23207 comments found.
Hi Support! This is my site: https://thumuadonghohieu.com/ https://thumuadonghohieu.com/wp-content/uploads/2018/07/support.png How do I make the menu hide / show the same wiki website Demo: https://en.wikipedia.org/wiki/Rolex Thank you
Hi,
Please go to Appearance >> Menu and scroll below you will find some check boxes just remove/uncheck from main menu check box and save changes and check your site after removing the browser cache.
Thanks.
Hi my purchase code it´s not working! says – This code was already used in somedomain.com but i haven´t installed there
Hi,
Please provide us your product purchase code through our support system so we will check and reset it for you.
Thanks.
What to do if the demo content is not imported？
Hi,
Please make sure that you have activated your Theme first and then please make sure to Install/Activate all the Theme required/recommended plugins as well and please make sure that your server requirements must meet the latest Theme minimum requirements then finally Install any Demo as per your requirements hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will Install it for you.
Thanks.
I use alternative method to perform demo import without any issues，But I haven’t been able to import it.
Hi,
Then I have to debug your site and for that you have to contact us through our support system with your site Admin Login details.
Thanks.
Demo backup files cannot be downloaded
Hi,
As I told you already that please contact us through our support system so we will check and solve it for you.
Thanks.
Is it possible to select a different layout for the product category page for each category? Something like one category has a grid layout and another has the list layout.
Hi,
Yes, you can easily set the different layout for all different categories by edit the Product category >> Change the View mode. Please see the screenshot for more help: http://prntscr.com/kc4ttf
Thanks
Thanks a lot. Tried that earlier, but it didn’t work. Thanks for pointing in that direction again.
Hi,
Can you please contact us through our support system with your site Admin Login details so we will check and solve it for you.
Thanks.
HI, on the event archive page the date of the events is missing. https://prnt.sc/kc34g4
Thanks
Hi,
Can you please send us your site login details of your site so we will check and solve the issue on your site. Please make sure that you are using the latest Porto theme and all plugins.
Thanks
Hey, it worked! I have one more please could you tell me how to get the speed up? I have already selected all the options in the theme but the page is still slow
Hi,
Please read and follow the instruction for speed up the Site written in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
Hi, any idea why these plugins are failing to update :
Default Plugins
This will install the default plugins which is used in Porto.
Please check the plugins to install.
It may take a few minutes as you should download premium plugins from our server directly.
WPBakery Visual Composer failed
Revolution Slider failed
Contact Form 7 Successnevermind, i de-activated and re-activated and it worked ok..
Hi,
Sound’s Great! 
I need the latest translation to Spanish, please give me a link to download.
Hi,
Please download the latest Spanish translation files of Porto WordPress from the below given link and upload it to wp-content/languages/themes.
https://www.dropbox.com/s/naf2wo6x6v1an7c/porto-es_ES.mo?dl=0 https://www.dropbox.com/s/ruoflz3746imy01/porto-es_ES.po?dl=0Thanks.
Hi, on a previous question on how to customize a pruct page, the answer was:
You can Customize the Product Page Layout from Appearance >> Theme Options >> Woocommerce >> Single Product Page easily all the Options regarding the Single Product Page you will find there.
This allows me to do some changes. But the page has a picture saying ‘Online support 24/7’ which we don’t have, so I would like to remove this picture and the divider line above it. How do I do this? It is the default product page. Also it shows Featured products in the lower right corner. They are shown from other categories and the products shown have nothing to with each other, so I would like to remove that section all together. How do I do that? I am still using the demo puctures, but they will be changed when all is working.
Thanks and Regards
Hi,
Please go to Appearance >> Widgets >> Woo Product Sidebar. Just edit it you will find a Block is being used in it for ‘Online support 24/7’ & 100% Money Back Guarantee it means that section is coming from Blocks so you have to go to Blocks and finds the particular Block and just it and change anything as per your requirements.
And also you will find the Featured Product in the Same Widget below the Adds or ‘Online support 24/7’ & 100% Money Back Guarantee’ Block.
Thanks.
can you please let me which social login plugin is good for your theme ?
Hi,
You do not need to use the third party plugin for social links, Porto has its default functionality of Social links.
Please go to Appearance >> Theme Options >> Header >> Social Links >> Edit the social link what you want.
http://prntscr.com/dpzm81Also you can use the social links in footer as well from Appearance >> Widgets and use the Porto Follow us Widget into Footer Bottom or any of the widget and configure it as per your requirements.
And also you can enable/disable the social links on single product page from Appearance >> Theme Options >> Woocommerce >> Single product you will find an option to turn ON/OFF the social share on the single product page.
Thanks.
My question is about social login (on login page) not for social link/share..so please reply the same as questioned
Hi,
Sorry to say that but we have not tested any third party plugin with our latest theme for social sharing feature, you can find all the plugins list compatible with the theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and you can use any third party plugin for achieving your needs but at your own risk.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.<code /></code>
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will solve it for you.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
the version of the wordpress 4.9.x version of the latest version of the wordpress 4.9.x we verified a bug with the plugin WPBakery Page Builder Settings where the site does not work in the mobile.
to make the kindness to guide us to that, because now that everything was ready, this bug makes it difficult for most to buy by the mobile.
Thank you, we appreciate it
Hi,
We have tested our latest Theme with the latest version of WP Bakery and WordPress and our site works perfectly fine on Desktop and Mobile as well you can test our latest version Live Demos on Mobile or Desktop as well: http://www.portotheme.com/wordpress/porto_landing/
And I think it must be the third party plugins confliction issue at your end so please check your site after deactivating your site all the third party plugins and removing the cache hope you will not find an issue and after that activate all the third party plugins one by one and check which one is creating an issue for your site.
If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi I was able to locate the plugins that are blocking the site on mobile. but I need to update thema of you as it is in version 4.4.1 and I saw that they are already in 4.5
I can not upgrade directly through the envato market plugin because it only gives the option to install so how do I proceed with this?
I keep waiting because I believe that is what is causing some errors.
Hi,
Please update your Theme via CPanel by following the steps given below hope you will not find an issue but before that please take the complete backup of your site/theme and also make sure that your server requirements must meet the latest Theme and Plugins minimum requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/ Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is upto you.Thanks.
oi fiz conforme acima mas ainda deu alguns bugs, eu deleto a pasta antiga da versão 4.4.1 no cpanel ou não? -problemas no menu e na pagina finalizar compra segue endereço do site em feitoemgramado.com.br/store
desde ja agradeço
Hi,
1. For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=02. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
3. For Mega Menu Issue: Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .wide .popup>.inner>ul.sub-menu { flex-wrap: wrap; }
And yes if you do not have any Customization code in the version 4.4.1 then you can delete it and if you have any other issue remaining then please contact us through our support system with your site Admin Login details so we will check and solve it for you.
Thanks.
hi,
Thank you for the information, I have already completed all but we have a problem even though it would be in the payment page (checkout) it does not let finallizar the purchase …
http://feitoemgramado.com.br/store/checkout/ and the system shows as if the woocomerce was not active but it is.thanks
Hi,
It must be the third party plugin confliction issue so please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue and then activate all the third party plugins one by one and check which one is creating an issue for you otherwise contact us through our support system we will check and solve it for you.
Thanks.
hi
the checkout page still continues with error even disabled the woocomerce and others.
At least it seems strange to me. could you verify?
What do I need to request support?
http://feitoemgramado.com.br/store/checkout/Hi,
Now we have to debug your site for solving your issue so please contact us through our support system by clicking the below-given button so we will check and solve your issue.
Thanks.
Hi. Is it possible to replace bundle font awesome to fontawesome pro?
Hi,
You have to do it with the help of Customization because there is no option in the Theme for replacing the Font Awesome Icons Bundle to Pro.
And I have already forwarded the request to our development department that please update the Font Awesome library in our latest coming new update of the Theme but remember if they will update, they only update the Font Awesome Library to newer version not the Pro version.
Thanks.
Could you provide the propoer documentation for it?
Hi,
There is no Documentation for the Customization, If you want you can contact our Customization team as well via: nicework125@gmail.com for the additional paid services.
Thanks.
Good day! Having gone through your Porto theme collection, I can say I really and truly love it. However I have two other pressing questions namely:
1. Does (Porto | Responsive WordPress + eCommerce Theme) have a Multi-Vendor Marketplace theme in its theme collection? Do you have any Porto Wordpress Multi-Vendor Marketplace e-commerce theme?
2. Do you have Porto Multipurpose HTML template/theme by p-themes?
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Porto does not have Multi-vendor feature, you can use this plugin for that type of feature: https://wordpress.org/plugins/wc-vendors/ WC-Vendor Plugin is compatible with our Theme.
2. Sorry to say that but P-Themes do not have Porto Multipurpose HTML template but we have Venedor – Premium Bootstrap E-commerce HTML5 Template you can check it here: https://themeforest.net/item/venedor-premium-bootstrap-ecommerce-html5-template/7426521?s_rank=10
Thanks.
Thanks for your prompt reply but can you use a multi-vendor marketplace plugin on a theme that was Not designed to be a multi-vendor marketplace theme? because all the e-commerce theme collection in Porto WordPress themes are Not multi-vendor marketplace themes; They are Not designed to be a multi-vendor marketplace theme.
Hi,
As I told you that our latest Theme Porto WordPress is fully compatible with the WC Vendor plugin and you can use it easily as per your requirements. And if you have any question regarding Porto Magento, Shopify, Venedor then please ask your question on particular Theme Comment section.
Thanks.
I’m unable to activate the Porto Functionality -plugin. When trying to do it through the Porto Setup Wizard I get an ajax error. When trying to do it within the Plug-ins panel I get the following error: Warning: require_once(/home/umpoffi/domains/umpof.fi/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /home/umpoffi/domains/umpof.fi/public_html/wp-content/plugins/porto-functionality/porto-functionality.php on line 117 … Please advise.
Hi,
Please deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) and then try to Install Porto Functionality Plugin hope you will not find an issue and why you have to delete those three plugins the answer you will find in the below given note.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello dear developer, I have a problem opening the theme settings page when I click on the “theme options” links in the Wordpress top menu bar and the sidebar. Only the access by the tab of the same name located in the page “welcome to Porto” works. This problem is only present with the Chrome browser (v.67.0.3396.99). On Firefox, this works with an older ESR version (v 52.9.0). I noticed that URLs are different: - With sidebar and topbar links are same: https://www.mysite.com/wp-admin/themes.php?page=porto_settings -> problem - With the Porto Welcome page tab link: https://www.mysite.com/wp-admin/admin.php?page=porto_settings -> no problem Do you see the same behaviour at home? What can be the reason: htaccess? browser? code? Thank you for your attention. Regards
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hey, I had posted the problem here before. I also did what I was told, but I still have the problem. And indeed the button Add to cart is not in a line that is the text? https://www.mdua.shop/
Hi,
This is because of your product title, some of your products have a small title and some has huge titles that is why it is showing up and down, so please read and follow the steps given in the below given documentation hope your issue will solve if not then contact us through our support system with your site WP Admin Login details so we will check and solve it for you:
1. https://businessbloomer.com/woocommerce-shorten-product-titles/
2. https://wedevs.com/support/topic/how-to-make-the-product-title-fixed-for-2-line-height/
Thanks.
Support Team,
We reinstalled your theme on the same domain spildealsdirect.com.au and entered the license but for some reason the code is not accepted. We have two licenses for this theme and we know this one has not yet been used up and has 5 months left support on it.
Can you help us please.
Hi,
Can you please share the screenshot of the issue you are getting while activating the Theme with us so it will help us to provide the exact solution for your issue.
Thanks.
Hello,
Can we add a pop up in navigation. I want a call to action in the main navigation and I want it to pop up a window. I want to embed a form in the pop up window. Please let me know if its possible.
Thank you, Neha
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no option in the Theme to add a call to action in the main navigation, but you can use WP Bakery any element in the Navigation Popup Menus by using Block. You have to create a block and insert/use any WP Bakery Element in the block and set it as per your requirements and then use the same block in the Main Navigation SubMenu Popup.
Thanks.
I didn’t understand, How do I add block to nav item? Right now I know how to create a block and how to add a menu item in navigation, the rest is still confusing.
Hi,
After creating Block please go to Appearance >> Menu and edit any sub menu item you will find a text box to put a block slug name in it like showing in this screenshot: https://prnt.sc/kd6vjk just paste the block slug name in it and save changes and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I would like to know what are the minimum requirements of the server for the optimal functioning of this template, because although I do not have much information on my website, it takes an average of 12 seconds, which is absolutely lousy.
Hi,
The minimum requirements of the Porto WordPress Theme you will find here in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/ and also you will find Site Speed Up Section in the Theme Documentation just read and follow the instructions your site will be speed up.
Thanks.
The requirements with which my server counts are: Current PHP version: 7.2, max_execution_time 600, memory_limit 512M, post_max_size 128M, upload_max_filesize 1G, and as for the server in general, it has: Deluxe Hosting 1 CPU 512 MB of RAM 250,000 files 100 input processes, but despite all this, the home of my site runs extremely slow.
Hi,
Please read the Speed Up section in the given Documentation: http://www.portotheme.com/wordpress/porto/documentation/ you will find all about speed up in it and just follow the instructions.
Thanks.
Hi,
Then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and try to make it fast for you.
Thanks.
