1737 comments found.
I’m trying to install theme “dfd-native.zip”, but “The link you followed has expired. Please try again.”
need a help
Hello Yutainny!
The error message you see is a well known issue and server configuration causes this issue. Please see this article for more details about system requirements and instruction about theme installation. Please submit a ticket here is you need our assistance with this issue and our support team will help you with theme installation.
Best regards,
DFD team.
Is there a way to re-enable elements in WPBakery that this theme has disabled? There are a couple that are vital to the layout I am working on.
Hello Cleck673!
Yes, it’s possible. Please enable, Default Visual Composer modules option in Theme options -> General options -> Main settings. Please submit a ticket here if you need our assistance with that.
Best regards,
DFD team.
Thanks so much for the prompt reply and the easy fix.
Glad to help.
Best regards,
DFD team.
Hello,
Is it possible to add a menu in the subfooter instead of left social icons ?
Thank you
Hello Dweb!
It’s not optional at the moment, sorry. Please get in touch with us via our Themeforest profile contact form and we’ll check what we can do for you.
Best regards,
DFD team.
I have the last version of my theme. So WPblackerry have an one error during the updating (one error)
In more, page “account” on mobile dysfunctional, and on PC is right? This is due to the WPblakery update isn’t ok?
Can you help me.
Best regards
Hello Multinnov!
Could you please, submit a ticket on our support center and provide us with the link to the site and WP, FTP access details? Please provide us with some more detailed information about the request.
Best regards,
DFD Support Team
I have been using your Native theme for multiple sites but for Site Supercement Url: http://tmltechconsultancy.com/Supercement/ HTTP Error is occurring due to your Dfd extension, Kindly Help as soon as possible
Hello Omair1!
Could you please, submit a ticket on our support center and provide us with the link to the site and WP, FTP access details for checking the site?
Best regards,
DFD Support Team
Hi i didnt see the woo commerce plugin after i installed the theme, so i installed it separately from plugins site, than it shows me in error that its not the same version of woocommerce come with the theme please tell what shall i do
thanks
Hello Juwanaly!
The Woocommerce plugin is not included to the theme. Could you please, submit a ticket on our support center and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi there how to turn off the resizing animation for the logo (from mobile to desktop)?
Hello Geraldkoo!
There is no option in the theme to disable resizing of the logo.
In case you need more detailed information, please, submit a ticket on our support center.
Best regards,
DFD Support Team
Hi. I have insttaled the theme and it’s working fine. But in section Typography/Font I can’t select the font. Why? If I try to set any parameters and save, after they return to original value. Can you help me?
Thanks
Hello Mborriello!
Could you please, submit a ticket on our support center and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi there, question about the side-area. Where can i setup the content? Does it just shows blog-categories, commments and social media icons? Can we choose what we want to show there?
Thanks
Hello Ti6!
Please check this article about Side area.
In case you need more detailed information, please, submit a ticket on our support center.
Best regards,
DFD Support Team
Hi, I have problems with the email form in firefox and some google chrome views, my website is matiaszeballos.com
Hello Aioria1985!
Could you please submit a ticket in our support center and provide us with the link to the contact form and WP access details?
Best regards,
DFD Support Team
hi there, when I want to insert gallery inside any post, I don’t see any option for gallery settings like normal, when disable native theme then the gallery settings appear normally, also when add gallery through WPbakery get conflict on preview the post.
Hello Bassel85!
Could you please submit a ticket in our support center and provide us with some more details? We will also need the link to the site and WP access details.
Best regards,
DFD Support Team
Hey, i have a problem with the Product Activation. I am entering the but i get an error message.
I didnt activate the code on a previous sites.
I hope you can help me.
Hello Notren!
Could you please submit a ticket in our support center and provide us with some more details what are you trying to activate?
Best regards,
DFD Support Team
Dear support, Is there a way to reduce the distance between the Bullet point of the list? Like here: https://tinyurl.com/y8kfkh4v
Hello Rubiwane!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail? We’ll check what can be done.
Best regards,
DFD Support Team
Do you do customizations at extra cost? Please email me aaronjoseph@outlook.com
Hello Aarontjoseph94!
Could you please email us via Envato contact form we’ll provide you with the requested information?
Best regards,
DFD Support Team
Hi there! 
I’ve got a question about mobile menus. I changed the background color of the mobile menu to transparent, but it seems that it is always placed on an empty white section above the beginning of the website. Is it possible to get that hamburger menu icon above the content?
Greetings, Konrad
Hello Konrad!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail? We’ll check what can be done.
Best regards,
DFD Support Team
i keep receiving an error every time I try to upload the file on my wordpress.
The error is.
“The link you followed has expired.”
Hello Dhanvan!
Most probably the issue is caused by low upload_max_filesize value. Could you please submit a ticket in our support center and email us the link to the site and WP access detail?
Best regards,
DFD Support Team
Hi there, we have a problem with link base / taxonomy links of portfolio items and the blog links.
Im afraid I cannot create an account on your support page with my purchase code because the original support period is expired.
I just extended the support for my original order with the purchase code but the registration is not working.
Please contact me via PM how to obtain support.
BR Fabian
Hello Fabian!
Please, get in touch with us via Envato contact form and we’ll be able to help you with the registration. Please clarify the request as well.
Best regards,
DFD Support Team
Hello. I hired a dev to check out why the scrolling on my website was laggy and not smooth. He found that the issue is in the DFD theme plugin. If you remove this plugin, the smooth is fixed but obviously, the design is broken. I would appreciate if this is something you guys can fix.
Hello Garrzilla!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail?
Best regards,
DFD Support Team
This theme uses site title before page title for home page only.. It’s doesn’t show on website. Its show in google results only.. How to resolve it…I have contacted to support also.
Hello Jyogesh17!
It supposed to be displayed this way for the home page. We have got you and we’ll check what can be dona and email you back as soon as possible.
Best regards,
DFD Support Team
I am waiting..Hopefully you could be resolve this problem.. Thank You
We’ll get back asap.
Best regards,
DFD Support Team
Hello, a few weeks ago I bought your native theme but when I try to personalize it does not leave me, I change the logos and they do not change.
Hello Gabsgarrido!
Could you please submit a ticket in our support center and email us the link to the site and WP access detail? We’ll help you.
Best regards,
DFD Support Team
