Hi,

Sorry for the delay I was sick last week and it’s been really busy catching up and getting the new 4.7 update out today

You do NOT need WPEngine, this is just one of my recommended hosting solutions because I use them and it’s very fast. You can use any webhost you want, but how good and fast your site runs will depend on the hosting you choose. For example if you go with a very cheap hosting solution like Bluehost, Hostgator or Godaddy while the theme will work it could run much slower then using a quality host like WPEngine, Flywheel or Kinsta and the support may not be as great.

Also hosting services like Flywheel for example have functions built-in so you can setup a client site for free and when it’s done you can then assign it over to your client so they can take over the hosting costs – https://getflywheel.com/why-flywheel/client-billing-transfer/

If you have any other questions let me know. Also if you have any questions not even related to the theme but related to WordPress or hosting I’m happy to help.

- AJ

Yes it work! So I think we could fixed this soon?

I should be releasing 4.7 today

Thank you again for reporting the bug!

Cool!

No problem. We help each other

Can you share the URL so I can see what’s going on?

- AJ

btw I’m not talking about the arrows on the main menu. The up arrow on drop down

Ohhh you mean the little “caret” – https://cl.ly/sUwu – yes, this is only added on header style 1 because it didn’t make much sense otherwise. But very easy to add to the header style 2 with a little CSS or some PHP.

It’s best to add it with PHP since the CSS already exists in the theme and this is done by simply adding a new class “wpex-dropdowns-caret” to your menu using the wpex_header_menu_wrap_classes filter.

Example:

add_filter( 'wpex_header_menu_wrap_classes', function( $classes ) {
    $classes[] = 'wpex-dropdowns-caret';
    return $classes;
} );

This code would be adding in a child theme’s functions.php file – http://wpexplorer-themes.com/total/docs/child-theme/

If you have any issues or question let me know!

- AJ

Hi,

This is AJ the theme developer.

This is mostly due to the fact that the images are very large, example – http://ycss.com.au/wp-content/uploads/2018/06/AdobeStock_148862989.jpg?id=640 – and set to a “fixed” position – https://wpexplorer-themes.com/total/docs/fixed-row-background-images/ – when using the fixed position the theme changes them to cover size on mobile because fixed backgrounds can cause issues on most mobile devices as it takes a lot of processing power to render them and can make it impossible to scroll down.

To disable them via CSS is very simple. Example:

@media screen and (max-width: 959px) {
    body #wrap .bg-fixed-top,
    body #wrap .bg-fixed-bottom,
    body #wrap .bg-fixed { background: none !important; }
}

- http://wpexplorer-themes.com/total/docs/making-css-edits/

My recommendation though which could help the most is to make the images quite a bit smaller by default which also will help with site loading speed. But also because the images are so large it can cause bugs in Chrome on desktops as well due to the processing power it requires I’ve seen cases where when using very large images Chrome won’t even render them since their most recent update.

- AJ

Okay thank you for this information

Sweet thanks AJ – that worked!

Great

And I think these are 2 things you’ll really like in the upcoming update for WPBakery:

• undo/redo function was added
• 5 columns for rows was added

Just trying to knock out any pending tickets so I can get the update fully tested and released.

- AJ

Those features will be great, can’t wait – Thanks again!

Hi,

This is AJ the theme developer.

Unfortunately a 500 error is a server response and on a good server it would generally show a message like “Memory allocation has been exceeded”. So it’s not possible to know exactly what’s going on without looking at server error logs. However, the most common reason for this are the following:

• Server’s PHP memory limit needs to be increased
• The Server’s PHP version is outdated
• There are permission issues so the plugin needs to be installed manually (you can locate it inside the theme under Total/framework/plugins)

I do apologize for the delay, I got really sick and it’s taking some time for me to catch up. In the future if you don’t get a quick reply in the comment you can always submit a ticket – https://wpexplorer-themes.com/support/ – where my support staff can assist.

If you still haven’t been able to install the plugin please let me know so we can resolve this asap.

- AJ

Hi,

This is AJ.

Using a different footer.php file is not a horrible idea but it could require manual edits. If you created your own landing-page.php template file and are calling the custom footer that’s cool and would work well. Then in the footer-landing.php file you could just use the template shortcode like this:

echo do_shortcode( '[templatera id="YOUR_TEMPLATE_ID"]' );

And control the output via a template.

But you could also use the Footer builder functionality – https://wpexplorer-themes.com/total/docs/footer-builder/ – even if you aren’t enabling it site wide you can hook into it to enable it conditionally via a filter “wpex_footer_builder_page_id” where you set the template ID you want to display instead of the default footer.

- AJ

Hi Oshan,

When looking at the code I see there is a 14 pixel font size added to the slider – https://cl.ly/sUCA – which is what is showing on the live site. Is that not the value defined in the backend?

I do have a private ticket area but it requires a valid support license – https://wpexplorer-themes.com/support/ – which is to help cover the high costs of support. Just paying a staff member to log into a site and verify a bug can cost me $15+

But you can export the slider and I can import it locally if you want me to look at the backend and not renew your license at this time.

- AJ

Hey AJ -

Nope, the value defined is 18px (shown in image: https://imgur.com/a/PDQR5ij ).

Unfortunately, I’m just not in a financial position to purchase a support license, and I deeply regret this, as I can imagine the time input is huge for you. This is why I post questions on the public forum, to see if I can crowdsource answers rather than asking free time of you.

In line with this, I don’t want to trouble you with doing unpaid support work for me. I’ll keep looking into it and see what I can do. If/when my finances change, I’ll absolutely look into purchasing a support license as I try to scale and improve my website.

Thanks for your time, Oshan

Hi Oshan,

If you export the slider and send it over I am more then happy to help. You can use any service online to share the zip. Please do, if there is a bug I would want to know and I’m happy to help.

I use this to share files online: https://www.getcloudapp.com/

- AJ

So the localscroll-xxx function was pretty much deprecated many years ago

And now the links work like this: http://www.ambertube.com/tubes/laminate-tubes/laminate-tube-material-options/#pbl

But for the internal links what you want to do is give each link a classname of “local-scroll-link” as mentioned here under “Local Scroll Any Link?” – https://wpexplorer-themes.com/total/docs/local-scroll-links/ – this tells the theme that when clicking on those links to properly scroll to the position.

If you have any issues with that let me know!

I live in Vegas so it’s getting pretty hot now for sure

- AJ

LOL told ya it was an old site. So vegas? it’s like a frying pan. I’m still in wool socks and sweatshirts here sadly.

Thank you. That worked well.

Hi Jessica,

Unfortunately I don’t understand what you mean by making the menu scrollable. Usually when referring to “scrollable” you are implying that you want something to be a fixed height/width and you need to scroll down or to the side to view more of it. Do you want your menu to only display a few links and then you have to scroll to the right to view more?

- AJ

ps: If you hired a developer to work on the site and they purchased the theme it’s best if you ask them. However, if you want to ask your own questions here it’s best if you have your own theme and support license as technically only your developer has purchased support and not yourself

Hi AJ,

To clarify, what we would like to achieve is for the menu to stay visible as you scroll down the page. Similar to this example: http://totaltheme.wpengine.com/base/. Is this possible? If yes, do we have to update our current version? We have 3.4.0 installed. And it is installed as a child theme with modifications. We are also using Visual Composer and Slider Revolution.

Is this where I go to purchase our own license https://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019? We have Total WordPress Theme 3.4.0. Or, is there a link within the dashboard that I can use to purchase our own license?

Thanks so much in advance!

Jessica

P.S. The developers who created our website are no longer with us. We have a different team maintaining the site now.

HI Jessica,

Oh ok, what you want to do is enable the sticky header which you can do via the Customizer – https://wpexplorer-themes.com/total/docs/fixed-scroll-header/ (your setting may look a bit different since your theme is outdated it’s probably just a checkbox”) but it’s still located in the Customizer under the Header tab.

It would be best to have your own license if you have any other questions, issues or bugs in the future and you can purchase it here – https://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019?ref=WPExplorer – or you can have your new team purchase a license during their duration while working with you that way anyone from their team can log in with their account and ask question/report bugs if needed.

There is no way to purchase via the dashboard. I like to keep the theme as unbranded as possible since it is a premium theme having advertising or 3rd party links in the backend is be weird for those setting up the theme on client sites.

Always happy to help and thank you for being so polite and understanding. Would love to have more customers like you

- AJ

ps: Your theme is quite outdated but it also appears to have quite a few modifications. I don’t know if the developer made these tweaks properly via a child theme using hook/filters and custom CSS or if they are manual edits. So if you do intend on updating the theme to the latest version in the future it may be a good idea to make a complete backup just incase.

Hi,

This is Aj the theme developer and owner of WPExplorer.

We don’t offer installation services. Envato has a 50$ installation service, but honestly most customers that used it were not happy so I don’t recommend it.

If all you want to do is receive some help importing the demo we can totally do that, just open a support ticket. But the demo import should be very easy Total has it’s own built-in demo importer or you can use this plugin – https://wordpress.org/plugins/one-click-demo-import/ (uses newer import methods not yet available in WP for quick imports).

- AJ

Hi,

This is AJ the theme developer and owner of WPExplorer. The way the support license works is per-account. So if you purchase 1 license now of the theme it includes 6 months of free support. In 6 months if you purchase a second license for a new site you will get another free 6 months of support. The site you are working on is irrelevant for support you just need a support license on your account to open private tickets.

And I always provide support here in the comments and updates are alway provided no matter if the support license is expired. All you need to do is enter your purchase code under Theme Panel > Theme License to receive update notices in your dashboard. The update system only verifies that it’s a unique license it does not check the support status when providing updates.

One thing I would like to recommend though is if you are planning on buying multiple license for different clients what some people do is they have their client purchase the license on their own account. This way when you are done setting up their site the client can come to us and ask questions if needed or report bugs later down the road.

Let me know if you have any followup questions or doubts.

- AJ

Thanks AJ! Being that we are the sole provider of the website even with maintenance it makes the most sense for us to own the account and purchase all licenses on that one account. Per your comments, we will only maintain support for one license and not each individual license. Thanks for your time.

Hi,

Now if you are buying a lot of licenses you can contact Envato and they can offer discounts on small bulk sales when purchasing many license at a time – https://envato.com/contact/ (Sales & Bulk Purchases Link)

But if you need a lot, like a big USA company recently bought 500 licenses then you will want to let me know and we can discuss a better discount for such a large bulk purchase and I can give you a personal email to contact me whenever needed.

- AJ

Hi,

This is Aj the theme developer. I’m glad you like the theme

Basically you want to move the search from the bottom of the menu to the top?

This can be done via Javascript but then you will see a little “jump” on site load because javascript runs after the site loads. Via PHP would be the ideal method but at this point it would be slightly complex since it simply hooks into wp_nav_menu_items you would have to remove the action and re-add the code but it’s quite a bit. So I wouldn’t recommend that.

Instead I updated the code a bit so you can either have it at the start or end. Here is the updated file – https://cl.ly/sMXn – you can replace via FTP under Total/framework/helpers/

Then you can use this code in your child theme’s functions.php file:

add_filter( 'wpex_header_menu_search_position', function( $position ) {
    return 'start';
} );

That will move it up to the top. Let me know if you have any issues with that.

- AJ

Hi,

Can you share the URL so I can take a quick look?

If you imported this demo – http://totaltheme.wpengine.com/married/ – the header is hidden via a little CSS under Theme Panel > Custom CSS so that only the menu would show. That’s the only reason I can think of it not working.

If you can share the site URL I can inspect and see what’s going on, thanks!

- AJ

You can insert custom code via theme hooks – http://wpexplorer-themes.com/total/docs/action-hooks/ – either using the backend admin panel or a child theme.

I can assist with the code if needed for the child theme.

However, an easier and maybe better solution is to simply use the top bar like on this demo – http://totaltheme.wpengine.com/healthcare/ – which is a common way for sites to insert extra content to the header as it renders better for mobile devices.

If you insert added code into the header style 1 it’s going to take some added CSS to render it nicely on small screens with the logo and mobile menu.

- AJ

OK, thanks, I’ll just use the top bar as you suggest. LAST ONE (for now) – how can i reduce the 30px margin above and below the logo in header one?

There is actually a setting for this – https://wpexplorer-themes.com/total/docs/header-padding/

- AJ

Hi Frank,

How is the quiz being created? Because you would need a plugin that hooks directly into your quiz functionality and if there aren’t any addons that do this for the quiz plugin you are using then you will have to write something custom. Creating something custom should be very simple though since WordPress has a built-in email functionality you can use and you need to do is have a database entry with your “keys” and each time one i sent the key is removed from the list.

And depending on the quiz plugin/script you are using if there is no action hook or javascript trigger once the quiz is completed then you would have to also look into adding the trigger so you know when the quiz ha been completed and then send out the email.

- AJ

Thanks for replying AJ. The quiz is a plugin by Thrive, and the plugin provides an option to call a custom script via a URL at the end of the last quiz so perhaps I’ll look into the built-in email functionality you spoke of. Can you refer any good “How-To” sites? Thanks again!

The function is wp_mail which you can learn about here – https://developer.wordpress.org/reference/functions/wp_mail/ – it’s pretty straight forward and unless you have a server restriction in place should work very well. Not sure about recommending any 3rd party tutorials, most seem a bit outdated the WP.org Codex seems the best, but it is written more towards developers.

- AJ

Hi,

This is very easy via a little custom CSS. Example:

body .navbar-style-three .dropdown-menu > li > a {
    height: 60px;
    line-height: 60px;
}

This will make the items a big taller always. But if you ONLY want to target the sticky header then you would use this:

body .is-sticky .navbar-style-three .dropdown-menu > li > a {
    height: 60px;
    line-height: 60px;
}

I would recommend using the first code though so that the menu is always the same size.

- AJ

Hi,

Here is a little video showing you how the row is setup: https://cl.ly/sNjD

If you notice in the video the theme was using an extra classname bg-fixed in the row classes, this is because before there was no option to select the fixed background under the Design Options tab. But now there is

So technically the background is not “parallax” but it’s just set to background-attachment: fixed; which makes it stay in place as you scroll on the site.

Sorry for the confusion!

- AJ

Woo hoo! Exactly what I was looking for. Thanks so much!

Hi,

So right off the bat using plugins like Image Optimizer would help with speed “scores” but in terms of site speed maybe only help by like 0.01 second. So it’s not crucial.

Using a plugin like W3 Total Cache is very important, but you need to make sure it’s setup properly for your server. Does your hosting company have any guides on their site for proper cache setup? Most good hosting companies for WordPress (WPEngine, Flywheel, Kinsta, Site Ground..etc) actually already have built-in cache so if you use a plugin it can actually slow things down.

Looking at your site speed and waterfall…I get 3.6 seconds load time on Gtmetrix but on my own computer it loads in 0.6 seconds.

Your images are well optimized and they aren’t very large but there are quite a few of them. The slowness shown on Gtmetrix suggests that your server may be loading a bit slower in Vancouver, Canada where the Gtmetrix test is performed. Do you know where your server is located?

If you already have a good server and the site loads fast for you but doesn’t test very well in other location maybe you need to consider investing in a CDN if you have visitors from around the world so that your assets are loaded fast no matter where they are. I personally use CloudFlare as my CDN but there are many options out there.

If you experience a lot of slowness in the backend though when building/managing the site then upgrading to a better hosting company may be good.

- AJ

It’s working for me when I test. If you are having issues and want us to log in and look please do open a ticket we are happy to help.

- AJ

A new issue: media attachment pages cannot be reached. Had anything changed in the settings? The button “attachment page” does not show in the media library, and when I link to an attachment page it reopens the post in a separate tab instead, or just opens the media file. Thank you for your help/

Hi,

The theme doesn’t make any alterations to media attachment pages. Are you using Yoast SEO? If so, that plugin has an option to disable those pages. It’s actually best to disable them for SEO reasons. If you are not using that plugin double check any plugins you are using to make sure none of them are disabling attachment pages.

- AJ