740 comments found.
Hi,
Is it possible to hide the top bar on mobile?
Thanks in advance.
Yes, here is it http://prntscr.com/k7aq94
Thanks
Did you made any decision?
so, the problem is somewhere in the code and i didin’t got response from the developer for about 7 days. i don’t want to brag to much about this, however if i can’t get the response in time i think support is ignoring the problem. i got few fixes in the past from the dev with custom CSS as a fix. but the problem with browsers is big one i think. also, none of the collection templates are working, except collection template. no ajax template are working. they doo but page looks terrible as I tould before I don’t want to spam with bad reviews, how ever I feel like you are ignoring my emails. That’s all.
So sorry but I never ignore any emails from our customers, we only not working on weekend and can not check it. I have answered your email 12 hours ago in Sunday night and still get the bad review. We are happy to refund if you don’t want use Basel
Thanks
Hi there Can I have the shop page so that it has only 2 columns but like the Masonry (with all the product details only visible on hover). I want the page to be minimalist and with big images. Thanks, Kate
Hello, I am not able to get the slider working on my homepage. I tried importing the sliders but none of them have this id shopify-slider-5728. I have already active the theme and clicked to install slider from slider app. Nothing happened. May anyone help me, please?
Hi, plz check this article https://the4.co/knowledge-base/how-to-install-slider-in-theme-basel/
Thanks
Hi, I appear to have had my support ticket closed with an outstanding question. Now when I try and email you I’m being advised you can’t verify my purchase even though you have previously and you have responded.
The query I was looking to get resolved was:
On the collection page – when a product is in ‘Pre-Order’ status the the button still states ‘Add to Basket’ so the customer has no way of knowing that the product isn’t available for despatch straight away (if they add to cart from the collection page)
Is there away that the button could state Pre Order – if the product is in pre-order status?
I’ve also added a metafield so that the delayed despatch information is shown by line item on the cart but I’d also like to show it on the collection page just below the price.
I’ve tried to amend the collection page code to add but not sure where on the collection.liquid I need to add this in – can you help please?
{% if item.product.metafields.c_f.Pre-Order %}Estimated Despatch Date: {{ item.product.metafields.c_f.Pre-Order }} {% endif %}
A product that has the metafield is: https://juniorbambinos.com/collections/kids-bedroom/products/dollhouse-bookcase
Hi, in fact, pre-order still allow customers order the product and you can see the tutorial from Shopify here https://help.shopify.com/en/themes/customization/products/add-to-cart/allow-pre-orders
For metafield, you can add to collection_grid.liquid and collection_list.liquid
Thank you
Hi, how do I make the product images larger so that they appear more like on the store lovebonito.com ? (both on homepage and on category/collection pages. Thanks.
Hi, you need choose show 4 product per row and upload the high resolution image for product so it will show same as lovebonito.com
Thanks
Hi, I’m already showing 4 per row only and images are 1024×1024… Can I email my site to you to look?
Sure, my email the4studio.net@gmail.com
Thanks
Hi Team,
Hope you are doing well.
I wanted to install the revolution slider as per the demo but unable to install required app(Nitro Powerfull Slider Partner)
I am getting error for better understanding please refer the below screenshot-
https://i.imgur.com/Y7EXd7k.png https://i.imgur.com/BPvfbZH.pngPlease look into the matter asap.
Looking forward for your valuable response.
Kind Regards,
Thanks
Hi, from link store, do not enter https://domain.myshopify.com, only enter domain.myshopify.com
Thanks
Hi I messaged about a few bugs that I encountered after using this theme for my shop for a couple of days. The first is the fontawesome icons not working for certain parts of the main menu, the social media share buttons not displaying properly, and the instagram social media section cutting out a few images.
Hi, please make sure you are using correct Fontawesome version 4.7. For another issue, kindly take a screenshot and send me to make more clear
Thanks
Purchased the theme and I get an error message when uploading to Shopify…
http://www.screencast.com/t/KvpyANJ0jfDisregard. Solved
]
Do you have any type of documentation we can use to set up the theme?
Hi, we already have document in download package, plz check from Documentation folder
Thanks
Hi! We keep having issues with the Revolution Slider which the theme we relies on for the hero section slider and is a heavy feature of your theme. We keep getting an error when it’s loading the Vimeo video saying “Vimeo Froogaloop Api Could not be loaded ! Please Check and Renew SSL Certificate!”
Can you please assist with this issue?
Also we notice a delay of the slider loading slower than the homepage, is there a way to increase the load speed for this?
Thanks
Unfortunately currently our slider can only working with slider template from download package, and because it require a lot of library so it will make site load slower a bit. If possible, we recommend you use simple slider as well
Thanks
Hi, so from the download package which slider supports background video? Because i contacted you before i purchased the theme to ensure it supported background video for the slider and right now i’m having nothing more that issues trying to get this up and running. Can you guys please assist? Thanks
We have video slider with Youtube, can you use it instead Vimeo ?
Thanks
Can you specify which one it is? I’ve currently tried a few different sliders from your package and none works with background video from vimeo or Youtube!
How can I make a product with pre-order like the demo?
Hi, plz check this article: https://help.shopify.com/themes/customization/products/add-to-cart/allow-pre-orders
Thanks
Thank you for your answer!
Another question: will you add the option to add 2 logos in the future? Now there are browsers with night mode and when it is activated the black logo is not seen with a dark background. Then will be a possibility in the future to add 2 logos? One normal and one for when the night mode is activated?
Each mode you should have upload logo again so we think the option for dark and light logo is not important
But I will discuss with my developer about that
Thanks
Thank you!
In FAQ page on the contact form, how can I edit the email address to send the messages to my personal email? Because people write and the email don’t go to my email account.
Hi, you can edit the email from your email config from Shopify backend http://prntscr.com/k2dhew
Thanks
Hi, any plans to add “Extra Content” product page template to this Shopify version in the future? Would love to see that on this excellent theme. Cheers.
Hi, what do you mean for Extra Content ? Can you make more clear for me ? Hope you love Basel Thanks
In the wordpress version of Basel -> https://prnt.sc/k0mlmr
Hi, you mean custom tab or what ? I am still confusing a bit
Thanks
Your Basel Woocommerce version has a great product page template (https://demo.xtemos.com/basel/shop/accessories/before-decaf-phone-case/ ) which is not yet in your Basel Shopify version.
So I was wondering if that will come to Basel Shopify next time. Hope this is clearer. Thanks.
Ah ok, I am understand…Because in WP you have page builder in product page content but with Shopify it impossible so that why Shopify version doesn’t support it 
Thanks
I have installed the Nitro slider and created a slide and got the Tea Revolution Shortcode. When I insert the sort code, it just displays that code under the top bar, but no slider. Can you please let me know what I am doing wrong? Thank you in advance.
Hi, because you have not active Basel
kindly check this article https://the4.co/knowledge-base/how-to-install-slider-in-theme-basel/
Thanks
Thank you for your reply. By active Basel you mean that the store has to be visible, has to be launched before the slider works, right? Our store is in pre-launch mode at the moment, however the Basel theme is published. Also do you have any documentation on how to upload custom swatch colours to show on product pages? And my final question is that vides that we add to product pages get stretched to full page length, is there an easy way to go around that? Thank you for your help.
I have worked out how to add custom colours, so please don’t worry about that, thank you.
Good job, let me know if you need any help
Thanks
One quick question for you, the videos we add to product pages get stretched to full page width, is there an easy way to go around that? Thank you for your help.
Can you give me a link for product have the issue ?
Thanks
Sure, here is the link to the product page – https://vapefuse.com.au/collections/vivant/products/vivant-alternate-portable-vaporizer the video is at the bottom of the page. Thank you.
Please add this custom css to theme setting > custom css
#tab-description iframe {
max-width: 560px;
}
Thanks
Hi, is it possible to disable Google Fonts and use other fonts that do not track IP addresses? (But without additional costs) I don’t want Google Fonts because they are not GDPR compliant.
Hi, so you want use custom font instead Google font ? you can try with this app https://apps.shopify.com/fontify-change-customize-font-for-your-store
Thanks
Hi,
I’ve done a quick search but can’t find it. We have a number of products that require a customer to add personalisation details.
How can I change the behaviour of the Add to Cart button on the collection page to force them to the product page so that we capture their personalisation?
For example – here’s the collection page where they can ‘add to basket’ -
https://juniorbambinos.com/collections/tiny-tattyHowever this product requires further information and therefore I don’t want them to add to basket on the collection page.
https://juniorbambinos.com/collections/tiny-tatty/products/tiny-tatty-personalised-unicorn-name-frameThanks Lind
Hi Lind, please help me create ticket at https://support.the4.co/ so my technical supporter can assist you with this issue 
Thanks
I have created a mega menu, set it to ‘hover’ however it does not show in the editor or in the preview. I hover over the main navigation item and cannot get the mega menu to show. What am I missing?
Hi, have you follow this article https://the4.co/knowledge-base/how-to-create-and-manage-megamenu-of-basel-shopify/ and create sub-menu for megamenu. Please check again and if the issue still exist, please contact us to get the help
Thanks
Hi yes, I have followed that article although your website does not load properly and that page currently displays a 502 error message. Where can I download documentation in a PDF format so if you pages load slow or don’t load at all I can still work on the site? If you have a more detailed article on how to set up a megamenu or a video please let me know. Otherwise I’ll need help as I followed the steps on the page you sent me above but the menu I created does not show on the editor not on the preview. I am trying to find out for the last hour what I am doing wrong and what to do for the mega menu to show but it is not happening. Thank you.
Hi don’t worry…please create staff account to my email teathemes.net@gmail.com and confirm store url here so we can check it Thanks
I have worked it out, thank you.
Ok 
Hi! The whislist button and compare button don’t appear on the products like the demo page. On settings I have activated wihislist and compare options.
I did it! I have another question. How I change the instagram account on the blog right sidebar? I did it on the main page, but I don’t know how to make it on the blog page.
hi, please check this screenshot http://prntscr.com/jzekli http://prntscr.com/jzekr5
Thanks
Hi team. I’m designer. I am looking a team sell shopify theme on themeforest (About 30 homepage) . Are you interested?
Please write on jakjim@gmail.com
see screenshot – https://drive.google.com/open?id=1gPe-Aqc3ZyYrr8Gzpeh3Z_acSE9qct_h
how to remove the text from banner?
Please provide store url to check the issue
Thanks
www.elextron.in
Plz add this custom CSS to Theme Setting > Custom CSS
.cat-design-lighting .hover-mask h3 {
display: none;
}
Thanks
Thank you so much!
my add to cart button is missing. How can I fix this?
Plz give me your store url, we need to check it
Thanks
qwertify.co
Please help me check if you enable catalog mode http://prntscr.com/jyat2o
Thanks
ok it is now fixed. How can I make the add to cart button wider?
Plz add this custom CSS to Theme Setting > Custom CSS
button#shopify_add_to_cart {
width: 100%;
margin-top: 10px;
}
Thanks