23241 comments found.
I have forget my username to login and password for support. Need to raise a ticket. Could you pleas help in this.
Hi,
Please provide us your product purchase code via our emaiL newsmartwave@gmail.com so we will create a support account for you.
Thanks.
Hi, after updating to new update dont yesterday, my site has refused to open. prettyfit.com.ng pls act fast
website no longer accesible
Hi,
It seems that your Theme is not uploaded installed properly and some files crashed during uploading or installing of the Theme so please once again update your Theme via CPanel uploading hope you will not find an issue if yes then we had to debug your site and for that you have to contact us through our support system with your site WP and FTP Login details.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as written in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
same ish
Hi,
Now we had to debug your site and for that, you have to contact us through our support system with your site WP and CPanel or FTP Login details.
Thanks.
This comment is not about support. But this new update has messed up lot of features. Such as, search box display error, mini cart icon change option is missing, changing search box to small large option is missing, items footer have messed up.
Hi,
1. For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=02. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Thanks for the response, after clearing all bugs/changes i feel my site loads better than before. 
Sound’s really Great! ☺
Installed latest fix but have still issue with mega menu, the column settings does not work so menu goes outside dropdown/popup.
Hi,
I have tested the menu dropdown/pop up and it works perfectly at my end with the latest new update please see this screenshot: https://pasteboard.co/HuoqPZE.png the issue is at your end and it must be the Customization/Custom CSS or the cache issue at your end, so please try once with activating the Main/Parent Theme at your end if you have activated the Child Theme or Please check it once with removing the Customization and Cache hope you will not find an issue otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
I just did a update in another site and i get the same issue. All menu settings works except from the columns when using wide mega menu. Then i could not update WP Bakery, got the following error: “Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.”
Downloaded theme again but all the same issues.
I see that this should have been fixed with latest emergency update but it seems to me that this update is not available for download as the available download has the same size as yesterday update, only 10.8MB while my older version is 25MB.
So it seems like your fix is not available for download, tested 5-6 times and no difference.
Hi,
Actually, we have deleted the premium plugins from the theme package that is why the size of the theme is less then before. Now the plugins will install from our internal server and we have already changed the path of the plugins installation in the theme files.
For the theme update, we will release on Monday with small fixes in the theme. So please wait or send us your issues through our support system so we will check and solve it on your site.
Thanks
Yeah, checked everything now in 3 sites and menu columns does not work, neither does the Link Hover Background Color. And mini cart is still not possible to close in mobile + + + I had to revert back to older version, to many issues with lattest update.
Hi
As I told you already that we have to debug your site with out debugging we are unable to provide you the solution because the issue is at your end so please contact us through our support system with your site Login details so we will check it for you.
Thanks.
Please send me custom CSS for search box, It’s ugly BIg size inlatest update
Hi,
Please download the file from the below given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0Thanks.
Thank You… Received and Improved Check my site www.wowcuz.com
Sound’s Great
And Most Welcome dear we are always here to help you.
on the latest porto version have you removed the option to change the mini cart icon ? .... i would like a cart icon not a bag… bag look girlish… plz add back the option to change the cart icon.
also im having a prob with the search bar see screenshot
Hi,
Can you please send us URL of your site so we will give you the custom CSS for both issues.
Thanks
see ticket #31962
Hi,
We are working on your ticket and soon you will find a reply of your ticket once it resolved so until that please be patience.
Thanks.
Hi,
And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
thx for the fix im just sad to see the cart icon option being removed from porto. It was a useful option in my opinion for WC users.
Saying your the best WC theme but removing the option for changing the cart icons is sad. hope you add the option back. speed is not everything when it comes to themes. options is best if you ask me.
would be nice having a forum where we can express what we want out of a theme being the users.
Having a support forum, we could help other users that have the same theme and you devs could ask us what we would like in the next versions. instead of going blind and guessing what users need. i mean it’s not hard installing phpbb forum software for your users to use.
Hi,
While there’s currently no way to do that, we appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out!
I am forwarding your suggestion to our development team and they will look through it and again thanks for your suggestion.
Thanks.
hello, where can i find the new update? I see i still the same number on envato.
Hi,
Please read this doc: https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items and follow the steps written in the doc that how to download the latest version/ updated version of the Theme.
Thanks.
Hi,
What you think i have done! It’s the same version of yesterday.
Hi,
Yes the Number of the version is same as yesterday but the issue has been resolved you can check it at your end.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
First of all, it’s nothing changed in the download. I don’t need support if you the update is good. The update have many flaws. Template cart is wrong. Menu is not good and no files in revo and wpbakkery to extract. We need a new update to solve this.
re: Hi,
Yes the Number of the version is same as yesterday but the issue has been resolved you can check it at your end.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
1. Please update your Theme once again after downloading from your ThemeForest account and then activate your Theme via your product purchase code you and then install the WP Bakery and all the Plugins from Porto >> Setup Wizard >> Install Plugin hope you will not find an issue.
2. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
And Menu works perfectly fine at our end it must be the Customization/Custom CSS or the cache issue at your end.
Thanks.
Hi,
First of all sorry for the inconvenience our valuable Customers faced yesterday.
Note:
We have fixed the Issue of WP Bakery and Slider Revolution Plugin Installation in our latest new Theme version 4.5.0, Now you can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Regards.
Hello,
Can’t update WPBakery and Revolution slider. Getting “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.
Hi,
Note:
We have fixed the Issue of WP Bakery and Slider Revolution Plugin Installation in our latest new Theme version 4.5.0, Now you can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Hi, i used to be able to add logos for each different languages using WPML. But now i cant seem to find the string for the logo it used to be under admin_texts_porto_settings but now the logo strings are missing.
where would i find the logo strings now ?
Any help would be nice i need logos in the languages of my different users.
Hi,
You can find the Logo String into wp-content/themes/porto/inc/functions/layout.php
However you are using the WPML Plugin so it’s better to ask from them, They will provide you the best solution for that.
I have searched and found a thread may be which will help you: https://wpml.org/forums/topic/logo-i-cant-find-it-in-string-translation/
But again my suggestion to you is to contact with the Plugin support.
Thanks.
For ppl using WPML and are looking for how to change the logo for ech language: Please follow the steps below:
- Go to WPML > String Translator - Click on Translate texts in admin screens at the bottom of the page its a link. - You will see all strings available at the wp_options table. - Find the porto_settings link and click on it. - Find logo and click on it. - Find the string with the logo URL String, check the input and save. - Do the same for the logo-retina, sticky-logo and sticky-logo-retina. - Go back to WPML > String Translator and search for the logos strings
Hi,
Thanks for sharing the helpful solution/information with the other customers hope it will help other WPML user customers as well.
Thanks.
Hi, during the last update an error is being displayed in the installation of plugins — PCLZIP_ERR_BAD_FORMAT (-10), do not install plugins WPBakery Visual Composer and Revolution Slider
Hi,
Note:
We have fixed the Issue of WP Bakery and Slider Revolution Plugin Installation in our latest new Theme version 4.5.0, Now you can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Evanto Market Auto update plugin does not update to Porto 4.5?
Error 500 GET /wp-admin/admin.php?page=envato-market&action=install-theme&id=9207399&_wpnonce=b042f6bcea HTTP/1.1
Hi,
First of all please take a complete backup of your Site/Theme current Version and then after that follow the steps given below to update your Theme to the latest version hope you will not find an issue.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as written in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
I should not have to do that. The Evanto plugin worked before with no problems
Hi,
But we have not supported the Envato Plugin any more so you have to follow the steps given above or contact us through our support system with your site WP and CPanel Login details so we will update it for you.
Thanks.
Hi, Yes I have updated manually but now site works OK using parent theme but not my child theme. I have this issue every time I upgrade.
Have you changed the name of the child theme?
If you are still facing the issue then please send us your site login details through our support system so we will check the issue and solve it.
Thanks
NOTE!!!
Hi everyone,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
In the porto masonry item grid, I have the images set to open a url on click but they’re not registering/allowing the clicking action on the front end.
https://www.artistreplete.com/Hi,
Please update your Theme to the latest version 4.5.0 and also update the Theme required/recommended Plugins and check your site after deactivating your site all the third party plugins and removing the server, site and browser cache hope you will not find an issue, The issue you are facing because you are using the very old version 4.3.1 of the Theme which is not compatible with the latest WordPress and Plugins.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as given in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Just upgraded to v4.5 unable to update plugins
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
at least 2 problems after updating to 4.5 version: – Search with categories broken now in Header. – Mini Cart /Basket icon is absent now… very bad ( Please fix ASAP!
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
hi
just wondering visitor how to Register or sign up with your theme??
Hi,
You can show the login/register & logout links in the top navigation or the main menu. You can configure in Theme Options > Menu.
Please select the my account page in Woocommerce > Settings > Accounts. Please check Enable registration on the “My Account” page in Woocommerce > Settings > Accounts > Registration Options.
Thanks.
Update/install visual and revolution not working! https://screenshotscdn.firefoxusercontent.com/images/3749d0df-9130-4b43-8915-2ea1d959b733.png
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
Hi.. i downloaded pack now and not working update plugins, and mega menu is crash !
Hi,
Can you please provide me the Screenshot of the Issue and the Live URL where the Issue occurs and please explain the issue more clearly as well.
Thanks.
I just install the new update, but i get errors. i can’t install revolution slider and wp bakkery. I have installed wp bakkery manuel but i don’t find revo slider. Where can i download the latest version?
it’s a disaster 
When will you reply with a fix!
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
Not sure what you have done in latest update with the mega menu. My menus now is a big mess?? https://www.arctic-fritid.no
Hi,
Can you please tell us what issue you are facing with mega menu?
Thanks
Well, style has changed, all text uppercase, color has changed, padding has changed and columns does not work. If you look at my site you will see that menu goes outside the popup.
Also the new pagination option (Load more) i can not get to work in mobile. Tested in Iphone and noting happens..
For the menu also “Link hover background” color does no longer work in popup.
Hi,
Sorry for the inconvenience. Actually, some files are missing from theme during the theme upload. We are uploading the theme again and will update on ThemeForest within few hours. Please wait for next theme update. When the new theme uploaded on the ThemeForest, you will get an immediate email from ThemeForest for theme update.
Thanks and once again sorry for the inconvenience.
