1458 comments found.
I am looking to buy this theme, before that i am intested to have a look on admin demo. Do you have any link to test drive the admin and settings? Also found some bugs (migh be CSS issues) when i preview the theme found some issues in mobile site.
Also i found a issue with lookbook images https://prnt.sc/kek4mq when i access your demo site from mobile phone
Hi,
Thank you for interested in our theme.
Unfortunately, we don’t have test drive site. You can check overal Theme Option at http://janstudio.net/claue/document/#general-settings. Could you try refresh your browser or tell us which device you check our theme. I check on my phone Iphone7 the lookbook function still work well.
Kind regards
Hi
1=> Let me have a look your settings panel and come back to you.
2=> You can regenerate the same issue when you surf your website with 320×480 pixels using chrome. https://www.dropbox.com/s/qv0ykhz7vqzt2xb/Screenshot%202018-08-04%2018.55.34.png?dl=0
Thank you so much for report. The issue of lookbook because lost the image on for mobile layout. We fixed this.
Will it be included in the current version? Is it CSS issue? If yes, What are the CSS properties you have make changes to resolve this bug? So, i can change the CSS properties to view the updates when i debug through chrome browser.
Hi,
This is not CSS issue, just lost image. We upload the image so don’t need to fix in theme.
Kind regards
Thanks for your reply. Have another question.
1. Did Claue theme compatible with https://docs.woocommerce.com/document/woocommerce-additional-variation-images/ plugin? Did you tested it?
2. I am currently using another WooCommerce theme. What are recommended product images to be used for claue theme? (Regenerate thumbnails some times doing awkward work)
3. And here i noticed in your demo page, Bundle this product feature https://prnt.sc/kewzon does not linked with appropriate product. This is the way it works or do you have option to link it?
Hi,
We don’t test with this plugin but have another plugin have same function already integrated with our theme http://janstudio.net/claue/document/#create-attributes you don’t need to pay for another plugin.
Kind regardsp
Sorry, i have updated the above question with some additional questions. Please answer them as well. And right now i found another issue here http://janstudio.net/claue/demo/product/cuffed-beanie/ By default you have set as pink colour swatch https://prnt.sc/kex29f in this product. When i change colour swatch into another colour, image thumbnails had over lapped with product image. https://prnt.sc/kex2q7 It seems bug?
Hi,
Thank you for report bug. This issue cause by compress javacript, we removed cache it now ok.
Best regards
Zdravtsvuyte, I want to buy a topic, it’s very cool. 1. Theme settings can be Russified? 2. Is the documentation a Russian variant? 3. What skills do you need to edit the topic yourself? 4. Can I remove the blog from the online store? 5. Do you have clients from the CIS?
Hi,
Thank you for interested in our theme.
1. Yes, you can translate Theme Settings to Russian
2. Unfortunately, we don’t have document for Russian.
3. You only need to know how to post a blog to edit topic of Wordpress, there are so much video on Youtube
4. Yes, you can use only store don’t need to have blog
5. Yes, we have some clients in Russia.
Best regards
Hi!
Is it possible translate the content on “size guide” and “Delivery & Return”? I have a multilingual web.
Thanks!
Hi,
Yes, you can translate by use plugin WPML and go to String translate and choose admin_texts_cs_options in text domain.
Best regards
Why is the button text in WPBakery Page Builder not align to middle?
Look at button in top banner here: https://duetopopulardemand.com/
Hi,
I checked your site it now work well. Did you fix this?
I fixed it by doing this.
.vc_btn3.vc_btn3-size-lg { padding-top: 0px; padding-bottom: 0px; }
But why is this causing problem in the first place?
Hi,
This issue because style of theme and style of button of WPBakery Page Builder conflict.
You can add custom CSS to fix for all buttons of VC
.vc_general.vc_btn3 {padding-top: 0px !important; padding-bottom: 0px !important;}
Best regards
Hi!
I just bought the theme and trying to turn off the My Account. However, there is still the My account icon in mobile version (even after I turned it off in settings).
Could you advise me how can I delete it?
Hi,
Thank you for choosing our theme.
Please add below code to Claue > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) {.jas-my-account {display: none;}}
Best regards
It worked, thank you!
Hi again.
It seems to me that I can’t translate several headings on blog and articles pages, such as “Related articles” and “Continue reading”, etc.
Do you know the way how can I make these in Russian?
Hi,
Please follow topic at http://support.janstudio.net/forums/topic/theme-translation/ Best regards
Hi @janstudio i can see its so nice them, i want to ask about the PageSpeed Insights for it what is the Score of it?
Hi,
Thank you for interested in our theme.
Our theme score is 68, it low because we setup site to adapt will more type of products page ( when 2 columns, 3 columns) it need bigger images size. For your site if you don’t change size of product’s image on shop page we will help you have higher score.
Best regards
Thanks for your reply, what score you can promise with 
Hi,
We can promise with you score is 85.
Best regards
done i will buy it now
Thank you so much for purchase. Let us know if you need any help.
Have a nice day!
Hi JanStudio,
Are you the author of the Pin Maker plugin? I just got a report that this plugin use source code from another plugin.
If so, is there any privacy concern with my site?
Hi,
We are not author of this plugin. But who report PinMaker use source code from another plugin? Let me know for us to check with author of Pin Maker. If they do anything illegal we will discontinue use this plugin.
If have issue you only need to deactivate this plugin.
Thanks you for the quick response!
It’s a freelancer we are hiring to develop our site.
No, we haven’t had any issue yet but we need to make some custom features which extends Pin Maker’s features.
Can I contact the Pin Maker plugin author?
Ok, thanks you!
Hi,
My claue website shows an ugly account login pop up: https://snag.gy/C6Bdxo.jpg I have already contacted the support to help me resolve this issue and they haven’t dne this yet after over 1 month and half. I now have ran out of support time. What am I supposed to do ?
Thanks, Yasmine
Hi Yasmine,
We check your profile but don’t see you purchased for our theme. Which version of Claue you purchase?
I purchased ClaueHomebox Magento 2.2
Item Purchase Code: 0a701fbf-fddd-4bf3-92be-b4fc671b81ad Purchase Date: 2017-12-07 13:28:51 UTC
Hi,
We’re not author of Magento version, please contact with author at https://themeforest.net/item/claue-clean-minimal-magento-2-theme/20155150 Best regards
Ok thank you
Hi, I like your theme a lot. Just wondering: 1.- if it is possible to manage and display in an all time visible menu categories, subcategories, subcategories, etc.or does your theme include a mega menu for this?
2.- if I use around 100 images swatches for a single product, do you think that the product page could be loaded too slowly or it does not matter?
Hi,
Thank you for interested in our theme.
1. You mean can manage all categories, subcategories, etc on menu? The menu integrated in our theme is simple mega menu it can’t show images or html but our theme work well with plugin MaxMegaMenu and UberMenu
2. Page will load slowly if you show 100 images swatches on product category page and you have option to turn on/off this, on single product page it work well.
Best regards
No WC Marketplace demo?
Hi,
Thank you for interested in our theme.
You can check demo at http://wcmpdemos.com/WCMp/my-account/ For front end display it show like our theme’s style.
Best regards
Hi guys i got this problem with my shop store… category and item mix it, when show in different colum
https://pasteboard.co/HvvKQls.png https://pasteboard.co/HvvL0Qe.png https://pasteboard.co/HvvJz9w.pngHi,
Did you try update theme to latest version.
If issue still there, please create new topic at our support forum. Our team will check and help you solve the issue.
Best regards
Hi guys yes im using the last version v1.4.1
https://pasteboard.co/HvzsnRT.pngCan we add any custom text near filter icon in Shop page ?
Hi,
Thank you for interested in our theme.
Yes, it easy we will help you do it after you purchase our theme.
Best regards
Hi, how to change cart icon?? Its very urgent please.. Thanks
Hi,
Please choose icon on this page and tell us which icon you select we will give you way to change.
Best regards
Hi, which page ??
I want to add this code pe-7s-gift instead of this code pe-7s-shopbag for cart icon.. Hope you understand.. Thanks
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.pe-7s-shopbag:before { content: ”\e652”; }
Best regards
Please copy code at there https://pastebin.com/CYKXsCEK
Its works.. Thanks
I want to remove this https://prntscr.com/kp19hh .. please send me code or way please.. its urgent.. Thanks
I want to remove this https://prntscr.com/kp19hh .. please send me code or way please.. its urgent.. Thanks
Hi,
You can hide this by add below code to Claue > Theme Option > General Layout > Custom CSS
.woocommerce-ordering { display: none; }
Kind regards
Hi, its worked. You are really awesome.. I have another issues.. the shop page little bit align left when shop page full width.. please see the screen shot https://prntscr.com/kp41pq .. Thanks
Hi, are you there?? Thanks
Hi,
The issue because your product’s image small. Please go to Claue > Theme Option > WooCommerce > Product Listings > Number Of Column choose 4 or 6 column or go to Appearance > Customize > WooCommerce > Product Image and increase main image dimension.
Kind regards
You can see home page also same issues https://prntscr.com/kp4dto .. Please help.. Thanks
Please see the home page and shop page or any page which is full width and it align left.. please see this https://prntscr.com/kp4ewi .. and please help me to solve it. Thanks
Hi,
Please add code at https://pastebin.com/25MknvW5 to Claue > Theme Option > General Layout > Custom CSS and don’t spam us with more message.
Thanks
Hey,
I have a primary menu at the moment.
When i click on a link on the primary menu, the links underneath appear to be the same for all the primary menu links.
Is there any way I can change this?
For example,
I want it so that Each link on Primary Menu has it’s own sub links below it. Just like how you have it on SHOP in your demo. I want to have different items on the sub menu for each primary link menu.
How do you do this?
Hi,
Please create new menu item and drag new menu to 2nd level under 1st level menu item http://take.ms/78Mhn Best regards
Hi!
I very like the theme and I am about to buy it but I’d like to ask one question.
Can I switch off the cart and use the theme as a showcase? So, I need to replace the “add to cart” button by a simple pop-up where users will leave their contacts.
Hi,
Thank you for interested in our theme.
Yes, you can turn off add to cart function in Theme Option by enable catalog mode.
If you wản show popup when user click on button you have to use a plugin.
Best regards
Hi, hope you are doing well.. i m facing some issue please check below points
1. http://prntscr.com/k6uu8v 2. http://prntscr.com/k6uvd9 3. http://prntscr.com/k6uwcw
waiting for your earliest response
Thanks
Hi Webex,
Thank you for choosing our theme.
1. Please click on violet button to update WooCommerce database
2. In new version of WooCommerce the move config product images in Appearance > Customize > WooCommerce > Product Images
3. After you delete color, please click on update button to update change the white color will be remove.
Best regards
Hi, thanks for help please check below points
3. (old point) i click on update button and after update PRDUCT GALLERY WHITE COLOR not removed still showing please check screenshot http://prntscr.com/k6xdxl 4. please check http://prntscr.com/k6xb0c
waiting for your earliest response
Hi, please check below points
5. How to disable footer area on Mobile please check screenshot http://prntscr.com/k6ym75
Hi,
3. Please click on Save attributes and Update button http://take.ms/F9CoU
4. Recommend width for is 570 and 270, in new version of WooCommerce they remove height option.
5. Please add below code to Claue > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 767px) {
.footer__top {display: none;}
}
Best regards
Hi, hope you guys are doing well
1. how can i make Email filed optional on Woomcommerce checkout fields 2. also please let me know how can i disable some order form field from woocommerce checkout form filed like Last name or company name or any other filed
waiting for your earliest response
Hi,
Please use this plugin https://wordpress.org/plugins/woo-checkout-field-editor-pro/ Best regards
The Instagram Shop doesn’t work! When we enter the product photo on Instagram doesn’t show the link to access in our store. We follow the steps of documentation. Could you help me please?
Hi,
Thank you for choosing our theme.
Could you please create new topic at our support http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. We will check and help you solve.
Thanks
Hi,
Search on Header: Currently Search is limited to Products only. It only show products in result. I want Search for searching of entire website. How can it be possible?
Thanks in advance!!
Hi,
It now WooCommerce doesn’t support search for entire website. It only support search by product only.
Best regards
Hi,
On Canvas Menu, When you click on Shopping Cart icon on Header. There are 2 buttons: - View Cart - Checkout
The both are disabled. Means to say. When I click on these buttons, it redirects to Home Page. I have also set Cart and Checkout Pages in Woo-commerce Settings. But no luck.
Kindly help me. Thanks
Hi,
Please go to WooCommece > Settings > Advance > and assign page to correct http://take.ms/TPV6S
Best regards
Thanks for the reply. But, I already mentioned that, “I have also set Cart and Checkout Pages in Woo-commerce Settings. But no luck.” What other way to set these pages on these buttons?
I removed it from here at first. Now I have set these pages again, but no luck.
Can you tell me which file contains this code. And where it is located?
Hi,
Please create these page and use shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/.
If issue still there, please create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve your issue.
Best regards
What type of Support is this!! I am asking something and you are responding something else!!
I am not asking about making these pages. These pages are already created. I am asking to link these pages to the buttons in Mini Cart and the code of Mini Cart. So that I can enter the URLs statically
Please read my Query again!!
Hi,
You only need follow this to make these button work. Please go to WooCommece > Settings > Advance > and assign page to correct http://take.ms/TPV6S.
If issue still there please create new topic on our support forum. We need more check before give you solution.
