16513 comments found.
Don’t buy this theme. This guys are SCAM and don’t even reply your emails.
Hi,
Sorry for the inconvenience, please head over to this website https://demos.artbees.net/jupiter/ and reach us from the bottom right chat icon. We will solve your issue.
Regards.
Social share on products is not possible to turn on/off.
Hi,
It is possible. From your WordPress left menu, go to Jupiter > Shop Customizer > Shop > Product Page > Social Share.
Regards.
Does not work very well, seen orher have same problem
Great support from Mohsen in customer service!
We are happy to hear that 
These guys are scam! I cannot login their website to activate my theme. This is not a good theme, terrible process.
Hi,
Sorry for the inconvenience, please head over to this website https://demos.artbees.net/jupiter/ and reach us from the bottom right chat icon.
Regards.
so what is the latest update to your theme? It says on themeforest that there was an update on July 24 but there is nothing on your change long
Hi,
You can check the latest update date and changes to the theme here: https://themes.artbees.net/support/jupiter/release-notes/ Regards.I have the following problem, with revolution slider, a slide x, when entering the site it looks perfect, but when reloading the page, the slider loses the image it looks blank, only the texts and you have to delete cache every time there is to see a change
Before this did not happen, in two instances, different themes, both with their corresponding payment key.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Warning!! If you install Polylang or WPML all of your settings will be gone, Really bad
How to make a backup of all your settings? Tried to make a backup of settings before installing but it does not help. Luckliy I had a fresh backup.
Hi,
Please make sure that you have enabled the Unify theme settings from the WordPress left menu > Settings.
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Good day, i download now the theme and yet it gives me an old version not the updated one. thanks
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Merhaba bizler ıcın sunduhun desteklerın ıcın şımdıden teşekürler emeklerıne sağlık sızler gibi ustatlarından bılgıler almalı dıye düşünüyorum tekrardan teşekürler. ben catı celik konstruksiyon yorumumu kabul edersenız sevınırım yaptım acaba doğrumudur. Neden kodun üstüne tıklayınca sıteye gitmiyor acaba nerde bı hatam var bana yardımcı olurmusunuz.TEŞEKÜRLER Buda sızın verdığınız kod celik konstruksiyon celik konstruksiyon dürümcü
Hi,
Unfortunately this is english only comment section. Kindly write your question or comment in english and we will do our best to assist you.
Regards.
Hi,
My WPBakery Plugin is not updating to the latest version and causing problems on how I building the site.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/How can I change the order of components inside the toolbar? I would like that the subscribe will be before the login.
Hi,
Unfortunately it is not possible by default. Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/ Regards.Hi, I absolutely love this theme. Its great. I just have one question. Is it possible to add phone numbers to the employees? Thank you. Sonja
Hi,
Thank you for the kind words
Unfortunately by default there is no feature for the phone number, however you can add it in one of the another fields.
Regards.
Hi, The captcha at contact form doesn’t work, it is stretched along the contact form and there is no input field to enter the captcha. (view at http://sotaco.com), is there a solution? Thanks.
Hi,
Please check in Jupiter > Control Panel > Required Plugins if Artbees Captcha plugin is activated.
Regards.
Yes, it is activated, please check the link – http://sotaco.com –
I am waiting for a solution.
How do I add a new element like paragraph2 and can be selected from the search bar under typography setting?
Thank you.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/ Regards.Does Unlimited Addon plugin work with the Jupiter theme? Please clarify.
Hi,
Unfortunately it is known that the Unlimited Addon plugin causes issues with the Jupiter theme. It is not fully compatible.
Regards.
Which plugins can work fine with the theme?
very bad photography version. image gallery very bad.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/ Regards.An interesting promotion. But why do we need as many as 3 layer plugins? It does not make sense. Who uses 3 plugins with the same functionality simultaneously with the same theme? Look at the selection of premium plugins in such themes as The7 or Pearl – that makes sense. There is not here.
Hi,
The bundled slider plugins in Jupiter theme each come with unique features and styles. You do not have to use all 3 plugins at the same time. You have a choice to choose which one you like. Choice is good.
Regards.
I updated the Jupiter theme two days ago, and my heart’s (likes) disappeared on posts. Is this option removed on a new version? Or I can turn it back somewhere?
Hi,
The heart (likes) feature was removed in a recent update due to GDPR rules. If you’d like to have the feature back, kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/ Regards.Just to make sure: if I want to use a webshop on my Jupiter website, do I need the extended version? It’s not clear to me what I need the extended license for.
Okay, I think I get it. Nevermind 
Hi,
No, you can do it with the regular license. Kindly check this article: https://themes.artbees.net/docs/theme-license-clarification/ Regards.
Selam Ben lisansı satın aldım fakat eklentilerin lisansları aktif değil neden acaba ? Slider revolution Layer slider Visual Composer lisans istiyor.
Hi,
Kindly check this article: https://themes.artbees.net/docs/premium-sliders/ Regards.