8669 comments found.
We are having issues on our site formatting an email opt in pop up form. Ideally, we would like to use the embed code directly from MailChimp, but are unsure how to do this successfully with this theme. We’ve tried multiple plugins to accomplish this (one example is the “Insert Headers and Footers” plugin), but were unsuccessful. Other plugins where you build an opt-in pop up form separately in WP are not ideal as they are not aesthetically on brand. Any help on this issue is appreciated!
Hi grandprintco! Without a check to your site it’s not easy understand what you need. Please share the URL where this opt-in is so we can have a check.
Do you need this for the GDPR? In case you need to add a simple code to your Contact Form 7 to enable (you can also use CF7 to connect MailChimp), ex: https://support.undsgn.com/hc/en-us/articles/214006045
The optin is not being added to the site. I am using a line of javascript to add a pop-up form to the site, but not only does the pop-up form not appear, but it ruins the layout of the homepage while active. I’ve tried adding this as a javascript content block on the homepage as well as to the javascript section of the site and neither work.
Hi grandprintco, without a check to your site is basically impossible understand why a script that we even don’t know create problems. What is this code? Have you tested some of the WordPress solution suggested above?
yes, the above solution does not apply because it is a different type of pop-up.
this is the code from mailchimp:
<script type=”text/javascript” src=”//downloads.mailchimp.com/js/signup-forms/popup/embed.js” data-dojo-config=”usePlainJson: true, isDebug: false”></script><script type=”text/javascript”>require([“mojo/signup-forms/Loader”], function(L) { L.start({baseUrl“}) })</script>
I have added it to the site under “theme options – javascript” and have also tried adding it to the homepage directly in its own row as a javascript content block. when I add the script, other elements of the site stop working, mainly any photo gallery modules stop appearing and most of the homepage is filled with white space.
I can make the code active on the website if you’re able to give me a timeframe to make it active during which you can check it – I don’t want to make the code active for a long period of time as it is breaking the site.
Hello, assuming that double quotes are replaced from " to ” by the ThemeForest editor, the code you provided has at least one typo: https://undsgn.d.pr/s8NMRz
Could you paste here what error your browser console prints please: https://developers.google.com/web/tools/chrome-devtools/console/
Let me know, best 
Yes, let me first try pasting the code again. It did not show up properly:
<script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">require(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us13.list-manage.com","uuid":"235e825a9a234528a06be60e6","lid":"b9db419e20"}) })</script>
And this is what the console says:
JQMIGRATE: Migrate is installed, version 1.4.1 contact_form.html:221 oran before iframeResizer.contentWindow.min.js:9
[Deprecation] The deviceorientation event is deprecated on insecure origins, and support will be removed in the future. You should consider switching your application to a secure origin, such as HTTPS. See https://goo.gl/rStTGz for more details. a @ iframeResizer.contentWindow.min.js:9 iframeResizer.contentWindow.min.js:9
The deviceorientation events are blocked by feature policy. See https://github.com/WICG/feature-policy/blob/gh-pages/features.md#sensor-features a @ iframeResizer.contentWindow.min.js:9 embed.js:6
[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/. p.getText @ embed.js:6 embed.js:6
Failed to load resource: the server responded with a status of 404 (Not Found) p.getText @ embed.js:6 app.js?ver=1171905072:31
Uncaught ReferenceError: Share is not defined at Object.UNCODE.utils (app.js?ver=1171905072:31) at Object.UNCODE.init (app.js?ver=1171905072:4089) at app.js?ver=1171905072:4110 at app.js?ver=1171905072:4111 woocommerce.min.js?ver=3.3.3:1
Uncaught ReferenceError: Cookies is not defined at HTMLDocument.<anonymous> (woocommerce.min.js?ver=3.3.3:1) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)
Hello and thank you.
I see the two “Uncaught ReferenceError” messages that I’m not able to replicate on our demo. Is there any way to see the real site please?
Yes – making it live now, if you’re able to check in shortly.
Sure… but I’m not sure, actually, to know its URL. Could you provide it?
thanks!
Thank you, may I ask you what it happens if you switch the plugin MailChimp for WP off please?
And more important: may I also ask you to update Uncode to the latest stable version please? Your copy is more than one year old and maybe still has some bugs that have been already fixed.
Let me know, best
Hi!
Where can I find the file which has the header and menu code in it?
Thanks, Jack
Hi cazcard! Not sure what you need to edit but maybe you need these files: https://undsgn.d.pr/7RYdRy
Hi!,
I havent purchased the theme yet..
Is it possible to have the single product images like this https://undsgn.com/uncode/product/blue-white-t-shirt/ and when in mobile like this? https://undsgn.com/uncode/product/navy-knit-cardigan/
I dont like all the images to be shown before product name and price…
Thank you!
Hi mariakefisher and sorry for delay! This is not native but in case we can suggest a quick CSS to have this on mobile.
Hello
Where can I change breackpoint fo mobile menu form 960px to 1350px
Thank you
Hi 8thns1! If your menu is too long try to follow this to modify the appearance of the menu when the browser get smaller: https://support.undsgn.com/hc/en-us/articles/214006385
Hello,
Will you guys ever fix the “Eliminate render-blocking JavaScript and CSS in above-the-fold content” in google page insights on your theme?
Thank you
Hi rvalenta! We cannot eliminate the few JS codes we have in the header since these are used to prepare the layout in advanced situations, for example other competitors use “preloader screens” to hide the layout until the page is not loaded and ready but we think this slow down things, just 1 or 2 % less on GTMetrix are not too much when the real experience is faster and better. Of course this is a brief description that tries to explain simply why we have a JS that can not be moved from the header.
We are having issues on our site formatting an email opt in pop up form. Ideally, we would like to use the embed code directly from MailChimp, but are unsure how to do this successfully with this theme. We’ve tried multiple plugins to accomplish this (one example is the “Insert Headers and Footers” plugin), but were unsuccessful. Other plugins where you build an opt-in pop up form separately in WP are not ideal as they are not aesthetically on brand. We submitted a ticket to tech support, but haven’t figured this out. Any help on this issue is appreciated!
Hi emilycostopoulos! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Or at least ask for support with an account that bought the theme. Thank you!
https://support.undsgn.com/hc
Thanks for your response! We submitted a ticket before commenting here, but it went nowhere unfortunately. Are you able to provide any type of guidance?
Hi emilycostopoulos, what is the name of the account you have used to submit a ticket so we can check and what is the ticket title?
The envato ticket number was 1169502. The account should be listed under the email address hello@emilycostopoulos.com. (The order of the product was purchased under Envato Username: grandprintco; Purchase Code: 7eba42d4-bf4f-4966-a213-e692487ff067)
Hi emilycostopoulos! I think there is something wrong. “1169502 ” is not in our system and it’s very different from our support numeration number. So where have you opened this ticket? Our support Help Center is this: https://support.undsgn.com/hc/en-us
Have you opened a ticket here?
Yes, that is where we opened a ticket. Can we forward you the emails from the ticket?
Hi emilycostopoulos, as told you have not contacted our support Help Center, this ticket reference doesn’t not exist in our support. Moreover note that is not possible you have opened a ticket, to open a ticket you need to have bought Uncode as regular user and next your name you should have these badges (https://undsgn.d.pr/o2fZ3v), while this account have not purchased Uncode (https://undsgn.d.pr/hotpQc). Are you an Envato Hosted user?
Hi we are using your theme , its 3 years old UNCODE theme , here from sometime we are experiencing some issues related to site performance as theme is too old and so many wordpress update came . recently we have created a page
https://www.loyaltyprime.com/en/loyalty-platform/features/ which is causing server load and site down due to number of request and sudden spike in sever load.can you please help me to rectify this or suggest me how can I resolve this .
Hi akashbajpai! Can you please ask for support with an account that have bought the theme? Thank you!
Thanks For your quick reply . Unfortunately this is biggest headache for me , because this website is developed by some other agency and now they are not in communication with us. So i am right now clueless . Thats why i contacted support here to advice me . we are your customer as we are using your theme and i guess this team is highly professional and value their customer. I have no issue to take support from your team and in paying . But i am not able to find the way where i can get the support again. Here in themeforest i am getting only purchase information.
It would be great if you could help me in this . And your prompt reply will be appreciated, issue is increasing day by day and it is nightmare for my business website.
Thanks Regards Akash Bajpai
Hi akashbajpai! Please note that we are not saying you are not a loyal customers but here on the marketplace there are a few rules and as you can understand actually we don’t have a method to verify your purchase. Otherwise this would expose the authors to provide support to hundreds of users without verification of the purchase code (most of which perhaps have illegal versions).
If you are now working on this site for a client please ask them to give you all the credentials they have that you need to access the dedicated Help Center: https://support.undsgn.com/hc/en-us
ps: anyway from here your site is loading like a rocket even if I see a few JS issue probably triggered by some extra plugins (possible cache plugins not properly configured) https://undsgn.d.pr/hAafcb
Thanks for your reply . Yes i do understand and is completely ok that you are following rules. But my problem is this when my organization given me this site to manage they did not ask to old agency those credentials. Now when we have sent mail regarding this they are saying there are no such credentials exist now and we need to contact to you get the support. I Know site is loading quite fast but there are certain pages which cause high server load sometime over load and site gets down for a sec until it comes normal.
https://www.loyaltyprime.com/en/loyalty-platform/features/ like this page . this is huge page and which sends multiple uncode-ajax call at one time which increase server load.Can you tell me the way where i can get the support even if i have to pay monthly and we have updated the wordpress to latest version and theme is old , when we had purchased it. So i think this is not good ! what is your opinion on this.
I am sorry to bother you but its our business website and we do not want to recreate it from scratch so i want solution with existing theme. Thanks a lot for helping us.
Hi akashbajpai, I think we have explained in details why we cannot help you here. I This is not our fault and we are compliant with the marketplace requirements and policy, this is something you need to review with the agency that have bought Uncode and that for reasons that are independent of us, obviously does not want to give you access. If you think there is something wrong you can report Envato directly: https://help.market.envato.com/hc/en-us/requests/new
Hi ,i completely accept your point but can’t we get paid support also ?
or if we purchase latest version of UNCODE then also you wont support in upgrading old one to new ?
These are couple of concern from my side .Kindly have patience , i have no intention to take help from you without paying . But my problem and theme is genuine 
Hi akashbajpai! The main problem is that you need an account that have bought the theme to update it, this is automatically from Envato, with only support you cannot update the theme and we are forbidden to update it. You should really ask those who have done the website to give you access or at most to transfer the license.
https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments?page=137&filter=all#comment_18306634
Did you get any feed back from VC? It is still happening in the most recent version of your theme (based on VC) and it is quite annoying.
Looking forward, thanks!
Hi asdevargas! We reported this to the VC authors months and months ago and still this is not fixed, please follow this article and our report (we created a video showing this on their online demo too): https://support.undsgn.com/hc/en-us/articles/360000130345
Anwyay you just need to stay on Visual and not on Text Mode when you work with Visual Composer to not have this issue. Let me know if this helps and make sense!
Hi,
In an older website we made the visual composer stopped working. I’m now just seeing the code without the option to select the Visual Composer builder. I’ve been trying to find a solution in your support articles but I can’t find the solution. I have version 1.4.2. installed and don’t have the option to update the theme (only twenty fifteen, sixteen, seventeen and sketch are available for updates). I have deleted the Visual Composer and installed it again (as stated in the support articles) but it didn’t help. The current installed version of WordPress is 4.9.7. Where can I find more info on this issue? Is it safe to install a newer version of uncode? Are my settings lost when I do that?
Hi BrightSquare! Unless you don’t have some extra plugins it seems you refer to a very old issue happened with WordPress 4.9 update (if I’m not wrong about 1 year ago): https://support.undsgn.com/hc/en-us/articles/115005686945
Yes you need to update the theme please follow carefully: https://support.undsgn.com/hc/articles/214001205
Thx for the quick response! For some sort of reason after retrying it worked again.
Hi BrightSquare and thank you for confirm! We are just trying to help just in words based on your description. Better this way!
just 1 simple question… Category and Archive Blog does not show articles… Why? Is there an issue? At this link you can verify this… http://michelefacci.it/2018/07/17/cena-di-sostegno-al-movimento-sovranista-bologna/
Hi! It was verified an issue with 1.9.0 yesterday, time today we’ll publish a minor update with the fix! Thank you for note.
It’s been 4 days since one of my tickets were made and the support team seems to be answering all my tickets but this one. This is probably the most important one and the uncode team isn’t showing it any love.
Hi darrenbachan09! What is the ticket you refer sorry? Really not easy to understand your complaint without a reference.
Pre-sale question: The theme looks great, but I was wondering if in the home page I can show the main image of the latest portfolios, covering the entire screen. I’ve been looking at demos, but I can not find an option like this. Thank you very much.
Hi albertoma and thank you for interest!
Do you need something like this? https://undsgn.com/uncode/homepages/portfolio-digital-designer/
Thanks for your quick response. But this takes the last portfolios or the admin must manually add the images and text in a carrousel?
You can have both, in this case it automatically updated with latest portfolios, you just need to set the number of rows (since this layout is very particular) otherwise you can have also more automatic (if you don’t use Slides Scroll).
Adaptive images has stopped working on my site since I updated to 1.9.0. It’s showing an error in the console: undefined/core/inc/uncode-ajax.php 404 ()
Hi teeragit, have you updated all the required plugins and also cleared possible cache (both browser both plugins)? The file uncode-ajax.php is even no more part of the theme in Uncode 1.9.0.
Thanks, looks like it was a cache issue.
Thank you for confirm!
Hi. I just updated to 1.9.0. I have Woocommerce installed and since updating, the Products page doesn’t load correctly. Only the header loads. Same goes for product category pages that have sub categories. For some reason the shop page display and category display doesn’t like being set to show categories. If I change it to show products, then the pages load fine. But this is not what I want. Is this a known issue?
Hi questmarketingltd! No this was never reported any don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
PS: In case notify here when you have opened the ticket.
Thanks for the reply. I have now submitted a ticket.
Hi! It was verified the problem! One of our agent should have sent you the quick fix, anyway we’ll publish the update today! If you have problems installing the fix reply our agent.
Thanks for that. All fixed now.
Hi questmarketingltd and thank you for confirm!
Hello there!, something happened in Rev Slider that YouTube background videos stop reproducing: here’s the example: http://lmyv.com.ar/mas/leanibarra/
The first slide is a youtube (PINTI). It shows as a picture, then, the second, it’s vimeo. I haven’t touch anything, it just stop working.
Can you help me?
Thks!
Hi luciamyv! It seems a problem related to the last Chrome update, we got a similar issue but for native videos background of Uncode and it seems the same issue affects also Slider Revolution, you can find a few infos here in the “Video backgrounds after Chrome update”. https://support.undsgn.com/hc/en-us/articles/214092169
Try to update the theme and update SR, or upload only the new version of SR, pretty sure they have fixed too: https://support.undsgn.com/hc/articles/214001205
Thks!
Thank you for confirm! If this doesn’t help we can notify the authors of SR but I’m pretty sure they also fixed in latest version of their plugin.
it works! thks
Hi and thank you for confirm!
Hello
Do you have any article how to rename uncode theme? Or if not can you quickly advice us how to? I tried once but the site not working properly after that. It had some issues.
Thank you
Hi 8thns1! Do just need to change the name of the folder? What are the references to “uncode” you need to remove?
We want to replace Uncode with 8thns, folder name, also theme name in stule.css
Hi 8thns1, for the folder it’s pretty easy but if you want to remove every “uncode” name in style.css things are really hard, since you need to change the relative element name in the any templates.
Ok, lets start with just folder name. Any advice please?
Hello 8thns1,
you can change the name of the folder via FTP, you don’t need to do any other action. But if you change the folder name you won’t receive any update in the future, and there’s no way to avoid this, since Envato APIs look for the folder name, nothing else.
Does this answer your question?
Yes. Thank you.
Renamed theme and child theme but not working. It says child theme does not exist. Plz what can I do in this case?
Hello, if you change the folder name, you should change the name of the template in the child theme: https://undsgn.d.pr/Zm5JPN
Please check and let me know.
I’d like to return the product. It’s my first wordpress based template and I’d like to return to plain HTML templates.
Hi domwoe! Not sure to understand your request, sorry. Do you need an HTML version of Uncode or you refer to the needs of information for ask for a refund to buy an HTML template? In case you just need to Google for “Envato refund”: https://themeforest.net/refund_requests/new
Hi, could you please let us know how to have two columns with one column have an image that fills out the entire column and one column of text. Similar to the “Street food for your desk” section on https://polupoke.co.uk/
Hi! You need first to set the Equal Height option (https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=7 ) and then apply the image as column background in the Column Settings (https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings ).
Is it possible to have the text displayed within the grid for one column whiile having a full width background on the other column?
Hi there,
I seem to be having some issue with the Adaptive Image function.
It was working fine, and then all of a sudden for some reason it’s serving up mobile images for my laptop. They therefore appear blurry.
The reason I know mobile images are being served is that I looked at the source, and the dimensions are off.
I use WP Rocket for cacheing, any chance it may be this?
– Daniel
Update: I’ve turned off the Adaptive Image function for now. Please let me know if there’s any possible reason why the wrong viewport is being detected. Funny thing is – this only happens for that one particular product page.
Hi! It seems odd something worked now is broken, did you update something? Have you cleared the cache and setup the exclusions as here? https://support.undsgn.com/hc/articles/115004168269
Hello,
I would like to remove the animation (ajax loading + button reduction) for the button “add to cart” but to keep the ajax functionality (add to cart without reloaded the page). Is it possible to achieve this?
Until now, as trick I have added the following code in CSS: .woocommerce a.button.added:before, .woocommerce button.button.added:before, .woocommerce input.button.added:before, .woocommerce #respond input#submit.added:before, .woocommerce #content input.button.added:before { content: none !important; }
and put in comment ”$thisbutton.addClass( ‘loading’ );” in the function AddToCartHandler.prototype.onAddToCart = function( e ) { of file add-to-cart.js but stays the button reduction animation. I don’t know if you have a more simple workaround?
Thanks a lot
.add_to_cart_button.loading {
text-indent: 0 !important;
border: 0px !important;
}
.woocommerce a.button.loading:before, .woocommerce button.button.loading:before, .woocommerce input.button.loading:before, .woocommerce #respond input#submit.loading:before, .woocommerce #content input.button.loading:before {
content: initial !important;
background: none !important;
}
Hi thanks it works. I have a little question : I know that woocommerce, by default doesn’t allow to get ajax functionality on add to cart for variable product. I would like to know if you have planned to implement this functionality in the future? Because a lot theme implement now this functionality. Two missing functionnalities in Uncode to be in the same level as other woocommerce theme (ex: savoy theme from NordicMade) is : - Ajax add to cart for variable products - Ajax Filtering for products
thanks a lot
Hi clubosport! No actually we don’t have planned to add this functionalities, I saw few users and if I’m not wrong they use a plugin to have Ajax on Variable products, in case you are interested please send us a feature request from here: https://support.undsgn.com/hc/en-us/articles/213714949
