Ok solved it was php version. 5.5 not compatible. I advise you to update the documentation, since it said 5.5 ok. Thank you

Sound’s Great!

That you have solved your issue by yourself

And reading the Theme Documentation before starting work on/with the Theme is the best practice to avoid issues/errors while working with/on the Theme.

Thanks.

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.

Thanks.

Hi,

Please copy and paste the below given code to Appearance >> Theme Options >> Header >> Contact Info and save changes and check your site after removing the browser cache.

<i class="fa fa-envelope" style="font-size: 20px;" /><span>CALL US NOW<br /><b>+123 5678 890</b></span>

Thanks.

Sorry, the code you gave me didn’t work, and my whole navigation was in disorder. What should I do?

Hi,

The code that I provided to you works perfectly fine at my end, I first tested it and then provided you, now please contact us through our support system with your site WP Admin Login details so we will set it for you.

Thanks.

Hi,

1. For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.

https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0

2. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve. #mini-cart .minicart-icon:before { content: "\f217"; font-family: "FontAwesome" !important; }

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

Thanks.

Hi,

Look likes you have not properly Installed/upload the Theme and some of the Theme files crashed while uploading/installing the Theme.

So please Install the theme via Cpanel as showing in this Complete Video Installation Guide: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be but before that please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/ hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will check and solve it for you.

Thanks.

Hi,

We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.

If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.

You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.

But remember that you are able to Install and Activate the Plugins after activating the Theme License code.

Thanks.

Thank you. It work.

Sound’s Great

Hi,

We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.

If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.

You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.

But remember that you are able to Install and Activate the Plugins after activating the Theme License code.

Thanks.

Hi

Thank you very much for getting back.

As explained, I am running it in WAMP64 in localhost because revamping the site. Despite the steps you have explained, the plugins install states ’ install failed’. The theme demo content does not load at all because it states ‘all required plugins to be installed and activated prior getting to demo content’.

Is there a alternative method to download the plugins? I personally think that plugins should be in a bundle or there should be another method provided to download them. Hope you will consider it in next update.

If you can suggest any other solution, then that would be quite helpful.

Thank You.

Hi,

Please contact us through our support system so we will check and solve it for you.

Thanks.

Hi,

Please update your Theme manually via Cpanel by using the steps given below, we have not recommended to update the Theme via plugin because it will override your site setting and customization as well that you did in your Theme so that is why we always recommended to update the Theme via CPanel.

First of all please take the complete backup of your Site/Theme current version and after that please make sure that your server requirements must meet with the latest Porto WordPress theme minimum requirements if not then please make sure to set first server requirements as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Hope you will not find an issue.

Thanks.

Hi,

We have tried to do it from the real domain as well as a subdomain of staging from the same domain. From both the same error message appears with both download methods. We open a ticket in case you can help us solve the problem. Thank you very much

Hi,

Support system.

503 Service Unavailable No server is available to handle this request.

Hi,

Support System is up again please try once again now. It was some technical issue that we have solved.

Thanks.

Hi,

We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.

#mini-cart .minicart-icon:before { content: "\f217"; font-family: "FontAwesome" !important; }

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin and CPanel or FTP Login details so we will check and solve it for you.

Thanks.

Hi,

For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.

https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0

Thanks.

Thanks , after updating it with the new file , its working now

Sound’s Great!

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

This is a BIG change, anything that changes Woocommerce related options is a big deal (is it an ecommerce theme or not?). Please be careful with your “removals”, for speed, file size doesn’t matter to nearly every users, what matters to them is your resource footprint so please keep the options but remove unnecessary resources from loading if they are not configured. Please don’t force users to unnecessarily use CSS, that will only hurt your theme’s usability.

I tried the code, and it did nothing. what am I missing here?

BTW, I tried your code on two different sites running Theme v4.5, and it still shows “CART” text and doesn’t show icon.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

You have to configure the recent tweets widget again with your twitter account setting hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

I have been using Porto for several years, it never happened to before during theme upgrade. I am very surprised to see that it could load tweets from your Porto account without being configured with consumer key, consumer secret, access token, access token secret and screen name??

Anyhow, after creating a new “recent tweets” widget it started working again.

Hi,

Sound’s Great That it is working again as per your requirements.

Thanks.

Hi,

For Confirm Password field on Registration page please read and follow the instructions in the below given Docs:

1. https://www.themelocation.com/add-confirm-password-woocommerce/
2. https://wordpress.stackexchange.com/questions/302568/how-do-i-add-password-confirmation-to-woocommerce-register-page

For Password do not match error please read this thread: https://wordpress.stackexchange.com/questions/263349/confirm-password-on-checkout-page-not-working-in-woocommerce-3-0-1

Thanks.

Hi, Thanks for the response. It still doesn’t work on the registration page. The link you provided was able to add confirmation box on the registration form on the checkout page but on the registration form on the account page, it still shows the Password do not match error.

Hi,

Please contact us through our support system with your site WP Admin and CPanel Admin Login details so we will check and solve it for you.

Thanks.

Hi,

1. Most Welcome

2. Yes the Client Account which he used to purchase the Porto WordPress Theme.

Thanks.

Hello there… I recreated the existing homepage slider using Slider Revolution, and when I try to substitute the SR slider into the homepage it doesn’t work. All the text is smushed together and there’s no background image. Looking closer into the page, it does seem that it’s not as simple as just replacing the slider, since the page has custom CSS code that is specific to Master Slider and which I DON’T KNOW how to modify to be SR-specific. The original slider is overlaid with a contact form, and I want to recreate this. What would you need from me to investigate the page?

Hi,

Please update your theme first to the latest version 4.5.0 and then contact us through our support system with your client product purchase account and with your site WP Admin Login details so we will check and solve the issue for you but do not contact us via this account we need the Porto WordPress purchased account which is your client account.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And yes our all Demos and the latest Theme fully Compatible/Supports RTL version

You just have to select/use the RTL language and then the Theme will automatically be converted to RTL version

Thanks.

Thank you So much for quick Response

Most Welcome

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Sorry to say that but we have not tested ULTIMATE Member Plugin or any third party plugin with our latest Theme, You can try any third party plugin at your own risk and you can find the compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

2. Yes our latest Theme uses Woocommerce Plugin also included in the Theme package and Woocommerce has it’s default Login and Logout functionality and it works perfectly with our latest Theme.

3. You can change the Color,Font, CSS style easily as per your requirements by using the Theme Options and you can use any third party plugin for your required needs but as I already told you that you have to use the third party plugin at your own risk as we have not provided support for third-party plugin confliction issue or Customization.

And You can test Our Live Demos here: http://www.portotheme.com/wordpress/porto_landing/

Thanks.

I just download the theme for shopify days ago

HI,

This is the platform to provide support only for the Porto WordPress , Please contact to Shopify support on their respective Comment Section.

Thanks for your understanding.