8686 comments found.
Hi,
Am having trouble with images not showing up on Mobile. I have them as background column images, and they work/look great on desktop but when i switch to mobile view they disappear.
Thanks
Hi! None of your website images are visible on mobile or some background you have applied? It’s really not possible to understand without a check, I can only think about equal height columns on desktop that have no contents on mobile and so collapse (you need to set a min height). Anyway I f you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
When will you have a roadmap option?
Hi NerdCommerce, what you refer with roadmap option? Is this a new module or do you refer to the Uncode roadmap?
What I need is something like this but obviously nicer and in your modern design style:
http://crypterio.stylemixthemes.com/ico/#ico_timelineHi NerdCommerce, it’s pretty easy to create this with the Uncode elements and the Page Builder, anyway you can send a feature request from here: https://support.undsgn.com/hc/en-us/articles/213714949
Hi AGFineArt! Not sure what you refer but you just need to insert one of the Consent names and you are ready, please find more infos here: https://support.undsgn.com/hc/en-us/articles/360000911529
Hello again! I have create a Privacy and Cookie Policy widget for the footer with Iubenda. The problem that I have now is were do I add this code?
Privacy PolicyThanks for any help!
Hi, you can insert in the footer copyright area if you work with the not automatic copyright (you can insert copyright texts manual).
Hello – I have recently purchased this theme. I really want all of my posts to follow this layout – https://undsgn.com/uncode/stumbled-the-concept/. I do not see any easy way to do this. I’ve tried multiple methods, but cannot seem to adjust it correctly. As well as the above, I want the above layout to have a sidebar on the right. Could you please advise how I would go about this? I would raise a ticket, however it states you do not offer support for in theme appearance?
Hi mattmclellan! You just need to set this layout from the Theme Options > Post, then any post will have this layout, please note that if you have installed demo contents there are some posts that are styled with the Page Options (that override the generic options), so I invite you to test on a new post. Anyway if you have problems and if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately accessing your installation (you can also notify here the ticket ID when opened)! Thank you!
https://support.undsgn.com/hc
this theme has so many processes running its crashing my servers. how can I limit the javascript requests. I’ve been using this them for a ling time on many sites, its great design wise but not efficient at all. now I’m having major problems with hosting because of it.
Hi TEAM_G! JavaScript is not influent on server, JS works only in the browser. Anyway you say that you use Uncode for “long time on many sites”, so I suppose you didn’t have this problem right? Now that you have this problem on one server you complaint that the problem is the theme? If this fails the problem seems only be related to this server (https://undsgn.com/uncode/showcase/). I suppose this is a new installation right? Anyway if you need dedicated support to debug what is happening in this server, support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello
I need to create a mega menu like this theme
I note that this theme is builded with uncode
http://quadmenu.com/Can i make this mega menu with your theme or is this plugin supported by uncode?
Kind regards
Hi calzadostore! No this megamenu is not part of Uncode but since they use our theme for their promotional site, I suppose it’s perfectly compatible. Just to be sure you can drop them a message.
Hello, I am having a hard time getting my overlay mobile menu to be “centered” when i check the accent button for one of the items. Why is this by default not-centered? There is no issue if none of the items have the accent option enabled, but when one or more of them do, the items are off-centre. Here is the screenshot: http://tinypic.com/r/14in2th/9 —- please advise!
Hi ChronicQuip! Unfortunately we don’t have other reports and it’s not easy to understand only by a screenshot. Please send the link to this page so we can check the code and in case create a quick fix for you. Otherwise if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately!
https://support.undsgn.com/hc
Please assist us in sorting out our menu. Perfect in desktop view, terrible in mobile view.
See what we mean here and try to run the site in mobile view goo.gl/a4fHWM
Hi ItsThatGuyEnrico! It seems that you have wrongly modified the skins of Uncode, in fact you have a dark skin menu but you have applied the colors of the light skin, please note that this can create also other problems: https://support.undsgn.com/hc/en-us/articles/213459749
You can fix pasting this code in the Theme Options > CSS (but this is only a quick fix, you should review your skins approach):
@media (max-width: 959px){
.submenu-dark .menu-smart a {
color: #fff;
}
}Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! https://support.undsgn.com/hc
Hello
I’m trying to add a shortcode in product loop, Products in category, brand and other product loops. Since the hoos are not working in this theme, please advice where can I add it in theme files.
Thank you
Hi 8thns1! What kind of hooks are not working for you? Anyway are you using the native WooCommerce setup, the Posts module with Product Query or are you in a Content Block setup? If you can send the link to your page or the same layout from our demo this can help understand the file you need to hack.
Hi
In homepage there is a section, editors picks https://www.8thns.com/
Also in brand pages, at the bottom you find products. https://www.8thns.com/brand/sachajuan/
I am using the hook below, the shortcode shows up at the place and working fine in product category, but in this pages does not show the wishlsit button. Plugin developers told me that its not getting product ID.
add_action( ‘woocommerce_before_shop_loop_item_title’, ‘wshlist_loop_jerina’ ); function wshlist_loop_jerina() {
echo do_shortcode(“[ti_wishlists_addtowishlist loop=yes]”); }
Hi 8thns1! The category page is using the native WooCommerce but in the homepage you are using Visual Composer to create and this shortcode is not supposed to interact with the Visual Composer. Are you not able to insert this manually with the Page Builder in the homepage (there is also a RAW HTML module).
PS: Anyway really nice customisation of Uncode, let us know if you would like to get featured: https://undsgn.com/uncode/showcase/
Hi. I’m searching to add using frontend but dont have any option to. We are using product post carusel.
The hook for the shortcode is working, but the shortcode not displaying the wish icon. example with plugin deactivated (https://jun8thns.kinsta.com)
Before the last uncode update everything was working fine.
Any suggestion?
Hi, sorry but in this last link things are working or not? I see you have the last version of Uncode and icons too: https://undsgn.d.pr/vxLFqv
PS: Possible I’m missing something…
Looks like something’s gone wrong. Wait a couple seconds, and then try again.
This is an issue I have not ever experienced. In fact, I was making changes using the customizer a few days ago. I have not added any new plugins or run any recent updates in the past few days. Is this something that has been raised by other customers before perhaps and/or would you be able to advise please?
I no longer have a support plan but wanted to ask if there was anything you could advise me on.
Thank you!
Hi whistlingb! No sorry actually we don’t have any reports not here not in the Help Center, anyway if this is something worked for you and now is broken without any actions (updates or plugins) this suggest you have a possible server issue (in fact a theme is a set of static files while the server not). Anyway the site icon (favicon) can be changed also with plugins while then taglione in the WordPress Settings too.
Hello! Thanks for the lightning reply. I went back to the basics and hunkered down for a few hours and tested server configurations as well as all plugins individually. I managed to find the conflict (was a plugin issue). Again, thank you.
Hi whistlingb and thank you for confirm! 
Hi, I ran some tests on Google Pagespeed Insights, Structured Data Test and GTMatrix of the pages in your demo, and the results are less than ideal. Maybe because they are just mockup for visual demo and unlike real world situation? Where can I find some real sites using your theme so I can test speed and data markup?
https://support.undsgn.com/hc/articles/115004172089
https://support.undsgn.com/hc/articles/115004168269
Anyway here you can test some real life Uncode websites, note that some users don’t care about speed tests while other do and results are pretty impressive for a multiuse WP theme: https://undsgn.com/uncode/showcase/
Thank you for your answer. So have you used some of the optimisation practices you recommend in the post in your own website?
Hi, as told you above our demo as too many extra widgets, so even if we use these practice you cannot expect to see same good results on speed tests that you see in customer showcase (just to name one the chat plugins degrades speed test of several points, more we have panels, demo selections etc etc).
Hey there, I might be wrong but it seems like the mega menu option is gone under appearance/menus ? what happened to it?
Hi maxruebensal! The option is always in place (https://support.undsgn.com/hc/articles/213457169), we cannot understand if you have some local problems in your installation but the option is inside every parent menu item. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I’ve checked it and it isn’t there anymore: See: https://www.dropbox.com/s/qxutukg6zou418o/Vollbildaufzeichnung%2022.06.2018%20234157.bmp.jpg?dl=0
Hi, definitely the Megamenu option is here (tested just to be sure also in random customers installations): https://undsgn.d.pr/eZzf5h
In fact here you cannot read any users complaint about this problem (and without a single previous report I cannot help), have you tested on a new installation or verified that is not caused by extra plugins you have installed? Moreover is this a new installation?
I can odd out plugins as a cause – I’ve checked it on a test site now with the same settings, theme options etc. and it is shows the megamenu… it is super weird as it showed the megamenu on older versions but ever since updating the parent theme to 1.8.2 via FTP it seems to be disappeared. It also still displays the mega menu as long as you don’t update the menu with additional menu points – is there a file in wp-content to inspect? I wouldn’t want to “downdate” to 1.7 as I would loose all my settings regarding the privacy plugin
Hi, yes if this works for all probably it’s a plugin issue, so try first to disable all extra plugins, naturally all the screenshots sent are taken from the last Uncode version. Just to be sure have you tested a new menu and be sure you have update the Uncode Core too?
Hello can anyone tell me where in the code is located the string “Related posts”
https://snag.gy/6lIVpq.jpg(my licence for uncode support expired)
thank you for your answer that will interest a lot of other person
Hi! Maybe I’m wrong but if this is from our demo this is created with Visual Composer and the Content Block method, you don’t find in the code but in the Content Blocks.
Hi trying to update and have done everything but the core plugin which says it needs updating but then says its up to date when i try?
Hi! What version of Uncode do you have? Maybe something went wrong during the update, without the possibility to check your site we cannot understand the problem sorry. Try to deactivate Uncode for a monent, delete the Uncode Core plugin via FTP and install the new one from Uncode > Plugins.
<shortcode>
<tag>vc_icon</tag>
<attributes>
<attribute>title</attribute>
</attributes>
</shortcode>
No other changes made. The PHP Memory Limit is 96 MB – wpml wants 128 Mb. Might be also a problem, but there are no timeouts or anything yet.
Hi! Don’t worry! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi, is there any compatibility issue with bbPress?
Hi flyhead! No actually we don’t have recevied any compatibility reports, please note that Uncode doesn’t apply any specific styles to bbPress, you’ll have just the inherited CSS.
Hello Uncode Team. How can I add additional scripts in specific pages after I’m using the Uncode Theme? I’m asking this because the original page inside the Wordpress Panel where we change the <header> tag in each page has gone. That is normal? There is a way where i can change the header tags individually for each page? Thanks!!
Hi fpavani! I don’t understand properly this request, sorry. What is “the original page inside the Wordpress Panel where we change the <header> tag in each page has gone”?
Let me try to explain it better.
In the “appearance” menu of Wordpress, there was (at least for me) an option called “editor” where there was a possibility of you editing the page “header.php” within the platform of Wordpress itself, right? This option is gone for me. I do not know why but it just does not exist anymore. I’m saying this because I imagine it was there that I could apply changes to the source code of each page of my theme separately. Or am I wrong? If I am, please correct me.
Well, after installing and setting up the Uncode theme, how do I get to edit the source code of each page separately? Is there such a possibility?
Hi, without the possibility to access your site I don’t know if you are doing something wrong or something is not working for you, anyway the option is definitely there (or you can simply edit from your FTP): https://undsgn.d.pr/w1FJiL
Anwyay I want to discourage you to edit templates directly, in case create some action from your Child Theme, it’s really better for maintenance in case of theme update.
Right. I get it.
Which of these files should I update if I want to change a page created by the wordpress “pages” menu? https://imgur.com/BCzElxz
I insist on this question because I would like to put a Facebook “pixel” inside this landing page that I mentioned above (it’s a landing page).
If you need to insert a JS code, just use the RAW HTML module of Visual Composer to insert the code in the page you need without dealing with code.
Hello fpavani,
this kind of questions can’t be answered in a short way unfortunately. The best way to edit a Wordpress theme, if you need to add something that can’t be added through the theme options or the other fields available in the backend, is using a hook or a filter.
If you need to put a script in the header of a single page (a script that doesn’t appear on each page) this is the best way: install the child theme available in the main archive of Uncode https://undsgn.d.pr/KKCTEK, activate it and through an FTP client or the editor available in “Appearance -> Editor” add at the very bottom of its functions.php file this code:
add_action( 'wp_head', 'uncode_support_19784545' );
function uncode_support_19784545(){
global $post;
if ( $post->ID === 2 ) {
?>
<script type="text/javascript">
alert('Hello');
</script>
<?php
}
}
The function here above print an alert “Hello” on the page with ID 2. You have to replace the ID with the one of your page and the script with the one provided by Facebook. Let me know, best.
I’ll try and will let you know. Thank you for now!
I got it!
But another problem arose. The buttons I have on my site have lost their color and animation functions. I tried to change or add new buttons and even then they did not go back the way they were before.
I have already used the previous theme (other than the child theme) and the problem still persists.
Any tips?
Hi fpavani, I’m sorry but it’s not possible to understand without a check to your site, the only thing we can think is that you are not compliant with the Max Input Vars in your System Status or you have permission problems? Sorry is this a new installation of Uncode or these issues happen all only now?
Hello, I am unable to sign into your Support system—might want to look into the failed resource load error I am seeing the console.
I am having an issue with WPRocket and optimizing my site where when I defer loading javascript, the logo and toggle menu do not display. Please let me know which script, and its location, that I need to exclude from being deferred.
Thanks!
Hi thinkdm2! What error you have with our Help Center? Do you have a support expired message? This is not an error, according to Envato support policy it just alerts that your support period is expired. Anyway here you can find an article with a few suggestions for WP Rocket, I discourage to use this option, it’s true you get a few points on speed tests but then some JS cannot be init until the page is load: https://support.undsgn.com/hc/en-us/articles/115004168269
Hi, I can’t seem to get the transparent menu to work. I’m using a revolution slider inside a content block for the main header section.
I added data-skin to the custom field of the slide but that didn’t work. I also checked all the global settings etc.. as outlined in your documentation on how to troubleshoot the menu not being transparent.
Any other things to try?
Hi mikeyc9! Without the possibility to check your site it’s not easy to help, can you please try this option if you use it inside a Content Block? https://undsgn.d.pr/FWr9Cw
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hey thanks! It got me 99% of the way there, still seems to be some padding at the top of the page: https://www.screencast.com/t/RZeEcfN269o3
I could modify the css, but I wondered if there is a cleaner way?
.main-container .row-container .row-parent { padding: 36px 36px 36px 36px; }
This fixes it:
.main-container .row-container .row-parent { padding: 0px 36px 36px 36px; }
Hi! Whiteout a check to your site it’s not easy to help. As suggested the best for support is to use the Help Center so you can share with us your website URL privately. Anyway try to open the row settings and set to 0px the custom padding top of this row.
