, so some questions may seem silly.
Does support multilanguaje? Need to buid 3 language site
Does support all Woocommerce plugins, like Iconic Product configurator, DHL, Credit card payment, etc, to build a full Corporate and shop site?
Can I switch the color of headers, etc, to custom customer color?
Thanks for your help
Jose
Hello Jose,
Thanks for your interest. And, of course, there is nothing to worry about your questions
1. Yes, sure you can have a multilingual site with any of our themes. Each one is fully compatible with WPML and Polylang plugins.
2. We can ensure you about the compatibility of our themes with WooCommerce but not with any other 3rd party plugin.
3. There are several options to customize your site as you wish.
Hope this is helpful!
Best Regards.
HI, I have left a few messages on your support forum but no response, I am getting the same problem that I got a few months back re the images are not aligning in the shop.
.css used .woocommerce ul.products li.product .woocommerce-loop-category__title, .woocommerce ul.products li.product .woocommerce-loop-product__title, .woocommerce ul.products li.product h3 { height: 100px; }
The website is : www.silentpooldistillers.com
The trouble is : https://silentpooldistillers.com/shop/
Thanks in advance.
Hello Jeremy
There are no messages in our support forum – https://greatives.ticksy.com/ and we have already replied in the email you sent yesterday.
Thanks for checking our answer there. Our agents will be glad to help you further when you create a new ticket.
Best Regards.
Hello, My support has recently expired and I need to update the revolution slider. All the other support forums I’ve read has instructed me to contact the author for the update file since it came with a packaged theme. Do I need to extend my support to get the updated?
Hey there!
Thanks for using our theme! There is no need to extend your support to get the updates. We will include the latest version of the Revolution slider with our next theme update. Please check these related articles http://docs.greatives.eu/tutorials/bundled-plugins/ – http://docs.greatives.eu/tutorials/visual-composer-and-bundled-plugins-updates/ . If you have something urgent, please contact us via this Contact Form.
Hope that helps!
Best Regards.
Is it possible to change product gallery mode to something like that http://flatsome3.uxthemes.com/shop/men/osaka-entry-tee-superdry/ ? Gallery images not showing in popup, but instead of featured image.
Hey there!
Thanks for using our theme! I am afraid it is not possible. You can have the product gallery in the single product as it is – http://greatives.eu/themes/blade-v2/product/sun-glasses/
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. Thanks for your understanding
Best Regards.
Hi Greatives and Blade users
This is the hacky 5 Column solution I came up with. Until, hopefully, future versions have a few more options for No of columns… Or maybe even a section on the support page where we can share solutions that your team can endorse. Hope this helps someone
Step 1) Add a row and use the following custom row configuration 1/12 + 1/6 + 1/6 + 1/6 + 1/6 + 1/6 + 1/12
Step 2) Give the row a custom class name of five-columns
Step 3) Add the following code to your CSS
@media (min-width: 768px) { div.five-columns .grve-column-1-12 {width: 0px; min-height: 0px;} div.five-columns .grve-column-1-6 {width:20%} }
Like I said at the beginning it’s a little hacky but it works a treat for me. And on mobile, it returns to full width. Obviously, leave the first and last 1/12 columns empty and all should be peaches. Have a great day and thanks for the killer theme.
Hello Felipe,
Thank you so much for sharing this solution
We provide exactly the same custom row solution for this in our support forum. I also think that you do not need the CSS snippet as you can change the column layout in smaller screens via the column options. We will also reproduce this in both support forum and live tutorial to help our customers.
As a side note, allow me to clarify that this common issue has to do with the WPBakery page builder and not with our own grid. This is actually the reason why we cannot add the 5-column layout option.
We look forward to working with you again in the future!
Best Regards.
