23241 comments found.
Hi a few issues with the theme i purchased – 1) when uploading images to the media library they show a http error. Then i refresh the page and the image uploads but doesn’t show the actual image, just a file. I then add the file to the product gallery which works but it is making my job take a little longer than usual.
2) Ive edited the flat rate cost per shipping zone/class and it isn’t showing the new price for shipping on the product on the checkout page. It has a default cost which i don’t want there
3) The size guide i cannot remove from the product page. My website is for bathrooms no clothes. So when looking at a bath, it says size guide, which then shows a page of a woman clothing size guide.
4) I wanted featured images on my home page, but when i add them to it, they don’t have an image. I have selected a featured image for each product i want on there but it will not allow the featured products to an image displayed on the home page.
5) On the page titled ‘shop’ There is an image i cannot remove that is from your demo. when clicking edit page, the image does not show. But viewing when viewing the page i can see the image
www.bathroompackage.com
Thank you
Hi,
1. I think it is your site protocol issue. Please use the Really simple SSL plugin to convert your site to HTTPS protocol or ask your hosting provider to solve this issue for you. This issue is not related with the theme.
2. You need to Enable shipping methods from the back-end woocommerce setting Woocommerce->Setting Shipping tab and Add your shipping classes.
3. Removing Size Guide Tab: The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.
4. I think this is your site or server cache issue. Please remove all sort of cache from your site then check the product images.
5. THe shop page banner will remove from Edit Shop Page >> In page options you will find the Content Inner Top option in which we have added the category-image-slider block slug. Please remove it, your issue will be solved.
Thanks
Thank you for the fast reply. Great theme. I will have a look later today
Hi,
Sure we are always here to help you and please create a ticket to our support Forum when you have a lot of issues.
Thanks.
Hi,
Yes if you take a look at my home page you can see the photos on the listed products is not showing. Ive tried everything and used different devices but they won’t show.
Also the shipping classes have been created and enabled but when assigned to a product they won’t charge the flat rate i request them to do. They are all set at 9.99 for an unknown reason
www.bathroompackage.com
Thank you
Hi,
Can you please contact us through our support system with your site Admin Login details so we will check and solve the issue for you.
Thanks.
Haven’t even been able to get into the support section due to issues with SW-Themes account registration :’( So I can’t even begin to discuss and sort the issues with the site/theme.
Hi,
Please provide us your product purchase code through our email: newsmartwave@gmail.com so we will verify it and create a support account for you.
Thanks.
after installing the latest update the theme broke the css, how to solve?
Hi,.
Can you please share the screenshots of the old Theme site version and also the latest Theme site version through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, my products’s rating star not working, I’m check enable review but nothing happen, please suggest this solution.
Thank you.
Hi,
Please make sure you have comments enabled. They are what makes up the reviews for products.
If you open the product page and scroll to “Product Data” you find a tab “Advanced”. There you find a checkbox for “Enable reviews”. Check or uncheck this. This overwrites the WP settings for comments.
Thanks.
Hello, where do I change the placeholder of the site’s main search field?
https://uploaddeimagens.com.br/imagens/field-search-jpgHi,
Please go to wp-content/themes/porto/languages you will find the en_GB.po language file just edit it and change the search word translation as per your requirements and then save it and finally you have to generate the en_GB.mo file of that en_GB.po file and place both the files into the same path and replace with the old ones and check your site after removing the browser cache.
Please use this software to edit the .po file and generating the .mo file from .po file: https://poedit.net/download
Hope your issue will solve if not then please contact us through our support system with your site WP Admin and FTP Login details so we will solve it for you.
Thanks.
HI, I’m working on a website for a client, this file is detected as Mailicious. wp-content/themes/porto/inc/plugins/importer/data/corporate4/content.gz
Please advice if it is safe to remove it or replace if update is available?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
And also we have tested our latest Theme and do not find any file infected with Malicious.
Thanks.
Please, how do I add the pop-up you use in shop11 & shop12
Hi,
You can set the pop up on your page by using the Porto Modal Box Element on your page and set it as per your requirements: https://pasteboard.co/Ht982Gd.png & https://pasteboard.co/Ht98aXl.png
Thanks.
Please how do I set menu width to 100% and at the same time align it to center
Hi,
For making Menu width to 100% you have to make the header to 100% width, so please go to Appearance >> Theme Options >> General and select the Header Wrapper Layout to Full or Wide as per your requirements and check your site after removing the browser cache, Please see this screenshot for the better understanding: https://pasteboard.co/Ht92hK6.png
And for aligning menu to the Center please go to Appearance >> Theme Options >> Menu you will find an option to show main menu to left or center as showing in this screenshot: https://pasteboard.co/Ht92Vei.png but remember that this option only works when you have chosen a header type 1,4,13,14 as also showing in the providing screenshot.
Thanks.
I’ve been noticing that with the multiple items I’m adding using the portfolio option that it seems that all my items need to load in “show all” before they will load in the categories. Do you have any suggestions on how to fix? I’ve been forward dating the publish date so that at least one item from each category should display at the top of “show all” then they will load in their categories. http://polybrite.com/products/
Hi,
Please use the pagination options instead of infinite scroll tp load the portfolio items. Please go to Appearance >> Theme Options >> Portfolio >> Portfolio Archives >> Disable the Infinite Scroll option then it will not load all the items at the same time.
Thanks
Do we need an active support license to get the Dutch translation. Why is the dutch translation not standard added to the package?
Hi,
Please download the Dutch Language files from the link below and upload them to wp-content/languages/themes folder. I hope your issue will be solved. Also, we can not include all the languages in the theme package. https://www.dropbox.com/s/ap2e0pr41ho8ac4/Dutch%20Lang%20Files.zip?dl=0Thanks
Hello, i want to ask …
How to image in screenshoot number 1 can be like screenshoot number 2?
screenshoot number 1 -> https://prnt.sc/k2vggf
screenshoot number 2 -> https://prnt.sc/k2vh5a
Thanks…
Hi,
If I am not wrong you want to remove the shadow showing in screenshot numer 1 and make it like screenshot number 2, Right ?? Please provide us your live site URL where the shadow is showing so I’ll check and provide you the valid solution.
Thanks.
Yes, right…
www.merekbisnis.com/
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value as per your requirements.
.custom-image-style-2.wpb_single_image {
box-shadow: 0 7px 41px -15px rgba(0,0,0,0.5) !important;
}
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve added the css code but it remains unchanged
Hi,
it must be the cache issue at your end because we have tested that code at our end and it works perfectly fine so please check your site after removing your server, site and browser cache or on a fresh new browser hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
I have clear cookies but still not working
Hi,
Ok Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
hello
we bought this theme its really very very nice work! Setup is very easy u did a great job.
Just tell me short how to translate the standard text phrases in german. For example “search” in search line or “read more” on blogs and so on…
Thanks again great work u did here!
Hi,
Please download the latest translation files from below given links and upload it to wp-content/languages/themes and then select the German Language from WP-Dashboard >> Setting >> General and then check your site after removing the browser cache.
https://www.dropbox.com/s/oaergw2txk27b0c/porto-de_DE.po?dl=0 https://www.dropbox.com/s/o0z7aj1ldp03ujc/porto-de_DE.mo?dl=0Thanks.
thank you very much worked perfectly.
just a few words like “Blog Categories” or “recent posts” are still in english… and in the search bar a strange sign appears now
thank you very much
Hi
You can change any word as per your requirements by editing the porto-de_DE.po file and then save changes and then generate the .mo file and check your site after removing the browser cache hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Toggle menu is not working on mobile. It is not opening when we click on it. and cart is not disappearing it remains fixed .Kindly go through my website www.bouncebespoke.net
Hi,
Please update your Theme to the latest Version 4.4.5 and also update the Theme required/recommended Plugins and check your site after deactivating your site third party plugins and removing your server, site and browser cache hope you will not find an issue.
Please check the Changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as given in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
just saw that porto is now GDPR Compatible. Are there any new option in porto for GDPR ?
Hi,
It’s important to note that it is the responsibility of every company or website owner to prepare their sites for GDPR compliance. It is not the duty of any framework used to create and manage a website’s compliance, solely. In almost all cases a lot of manual fine tuning will be needed. Generally speaking, that means there is no use in asking “Is WordPress GDPR compliant?” or “Is Porto GDPR compliant?”. For example, Porto itself will never be violating the GDPR criteria as it does not collect any data. It is a powerful tool to create websites, and the end users website is what will collect data and the data collected will be different for every use case.
Does that mean that WordPress and Porto users are left alone in their fight for compliance? No, not at all!
Thanks.
Just a quick question. I purchased this for a year ago but never used it so no support left. Now I installed the theme and when I for example change color on the TOP HEADER it not change when I preview.
I have to clear cache memory all time and its quiet annoying to be honest that I have to do that every time I do a small change…... and often when I do it the preview do not change – it still look like before I changed text color, Header color etc etc… Drive me nuts.
Hi,
Please deactivate all the cache plugins from your site during site development. This is not the theme issue. If you are running the site with cache plugins then cache will not show the changes on the front end because the cache already saved the page where you are making the changes. So please do not use any cache system during site development.
Thanks
I have non installed. I installed the theme on a new WP installation and have ONLy the theme installed?
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
ok, thanks…
how can vendor upload their products in their account?
Hi,
Please install and use the WC vendor plugin then the vendor will be able to add the products in the site or their store. https://wordpress.org/plugins/wc-vendors/Thanks
i already install the free wc vendors plugin
Hi,
Please read the documentation here and learn how to use the WC Vendor plugin: https://docs.wcvendors.com/Thanks
I want to remove rating star from product
Hi,
Please read and follow the instructions written in the below given docs your issue will solve.
1. https://gist.github.com/jameskoster/4518617 2. http://wpforwordpress.blogspot.com/2015/05/how-to-remove-product-review-stars-from.html
Thanks.
Thank you, fixed
Wow, your theme is the best woocomerce theme that I have used. Great job with so much of options. Will sure to buy more license later. 
Thanks for your Appreciation ☺☺
Hi, I am having a problem registering on your support site. When I register, it send me an email and asked me to click on link to set password. when I click on the link, it takes to the register / login page. There is not way to set password.
I tried to use the forgot password link and it repeats the above steps. How can I obtain password to get some help?
My questions are as follow:
1. when create new product, it shows a size guide? How can I remove it? 2. I set up to use wide drop down menu – 3 levels. Online shop > drop down to show sub menu and sub-sub menu. the sub menu and the sub-sbu menu looks exactly the same, except it doesn’t show under line when hover, how can I make the sub menu bolder to stand out? 3. is it possible to show a different set of menu on mobile phones?
Thanks.
Hi,
Please contact us via our email: newsmartwave@gmail.com and provide us the product purchase code via our email so we will create a support account for you.
1. For Removing Size Guide Tab: The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.
2. You have to set it via Drop Down Menu Setting After we will make the support account for you then Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
3. Sorry to say that but this is not possible with the help of Theme Options, there is no option in the Theme for this.
Thanks.
Thank you so much. Great support
Can you please advise?
Hello, If I need to reinstall WP or change hosting company with same domain name, can I deactivate purchase code and then reactivate it with new WP or new hosting company? (no change of domain)
Hi,
Yes, You can deactivate purchase code and then reactivate it with new WP or new hosting company, You will Deregister the Theme from Setup Wizard >> Activating you will find the Button of Deactivate showing in this screenshot: https://pasteboard.co/HsHeQSc.png
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Any download link for updated: Slider Revolution WPBakery Page Builder
Hi,
Please download the updated version of Visual composer and Ultimate Addons for Visual Composer from the link below and extract and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
And you will find the latest Slider Revolution Plugin in our latest Theme.
Thanks.
