Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

By
Cart 136,546 sales
Recently Updated
Well Documented

undsgn supports this item

Supported

This author's response time can be up to 2 business days.

8670 comments found.

How can I change the tab title color?

Hi abhishekchandra and sorry for delay! The tab color is the accent color of the site, if you need to modify the active voice to something else you can use this code:

.nav-tabs > li.active > a {
border-color: #0cb4ce !important;
}
.nav-tabs > li.active > a {
color: #0cb4ce !important;
}
Let us know if this helps!

I’ll try it out. Thank you for your prompt response!

Ok let us know! Pretty sure this is the problem.

Hi, I created a content block and the text heading is not responsive on an iphone 7 that is vertical. All other text is fine. See screenshot https://ibb.co/jqW2Xy.

I have turned on Mobile options in theme options.

Hi! As told in the other request if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! In fact if this is a new installation of our product you should also have another license that give you access to support services. Thank you! :)
https://support.undsgn.com/hc

Hi! As told in the other request if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! In fact if this is a new installation of our product you should also have another license that give you access to support services. Thank you! :)
https://support.undsgn.com/hc

The CSS and styles in our Theme Options won’t save. This is the error we got in error_log:

PHP Warning: Invalid argument supplied for foreach() in /wp-content/themes/uncode/core/inc/UncodeHotfix.class.php on line 36.

Could you please help us how to fix this! Thank you!

Hello,
that file isn’t available anymore since Uncode 1.8.0, so the problem you reported has been already fixed likely. We therefore invite you to update your theme version: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update and check if the problem persists.

Let us know. Best.

Quedtion pre sales.Diference theme salient? Salient used studio templates, 200 pre modules design

Hi tecnologyuy and thank you for interest! :)
Comparing all features it’s too ling, anyway 2 are both popular themes, related to the studio templates, Uncode offers the complete Demo Import, this mean you can import 50 homepages and 200 internal pages and also the Selective Import (this mean you can import at any time any page): https://support.undsgn.com/hc/articles/214001065
Let us know if you need more infos!

Hello again! In general it looks very good, well optimized, the only bad thing is that with page speed google the results are low.

Hi,
is it possible to find results as images with the search bar?
Thank you,
best regards,
Nicola

Hi Nicola! What you mean exactly? I don’t think to get you, do you need images in the search or in the search page?

Hi! Sorry. I mean would like to view pictures in the search page. I’m considering to use the Uncode theme to create a photography archive. So if I search for example “city” would like to find photos that correspond with this keyword. Is it possible? Thank you so much. Nicola

Hi Nicola! Yes you can have in the search page any kind of layout thanks to the Content Block method, in our demo we use a search results without images, but here you can have images, Metro style, a carousel, etc etc. You can find more infos here: https://support.undsgn.com/hc/en-us/articles/213459549
https://support.undsgn.com/hc/articles/214006505
If you have problems to male this working just ask our Support Team.

Hi, I bought your theme last year, but the system status says that the purchased theme is not registered. So I tried to register it again and then I get the following error message: “Invalid credentials, or your Envato account does not have Uncode among purchased items” Also my hamburger menu is not working on mobile. Any idea how to solve these issues?

Hi AngeliaGrace! Please help me understand your issues. Is this a new installation and you are not able to register or it’s an old installation and now is de-registered and the mobile menu stopped working? Checking the installation you asked support months ago (https://www.happy......./magazine/) the menu is working fine.

Hi Thanks for getting back to me so quickly! The hamburger menu sometimes works and sometimes doesn’t on a mobile phone. I really would like to have this solved. I purchased the uncode theme last year 2017-09-08 so this is in regards of an old registration.

Hi AngeliaGrace, sorry but I think you don’t have this issue during the valid 6 months of support included with the purchase, so probably this is related to some extra plugins you have installed later, please try to deactivate them all, from the code it can be a plugin you have named Autoptimise (in fact it’s not possible to replicate the same issue in none of all other Uncode installations, just a few example you can test https://undsgn.com/uncode/showcase/).

I am working locally on WAMP and I can’t seem to load custom fonts. How do I go about this.

Hi jaygiddy! Unfortunately it’s not easy to help if you are working locally but probably you are missing some path or some permissions. We need at least a few screenshots to help you. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

Hey there! Great theme, have been using for a while and really enjoy the flexibility it offers. Curious if there’s a way to take the site title out of the menu bar?

Nevermind, figured out that you can turn logo height to 0.

Hi ClickActionFilms, sorry for delay and thank you for confirm! ;)

Just wondering if there was a glitch with the theme. I am trying to add socia media links under Theme Options>Utility>Socials and there is a spinning square when I want to add a Social Network Icon. There is no option at all. I have no issue with anything else in the theme. I have also deactivated all plugins that are not Uncode included and that doesn’t make a difference.

See Screenshot: https://ibb.co/dEepsy

I’ve just changed hosting company.

I am getting this error message: See screenshot: https://ibb.co/dyG0hy

Hi, no it’s not so strange, since it’s a new installation your server is simply not properly well configured. This new error is the same above but for the woff and woff2 formats (fonts), in fact you don’t have these errosr in all server but now only in this while a theme error is reproducible in all servers. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately, since this is a new installation according to Envato Terms of Use you should also have a new dedicated license and so the possibility to open private tickets! Thank you! :)
https://support.undsgn.com/hc

Good day guys!

Please I want to find out if there’s a way for me to use custom fonts in the theme. By custom I mean non-google, non-font-deck, non-font squirrel fonts. I want to upload my own font for use. Is there a way to go about this?

Hi! Here you are: https://support.undsgn.com/hc/articles/214006085
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

First of all, I must say I am impressed by the super fast response. I’ll read up the article and try my hands on it and if I’m stuck, I’ll buzz you. Thanks a lot! You guys rock!

Hi jaygiddy and thank you for confirm! In case you need help with this just open a ticket!

Dear support person,

I’m having some trouble replicating the original design of a demo I downloaded (Portfolio Büreau) and would like to submit a ticket.

Unfortunately, I cannot login from my Envato account (I get an error 404 page) and I cannot login using my purchase code and information either, the button just won’t work.

Perhaps this has to do with the fact that I purchased the original theme 2 years ago, but only renewed support a few minutes ago, in order to solve my issue. In any case, please do get back to me asap,

Thanks,

Michael

Unless I’m going about this the complete wrong way, I believe I can only customize the demo layout from Pages > “Portfolio Bureau demo layout” > WPBakery Page Builder.

If that is the case, then I don’t know why the elements just won’t stack upon one another like in the demo.

How long will it take for your website to be fixed?

Hi, our developers are fixing the Support login as soon as possible, this is part of programmed maintenance, if you in hurry can you please upload a screenshot here or paste the site URL, otherwise wait a bit until they finish.

Hi scariix! Our Help Center login is restored. Please try to login.

Hi, I am trying to update the Layer Slider. I am using Version 5.6.2 and now is 6.7.6 available to update. But when I try to update, it says that the Layer Slider is already up-to-date. This bug need to fixed.

Hello!
Are you already following the instructions available at the bottom of this page? https://support.undsgn.com/hc/en-us/articles/214003805-LayerSlider

Let us know please, best.

Thanks this was the point, to deactivate first and then update. I am trying to activate the Layer Slider via Product Activation, but I can’t use the Theme Purchase Code. I checked the documentation, but I couldn’t finde a solution.

Thanks

Presale Question: I want to buy two further licenses of Uncode for two upcoming projects. The projects are for two Domains, but it is the same client – so i think about to use WP Multisite. Is this possible with Uncode? Thanks

Hi stefanboehm and sorry for delay! Here you can review the official License Policy, generally a license is needed for any domain or end-product: https://themeforest.net/licenses/terms/regular
Anyway I suggest to ask Envato support directly so they can confirm you and give you more info: https://help.market.envato.com/hc/en-us/requests/new

I’m having trouble with this ticket #25472. There seems to be a bug on android phone with text overlap. This does not happen on an iPhone. I’m very confused by the replies and don’t understand why I’m being told its not a bug and that these 2 devises act differently for a reason? Sorry very confused. Could you take a look and help me understand a little more. Thanks :-)

Thank you for appreciate Uncode! One of our developers is checking ;)

Thought I would update and let you know the problem was sorted by your developer. :-)

Thank you for confirm! ;)

Hi, there is a problem when the plugin: Google Captcha (reCAPTCHA) by BestWebsoft is installed and activated on the system. The left navigation bar layout of Uncode->Theme Option, is changed. Please Check this out. Tested on two diferent installations.

Hi anavasquez! We cannot define this a problem of Uncode, probably this plugin uses some CSS selector similar to the one used in Uncode and possible it modified some admin styles, with more than 30.000 free plugins is pretty impossible prevent this.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

I am having trouble with the new privacy plugin… t seems like there is no way to have a certain consent type on ‘activated’ when the user visits the page first, so that it must be ‘deactivated’ from the visitor – otherwise it stays on. Is there a way to do this?

Hi maxruebensal! You don’t have this option since this will be not compliant with the GDPR, if you activate something (example “tracking”) on load before the user can deactivate this the tracking as collected user data. Before you can activate this you need the consent so elements that collect data must be deactivated on load. I hope this make sense.

Hi guys, I would like to change the link of the logo – any idea? Thanks.

Hi SCHROTT! This is not an option since it’s normal the logo points to the homepage, if you need to modify act on the file “uncode/partials/menus.php” about line 68. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

Hello, quick question about activating “Adaptive Images”.

We previously worked on our site without “Adaptive Images” turned on, as the older version caused some issues.

We would now like to turn “Adaptive Images” on. Would this cause any issues with the images currently in use? This is bearing in mind that the current uploaded images are already desktop-sized and compressed. We’re worried that “Adaptive Images” would try to upsize these images, resulting in pixelated versions.

Separately, moving forward, does having “Adaptive Images” turned on mean that we simply have to upload the largest sized, uncompressed images we have? Meaning if we typically use 600px wide pictures, can we simply upload the 3000px wide high-res version (assuming aspect ratio is unchanged).

Thanks for your clarification!

Hi maltase, no the Adaptive Image don’t alter your images and you can anyway deactivate at any times, anyway pretty odd you had issue since I never remind any issue related to them and all users use them like a charm. Yes upload at any size. Anyway please find here more infos: https://support.undsgn.com/hc/en-us/articles/214003845

Can I use your theme on multiple domains with a Regular Licence? All domains are mine and for personal use.

Hi cyman_2k! When you buy an item on ThemeForest you can build 1 final website with 1 purchase code (this is the same for any theme you buy not only Uncode): https://support.undsgn.com/hc/articles/115000880409
You can also review the ThemeForest policy here: https://themeforest.net/licenses/terms/regular

Hi guys a little question, the gdpr function manage all plugins installed in the website?

Hi elias90! The GDPR plugins can work only on the native plugins, we cannot just with a plugin “hack” every kind of stuff you use, this is tailored for Uncode native functionalities, anyway you can use the Consent Logic to display or hide sections with extra plugins stuff, ex: https://undsgn.com/uncode/gdpr/#consent-logic

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey