23207 comments found.
hello,
i have installed Wordpress locally. on porto theme wizard visual composer and revolution slider failed while installation
how can i solve the problem
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Its a wonderful wordpress theme you have here! But does this Porto wordpress theme comes with an editable/customizeable HTML files included in it?
HI,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but the HTML files is not included in the Theme Package you can Customize the Theme via PHP,,CSS,JS files of the Theme as per your requirements.
Thanks.
how do you customize the “footer-right”? I would like to insert links to the site pages as: Sitemap – How it works – Who we are …
inside this “div class=”footer-right”>” with css class ”#footer .footer-bottom .container .footer-right”
Hi,
Please go to Appearance >> Widgets and edit the Footer Bottom Widget, you will find Custom Menu Widget in it, just edit it and set as per your requirements.
Thanks.
Hello. I’m trying to install the theme but when I go to activate it tells me: “Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/agenzias/public_html/sabevo/wp-content/themes/porto/inc/plugins/plugins.php on line 24”
I reinstalled it together with wordpress 4 times but always the same error. I am using a version of the theme where I have already activated the license. I would just like to do a test importing some csv of woocommerce, and in case they go well I would make a new license for another site. The theme package I downloaded from the envato download section, where I had already bought it! What’s the problem? I do not want to spend some money and then the site maybe does not work with the new wordpress
And I follow your guide: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be%0A%0AThanks.
Sorry I’ts very urgently and important for continue in my job and for purchase your theme. I’m not sure that!
Hi,
Can you please contact us through our support system with your site WP and CPanel Admin Login details so we will check and Install the Theme for you.
Thanks.
hi. your new version have problem in header : http://abzarwp.info/porto/
Hi,
Hi,
For header Search issue: Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0Thanks.
I am instaling this theme for the first time and i cant install 2 plugins, WPBakery Visual Composer and Revolution Slider, i am using Local by Flywheel.
Unpacking the package…
Installing the plugin…
The package could not be installed. The plugin contains no files.
Plugin installation failed.
Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
Menu not loading properly http://www.totallycleanfood.co.uk/
Hi,
I think that you CSS for the Menu has been corrupted for somehow so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi Porto support team, My menu was written in upper and lower case like this: Piano, but since the last update, the menu contains only uppercase letters like PIANO. Is this normal? And how to return to a writing as I had before? Thanks
I have found the “Text Transform” parameter but it works only for the top level menu, and not for the popup menu. So my question is for the popup menu…
Hi,
Can you please share your Live site URL with us on which you get this issue.
Thanks.
The initial menu mode https://ischell.com before update The new one with the uppercase in the popup menu although the parameter is set to Capitalize https://dev.ischell.com
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache hope your issue will solve.
.mega-menu>li.menu-item>a {
text-transform: uppercase;
}
.mega-menu .wide .popup>.inner>ul.sub-menu>li.menu-item>a {
text-transform: uppercase;
}
#header #main-menu .mega-menu .wide .popup>.inner>ul.sub-menu>li.menu-item li.menu-item>a {
text-transform: capitalize !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you, it’s ok. Best regards
Hello, I’ve just installed this wonderful theme and want to change the mini-cart icon. I looked through the comments and see where I can go to: Theme Option >> Header >> Mini cart to change the icon, however, I don’t anything with that option? Please advise.
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Perfect. I assumed that would be a solution, I just w anted to make sure I wasn’t missing something in the theme options. Thanks!
Hi,
No you was not missing something it is just removed from the Theme Options.
Thanks.
Perfect. Thank you. Great support!!
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our Theme & Technical Support by going here: http://themeforest.net/downloadsIt will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
And If you have any issue feel free to contact us through our support system by clicking on below given Support Button
Thanks for contacting us.
Have a great day
Hi
I have done a fresh install after having trouble with the previous site. I went through the wizard and imported the Shop 1 demo. The header looks all wrong, even though its set to Header 1 in Theme Options > Header > Header Type.
I was hoping to correct any css problems by using the Import / Export feature, but there doesn’t appear to be any .json file for Shop 1 to import anywhere in the theme files downloaded from themeforest.
Please can you kindly advise me how to fix the broken header?
Note, the footer also looks wrong and is missing the blue ‘Get in Touch’ tab.
Regards
Hi,
Can you please share the screenshot of your broken header with us so we’ll provide you the exact solution for that.
And for the Ribbon Get In Touch: You can change/set the ’Get in touch’ text from Theme Options >> Footer >> Ribbon Text and it shows on top of your site Footer Widgets.
Thanks.
Hello
Thanks for your response. Below are screenshots of the header and footer areas of the front page, including one of the Shop page header.
On the footer area, it’s not just the blue Get in Touch ribbon that is missing, the rest of the footer also looks different to the Shop 1 demo. It seems that the 1st column in the footer takes up half the screen, squashing the rest of the footer into half the screen.
When I visit Theme Options > Footer > Ribbon Text, I am unable to change that setting. See screenshot 4.
Please note that I changed the theme folder name and updated the style.css file to reflect the change by changing this setting:
Text Domain: porto
changed to
Text Domain: myfoldername
Screenshot 1 – Home Header: https://prnt.sc/k8tc9b
Screenshot 2 – Home Footer: https://prnt.sc/k8tck6
Screenshot 3 – Shop Header: https://prnt.sc/k8tdrq
Screenshot 4 – Theme Options – Ribbon https://prnt.sc/k8tit0
I hope this helps.
Regards
Hi,
Your Theme is corrupted now that is why you are facing those issues you do not require to change the complete Domain/Theme Folder name that will corrupt/change the complete Theme if you want to change the Theme name you have to do it like mention in this article: https://www.wpbeginner.com/beginners-guide/how-to-add-or-change-your-full-name-in-wordpress/
And as far as now your Theme is corrupted so you have to Install the Theme again on a fresh new WP and Install the particular Demo again hope you will not find an issue.
For header Search issue: Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0Thanks.
OK, I changed all instaces of “porto” to “myfoldername” in the theme. I am able to change the Ribbon Text settings and other settings that were not functioning. However, I now have a new problem. The theme is now asking me for the license again, and when I enter the license, i get this error message:-
Purchase Code is not valid or could not connect to the API server!
Important! One standard license is valid for only 1 website. Running multiple websites on a single license is a copyright violation.
It looks like I will have to do a fresh install, but please, can you share the correct link how to change the theme folder name, the link you previously shared was to change the User profile name.
Hi,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process. Hope it will solve your registration issue and you can only use the single Theme for the single Domain at a single Time if you want to use the Theme on 10 different Domains you have to use the 10 Different License of the Theme this is the Envato policy you may wish to confirm from Envato as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have run my own hosting services for over 18 years and I can assure you that curl is already installed. If you read my comments, I did a fresh install earlier and the registration process worked; I even provided you with screenshots of the working site. The license registration process only failed after I changed all instances of the word “porto” to “mythemefolder” in all the files found in the theme. I am happy to do a fresh install again, however, please can you address the question… you previously posted a link on how to change the theme folder name, but this link took me to a site that explained how to change the User profile name, not the theme folder name. Can you post the correct link? or explain how to achieve this? It worked on previous versions of Porto. I have not updated for many months, so not sure when changes to Porto prevented me from changing the theme folder.
Hi,
Please contact us through our support system so we will check and solve it for you.
Thanks.
OK, will send a message to your support. However, I noticed all my previous support requests from when I purchased the theme have now gone. Also, can you address the question regarding the link on how to change folder name? The link was not correct? Was it a mistake on your part?
HI, after the update I lost sidebar in single product page. It is possible to set up global right sidebar in single product page.
HI, my mistake with the sidebar. I found the problem.
Sound’s Great!
Hi, after the update main menu is broken and shop icon is not visible. https://prnt.sc/k8jlru
Hi,
For Main Menu Issue: Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .wide .popup>.inner>ul.sub-menu { flex-wrap: wrap; }
For Shop Cart Icon Issue: Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hi, I used to clear My site cache using WP Super Cache…..now the problem is… Product Price is not showing including TAX I’ve added all the settings…and have experience too…. right now product TAX price automatically disappears from the shop pages.. but it appears in the cart and checkout page. It disappears from the hostgator server automatically..without any Admin login and server login…. You can check here www.wowcuz.com Please help
Hi,
This type of issue usually depends on your WooCommerce tax and geolocation settings.
If you have set WooCommerce to automatically display the price with or without tax, based on the customer’s address, it means that you’ll need to use the page-caching compatible Geolocate feature.
Please read this doc: https://docs.wp-rocket.me/article/903-woocommerce-displays-the-wrong-prices
Hope it will help you.
Thanks.
Ok, thanks PT Team,.. o one more question… Do I need to Exclude Shop Page from W3 Total Cache
Hi,
Yes you have to. Please read more about it in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sure…I’ll renew the support
I can’t install the package….. it show「Shop 1 installation is failed! The package could not be downloaded.」
Hi,
Please make sure before installing any demo that your server requirements must meet the latest Theme minimum requirements and must have to install and activate all the Theme required/recommended plugins and then install any demo and check your site after removing the server, site and browser cache hope you will not find an issue and please see the Installation Guide Video: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be Thanks.
I have a question. If i am currently running another theme and a functional site with products, If i switch to Porto would i face a lot of issues? Would it be difficult to load a demo layout and remain functional for sales? Also would the theme be compatible with the 3.43 Woo Commerce version?
HI,
First of all thanks for showing your interest in Porto WordPress
It depends on your current Theme, If your current Theme uses Woocommerce Plugin for setting up the products then hopefully it will not create lot of issues for you and yes our latest Theme is fully compaitable with the latest Woocommerce version 3.4.3.
Thanks.
When I install the themes to find that the head and tail are in the wrong position.I dont know what to do .(https://www.tionhardware.com/) And also I dont know how to change my logo,and other words and photoes.
Hi,
For header Search issue: Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0For Footer issue; Please go to Appearance >> Theme Options >> Footer >> Footer Type and Turn to No the Customize footer Columns and select Footer Type 1 save changes and check your site after removing the browser cache.
And Please read how to change Logo and Configure Theme Options in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
Goodafternoon. Can you solve my problem please?I am worried about that.
Hi,
Can you please contact us through our support system with your site WP Admin Login details and explain your issue there so we will check and solve it for you.
Thanks.
Hello Team, You developed a great theme.
We need one help form you.
When user place a comment (Write Reviews) on the product site admin and user not receive email and also admin give a replay of comment a user also not receive email.
Listed below thing we already verified. 1) setting -> discussion Email me whenever=> Already enable
2) Other all emails are received like all orders emails, contact form 7 email etc.
3) The email address also correct.
Thanks
Hi,
For the product review email, you have to use the Woocommerce extension. Please read this: https://docs.woocommerce.com/document/woocommerce-product-reviews-pro/Thanks
Hello, Thanks for replay.
We don’t want to add new functionality. Mail receiving after comments is default functionality of WordPress and theme check https://www.awesomescreenshot.com/image/3503596/2ff56407fbbb8f87d9502a93e1100faa
Hi,
Can you please contact us through our support system with your site WP Admin Login details and explain your issue there more clearly so we will check and solve it for you.
Thanks.
hello i purchase porto theme and develop my woo-commerce site using this site.
in my site i am using multiple categories and sub-categories , but here when i click on my main category page then my page layout is automatic dynamically generated. so i just want to know that how can i change or edit in my this dynamic page layout …
here i also send you a link of my page so plz check and answer me as soon as possible ….
http://198.1.64.31/~cherryblossom/product-category/boutique-wear/Hi,
Please edit the main category page and scroll below you will find category page options just change the main category layout from there as per your requirements.
Thanks.
hello Porto Theme Options doesnt go on my page, where can be problem?
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots and as far as I understand your issue I think you will not see the changes on your site front-end after making it from Theme Options:
Solution
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
I think it’s your cache issue. Please remove your browser, site and server cache and cookies then check your site or check your site on other computer or laptop, I hope you will not find any issue.
Thanks.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Mega menu is broken in 4.5, it doesn’t take in to consideration column count.
Hi
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .wide .popup>.inner>ul.sub-menu { flex-wrap: wrap; }
Thanks.
Thanks, will you fix it it next release?
Surely We will
