23207 comments found.
Just upgraded to v4.5 unable to update plugins
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
at least 2 problems after updating to 4.5 version: – Search with categories broken now in Header. – Mini Cart /Basket icon is absent now… very bad ( Please fix ASAP!
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
hi
just wondering visitor how to Register or sign up with your theme??
Hi,
You can show the login/register & logout links in the top navigation or the main menu. You can configure in Theme Options > Menu.
Please select the my account page in Woocommerce > Settings > Accounts. Please check Enable registration on the “My Account” page in Woocommerce > Settings > Accounts > Registration Options.
Thanks.
Update/install visual and revolution not working! https://screenshotscdn.firefoxusercontent.com/images/3749d0df-9130-4b43-8915-2ea1d959b733.png
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
Hi.. i downloaded pack now and not working update plugins, and mega menu is crash !
Hi,
Can you please provide me the Screenshot of the Issue and the Live URL where the Issue occurs and please explain the issue more clearly as well.
Thanks.
I just install the new update, but i get errors. i can’t install revolution slider and wp bakkery. I have installed wp bakkery manuel but i don’t find revo slider. Where can i download the latest version?
it’s a disaster 
When will you reply with a fix!
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
Not sure what you have done in latest update with the mega menu. My menus now is a big mess?? https://www.arctic-fritid.no
Hi,
Can you please tell us what issue you are facing with mega menu?
Thanks
Well, style has changed, all text uppercase, color has changed, padding has changed and columns does not work. If you look at my site you will see that menu goes outside the popup.
Also the new pagination option (Load more) i can not get to work in mobile. Tested in Iphone and noting happens..
For the menu also “Link hover background” color does no longer work in popup.
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
Hello Porto Team, I forgot to download the Update Version 4.4.5 (6.25.2018) with the Visual Composer. Is there a way to download it? Thx
Hi,
Please download the latest Porto Version 4.5.0 from the ThemeForest. You will get the updated plugins with the latest theme.
Thanks
WPBakery Visual Composer and Revolution Slider are failing to update in latest update.
Get: An error occurred while updating WPBakery Visual Composer: The package could not be installed. The package contains no files.
An error occurred while updating Revolution Slider: The package could not be installed. The package contains no files.
Hi,
Please update the theme to the latest Porto 4.5.0 version. I hope you will be easily update the plugins.
Please read and follow the instructions given in the theme documentation here about the theme update: http://www.portotheme.com/wordpress/porto/documentation/#updateOr please follow the steps below:
- Please go Plugins on admin sidebar.
- Please select WPBackery Visual Composer plugin.
- Please deactivate.
- Please delete.
- Please go Appearance > Install Plugins on admin sidebar.
- Please select WPBackery Visual Composer plugin.
- Please install.
- Please activate.
Thanks
Didn’t work, 4.5.0 version is causing the issues.
Hi,
It works perfectly fine at our end the issue is at your end so we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Hi, think your external download link for WPBakery Visual Composer and Revolution Slider doesn’t work through localhost development for some reason but works fine when tested on live site. Thanks.
Sound’s Great!
Hello,
I have 2 licenses of your theme.
I would like to know if I can remove the loader and overlay when loading the site.
Thank you, Neha
Hi,
You can remove the loader from Appearance >> Theme Options >> General >> Hide the Loading Overlay. http://prntscr.com/k63xrh
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you.
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our Theme & Technical Support by going here: http://themeforest.net/downloadsIt will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
HI,
i have problem with search page in woocommerce. If the product is in the shop, than the search page is o.k. In case that the searching do not finde the results the page is broken. Any idea how to fix the problem with the page.
Thank
Hi,
Can you please share the screenshot of the broken search page so we will give you proper solution.
Thanks
Hi, first screenshot is with product results chrome-extension://fdpohaocaechififmbbbbbknoalclacl/capture.html?id=1&url=https%3A%2F%2Ftipintap.si%2F%3Fs%3D650%2Bg1%2B%26post_type%3Dproduct
secon screenshot is broken page – no search results
chrome-extension://fdpohaocaechififmbbbbbknoalclacl/capture.html?id=2&url=https%3A%2F%2Ftipintap.si%2F%3Fs%3Dg6%26post_type%3Dproduct
Thank
Thanks
Hi, screnshots of the woocommerce search page after the update https://prnt.sc/k8ks8g
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
hi , Good morning , Could you help me as I update the theme, without losing what I did on my page?
Hi,
Please take a complete backup of your site current version and then follow the steps given below to update the Theme hope you will not find an issue.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as given in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
I could not update the template I need your help Please
Hi,
OK, Please contact us through our support system with your site WP and CPanel Login details so we will update and solve it for you.
Thanks.
hi, I changed domain name and delete all from old domain but I still cannot use purchase code for registration and install demos. The license code is still associated with the old domain.
Hi,
Can you please contact us through our support system with the product purchase code so we will reset it for you.
Thanks.
What is the element? Shop-2 demo top categories widget. http://www.portotheme.com/wordpress/porto/shop2/
Hi,
We have used Porto Links Block WP Bakery Element for making the Top Categories showing in the Sidebar of the Shop Demo 2 homepage and in it Porto Links Items WP Bakery Elements has been used please see this screenshot: https://pasteboard.co/Hudmo2N.png
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you very much.
just wondering when we will get an update for font awesome https://fontawesome.com they added many new icons. Is there a way i can update the file by my self?
Hi
You can add the custom icons from Dashboard >> Ultimate >> Icon Manager >> Upload the new icons.
Thanks
Greetings I have a problem, with my store number 6 template, it happens that the thumbnails in the products are distorted and the images with defects. The zoom to see the products individually does not make the image is the same size. please I need help with that.
Hi,
To change image and Thumbnail size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Thanks.
Thank you very much, I have another problem, in the store the products are repeated several times, when in a category there are 21, you count the products and there are many more, they are repeated in sequence several times.
Hi,
Please make sure that you are using the latest version of the theme and all plugins. We have already tested the theme and there is no issue in the theme like this.
If your issue will not be solved then please contact us through our support system so we will check and solve your issue.
Thanks.
How can I add images as attributes instead of colours
Hi,
Please read this article: https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/ surely it will help you and also you can use any plugin for achieving your need. We have searched and finds two plugins:
1. https://wordpress.org/plugins/variation-swatches-for-woocommerce/ 2. https://wordpress.org/plugins/color-and-image-swatches-for-variable-product-attributes/
Thanks.
Hello,
I have some problem, I settuping WP theme, but when I come to install demo I can't see all shop demos I only see 16. Please can you tell me what i do wrong?Thank you
Hi,
Please see the Video Installation Guide of Porto WordPress: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be you will find complete Installation and Configuration Guide in this video.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Important notice: You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it. ....then ….. Sorry, you are not allowed to access this page.
Hi,
Please download the latest Visual Composer and Ultimate Addons for VC plugin from the link below:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerThanks
I already have both of these versions installed.
Hi,
Can you please share your Live site URL with us where the issue occurs and also the screenshot of the issue for our better understanding.
Thanks.
Hi Team,
We have issued on media grid. Can you update recent version Visual Composer and Ultimate Addon.
Hi,
Please download the latest Visual Composer and Ultimate Addons for VC plugin from the link below:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerThanks
Thanks
Is something wrong with masonry media grid? It doesnt load the pictures in my website.
Hi,
No there is no any reported yet related to Masonry Media Grid. Please make sure that you are using the latest Porto WP 4.4.5 version with latest Visual Composer plugin.
Or
Please deactivate all the 3rd party plugins from your site and activate only theme required plugins, may be there is any plugin conflict issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Can you send me the links to the latest versions of visual composer and ultimate addon? Also how can i disable account,wishlist,logout etc from mobile menu?
I never used support because i didn’t instal the template by the time i purchased it. So i won’t spent 40$ for 2 questions and i think this is very reasonable.
Hi,
Please download the latest Visual Composer and Ultimate Addons for VC plugin from the link below:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composerAnd you can hide/remove the account, wishlist,log out etc from the mobile menu by using the Custom CSS.
Thanks
