19047 comments found.
I have deregistered my license key from another website, and it doesnt yet allow me to add it to my new website. What can the issue be?
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
We have a big problem in RTL mode that affects many things like:
- I did put the vertical menu inside right column its ok on desktop, but in mobile mode display as a last column when scrolling
https://pasteboard.co/HtVoJFV.jpg
https://pasteboard.co/HtVoSni.jpg
- Also when i set display posts in the page the columns order is wrong too and instead start from right side display fist item in the left side
and soon will buy licence for this wip web, just answer me please
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look on it. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, I have updated my client’s site with latest version of your theme but unable to update ‘WP Bakery Page Builder’.
Error:
The package could not be installed. The package contains no files.
Plugin update failed.
Hi,
The error “The package could not be installed. The package contains no files.” means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look. The message have to be send privately via contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Notice! Please do not forget to attach your license key in the message.
Best regards,
Muffin Group team
hi, is there a ‘help’ page for deregistration procedure?
Sure, it is. Please have a look at http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Hi, on checking my purchase code on http://api.muffingroup.com/licenses/ I got: {error registered licenses for this purchase code and username”}
But on my site ‘BeTheme’ dashboard it shows ‘Theme is registered’
Currently the site is running on a temp domain from ‘GoDaddy’ and we need to link it with actual domain and go live.
Do I need to ‘deregister theme’ now -> link site with actual domain -> register theme?
How much time does this process of ‘deregister & reregister’ usually take?
Please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on what you did. Please do not forget to let us know in a message, what for this access is.
Hi, message sent. Thanks for your help.
Thanks.
Hi, hope you can resolve this today.
Hi, sorry for the incorrect info sent earlier – I just sent you the correct purchase code
We will send you more details when we check everything. We would be grateful if you can do not inform us about private messages here because it is unnecessary.
Thanks for understanding!
Hi, which folder that has yoga slider?
Hi,
since version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
Best regards,
Muffin Group team
Hi, Got it, I just need to reinstall the theme. Thanks
You are welcome! 
Hi, i would like to use the theme with LearnDash LMS plugin but i have read some old comments and i noticed the theme is not compatible with this plugin. Can you please clarify?
Hi,
we did never tested this plugin with BeTheme so we can not confirm if it is compatible or not.
Best regards,
Muffin Group team
Hi there, I have the Movie demo loaded to my clients new website but I’m not finding the movie slider among on the other sliders so the top of the website is missing. Is the movie slider called something other than “movie” or is it placed somewhere else in another folder?
example: http://girlfrombusan.com verses yours: http://themes.muffingroup.com/be/movie
Thank you for your time and help.
Hi,
since version 20, all sliders comes with pre-built websites what means that you can easily import them from BeTheme > Pre-built websites section. More details about this process, you can find in the documentation.
Best regards,
Muffin Group team
Ok, I tried it again and it came out perfect, thanks!
You are welcome
Hi, it is possible insert a personalized text in subheader? Thanks!
Hey,
the subheader is place where page title and breadcrumbs are only. We are sorry but you can not add personalised text into this area.
Best regards,
Muffin Group team
Ok, thanks! And it is possibile to put only breadcrumb in blog section and only page title in page?
Yes, it would be possible but with custom css only.
“Social Menu Top” became invisible on my site. Has something changed with the theme menus?
Hi,
please send us link to page where social menu disappeared from Action Bar so we can have a closer look and check where the problem might be.
Best regards,
Muffin Group team
www.csodavarak.hu. thank you!
But we can see social menu in Action Bar http://prntscr.com/k51wyo
strange. it is visible in firefox, not visible in safari 11.1.2 https://www.dropbox.com/s/uj2zdzmbl9r6zbr/csodavarak_hu-socialmenu.jpg?dl=0
The solution is that the official Safari extension “AdGuard AdBlocker” considers this manu as an Ad. Strange, but true. Thank you for you help.
Hmm, that is very strange then because we did never met with anything similar so far. Anyway, we are glad you found the culprit.
thank you for your help. i think you should try and install this extension (from the offical safari extension page) and check it out. really sounds strange.
Thanks for suggestion.
hello i removed the theme from a website and trying to upload it in a new one but it says purchase come alreay used
Hi,
please check your inbox because we replied on your private message this morning. We would be grateful if you can do not duplicate questions in the future.
Thanks for understanding.
Best regards,
Muffin Group team
is it possible to work with the wp bakery editor? or do you have to use the muffin builder? thank you
Hi,
pre-built layouts were built with Muffin Builder tool which is much lighter, easier in use and faster. We did not built those demos with WP Bakery (previously known as Visual Composer) because it’s an additional plugin and in reference to right agreements, we can not force users to use 3rd party plugins. Also, for many users, Visual Composer just doesn’t work right because plugin is quite heavy and requires good hosting service.
Best regards,
Muffin Group team
Hello, is it possible to add events (with data) as items of the blog so the users can see the upcoming events?
Hi,
we are sorry but we do not have such feature included into theme itself.
Best regards,
Muffin Group team
It’s not possible with a custom code?
If you know coding then everything is possible but please notice that authors does not provide such kind of customizations because it’s not allowed.
Hi,
I have purchased this theme a couple of months ago. I just tried to install the latest update but it fails all the time. I managed to manually update the theme through the cpanel but i can not update revolution slider and WPBakery Page Builder. I tried to log in and check my licence (i used the purchase code and username from themeforest but i get the following message: {error registered licenses for this purchase code and username”}
Any help would be much appreciated.
Thank you, Sonja
Hi Sonja,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
i just sent you a message. Thank you
Thanks!
Hi, Betheme Interested in purchasing another one license this theme, but if you have any plans to make it compatible with the Elementor page builder plugin https://elementor.com/pro/. Thanks
Best, Paul Gor
Hi,
at this moment we do not have any plans to make it compatible because we have many other things that have to be done first.
Best regards,
Muffin Group team
Hi, muffingroup When you add Elementor plugins in BeTheme? Thanks
Best, Paul Gor
We do not have such plans, sorry.
Full Width (for layout: Full Width) in header option this is not working in your theme and iam trying to make my menu full width even after checking this option its not getting to full width
Hey,
please show us on the screenshot, what you would like to do exactly and send us link to page where you want do this so we can have a closer look on it.
Best regards,
Muffin Group team
Hi, Can I use child theme to make changes to admin panel? Tried but it does not work to copy file and folder structure to the child theme, for front works.
Hi,
it is possible technically but requires many customization in theme files and it is not as easy as with the front-end. However, please notice that we do not offer files customization.
Best regards,
Muffin Group team
Hi there, how can I translate countdown: days hours minutes seconds through wpml? I translated all through string translation, but I won’t show in frontend…
Hey,
you can translate those strips under BeTheme Options > Translate > General section.
Best regards,
Muffin Group team
And is it possible to translate in more languages than just 1? because I don’t see it?
I fixed it by disabling the translate section of betheme under general. Thanks!
You are welcome!
Hello,
I can’t find move to top button on my theme, where is the setting to turn it on?
Hi,
this option is under BeTheme Options > Footer section.
Best regards,
Muffin Group team
Is it possible to have a multi-language “call to action” in Footer settings (using wpml) ?
Hey,
sure, Call to action is multi language ready. You can set its languages under String Translation section.
Best regards,
Muffin Group team
Hi,
Is there any plan to upgrade jQuery as Betheme is currently using the 1.12.4 (released 2 years ago)?
Regards,
Hey,
jQuery does not come from the theme but from WordPress itself so we have no impact on what version of jQuery is being used.
Best regards,
Muffin Group team
Hi! I tried to build in the Blog teaser and below the blog list.. but the list shows the same entries as the blog teaser. so i have doubled news entries on one page. how can i fix this?
Hi,
you can open settings of both items and inside define from which categories for example, you want to display posts.
Best regards,
Muffin Group team
