445 comments found.
OK well finally after past 30 August i am waiting for support, i sent tickets, email, facebook, contact form by website all kind of contact for received support and no body respond 
, i opend refund process today.
Thanks anyway
Hello,
Thank you so much for your purchasing and so sorry for the late reply.
Our team has just been back to work after the Independence Holiday, then we will start to check and support you today.
We will follow and help you in the ticket system.
Thanks,
but why support no respond tickets? no respond emails? no respond by facebook?
Hello,
Thank you so much for your purchasing and so sorry for the late reply.
Our team has just been back to work after the Independence Holiday, then we will start to check and support you today.
We will follow and help you in the ticket system.
Thanks,
Hello
since a frist day that bought i am getting issues , i sent emails, tickets, i sent message over facebook actually i snet a petition for change this theme for other of the same author for good relation but nothing
please only i want to know if someone could respond me or not becuase i am waiting since a first day
Hello,
Thank you so much for your purchasing and so sorry for the late reply.
Our team has just been back to work after the Independence Holiday, then we will start to check and support you today.
We will follow and help you in the ticket system.
Thanks,
It is possible to change the vertical menu in the mobile version, because the mobile version is not compatible with the mega-menu. I want to have megamenu in desktop version, and a normal mobile menu
Hello,
Thank you so much for your message.
How do you want to change the vertical menu? For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I am looking into purchasing the TopDeal theme. I intend to utilize Wordpress’s WooCommerce plug-in to run the theme. What do you recommend for a hosting provider, and their particular hosting service for a company doing $250,000 USD annually from tangible products? Thank you!
Hello,
Thanks so much for your interest in TopDeal theme.
About hosting provider, you can see the recommendation here: https://woocommerce.com/hosting-solutions/ If there is any question about our theme, we’re glad to help you.Thanks,
Hello dear, i need know how can i active vendor plugin and why not apply to register even i active any one register from settings? Regards
Hello,
Thanks for your comment.
I checked and see that you created a ticket in the system for this issue. Our supporter will follow and help you in the ticket.
Thanks,
Hello, I am currently using TopDeal Marketing wordpress theme. I have been trying to fit the entire menu on the header, but I haven’t been able to do it. I am currently using Header 3. Your help will be greatly appreciated. Thanks in advance.
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/. After that, it will be easier for our technical supporter to check and help you.
Thanks,
Hi! I so close to buy they theme, but before i need know if the theme TopDeal is compatible with YITH WooCommerce Ajax Product. Or if they theme had some filter for colours, size and price.
Thanks!
Hello,
Thank you so much for your love to TopDeal and your comment.
Currently, TopDeal supports the filter for colours, size and price. You can see the demo for page Shop Sidebar for more detail: http://bit.ly/2LGfoRW
Thanks,
Hello,
Thank you so much for your interest in TopDeal theme.
For this theme, you can install WP Fastest Cache to optimize your site. Also, you can speed your site by using optimized images.
You can recheck the demo with GTmetrix and see in analysis that the code in this theme gains A score.
Thanks,
2 days up , nobody is supporting , after purchasing the theme
in my site multi vendor site is not supporting, i put message you people before 2 days ago, nobody has reply yet ??
Hello,
Thank you so much for your message.
I checked the Support System and see your tickets and our supporter has been following you there. However, we received no response from you.
You can see screenshots here: http://prntscr.com/k7tidk & http://prntscr.com/k7tin1 Please send us your site’s info and issue there. After that, it will be easier for our technical supporter to check and help you.
Thanks,
i have sent my site detils by mail . pls resolve it
Hello,
I checked the ticket but have not seen your response here.
Please reply us in the ticket #CW107826 at the Support System http://support.ytcvn.com/ and provide us detail info of your site then we can check and help you.
Thanks,
i could not send by support cuz it says Access denied
Thank you. Our technical support has follow your email about this issue. We will support you via this channel.
Thanks,
so please rectify the issues. multi vendor is not working in my site .Although i have installed the wc vendor and doken plugins, but its not at all happening
Hi Rodeals,
Our technical has been following to help you in the email. I also really hope that your question will be solved soon.
Thanks,
Past 2 days no one is replying
product quick view is showing this error(The requested content cannot be loaded. Please try again later.)
Hello,
So sorry for our late. Our team has just been back to work after the weekend then we will continue to check and help you today.
Thanks,
Product quick view not working , The error(The requested content cannot be loaded. Please try again later.)
Hello,
I see that our supporter has been checking this issue for you. However, it seems that the FTP account you provide us is not the right one.
Please follow the ticket then we can help you better.
Thanks,
hi in my theme , there is like count down part is not working
sw ajax search is not happening in my site
Hello,
Thank you so much for your comment.
Firstly, please update your site to latest version of this theme. After that, clear all cache and check your site again.
If the issue remains, please tell our supporter in the ticket then they can check and help you.
Thanks,
can you make for me this mobile version but for prestashop same design as woocommerce
Hello,
Thank you so much for your interest in our themes.
Do you want to create mobile layout for PrestaShop theme in your site? For this one, you can create a ticket at the Prestashop Support area here: https://www.magentech.com/support/ticketsPlease provide us more information and how you want. After checking, it will be easier for our team to help you.
Thanks,
Hi Support, I’ve already submited my ticket to you, really hope you can help me out. Thanks. http://prntscr.com/k4u4f0
Hi there,
I checked and see that our supporter has been following to here you in the ticket #MT941907. Please respond us there then we can check and help you.
Thanks,
Already replied to your request. thanks
Thank you,
Our team will check and reply you in 01 business day. We have lots of tickets to solve per day, then please wait for us.
Thanks,
Hi support, I’m still waiting for your respond, thanks
Thanks for your patience.
We’ve just been back to work after the weekends. I asked our supporter to check your issue. We will check then reply you in the ticket.
Thanks,
hello there,thank you for your awesome work.I have seen the gift above.my question is: Are we also allowed to request for the new theme ( stated as a gift?)
Thank you so much.
Hello,
Thanks for your comment.
For the current promotion, it is only applied for customers purchasing our WordPress theme from July 2 – July 7, 2018 only.
If you purchase our theme during this time, you can submit the form to receive ShopyMall theme.
Thanks,
Oh God have missed that wonderful theme… Anyway, am greatfull for your service and work done plus your cool themes…. Thanks guys and support given to us.
Thank you so much for your very kind words 
Have nice weekends 
hello, variable products layout in shop page looks meshed up, all the variation attributes are appearing in the item card, how to disable them ? Thanks
Hello,
Could you please send us your site here? Or else you can create a ticket at our Official Support in WordPress Platform then our technical supporter can check and help you.
Also, I notice that your support time for this theme expired then it should be renewed first to get support from us.
Thanks,
I am not asking for customization or issue with my site, Problem is with TopDeal Theme layout design. All variable products attributes are appearing in shop page, have a look at this screenshot, https://i.imgur.com/VuTgWUD.jpg
Hi there,
This is about configuration.
Please go to WooCommerce > Settings > SW WooSwatches then uncheck the option as in the screenshot: http://prntscr.com/k29lm0
After that, please clear all caches then check your site again.
Thanks,
thank you after uncheck, they are hidden in shop page.
Great! Thanks for your feedback
There is a trial version for me to evaluate before buying? Has a brazilian Portuguese translation? If not, is easy to translate?
Hello,
Thank you very much for your love in our theme. About your question :
1/ We are so sorry that we have not have trial version of Topdeal theme. You can enjoy our demo before buying via this link : http://demo.wpthemego.com/themes/sw_topdeal/
2/ To translate to Portuguese(Brazilian) in our theme, you can translate very easily via Loco plugin (http://prntscr.com/k07dz8 – http://prntscr.com/k07e7q).
If you have any other question, please feel free let us know. We will check and support you.
Best regards
Hi is there a way to make the vendors product list in list horizontal view? thanks
Hello,
Thank you so much for your comment.
About your question, could you please tell me more detail about how you want here? It will be easier for us to give you the best answer.
Thanks,
Hi pls take a look with this one https://pasteboard.co/HrN7DqS.png i want to do that under vendors profile thanks
hello?
Hello,
Thank you and so sorry for the late reply.
Currently, we have this store page with products appearing like in the shop page. By this way, it will be even in the shop and store.
If it appears like in your screenshot, I think that there are too much space here.
Thanks,
Thank you for the latest update,and how can i update my site?
Hello,
Thanks for your question.
You can follow this guide to update the theme: http://wpthemego.com/video/how-to-auto-update-themes-plugins.htmlThank you,
Thank you so much,updated successfully.
WPBakery Page Builder cant be updated,do i need to buy it for the update? Just a question.
Hello,
We provide you the copy of this plugin with premium feature without license key and you can use it without purchase it.
You can find the js_composer.zip file in folder sw_topdeal_theme_vx.x.x.zip\topdeal\lib\plugins.
Thanks,
It cannot update when i click on it,so iam download the updated theme so that i can install it alone.
version 5.5,but no problem,let me use Version 5.4
Hello,
If there is any difficulty, you can create a ticket at our Official Support and provide us more info of your site. After that, our technical supporter will check and help you.
Thanks,
I am interested in express theme install I would like to know if your technician speaks French
Hello,
Thanks for your comment.
Our team use English to communicate with customers. You can use Google Translate or write in French if you want.
Thank you,
Bro in demo the theme look like this https://ibb.co/bVpWZ but when i install this theme the theme look like this https://ibb.co/duwpLJ why
Hello,
To have the mobile layout like in demo, after installation, you need to configure the Mobile Layout.
You can refer to the documentation in part MOBILE LAYOUT of this theme for more detail: http://wpthemego.com/document/topdeal/#mobileThanks,
i want to use this theme as an coupon and deals website so is it possible to do that
Hello,
Thank you so much for your interest in our theme.
About your question, could you please tell me more detail about what you want? Currently in our theme, we have blocks for Deals and this theme supports WooCommerce including coupon feature.
Thank you,
