Hi,

This is WordPress relate issue an usually this happens for weird reasons…Did you rename the Total folder on your server to something else? Usually this causes the issue, especially if you have an empty space in the folder name which isn’t allowed.

- AJ

Hi AJ,

It appears to have been related to changing the theme information at the beginning of the child theme style.css file. I switched back to the original Theme Name, Theme URI, Description, Author, Author URI, Template, and Version and it works again.

Oh, that’s because you are using the full-width setting – https://wpexplorer-themes.com/total/docs/full-width-header/ – which I wouldn’t have known without looking at the site

Glad you got it working. I could add a left/right padding option when the full-width option is selected but wouldn’t make much sense otherwise because you generally would want your header to be inline with your main content and adding left/right padding would offset it.

- AJ

I like being able to adjust the left/right padding on the header. I think it’s a matter of preference whether you want the header to be inline with your main content or not. I don’t mind editing with custom css but you may find more people would utilize the option if it was available in the customizer. If you want to see an example of it being used online, check out the basecamp.com header.

Thanks for your help.

Oh yes, in that example they are also using a full-width header, I agree it would make sense especially when the header is set to full-width. Thanks for the additional feedback.

Hi,

This is AJ the theme developer. If the theme was manually modified it’s going to basically be impossible to update and keep the changes (no matter what theme you are using). You’ll need to make a backup of the active theme then install the latest version. then you can revise the old files for any tweaks. Now, if the developer also renamed the Total folder you will want to also go to Theme Panel > Import/Export and save a backup of the current customizer settings so you can import them after uploading the latest theme version, because Customizer settings in WordPress are saved in the database in a row based on the active theme folder name.

Total is HIGHLY modular, probably the most modular theme out there. It’s coded based on hooks and filters so any modification can bed done right via a child theme’s functions.php file – http://wpexplorer-themes.com/total/docs/child-theme/ – you pretty much never have to edit any theme file or even move a core theme theme to your child theme for modification.

I have hundreds of snippet examples here – http://wpexplorer-themes.com/total/snippets/ – and if you need help figuring out how to properly modify something I’m here to help.

You’ll definitely want to purchase your own license to get the latest version and access to support. If you run into any problems during the update let me know.

I would also recommend to make sure your server is compatible with the WP requirements – https://wordpress.org/about/requirements/ – you are running at least 256MB of memory allocated to PHP – http://wpexplorer-themes.com/total/docs/increasing-memory-limit-to-php/ – and your uploads limit is set to at least 20MB o you can upload the latest version of the theme.

Total uses modern functions for best performance so making sure the server’s PHP version is running at least version 7.0 will ensure a faster site as well

- AJ

Thank you AJ for you in-depth response. My main question now is if I buy the theme I will have access to the latest version, however would I also be able to get a copy of the theme version 2.0.1? This is to help me identify the changes made throughout the theme. Thank you

Hi,

Yes I have backup from all the previous versions If you wanted to do compare the code (there are apps you can use for that).

- AJ

5 ★★★★★ Best & Most Thorough Support Answer Ever…Hands Down! Thanks AJ

Hey AJ,

Since your reply re page-builders, and after seeing the page-builders in action I have now decided to use ‘Elementor’ as my preferred Page-Builder, due to its speed, easier faster (less clicks) interface, inline editing, ability to quickly edit for Mobile devices etc etc.

So I’m glad to hear you say Elementor is fully supported…nice.

You probably missed, or avoided, lol, the other concern I raised, that being purchasing a theme 1st made so many years ago!?

Again I don’t know if this is a valid concern, not being a coder, maybe latest tech/code is already used and the old stuff disgarded, so all good when buying and downloading the latest version of ‘Total’...but can you give me a few lines as to how buying a theme 1st made many years ago, IS NOT a valid concern, just to put my mind at rest…last pre-sale question, I promise…cheers Rick

Hey Rick, I just replied to your other comment/concern

If you have any other questions let me know.

- AJ

AJ, hope you’re feeling better, and thanks for getting back to me. I’m not having any problems with the parts of Yoast you demonstrate in your video.

I do see one error in the console, but it seems to be related to a browser extension. My problem is shown in this video: https://screencast-o-matic.com/watch/cF1FF0FXAK

When I run the “Count links in your texts” in a different browser without browser extensions (Opera) Yoast’s “Count links in your texts” behaves the same way, but I don’t see the extension-related error in the console.

I can’t change my theme on my live site, but when I go to my staging site and switch themes, Yoast’s “Count links in your texts” worked fine.

Anyway, it’s not a critical issue but this feature of Yoast Premium does look useful given the size of my site: https://yoast.com/how-to-use-the-text-link-counter/

Hi there,

I tested this tool as well and it ran just fine and I got this at the end – https://cl.ly/sLEm (sorry I thought I could run it multiple times so I didn’t capture a video the first time).

I do have Yoast Premium so I ran the analyzer and that works as well, I did capture a video for this – https://cl.ly/sLA3 – it does run pretty slow though (testing with different themes all of them run slow). But it does run. Have you tried seeking help from the Yoast team yet?

It took the Yoast function almost 10 minutes to only check 39 pages! Seem like some issue in their coding or simply the function needs to run a lot of checks. (i paused and resumed the video a few times so it wasn’t so long). It also made my Mac start to run really hot and the fans were going full speed…

I actually disable this function on wpexplorer.com/blog/ completely. I find it best to just use tags for organizing related content on the site (but disabling tag archives on the live end to prevent duplicate content) or after you are done writing a post do a google search on your site like site.com:some keywords so you can find what Google considers to be related which in my opinion is best

Plus if you have the related posts function enabled on your blog though by default it fetches related posts based on the current category so it’s already going to be adding a few relevant inner links.

- AJ

ps: It’s possible your server is just timing out since the process does seem quite long…Maybe an increase in your max execution time could help?

Yes, I did try Yoast support. I went through various permutations of disabling plugins, changing themes, etc. until I finally got the feature to work. We were working on my staging site which isn’t 100% identical to my live site (the staging site uses free versions instead of premium versions, for example) so what worked on the staging site may not work on the live site.

Anyway, I agree that there are other ways to work on internal linking so let’s set this issue aside for now.

Thanks again!

and the site is https://www.berkshireroots.com/staging/

Hi Bill,

Unfortunately the WordPress message isn’t very helpful but basically you’ll get this error if the server times out at some point thus creating an “expired” error.

• Make sure that you are uploading just the Total.zip file.
• Make sure your upload limit on the server is at least 20MB (usually the error is from a low upload limit)
• Make sure your PHP memory limit is at least 256MB (not usually the cause for the error but can potentially cause it) – http://wpexplorer-themes.com/total/docs/increasing-memory-limit-to-php/

Of course you can always upload via FTP if needed, but usually increasing the upload limit on the server fixes it right up.

- AJ

Thanks for choosing Total by the way

And actually this WooCommerce modification wasn’t in 3.4 this was edited in 3.4.1 (aka a fix from 3.4) – again the reason for waiting a little to update the theme

Hi, I did remove the woocommerce_before_add_to_cart_button hook first, but didn’t help. There’s something else… I’ll let you know if I manage to make it work without removing the whole file.

This is the whole updated file – https://cl.ly/sCHW – to match the WooCommerce changes, the only thing different is the moving of the “clear” link so the table look better an prevents a “jump” when selecting variations. This is the updated file for upcoming Total 4.7 if you want to try it out.

- AJ

Hi,

This is AJ the theme developer.

The theme was on discount for Memorial Week (a national holiday in the USA) but it ended yesterday morning. If you still see $39 on the landing page it’s cached by your browser, it should say $59.

When the theme is on discount we usually lose money on each sale because of the cut Envato takes, taxes, advertising, support/hosting costs, etc. So we can’t afford to be on sale all the time.

There are also many rules on this marketplace regarding sales and customer incentives, so I can’t just swap the price for a single person. However, if you are looking to buy multiple licenses we do offer bulk discounts

- AJ

Hi,

You can query multiple post types via a custom query like such:

post_type%5B%5D=staff
&post_type%5B%5D=portfolio
&posts_per_page=-1
&post_status=publish
&order_by=date
&order=DESC

Example: https://cl.ly/s3RX

The reason “%5B” and “%5D” are used is because you can’t use ‘[]’ due to how the WPBakery plugin parses brackets inside a shortcode to prevent conflicts.

You could also use the Total Post Types Grid and select the post types you want – https://cl.ly/s2Ug

- AJ

fantastic AJ, thank you – no idea what %5B….. stands for though ?

It’s just encoded versions of a bracket. So it’s basically the same as writing:

post_type[]=staff
&post_type[]=portfolio
&posts_per_page=-1
&post_status=publish
&order_by=date
&order=DESC

But because shortcodes are written as [shortcode_name argument=”value”] you can’t have extra [] inside it because it will break the shortcode but using the encoded version is fine

- AJ

You have an extra space between body.home in the second line of code

Arrrrgggghhh flippin’eck, so sorry AJ Thank you Pete

Hi,

The reason the logo is on the left is because header style two could have content on the right side. But the CSS is very easy:

@media only screen and (max-width: 959px) {
    #site-logo { width: 100% !important; float: none !important; text-align: center !important; }
}

The !important attributes may not be needed but I added incase to make sure they always override.

- AJ

Si. Simplemente tienes que cambiar el idioma de WordPress a español, la plantilla incluye el es_ES.po archivo. Pero, si le falta alguna traduccion puedes usar este plugin – https://wordpress.org/plugins/loco-translate/ – para transladar lo que falta o si haces cambios al es_ES.po archive y me lo mandas lo puedo actualizar en la plantilla en la proxima actualizion.

Disculpe me español – soy bilingue pero e vivido en USA 15 años I ahora solo hablo English entonces se me olvida el español un poco

- AJ

Hi,

This is AJ the theme developer. I hope you had a nice weekend.

Yes the theme includes a custom metabox – https://wpexplorer-themes.com/total/docs/page-settings-metabox/ – under the page editor so you can easily make some per-page alterations such as disabling the header on specific pages (or the footer, callout, etc).

There are also global settings for any setting you can tweak per page so the settings are just for making per-page tweaks.

Total also has a bunch of hooks/filters available – http://wpexplorer-themes.com/total/docs/action-hooks/ – if you need to make more advanced edits. This is one of the main reasons people choose Total over other theme’s due to it’s flexibility. And I have tons of sample snippets here – http://wpexplorer-themes.com/total/snippets/

If you have any other questions let me know.

- AJ

Hi,

There is a javacript error on the site – https://cl.ly/s0j4 – coming from some custom code added near the bottom of the site which is used for tracking which is breaking all javascript related functions on the theme. Looks like you have a bunch of additional tracking code but the core gtag script is missing from your site which should be added before this code (in the head tag is usually best) – https://developers.google.com/analytics/devguides/collection/gtagjs/

- AJ

Oh yes, that would cause issues. I forgot they added Lazy Load more recently.

Is this something you will address so we can use it or is a complete no go?

It’s just not possible to add a “fix” inside the theme because of how LazyLoad works. However, you can use the jetpack “skip-lazy” class added to any image – https://cl.ly/sBKF – that you want to skip from their function as mentioned on the docs – https://jetpack.com/support/lazy-images/ – it wouldn’t be goo for Slider Revolution to manually add this to all of it’s images by default.

- AJ

HI,

Yes, this is very easy. Do you want to add the title inside the page header area that says “Shop” by default? Or just above the image?

See here: https://cl.ly/rziz

Both very easy to do with a little code in the child theme’s functions.php

- AJ

Hi,

The issue is that tax_query_taxonomy & tax_query_terms don’t actually exist. WordPress only has a tax_query parameter.

You should be able to do this though:

....pagination=1&dwelling=house

WordPress is smart enough to pull it. Alternatively you can do this:

tax_query[0][taxonomy]=dwelling&tax_query[0][field]=slug&tax_query[0][terms]=house

- AJ

Thanks again, that worked great!

The reason it doesn’t show on mobile is because you have columns with background images where you have the images. These columns don’t have any height to them because they don’t have any content. So you would want to add a spacing module inside these empty columns with background images so they render on mobile or give the columns a min-height value – https://cl.ly/rzap

- AJ

Hi,

It would be possible but it would require quite a bit of custom javascript for each item. When you click on the local scroll link you would have to trigger a click on the tab you want to open as well.

I would strongly recommend against it though for usability. Wouldn’t this be better done with different pages and not tabs?

- AJ

You are right. thanks!

Nevermind chose another route

Thanks for letting me know