23226 comments found.
On the masonry grid element from WPBakery, how can I add a link to the photos?
Hi,
Sorry to say that but you can not add the Link to photos while using masonry grid this element of WP Bakery has no such option in its setting.
Thanks.
Добрый вечер. У меня лицензия вашего продукта. Проблема в том, что в браузере safari кривая верстка. Как исправить? Смещается в сторону все верхнее меню, а боковое уползает вниз, футер столбиком. На остальных все ок. И еще есть проблема – в корзину бывает не добавляет товар.?
Hi,
Can you please make sure that you are using the latest version of the Theme 4.4.4 and also the Plugins if not then please update your Theme and plugins to the latest version hope you will not find an issue if yes then contact us through our support system with your site Login details so we will check and solve it for you.
Thanks.
версия 4.4.4.
Hi,
Can you please send us your site login details through our support system so we will check and solve your issue.
Thanks
Hi,
Please share your Live site Login details with us through our support system by clicking the below given button not here.
Thanks.
Я прошу прислать мне пароль, но мне ничего на почту не приходит. Соответственно, я не могу обратиться через данную кнопку. Пришлите пароль для входа. Логин trumax399 Почта divan78spb@mail.ru
hi,
Please share your product purchase code to us through our email: newsmartwave@gmail.com so we will set an account for you.
Thanks.
How can I change the header photo on the “shop” page and on the “product archive” page?
Hi,
Please go to WP-Dashboard >> Pages and finds and Edit the Shop page, Scroll below to the Shop page you will find an option content inner top in the Page Options and you will find a Block is used in it please see this screenshot: http://prntscr.com/jv61qr it means the slider comes from Blocks so now you have to go to Blocks and finds the particular Block: http://prntscr.com/jv620v just edit it and change anything as per your requirements.
Thanks.
How can i remove the “Additional Information” tab on a woocommerce product page?
Hi,
For Removing Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/
Thanks.
Hey there!
I love this theme and I have purchased both the HTML5 and Wordpress versions of it. My question for you was is it possible to add multiple locations on the map as I have multiple branches for my company?
Thanks!
Hi,
Sorry to say that you can not show the multiple locations on the single map. However, you can use more than one map VC element on the page to show the multiple locations on multiple maps.
OR
You can use it: https://vc.wpbakery.com/addons/multiple-map-location/Thanks
Добрый день. Проблема: перестал отвечать компонент Porto в административной части сайта и все стили стали по умолчанию . фото – https://yadi.sk/i/HVTxpz2A3Xswru
Hi,
Have you purchased the theme? If yes, then can you please contact us through your theme purchased account to get the support of the theme.
Thanks.
Hi there,
Just wondering .. can I combine elements from several demos?
Like can I use the slider with the side menu from here: https://woodmart.xtemos.com//
And put it into this demo: http://www.portotheme.com/wordpress/porto/shop14/
Thanks 
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
Yes, you ca easily do that and combine the different demos with others.
Thanks
Excellent.. thanks, I will buy
Most Welcome
Just wondering how I can remove the PORTO button from the top bar (admin bar). TIA.
Hello, @whisper,
Can you please explain your issue more clearly if possible with some screenshots for my better understanding? And please share the URL too, so that I’ll check and help you out.
Regards, P-THEMES.
I installed latest version 4.4.4 and after insert demo data the first page is blank(white) all others working fine… Do you suspecting something?
Hi,
Please make sure that your server requirements must meets the latest Theme and plugins minimum requirements and install the latest Theme again by following the steps given in this video: http://www.portotheme.com/wordpress/porto/documentation/#install_video hope you will not find an issue.
Thanks.
ok I set all nesecary server values but still first page is blank… I noticed that slider has no Demo data inside… do you think that this is the problem? where can I find demo data for Slider?
Hi,
For that we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
I installed other shop demo data and worked fine.. thank you for your help anyway
Sound’s Great!
When my site goes responsive and back the background images get cut off and don’t resize to full-size images. Seen an example here: https://goo.gl/4ygFxg The steps to reduce the issue is have full-size bg image on a row > resize to mobile phone size > resize back to regular desktop
Hi,
Can you please share your Live site URL with us where the issue occurs ?? This is to ensure that we can provide you with a tailored answer to your situation.
Thanks.
bvs.puresimplicitydesigns.com
Hi,
I have checked your site and I think this is the third party plugin confliction issue so please check your site after deactivating your site all the third party plugin and check your site after removing the server, site and browser cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
How do I change the default product image size?
Hi,
To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Hope your issue will solve.
Thanks.
I’m missing the regen thumbnails tool. What is the plugin name related to this tool? Thanks!
Hi,
Please make sure that you have installed and activated the Regenerate Image Thumbnail Plugin in your site provided with the Theme Package and then you will find an option in Tools.
Thanks.
Hello, I would like to know why in the new version they added an option where they ask for activation code to download the demos and now it can only be installed in a single domain. I think they did wrong in placing that option. It is not worthwhile to continue buying this topic, if it is valid for a single domain.
Hi,
This activation Theme option was also there in our last versions of the Theme and we have included it again in our latest version of the Theme. And you can only activate or use the single Theme license in the sigle Domain, If you want to use the same Theme on more then one domains you have to purchase the different Theme license for all of the different domains this is Envato policy you may wish to confirm from Envato as well this is not in our hand.
Thanks for your understanding.
it’s possibile to have this demo http://www.portotheme.com/magento2/porto/demo20_en for woocommerce?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can check our live Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
Thanks.
Hi, i bought this theme long time ago but it’s when i am putting it to use. I have set an online store using shop demo 10. The menu icons for drop downs, shopping cart basket and search icons are not displaying properly on mobile devices; they are displaying a box with an x in it. It’s like they are not loading well or something.I will appreciate your help though my support has expired, i will renew once i get some coins. It Looks like this https://prnt.sc/judm4g instead of https://prnt.sc/judn9y .
Hi,
Can you please share the Live URL of your site where the issue is with us??
Thanks.
Thanks for your reply, the site is sokopoints.com . The display on phone has a problem
Hi,
I think it is your site third party plugins or the most commonly Cache and Minify CSS issue so please remove and deactivate your site all the third party plugins and server, site and browser cache and then check your site hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system
Thanks.
It would be great to have the blocks listed on the Menu page to be added as Navigation Menu.
Same blocks URL should also be searchable when adding links to text.e.g Add text component in Visual Composer, then select text and click hyperlink, make blocks to appear when searching for URL to link text to.
Hi,
You can not search the Block URL but you can copy the URL from the the block and paste into the URL as Hyperlink. It will be work fine. http://prntscr.com/juebgfThanks
That is tedious, and same goes for the Menu page, Blocks not there if developer want to quickly add designed block page as a navigation links
Hi,
Please see this screenshot: http://prntscr.com/jufucp Or if you want to add the block in the main menu then you can use the Custom Link menu: http://prntscr.com/jufv7gThanks
I see, that’s how I have being going about it. I just felt it would be better and efficient to have the blocks available on the Menu page to add directly to the navigation.
Hi,
Sorry to say that but there is no such option for this in the Theme right now you have to follow the steps given above.
Thanks.
Hi my support has now expired but youre not returning my emails with my open ticket. You screwed my website main page by removing the wrong query strings. You patched it by disabling a very important caching app W3 Total Cache (and didnt tell me that you did that) but that is not a fix as it triples the load time without it. You need to reply to me and fix my website.
I checked with my web host and they confirmed the issue
Sergey S. – A2 Hosting: As I can see, there is an issue with your jQueries and it should be related to your theme. Unfortunately, since it’s related to the coding of your website you will need to contact your developer on this matter to fix it since we don’t provide coding support. Also it can require contacting theme developers.
18:46Anmar: What is the issue with jquary?
18:46Sergey S. – A2 Hosting: There is a number of following errors: Uncaught ReferenceError: jQuery is not defined And it can be checked through the browser console.
please get back to me asap.
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please wait once your ticket has been solved you will get the reply of your ticket till that please be patience and you confirmed us that your issue has been solved in your last ticket and now the issue occurs again on your site and we will solve it for you again.
Thanks.
Hi,
Can you please reply to your ticket and ask any about issue and explain your issue in your ticket reply so it’s better and help us to solve your issue easily because it’s getting messy to answer you here and there.
Hope you can understand.
Thanks for your understanding.
I’m running into an issue that only occurs with variable products that are all exactly the same price. Key information like variation description and whether it is sold out or not do not show up at all when making a variation selection. I delayed several updates hoping this would be fixed, but it doesn’t seem like it has.
I’ve tested this with the the base theme and all plugins turned off to ensure it’s not a conflict. Also tested with other themes that are able to display the variation description and stock status correctly. My only work around for now is to change one variation’s price by $0.01 and suddenly descriptions and stock status will appear when making a selection.
Hi,
Please make sure that you are using the latest Theme version 4.4.4 and also the latest Plugins if not then update your Theme to latest version and check your site after deactivating your site all the third party plugins hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.
Thanks.
Yeah, I’m using 4.4.4, latest plugins, disabled everything else and used the base theme instead of child – the issue still persists. I encountered this with a previous update and waited after being told it would be fixed in the future, but it’s not. Now I’m stuck with a shop that is only partially functional as customers can only see an item is out of stock after trying to add it, and meanwhile can’t view important information about what they’re trying to purchase, causing me to lose sales… I’m at a bit of a loss. Is this going to be fixed in future updates? Am I stuck using 4.3.X?
Rolled the theme back to 4.4.3, variation description now show up, as well as stock status, BUT there is no variation price! You have to refresh brower and not make a selection to see the price of the variation (for products that have multiple variations of the same price). Every version after 4.3.1.1 seems to have this problem or the non-displaying variation description issue.
sorry, I should say every version after 4.2….
Hi,
As I told you that we have solved all the issues in the latest Theme update and I have tested it again and do not find an issue at our end the issue is at you end and we have to debug your site and for that you have to contact us through our support system so we wil check and finds and solve the issue on your site.
Thanks.
please add mobile layout support like puca theme for reference as as 90% visitors are mobile users . footer woo-commerce menu will give better user experiences. porto already awesome theme adding this feature is needed for mobile users .
Hi,
Thanks for your suggestion and I am forwarding this suggestion as a feature request to our development department if they will find it fit with the Theme environment they will surely look through it.
Thanks.
Hi, I’m add subscribe form to modal box but nothing happen it’s just blank, how to fix?
Hi,
I have tested it at my end and it works perfectly, Please see these screenshots: https://prnt.sc/juaxyn & https://prnt.sc/juaxze please make sure to put the shortcode of Subscribe form in the Modal Content Section hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Ola boa noite,estou tendo problema com o carrinho,adiciono o produto,na hora de ver o produto,so fica carregando e não entra e nem faz nada oque sera:
Hi,
Please make sure that you are using the latest Theme version 4.4.4 and the latest Versions of the Plugins if not then update your Theme to latest version and then check your site after deactivating your site all the third party plugins hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
“Cart” and “Contact Us” have an H3 heading. How do I adjust this? Thanks.
Also, the header is loading links twice when viewing page in text format. How do I fix this?
Hi,
Can you please explain your issues more clearly if possible with the help of Screenshots and the Live URL’s of the Pages where the issue occur through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
