1743 comments found.
Hello, we have a Native license and our theme is up to date, yet the WPbakery plugin is still version 5.2. Where do we send an email to get the latest WP Bakery file so we can update the plugin to 5.5,2?
Thanks.
Hello SoUnreal!
Could you please submit a ticket in our support center and we’ll provide you with the necessary information?
Best regards,
DFD Support Team
Thanks, will do.
Always welcome!
Best regards,
DFD Team
Hmmmm signing up with the purchase code doesn’t work. It just stays on the “Register” page, even after clicking “verify”. Any idea how this can be fixed?
Hello SoUnreal!
Please contact our team via Envato contact form, we’ll help you with the registration.
Best regards,
DFD Support Team
Thanks, I’ve sent an email.
I have a different question related to Visual Composer.
In a tutorial video made by the makers of VC, when creating a row, they have a tab called “Effects” in the row settings. Have you made any modification to the VC plugin at all, ie removing the “Effects” tab from the “Row settings”? I can’t find the “Effects” tab in the row settings at all.
You can see what I mean here – https://youtu.be/SJCwSVB7wmM?t=5m44s Thanks.
Hello SoUnreal!
You have checked the tutorial for Ultimate Addons for WPBakery Page Builder plugin so there is no such feature within the theme.
Best regards,
DFD Support Team
Hello, yes that’s the tuturoial for Ultimate Addons for WPBakery Page Builder plugin.
We have Native theme installed, and today we installed Ultimate Addons for the WPBakery Page Builder. Even when uninstalling the Ultimate Addons plugin, there is no “effect” tab under “row settings” when using the Native theme. Why is that?
On other websites we have up and running, with other themes that also include the WPBakery Page Builder, there is a “effects” tab under “row settings”. By default, WPBakery Page Bulder has a “effect” tab under “row settings”.
That’s why we’re left wondering why there is no “effect” tab under “row settings” in the Native theme. Is this related to the fact that our WP Bakery page Builder plugin isn’t up to date? As mentioned earlier we’re still on version 5.2 because theme updates failed to update the WPBakery plugin.
Please advise.
Could you please submit a ticket in our support center. We’ll check what can be done.
Best regards,
DFD Support Team
We will as soon as we can get access to the support center. We’re waiting for a reply from your team to the message we sent using the Envato contact form (due to the support center registration problems mentioned earlier).
SoUnreal, we’ve got your email and get back to you as soon as possible.
Best regards,
DFD Support Team
I’m trying to add shop to the site – I have installed woo commerce than imported a shop page using xml file provided with the install. As a result I have duplicate woo commerce pages – 2 checkout pages, 2 account pages, 2 my cart pages. How do I avoid this duplication? Thank you!
Hello Mixalg!
You most obviously got cart, checkout and account pages when installing WooCommerce and running through the setup wizard and then got another set of these pages when installing the demo data for the products.
Best regards,
DFD team.
Ok, the question was how to avoid the duplication – can you address that? Thank you very much!
You can try to skip the setup wizard as an option, it can do the trick.
Best regards,
DFD team.
Thank you! Is it safe to delete the duplicate pages and continue?
Actually yes, but please make sure that the correct pages are selected as cart, checkout etc. in WooCommerce settings.
Best regards,
DFD team.
Thank you!
Glad to help!
Best regards,
DFD team.
Hi There I have my purchase code but the form keep on rejecting it. Here is my problem the custom header tab menu page does not allow me to upload an image. It looks like the color picker “div” is appearing on top of the custom header tab menu page which result to not be able to click anything
Hello Software_struto!
Please get in touch with us via our Themeforest profile contact form and our support will help you with the registration on our support forum and with your issue.
Best regards,
DFD team.
Hello Designase!
Please forward the details of this request through our Themeforest profile contact form and we’ll check what we can do for you. You can also try this plugin for now.
Best regards,
DFD team.
Recommended plugin doesn’t work with this theme.
Thank you for the feedback! Could you please submit a ticket on our support forum and let us check?
Best regards,
DFD Support Team
Hi. I’m trying to login to my page, but since I installed the DFD Theme I can’t type the number requested ( Example: 9 + X = 10) in the login page. What do I do?
Hello Dignitusbrasil!
That’s quiet strange as far as many our customers use this feature without any problem. Could you please submit a ticket with the details of this issue here and our support will help you to get this sorted.
Best regards,
DFD team.
Hello, I would like to use a hamburger style menu to show and hide the standard horizontal menu layout. Thank you.
Hello Sky1cap!
Please submit a ticket here and our support will do their best to help you with your question.
Best regards,
DFD team.
I’m trying to install theme “dfd-native.zip”, but “The link you followed has expired. Please try again.”
need a help
Hello Yutainny!
The error message you see is a well known issue and server configuration causes this issue. Please see this article for more details about system requirements and instruction about theme installation. Please submit a ticket here is you need our assistance with this issue and our support team will help you with theme installation.
Best regards,
DFD team.
Is there a way to re-enable elements in WPBakery that this theme has disabled? There are a couple that are vital to the layout I am working on.
Hello Cleck673!
Yes, it’s possible. Please enable, Default Visual Composer modules option in Theme options -> General options -> Main settings. Please submit a ticket here if you need our assistance with that.
Best regards,
DFD team.
Thanks so much for the prompt reply and the easy fix.
Glad to help.
Best regards,
DFD team.
Hello,
Is it possible to add a menu in the subfooter instead of left social icons ?
Thank you
Hello Dweb!
It’s not optional at the moment, sorry. Please get in touch with us via our Themeforest profile contact form and we’ll check what we can do for you.
Best regards,
DFD team.
I have the last version of my theme. So WPblackerry have an one error during the updating (one error)
In more, page “account” on mobile dysfunctional, and on PC is right? This is due to the WPblakery update isn’t ok?
Can you help me.
Best regards
Hello Multinnov!
Could you please, submit a ticket on our support center and provide us with the link to the site and WP, FTP access details? Please provide us with some more detailed information about the request.
Best regards,
DFD Support Team
I have been using your Native theme for multiple sites but for Site Supercement Url: http://tmltechconsultancy.com/Supercement/ HTTP Error is occurring due to your Dfd extension, Kindly Help as soon as possible
Hello Omair1!
Could you please, submit a ticket on our support center and provide us with the link to the site and WP, FTP access details for checking the site?
Best regards,
DFD Support Team
Hi i didnt see the woo commerce plugin after i installed the theme, so i installed it separately from plugins site, than it shows me in error that its not the same version of woocommerce come with the theme please tell what shall i do
thanks
Hello Juwanaly!
The Woocommerce plugin is not included to the theme. Could you please, submit a ticket on our support center and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi there how to turn off the resizing animation for the logo (from mobile to desktop)?
Hello Geraldkoo!
There is no option in the theme to disable resizing of the logo.
In case you need more detailed information, please, submit a ticket on our support center.
Best regards,
DFD Support Team
Hi. I have insttaled the theme and it’s working fine. But in section Typography/Font I can’t select the font. Why? If I try to set any parameters and save, after they return to original value. Can you help me?
Thanks
Hello Mborriello!
Could you please, submit a ticket on our support center and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi there, question about the side-area. Where can i setup the content? Does it just shows blog-categories, commments and social media icons? Can we choose what we want to show there?
Thanks
Hello Ti6!
Please check this article about Side area.
In case you need more detailed information, please, submit a ticket on our support center.
Best regards,
DFD Support Team
Hi, I have problems with the email form in firefox and some google chrome views, my website is matiaszeballos.com
Hello Aioria1985!
Could you please submit a ticket in our support center and provide us with the link to the contact form and WP access details?
Best regards,
DFD Support Team
hi there, when I want to insert gallery inside any post, I don’t see any option for gallery settings like normal, when disable native theme then the gallery settings appear normally, also when add gallery through WPbakery get conflict on preview the post.
Hello Bassel85!
Could you please submit a ticket in our support center and provide us with some more details? We will also need the link to the site and WP access details.
Best regards,
DFD Support Team
Hey, i have a problem with the Product Activation. I am entering the but i get an error message.
I didnt activate the code on a previous sites.
I hope you can help me.
Hello Notren!
Could you please submit a ticket in our support center and provide us with some more details what are you trying to activate?
Best regards,
DFD Support Team
Dear support, Is there a way to reduce the distance between the Bullet point of the list? Like here: https://tinyurl.com/y8kfkh4v
Hello Rubiwane!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail? We’ll check what can be done.
Best regards,
DFD Support Team
Do you do customizations at extra cost? Please email me aaronjoseph@outlook.com
Hello Aarontjoseph94!
Could you please email us via Envato contact form we’ll provide you with the requested information?
Best regards,
DFD Support Team
