Discussion on Basel - Multipurpose Ecommerce Shopify Theme

Discussion on Basel - Multipurpose Ecommerce Shopify Theme

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Hi,

Is it possible to hide the top bar on mobile?

Thanks in advance.

The4 Author Team

Yes, here is it http://prntscr.com/k7aq94
Thanks

Did you made any decision?

i found quite a few bugs that relates to the templates. customer support is not that friendly too. in my opinion it is not a bad theme, however it needs some good amount of polishing. i found the problem with displaying product page check this out… open this link in google chrome and in Firefox and you will see the problem. https://gadgetamigos.com/collections/recommended-products/products/20000mah-power-bank-external-battery-poverbank-2-usb-lcd the browsers render content differently. the buy now button on google chrome is rendered incorrectly. This link for example looks same on 2 browsers https://gadgetamigos.com/collections/recommended-products/products/nano-micro-standard-sim-card-adapter-kit the first link renders not same way in 2 mention browsers.

so, the problem is somewhere in the code and i didin’t got response from the developer for about 7 days. i don’t want to brag to much about this, however if i can’t get the response in time i think support is ignoring the problem. i got few fixes in the past from the dev with custom CSS as a fix. but the problem with browsers is big one i think. also, none of the collection templates are working, except collection template. no ajax template are working. they doo but page looks terrible as I tould before I don’t want to spam with bad reviews, how ever I feel like you are ignoring my emails. That’s all.

The4 Author Team

So sorry but I never ignore any emails from our customers, we only not working on weekend and can not check it. I have answered your email 12 hours ago in Sunday night and still get the bad review. We are happy to refund if you don’t want use Basel
Thanks

Hi there Can I have the shop page so that it has only 2 columns but like the Masonry (with all the product details only visible on hover). I want the page to be minimalist and with big images. Thanks, Kate

The4 Author Team

Yes, you will have it will Basel. Check my config for demo
http://prntscr.com/k6nslw
Thanks

Hello, I am not able to get the slider working on my homepage. I tried importing the sliders but none of them have this id shopify-slider-5728. I have already active the theme and clicked to install slider from slider app. Nothing happened. May anyone help me, please?

Hi, I appear to have had my support ticket closed with an outstanding question. Now when I try and email you I’m being advised you can’t verify my purchase even though you have previously and you have responded.

The query I was looking to get resolved was:

On the collection page – when a product is in ‘Pre-Order’ status the the button still states ‘Add to Basket’ so the customer has no way of knowing that the product isn’t available for despatch straight away (if they add to cart from the collection page)

Is there away that the button could state Pre Order – if the product is in pre-order status?

I’ve also added a metafield so that the delayed despatch information is shown by line item on the cart but I’d also like to show it on the collection page just below the price.

I’ve tried to amend the collection page code to add but not sure where on the collection.liquid I need to add this in – can you help please?

{% if item.product.metafields.c_f.Pre-Order %}Estimated Despatch Date: {{ item.product.metafields.c_f.Pre-Order }} {% endif %}

A product that has the metafield is: https://juniorbambinos.com/collections/kids-bedroom/products/dollhouse-bookcase

The4 Author Team

Hi, in fact, pre-order still allow customers order the product and you can see the tutorial from Shopify here https://help.shopify.com/en/themes/customization/products/add-to-cart/allow-pre-orders
For metafield, you can add to collection_grid.liquid and collection_list.liquid
Thank you

Hi, how do I make the product images larger so that they appear more like on the store lovebonito.com ? (both on homepage and on category/collection pages. Thanks.

The4 Author Team

Hi, you need choose show 4 product per row and upload the high resolution image for product so it will show same as lovebonito.com
Thanks

Hi, I’m already showing 4 per row only and images are 1024×1024… Can I email my site to you to look?

The4 Author Team

Sure, my email the4studio.net@gmail.com
Thanks

Hi Team,

Hope you are doing well.

I wanted to install the revolution slider as per the demo but unable to install required app(Nitro Powerfull Slider Partner)

I am getting error for better understanding please refer the below screenshot-

https://i.imgur.com/Y7EXd7k.png https://i.imgur.com/BPvfbZH.png

Please look into the matter asap.

Looking forward for your valuable response.

Kind Regards,

Thanks

The4 Author Team

Hi, from link store, do not enter https://domain.myshopify.com, only enter domain.myshopify.com
Thanks

Hi I messaged about a few bugs that I encountered after using this theme for my shop for a couple of days. The first is the fontawesome icons not working for certain parts of the main menu, the social media share buttons not displaying properly, and the instagram social media section cutting out a few images.

The4 Author Team

Hi, please make sure you are using correct Fontawesome version 4.7. For another issue, kindly take a screenshot and send me to make more clear
Thanks

Purchased the theme and I get an error message when uploading to Shopify…

http://www.screencast.com/t/KvpyANJ0jf

Do you have any type of documentation we can use to set up the theme?

The4 Author Team

Hi, we already have document in download package, plz check from Documentation folder
Thanks

Hi! We keep having issues with the Revolution Slider which the theme we relies on for the hero section slider and is a heavy feature of your theme. We keep getting an error when it’s loading the Vimeo video saying “Vimeo Froogaloop Api Could not be loaded ! Please Check and Renew SSL Certificate!”

Can you please assist with this issue?

Also we notice a delay of the slider loading slower than the homepage, is there a way to increase the load speed for this?

Thanks

Hi, so from the download package which slider supports background video? Because i contacted you before i purchased the theme to ensure it supported background video for the slider and right now i’m having nothing more that issues trying to get this up and running. Can you guys please assist? Thanks

The4 Author Team

We have video slider with Youtube, can you use it instead Vimeo ?
Thanks

Can you specify which one it is? I’ve currently tried a few different sliders from your package and none works with background video from vimeo or Youtube!

How can I make a product with pre-order like the demo?

Thank you!

In FAQ page on the contact form, how can I edit the email address to send the messages to my personal email? Because people write and the email don’t go to my email account.

The4 Author Team

Hi, you can edit the email from your email config from Shopify backend http://prntscr.com/k2dhew
Thanks

Hi, any plans to add “Extra Content” product page template to this Shopify version in the future? Would love to see that on this excellent theme. Cheers.

The4 Author Team

Hi, you mean custom tab or what ? I am still confusing a bit
Thanks

Your Basel Woocommerce version has a great product page template (https://demo.xtemos.com/basel/shop/accessories/before-decaf-phone-case/ ) which is not yet in your Basel Shopify version.

So I was wondering if that will come to Basel Shopify next time. Hope this is clearer. Thanks.

The4 Author Team

Ah ok, I am understand…Because in WP you have page builder in product page content but with Shopify it impossible so that why Shopify version doesn’t support it :)
Thanks

I have installed the Nitro slider and created a slide and got the Tea Revolution Shortcode. When I insert the sort code, it just displays that code under the top bar, but no slider. Can you please let me know what I am doing wrong? Thank you in advance.

The4 Author Team

Can you give me a link for product have the issue ?
Thanks

Sure, here is the link to the product page – https://vapefuse.com.au/collections/vivant/products/vivant-alternate-portable-vaporizer the video is at the bottom of the page. Thank you.

The4 Author Team

Please add this custom css to theme setting > custom css
#tab-description iframe { max-width: 560px; }
Thanks

Hi, is it possible to disable Google Fonts and use other fonts that do not track IP addresses? (But without additional costs) I don’t want Google Fonts because they are not GDPR compliant.

The4 Author Team

Hi, so you want use custom font instead Google font ? you can try with this app https://apps.shopify.com/fontify-change-customize-font-for-your-store
Thanks

Hi,

I’ve done a quick search but can’t find it. We have a number of products that require a customer to add personalisation details.

How can I change the behaviour of the Add to Cart button on the collection page to force them to the product page so that we capture their personalisation?

For example – here’s the collection page where they can ‘add to basket’ -

https://juniorbambinos.com/collections/tiny-tatty

However this product requires further information and therefore I don’t want them to add to basket on the collection page.

https://juniorbambinos.com/collections/tiny-tatty/products/tiny-tatty-personalised-unicorn-name-frame

Thanks Lind

The4 Author Team

Hi Lind, please help me create ticket at https://support.the4.co/ so my technical supporter can assist you with this issue :)
Thanks

I have created a mega menu, set it to ‘hover’ however it does not show in the editor or in the preview. I hover over the main navigation item and cannot get the mega menu to show. What am I missing?

The4 Author Team

Hi don’t worry…please create staff account to my email teathemes.net@gmail.com and confirm store url here so we can check it Thanks

I have worked it out, thank you.

Hi! The whislist button and compare button don’t appear on the products like the demo page. On settings I have activated wihislist and compare options.

I did it! I have another question. How I change the instagram account on the blog right sidebar? I did it on the main page, but I don’t know how to make it on the blog page.

The4 Author Team

hi, please check this screenshot http://prntscr.com/jzekli http://prntscr.com/jzekr5
Thanks

Hi team. I’m designer. I am looking a team sell shopify theme on themeforest (About 30 homepage) . Are you interested?

see screenshot – https://drive.google.com/open?id=1gPe-Aqc3ZyYrr8Gzpeh3Z_acSE9qct_h

how to remove the text from banner?

www.elextron.in

The4 Author Team

Plz add this custom CSS to Theme Setting > Custom CSS
.cat-design-lighting .hover-mask h3 { display: none; }
Thanks

Thank you so much!

my add to cart button is missing. How can I fix this?

The4 Author Team

Please help me check if you enable catalog mode http://prntscr.com/jyat2o
Thanks

ok it is now fixed. How can I make the add to cart button wider?

The4 Author Team

Plz add this custom CSS to Theme Setting > Custom CSS
button#shopify_add_to_cart { width: 100%; margin-top: 10px; }
Thanks

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