26687 comments found.
How do you do this with the overlapping text on the image? http://bridge153.qodeinteractive.com/our-team/
Hello,
Those are two regular columns without overlapping, but we added on row that is holder one background image https://www.screencast.com/t/HaKzbQIy so you could feel that effect,
Best, Qode
is there anyway of getting a screen shot of VC? to see hwo it is done in there?
Hello,
Yes, please, reach our support team at https://qode.ticksy.com/ and they will gladly provide you with screenshots or code from this page.
Best, Qode
Hi,
Getting a smooth scrolling issue with Qode Slider.
This is the link to the video that shows the issue: www.oces.com/wp-content/uploads/2018/07/a.mp4
The window scrolls down to the section but then jumps again above the section. Can you please give any advise to solve the issue?
Thanks.
Hello,
First check if Smooth Scrolling is enabled on your side in Qode Options > general https://www.screencast.com/t/fFwyy9eXJY9G Then, please, try to deactivate all third party plugins and then check this again. if the issue persist, submit a ticket at https://qode.ticksy.com and include your site URL with wp-admin access and our agents will investigate and try to help you there.Best, Qode
Hi, after update your theme, i don’t see any map. I see you say that we have to paste the api of google again, but i am trying and i have to add billing data to get it. Do i have to pay to get the api and see again the maps? Thanks.
Hello,
Please, check this article to see how to create map api key https://qode.ticksy.com/article/9439 and here you could find more about new Google terms regarding map and pricing https://cloud.google.com/maps-platform/pricing/Best, Qode
Hi, we have installed theme here http://www.xemoni-hotel.gr/ , it was working good for a logn time but lately it has a bug, when front page loads and you click to go to another page the page just shows the loading effect and never loads, theme, wordpress & plugins are all updated
Hello,
We have just tested navigation from your menu and everything is working fine. Please, check this video we just made https://www.screencast.com/t/bAtD9twnHX6y If the issue persist, we could suggest to try to deactivate all third party plugins and then test this again.Qode
hello, main top menu left working fine scrolling to corresponding id section. however this doesnt work on mobile. please confirm how to resolve this bug.
Hello,
We located your ticket on our support forum and it is assigned to our support agent who is working on it and will help you there asap.
Best, Qode
HelIo would like to know if it is possible to make a circle of 6 Interactive icon showcase ? Thank you…really2 need it badly
Hello,
This element is designed for 8 icons, and you are able to add 6, too, but those won’t be aligned in regular circle.
Qode
Hi there,
How to remove Short Description form Woocommmerce Archive Page?
Thanks and regards Evi
Hello,
Please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you there.
Best, Qode
Hi Qode,
Is it possible to change the “POUND SIGN” (£) into a “EURO SIGN” (€) in the Qode LMS Course plugin?
http://www.screencast.com/t/aT5ttUybIIs it also possible to place the sign for the amount?
I have put an example below: http://www.screencast.com/t/aQHAswlfJUCheers
Hello,
Currency is get from WooCommerce Settings https://www.screencast.com/t/FptlXRXgWuP So, just go to WooCommerce > Settings and there is option to set the currency, that will be loaded on Courses, too.
Best, Qode
Hi, I have never used support and wrote a ticket but then it would not send. So I am writing to you here. I have searched all tickets and information available everywhere and I cannot resolve an issue with the business logo NOT DISPLAYING on some pages. I cannot get the business logo to display at the top left-hand side of contact, reservations and home page, next to the navigation. But it does appear in other pages. How can this issue be fixed? It is extremely frustrating. Please email me for site information directly, and with your advise ASAP.
Hello,
Please, send us here your site link and we will check this closer. Thanks
Qode
Thank you for reply, here is a link to preview: http://h5q.b58.myftpupload.com?bypass=preview. Please let me know ASAP.
After checking the link, a logo seems to be showing, can you confirm? Still, the navigation menu seems to JUMP from the left to appear in the correct position next to the logo. How can that be resolved?
Also, why will home page slider revolution slides not ‘turn off’ and how can the text bed edited on these slides?
It seems the theme is prohibiting the revolution slider from ‘updating’ and there is no simple understanding for updating the text on slides, which should be very basic adjustment.
Please advise on all issues ASAP.
Hi again,
We cannot access your page, since your site is under maintenance mode. If you need further help, we need to ask you to submit a ticket at https://qode.ticksy.com and to include your site URL with wp-admin access and our agent will investigate. If you want to update Revolution slider, you need to update our theme first by following instructions from here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ and then update included plugins by following instructions from here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
Best, Qode
Hi, I sent a link that bypasses any maintenance… now, I do not have a maintenance mode anymore to make it clearer. Also, I said in my first message that I have never used support and would need to renew support to be able to submit a ticket and provide that private information. I do not think this problem justifies paying for a renewal of support, the theme is having an issue. It will not accept updates and I have the latest version of everything running. Please provide me your email address and I can send you admin login, I do not think it should be posted to a comment forum. Please advise ASAP. Thanks.
Hello,
Now we are able to see your page, but we are not sure on which page logo is missing. Could you send us exact link. Since, on your homepage, and some others we checked it looks fine. Here is screenshot https://www.screencast.com/t/MGIeZkK8
Qode
Are you even reading the comments? I said the issue with the logo seems to be resolved, is appears there is something broken in the theme when you are viewing the site as an admin, but when you are not looking at it as an admin, it works.
Your theme is not allowing the slider revolution to update with new content. the same first slide will not go away.
I am running the most current version of everything.
Hello,
Sorry for that and thanks for explanation. When it comes to rev slider from your homepage, please, check if you are maybe set some Static Layer, that will be shown on each slide, more about it could be find here https://www.themepunch.com/faq/new-feature-static-layers/ For anything else, we really need to check this closer. Right now, we are not able to reproduce any problem from frontend side.
Best, Qode
Do you provide psd files?
Hello,
Thank you for taking interest in our Bridge theme.
Yes, our support agent will gladly provide you with PSD files on your request.
Qode
Hi, we have an issue with getimagesize and we updated the theme, WordPress and all the plugins, uploaded all the logos once again and also we followed your blog and updated slider.php file but the error is still there.
Please can you advise what else can be done to fix it?
Thanks.
Hello,
We see that your support period has expired and what you’re asking is defined as a support request. Therefore, we would appreciate if you could extend your support period https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support and submit a ticket to our support forum https://qode.ticksy.com so our agent can help you out more with this issue.
Thank you in advance!
Qode
Yes, we don’t have support but I’m not asking how to add customs css or something similar. I’m asking about a bug within your theme so in theory you could let me know how we can fix that issue.
I’m sure there could be more people having similar issue and unfortunately in my case amending slider.php file hasn’t helped.
Thanks.
Never mind… I fixed that on my own
Glad to hear this has been sorted out. Thank you for the update!
Hi, How I hide Background Image only in a specific page? Thank you
I solve, thank you
Hi,
Glad to hear that, have a nice day!
Qode
Hi I’m using your theme but I’m having trouble viewing the Googe map
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hello!
How can I display menu on mobile using this demo? http://bridge168.qodeinteractive.com/Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://qode.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Qode
Hello! Just a question because i don’t know if i did well. I submit this ticket to the support: PRIVATE TICKET #1637376
Everything it’s ok?
Mnay thanks!
Hello,
Usual response time on ticket system is up to 24 hours, because we are a bit crowded with support requests. Our agent will refer to your issue as soon as possible. Thank you for your patience.
Qode
Ok thanks! Finally i solve it by myself. have a good day
Hi,
Glad to hear that, have a nice day!
Qode
In your templates which have a left hand side menu, most of them are fixed. I require something which can be opened and closed as per user requirement. Is that possible?
Hello,
Thank you for taking interest in Bridge!
Can you please clarify your question a bit, since we didn’t understand you properly. Some demo example or a screenshot would be helpful. Thanks.
Qode
I need a menu, which is a sliding menu on the left of the page. Upon clicking the menu on the left, it should slide on the right to open it and then when one clicks the close button, it should slide on the left and close it.
Hello,
We assume you are thinking on Left Menu area that is initially closed. Please, check this demo site http://demo.qodeinteractive.com/bridge103/ and let us know if it is what you’re looking for. Thanks
Qode
Yes, this is the movement of the menu I was looking for. Is there a way the menu could be transparent instead of a black background and B logo below removed?
Thank you for your prompt responses.
Hello,
Glad to hear this is what you’re looking for. Yes, it could be transparent.
Best, Qode
How can I hide the logo in the mobile version ? thanks !
Hello,
You should just remove mobile logo from Qode Options > Logo.
Best, Qode
i will not pay for this, this is general support, If you are not agree, I will touch the federal product autorities.
Hi again,
It looks like there is some misunderstanding here. Could you, please, tell us what is the issue your are facing with and we will try to help you.
Best, Qode
I only need to hide the logo (header section) —> the space in blank in the mobile version of: mezcaljiribilla.com
Hello,
Please, add this part of code:
@media only screen and (max-width: 1000px){
.logo_wrapper {
display: none;
}
}in Qode Options > general > Custom Code > Custom Css and logo will be hidden when mobile header is applied.
Best, Qode
Also contact forms are not working, any ideas?
Hello,
We see that your support period has expired and what you’re asking is defined as a support request. Therefore, we would appreciate if you could extend your support period https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support and submit a ticket to our support forum https://qode.ticksy.com so our agent can help you out more with this issue.
Thank you in advance!
Qode
Hi Bridge, the portfolio lightboxes are not showing the photos in android phones when using LANDSCAPE mode. They work fine in PORTRAIT mode, and in iphone both ways. Do you have a fix for this? Thank you! I do not have support now…
Hello,
You should rotate your phone to landscape AND THEN refresh the page. That should do the trick.
Qode
Hi,
I am using the Freelancer theme. Within each portfolio I have a gallery of images. I’d like to know it if is possible to remove the Media name from the hover of the image ? In Portfolio list settings & Qode options, I only see settings that would change the thumbnails on my homepage. Not the galleries within each portfolio.
Any help is appreciated!
Hello,
It would be helpful if you could send us the page in question, as well as some screenshot of what is the issue. Thanks.
Qode
Hi,
Try adding this custom CSS to Appearance > Customize > Additional CSS
.gallery_text_inner h6 {display: none !important;}and let us know how it went!
Qode
