Hi,

Please post to our support forum so we can assist you with this.

You can Register to support forum then create a New Support Thread here

Thanks

How can I contact you to try to solve it?

Hi,

Thank you for contacting us.

We have corrected the email address and activated the username for our support forum.

Details are included with the email we have sent you. Could you check.

Thanks

Thank you!

Hi,

Thank you for taking interest in purchasing Refrakt theme.

We don’t have one similar to youtube fullscreen with vimeo. But you can use Revolution slider as a fullscreen post which supports vimeo. Vimeo can be displayed with revolution slider but might have differences in how it fills.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme.

1. Sorry we currently don’t have RTL support for the theme yet.

2. We have lightbox blocks in the theme which you can use to display video lightboxes. It supports both vimeo and youtube via lightbox.

Thanks

hello…

1. I know how to customize with css RTL i can do but some if i would need your support on something like footer PUSH/PULL and some minors you would help?

Hi,

Setting to RTL might offset some functions such as the carousels.

If you use Revolution slider to display the fullscreen slideshow if there’s any problem then there should not be any issues with RTL.

Other than that we can help with minor alterations which don’t amount to development time via theme support.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme. We currently don’t have one you can view all the menu variations from demo.

Thanks

Hi,

Thank you for taking interest in purchasing the theme.

You can setup the theme in the subdomain and then transfer it to another one. There won’t be any lock down or lock systems. All of the themes codes are according to WordPress standard.

Let us know if you have any further questions.

Thanks

Hi,

The easiest method will be to use the Envato market plugin to upgrade the theme. Could you check this link https://envato.com/market-plugin/

If this doesn’t work then please register at our support forum and create a support thread for us to help.

You can Register to support forum then create a New Support Thread here

Thanks

An error occurred while the file refrakt/css/fonts/svgs/fontawesome/fa-telegram.svg was being copied.

Please register and post to our support forum for us to check what’s happening.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme.

You mean to remove the color from vertical menu so there is no background color. Yes, this can be done.

And you don’t have to add images to the background if you prefer. You can keep it as a solid color and 100% black.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme. Sadly we don’t have one planned yet.

Thanks

Hi,

Do you mean the background image dots?

Could you post to our support forum so our support can help you with this.

You can Register to support forum then create a New Support Thread here

Thanks

Also 1 more question, is there anyway to make the fullscreen youtube video autoplay on tablets and phone resolutions?

Hi,

Could you post to support forum regarding the footer section.

Tablets and mobiles don’t allow autoplay of videos so it can’t be over-ridden as it’s prevented through browser level.

You can Register to support forum then create a New Support Thread here

Thanks

hello and thanks for quick response.

ok last questions;

1. In gallery lightbox; Does it have an option to disable footer thumbnails and just showing image with left and right only?

2. In protected password, in order to obtain the password for protected images; Does it have any Registration Login System to obtain the pass?.. if no Can we integrate such thing? i want any person wants the passwords need to register first and the passwords will redirect to their email auto..

Awaiting Thanks.

and also, Does it has option to create gallery Album Wall Grid like this?: http://refrakt.imaginem.co/fullscreen/photowall-portfolio/

Awaiting THanks

Hi,

1. The lightbox screen currently displays the thumbnails in the theme.

2. Password protection is currently enabled through WordPress native page password setting. It doesn’t use login registration to have this.

3. Right now in the theme, gallery albums support landscape and portrait modes.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme.

We have Google font picker in theme options for select elements. We can assist you in applying it to more via our support forum.

You can Register to support forum then create a New Support Thread here

Thanks

Hi,

We have lazy loading in the galleries including proofing gallery.

We don’t have the limit setter for proofing.

Thanks

Hi,

Chrome browser last update has changed autoplay policies. It no longer autoplays any media with audio without user interaction first.

Let us know through our support for us to help in anyway.

You can Register to support forum then create a New Support Thread here

Thanks

Hi,

Thank you for taking interest in purchasing the theme. We currently have the footer seen in demo with the theme.

Thanks

Hi,

Thank you for taking interest in Refrakt theme.

Currently the demo homepage is set with a fullscreen slideshow. Fullscreen posts don’t scroll.

But you can create a slideshow using revolution slider and use it in a scrollable page.

Thanks

Hi, Thank you for taking interest in purchasing Refrakt theme. The title and description text are displayed along with the lightbox image if it’s entered. Currently all those features will work as seen in demo.

Thanks

Hi,

Thank you for taking interest in purchasing Refrakt theme. We currently don’t have that in Refrakt theme.

Thanks

Es una lastima, porque me gusta mucho este tema. Pero solo le veo el fallo de no tener el icono de compartir fijo. Si compro el teme seria posible poder añadirlo ?? O si esta previsto en nuevas actualizaciones ? Gracias.

Hi, Sorry, we don’t have this feature in the theme currently. We don’t have plans for it currently in development queue. All features seen in demo will work out of box.

Thanks

Hi Martin,

Thank you for taking interest in purchasing Refrakt theme.

You’ll get access to future theme updates after purchase without any limit, even after the 6 months support period.

Thanks