2102 comments found.
because now the portfolio section when selecting a category, does not show the total number of photographs there, in one case there are only 4 images, but only shows 1 or 2 and sometimes the image is repeated
http://prntscr.com/kjwo4l http://prntscr.com/kjwohcIt seems that the problem has been fixed.
Do not hesitate to re-contact our support if you have more questions.
Kind regards
Fatal error: Call to undefined function vc_set_default_editor_post_types() in /nfs/c12/h02/mnt/220494/domains/ale.empresavisual.com/html/wp-content/themes/thefox/functions/vc-functions.php on line 32 al instalar mi thema
Hello Diegofcc3d, thanks for purchasing Thefox!
Please remove the Visual composer plugin, you are using an old version not compatible with the theme.
If you need more help please contact our support team.
Kind regards
Hello,
I’ve been trying to do a Portfolio in full width with wpbakery like here http://thefoxwp.com/project/full-width-project/ but I don’t understand how it works. I always get the category on the left and Prev Next on the top. How can I create a portfolio full width with wpbakery like here http://thefoxwp.com/project/full-width-project/ ?
Many thanks Best
Sorry ignore my message!
Glad you have been able to solve your issue 
Kind regards
Hi, how fix this: Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours.
Hello Carlangaxp, thanks for purchasing Thefox!
You can’t activate the custom plugins using the theme purchase code.
If you need help with theme activation or plugins please contact our support team.
Kind regards
Hello, I am interested in knowing how to assign a special color to the main menu bar, I need it to be red and the blue letters can indicate where to make the change.
best regards
forget it, I found how to do it, greetings
Hello Carlangaxp,
Glad to hear that you have been able to figure it out.
If you have any questions or problems please contact our support team.
Kind regards
Hello, I have the following problem, in the section to create blog entries, on the main page (wp-admin / post-new.php), if I want to add a new category, using the button (wp-admin / post-new .php # category-add), even if you press it does not reflect the category I want to create, I must reload the entire page to see the category added. Now if I try to do it through the menu (edit-tags.php? taxonomy = category), the same problem occurs to me, to what is due and how to solve it.
regards
Hello Carlangaxp,
The link doesn’t seems to work, I am sorry but can you please contact our Support team, they should be able to help you.
Kind regards
ticket was sent
TICKET #1679263
Hello, I have disabled all the plugins, and I have left the default theme of wordpress (Twenty Fifteen) and there is no problem when creating categories both in the post page, as in the category menu (Blog). I was activating one by one the plugins with the mentioned theme (Twenty Fifteen), and also there were no problems, but when you activate the Fox theme, you can add categories both in the post page and in the category menu (Blog).
but when you activate the Fox theme, you can not add categories on both the publication page and the category menu (Blog). (Sorry Google Translator)
Our support team is now online, we will get back to you really soon.
Kind regards
espero que así sea, saludos cordiales / I hope that if it is, Best regards
I hope they replicate the error so that they understand what happens, since only until now I only know they entered the administration panel but nothing else, they did not even try to create a category, to see the problem I have.
regards
Dear, there is the availability to comment if there is any progress with the reported problem, I do not even see that they have answered my support ticket (# 1679263), finally to think that someone is reviewing the problem that is bothering me, which is quite rare , or do I have to wait 24 hours between each response to the comments and support tickets?
best regards
It seems that the problem has been fixed.
Do not hesitate to re-contact our support if you have more questions.
Kind regards
Thanks!
You’re welcome!
Do not hesitate to re-contact our support team if needed!
Kind regards
Hi,
Unfortunately, Google Maps doesn’t work well right now. This message appear: This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
In my opinion I have to update the API key, but I don’t know where to put the API key at TheFOX theme.
Can you help me? Thanks in advance.
Hello Xmarleenn, please make sure you are using the latest version of the theme.
Then edit the module of your page to put your Google map api.
Do not hesitate to re-contact us if you have more questions.
Kind regards
Hi, I had a question, that I already bought a license. If I buy another one, is it at the same price or the price can change?
Hello Ri2016, thanks for purchasing Thefox!
This is the same price.
Do not hesitate to re-contact us if you have more questions.
Kind regards
Hello good afternoon,
I installed the new version of the theme, where it asks for the activation code, when I put it I click the button to activate the code and saved. But when he refresh the website he deactivates the code and asks again to activate the theme.
What do I do?
Hello Gennialedesign,
Could you please create a ticket on our support forum under the “License registration issue” category.
Thanks in advance.
Kind regards
Do you have an article on how to update LayerSlider and WPBaker Page Builder? These don’t appear to be updated via theme updates. Appreciate the help.
Hello Urban_ryno,
You can check the following article to learn about plugin update and plugin licenses.
Kind regards
Please work on page speed. Theme is great. Speed needs to be better.
Hello Domainmillwork,
If you have speed problem could you please contact our support forum and give us information about your installation.
Kind regards
Hello your theme is not working kindly let me know how to resolve what is the issue.
Hello Analysteye, thanks for contacting Thefox!
What is the problem you are currently having?
Make sure to be using the latest version of the theme and plugins, try to deactivate the additional plugins you are using and clear the server and browser cache.
Also make sure your server config is using the one recommended in this article
If you still have problem after this please contact our support.
Kind regards
kindly view our website. http://atcolab.com/ why suddenly its stop working and it happened before 2 3 time. please check and let me know.
Hello Analysteye,
Try to re-install the theme, make sure that WooCommerce is correctly installed.
Also try to disable your custom plugins.
If you need more help please contact our support team
Kind regards
We ‘ve been used TheFox (child theme) for 1 year. After updating onto Version: 3.4.8, the website display: the blue color background with notice: “Please activate TheFox from the Theme Panel”. I am not sure what happened. Please help! Thanks (my url: khangarootours.com)
Hi bnhuynh,
Thanks for contacting. You could go to WordPress Admin > Thefox Theme. Then using your purchase code (ThemeForest / Dashboard / Download – Download your license then get the purchase code in PDF file). Active the theme on the WP admin. Then the blue screen will gone.
Let us know if you need anything else.
Have a good day!
Regards,
Thank you so much for your quick answering! The website is now get back online. About the 2 plugins: LayerSlider WP & WPBakery Page Builder, it seems I have to deactivate => update => then reactivate them. Is it right? Please advise me how to update them. Thanks again.
Hello Bnhuynh,
What you can do is go to Appearance > Install plugins and update them 1 by 1.
If that doesn’t work, you can deactivate the plugins, remove them and then go to Appearance > Install plugins to install the new version.
Kind Regards
The latest version shown here is 3.4.7, but the WP update page reports the theme needs updating to 3.4.8. What are the differences and can you post the change log on the product page? Thanks.
Hello David,
In 3.4.8 we only included small fixes, our team is working on the new update we will update the changelog when we make the new update.
Sorry for the inconvenience.
Kind Regards
Hello there,
I know the support is expired but we have an issue with Gravity Forms. When using the Radio buttons and enabe ‘Enable other choice’ the ‘other’ field appears 3 times. I disabled all plug-ins but this will not help, when switching theme to default WP theme it is fixed.
I was able to recreate this on a second website. Could you please have a look, if not for me, than for others?
Thanks!
Hello Hansanders,
Try to create a ticket under pre-sales questions and give us the url of the page where we can see the problem.
Kind Regards
Hello there!
What about private ticket #1644586? Still waiting for an answer from 19th of July!
ps. Sorry to write here, but already send 3 messages without a reply from you.
Hello Vagabonds,
Thanks for letting me know about your ticket. I am asking the support team check it now.
Sorry for this inconvenience,
Have a good day!
Regards
Hello there! What about private ticket #1644586? Again waiting for an answer from 30th of July. Send 3 messages again with no answer.
Hello Vagabonds,
We had some problems with our themes and currently our devs are busy and not able to give custom code.
We will get back to you when they have time but like our support said the easiest way would be to update the theme but since you are not able to do it please wait.
Sorry for the inconvenience but our support doesn’t include customization or modification.
Kind regards
Hello! Thanks for your reply. Waiting for the answer to the ticket when possible!
Hello there! Any news on the private ticket #1644586?
hello. I’ve been using the Fox for years and now it’s saying to verify theme and the code that’s registered is already used. It’s the correct code. Can you help?
Hello Urban_ryno, thanks for purchasing Thefox!
Are you using the license on more than 1 domain?
If not can you please create a ticket under “license registration issue.
Sorry for the inconvenience.
Kind Regards
thanks for the help
You’re welcome, if you need any help please feel free to contacting via Support Forum
Best Regards,
Tam Tran
Hi, I can’t register the purchase code. I get this error: “The purchase code already has been registered. Could you deregister purchase code on the another domain and try again.”
The problem is that I registered this code on the same domain before, but I had to reinstall WordPress so I have no way to deregister the code. What can I do?
Hello Python1564,
We removed the code from our database, you should be able to register the theme now.
If you switch domain / site or ip of your server you need to de-register the code first.
Do not hesitate to re-contact us if you have more questions or problems.
Kind Regards
Thanks!
You’re welcome!
If you have problem with the license you can contact us on our support forum, we have a category made for those issues.
Kind Regards
One last thing…
We dont want people register when they buy but always appear the sig in first step on the order process (with the module “New customer”)
Is there any way to solve this and show only the billing info???
Hello again,
Can you please contact our support team they should be able to help you.
Thanks in advance!
Kind Regards
Also the blog grid elements from the visual composer only show 1 item…. why???? (https://www.tauro-rifa.com/)
Hello Inmediaweb,
I am sorry but if you need support please re-new your support and contact our support team.
Give them all the information you can and if possible give them access to your dashboard and they should be able to help you.
Kind Regards
My purchase code isn’t working. It says that the code is registered on another domain, but I haven’t registered it on another domain.
Please advise.
Great theme, thanks!
Hi TheFoxCompany, Thanks for contacting us. That’s so strange, could you please contact our support team directly via Support Forum. (Pre-sale question – Private ticket in case your support has been expired). Then give us your information as detail as possible, The dev team will check manually in the database then help you solve the issues soon.
Regards,
Tam
Here is the support forum link: https://tranmautritam.ticksy.com
HI,
i use the header menu preset “nav_type_18”.
Any way to center the menu??? (maybe with css)
Thanks
Hello Immediaweb, thanks for using Thefox!
If you contact our support team they should be able to give you the custom css you need.
Kind Regards
Well, the support was expired but we only want to center the menu, is this so difficult??? no option on the admin theme config to do that???
Hello Inmediaweb,
Please check this ticket.
I think this will resolve your problem.
Do not hesitate to re-contact us if you have other questions.
Kind Regards
Sorry but the link is broken
Hello!!!!!
Try to add this custom css ( thefox > styling options ) :
.header_bottom_nav nav {
text-align: center;
float: none;
}
.nav_type_18 ul {
display: inline-block;
text-align: center;
float: none;
}
Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Great thanks,....
Also,
There is any way to disable the multi steps checkout page on the theme???
Hello again,
Not without modifying the woocommerce template files.
Kind Regards
