26687 comments found.
hi can you please hep with a potential bug? have woocommerce set up but when i update the quantity in the cart page it duplicated the whole section please see screenshot…https://screenshots.firefox.com/2NY3qGeWrCaZC3cn/79.170.44.128
its a fresh install so god knows whats happening
chris
Hello,
We didn’t have reports like this one. Please, check if you are using latest version of our theme Bridge, that is 16.7 and WooCommerce latest version. If the issue persist, just open a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate. Thanks,
Qode
I have never used support but on this occasion please can you have a look without me having to buy another license for this one off? everything is up to date! 
Please, send us here your site URL and we will try to check on that way.
Best regards, Qode
79.170.44.128/securetronics.co.uk/ thank you 
you are missing out the / at the end of the domain name! we are aiming to go live but this is last sticking point and quite important with it being woocommerce thank you
Hello,
Thanks. As we could see, you are using several third party plugins. Please, try to deactivate all and check this again. We think that some of your plugins is in conflict with our ajax script.
Qode
Hi I have tried that already disabling everything bar woocommerce and still does it. The only time it didnt do it is if i reverted the site 2 another standard theme so i am at a bit of a loss! is there a way of getting my login to you guys?
Hello,
You could reach us here support@qodeinteractive.com and we will gladly check if it is related to our theme.
Qode
You are still having server issues. When will the demos be back online? Been offline since yesterday. This isn’t good.
Hello there,
We are sorry for this temporary issue with our servers. We have already reported this to our hosting company. We are taking business seriously, and we got feedback that this will be resolved for the 24hours from creation of report for the issue. We need to ask you to be patient and you could try to check again soon, since servers should be available.
Thank you! Qode
Hi, is there a way to square crop the Qode instagram feed images? No option for this in Widget settings currently.
Hello,
Please, reach our support team at https://qode.ticksy.com/ and our agents will gladly help you with anything that could be done within our theme.
Best, Qode
Hey, you’re LIVE Previews are offline.. Do you fix this soon?
Hello,
We’re having some work done on our servers, so it was temporary down. The issue is resolved already. The demo should be up and available again. Please, try to recheck. Thanks
Qode
Hi QODE Team, could it be that the Bridge preview Page is offline? Also the Documnetation ( http://bridge.qodeinteractive.com/documentation/ ) is a dead Link since a few days. Just FYI
Kind Regards, Sven
Hello there Sven,
We’re having some work done on our servers, so it was temporary down. The issue is resolved already. The demo should be up and available again. Please, try to recheck. In the meanwhile, you could check documentation in files you’ve downloaded from Theme Forest https://www.screencast.com/t/iCx2ithOkm
Best regards, Qode
Hi, the Live Preview of Bridge Theme doesn’t work. Thanks for your support. Best Regards, Arianna
Hello,
We’re having some work done on our servers, so it was temporary down. The issue is resolved already. The demo should be up and available again. Please, try to recheck. Thanks
Qode
Hello,
Is your theme demo website down? I don’t see anything when I click ‘Live Preview’.
Hello,
It was temporary issue, but everything is resolved already. Please, try again to visit our demo site.
Qode
Is your demo page down? I can’t access http://bridgelanding.qodeinteractive.com
Hello,
It was temporary issue, but everything is resolved already. Please, try again to visit our demo site.
Qode
I still can’t access the demo site.
We are sorry for that inconvenience. Everything is resolved now, so you could check demo sites again. Thank you for your patience.
Qode
I am getting this error on mobile devices: Warning: getimagesize(): Filename cannot be empty in /wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php on line 355
I have already tried your solution you mentioned here: https://qode.ticksy.com/article/9536/, and that did not work. The error is still happening. Can you please provide some fix for this?
Hello,
Solution from this article should be enough in order to solve this. If the issue persist on your side, please, open a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and help you there.
Best, Qode
This site can’t be reached bridge.qodeinteractive.com’s server IP address could not be found. Go to http://qodeinteractive.com/ Search Google for bridge qodeinteractive documentation getting started installing theme wordpress installation ERR_NAME_NOT_RESOLVED your website is down and that is very bad for business
Hello,
Here you could explore our Official Manual http://bridge.qodeinteractive.com/ It was temporary issue with our server, but it is resolved already, so everything should be working well now.
Qode
Qode video lightbox won’t show videos after SSL https. please help!
Hi,
This has been resolved already. Please, update our theme to latest version. And if the issue persist, open a ticket at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate.
Qode
Hello! the server not found
Hello,
It was temporary issue with our server, that is resolved already. Please, recheck demo sites now.
Best, Qode
hey your demo site is offline
Hello,
It was temporary issue with our server, that is resolved already. Please, recheck demo sites now.
Best, Qode
Hello – i purchased extended support, but the support site still says that I need to purchase extended support – how do I get your support site to recognize that I did purchase more support through Envato?
Hello,
It could be that browser remembered last session. But As we could see you’ve successful posted your new ticket and it has been assigned to our agent who is working on it.
Best, Qode
Hi there,
I am about to buy this theme, The demo I want to use is Travel.
Few questions before I buy it .
I want to use it for an affiliate website so What I need is to add all the information needed ( links an buttons itc…) inside de destinations pages like http://bridge224.qodeinteractive.com/destinations/canada/ . I also need filters on the sidebar for the visitor to be able to find everitning in every destination.
Thanks
Hello,
Thank you for taking interest in our Bridge theme. You could add button with link on destination page, and also you could add stuff in the sidebar. As you could see we added categories for example https://www.screencast.com/t/DtJhFmIJyPgT If you need to know anything else, please, let us know. ThanksQode
Hi, I’ve added the cart into the Dropdown widget area and in the desktop everything works as it should do, but in the mobile version the cart icon is not visible. How could I change it? Thank you!
Hello,
This widget is disabled on smaller screens because of lack of space. So, just add this part of code in Qode Options > General > Custom Css in order to unhide it:
@media only screen and (max-width: 420px) {
.shopping_cart_outer {
display: block;
}
}Best, Qode
Many many thanks!
You’re welcome!
Hello- You have a beautiful variety of templates. My question is- where is there a “school” to learn your code, so I can mix and match different elements from different demo’s that you already created. I don’t see how it teaches you in the backend how to import the code, or what it is.
Thank You!
Hello,
Thank you for this honest review. Here is our Official Manual with video tutorials http://bridge.qodeinteractive.com/ You could mix all elements from different demos in one site. Regarding combining demos, it is good practice to install WordPress on your local machine (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page. Our support team will gladly help you at https://qode.ticksy.com if you need any further info.
Best, Qode
Is there a way to disable the box layout on mobile? It doesn’t look that good on mobile (full-width seems better).
Hello,
Yes, it could be full width on mobile. Try to add this part of code:
@media only screen and (max-width: 480px){
body.boxed .header_inner {
width: 100%;
}
}in Qode Options > general > Custom Code > Custom Css.
Best, Qode
Hi,
how to change the font size of smart lists?
Best regards; Romuald
Hello there Romuald,
On which smart lists are you referring to? Please, send us here some link or screenshot? Thanks
Qode
Hello. Recently i got a site based on your theme. All i see is that it has the menu “portofolio”. Is it possible for me to know what demo the previous owner installed?.Also photos or something else that would indicate what was the demo, are all gone or deleted.
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will check this closer. Thanks
Qode
I did it and i m still waiting for a response…
Hello,
Please, send us here your ticket ID and we will check status of it. Thanks
Qode
