Hi,

Yes the file size is 10MB because we have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast , And also we have removed some Custom CSS and some Option from the latest Theme as well and also Included some marvelous features as well you can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

Great! I also thing porto have a big file size also. Should I delete old theme and install this version? or I just replace when extract zip file theme.

Usually I just replace, never delete old theme. beacuse it veri big diferent size.

Hi,

First of all please take the complete backup of your site/theme current version and after that please make sure that your server requirements must meet the latest Theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

And after updating the theme to the latest version successfully you can delete the old version of the Theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please provide me the screenshot of the Floating Menu that which Floating Menu you are talking about and also provide me the Live URL of the Site where that Floating Menu is.

Thanks.

Hi,

All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of a number of clients, license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.

Thanks.

Hi,

Sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience, once your ticket will resolved you will get the reply of your ticket.

Thanks for your understanding.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hello. It’s my boss who purchased it. Where can I give you the purchase code my boss sent me by email please ?

regards

Hi,

Please provide us the product purchase code via: newsmartwave@gmail.com so we will verify it and provide you the exact solution.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes you can use the theme easily with the shared hosting as well but the shared hosting must have the minimum requirements needed for the Porto WordPress Theme as given in the Theme Documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Thanks.

Hi,

Thank you for sharing this, for choosing Porto and being a part of this family! The best is still to come

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots for our better understanding.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

However, you are asking the support for the customization theme, we don’t have any option like that, and we are unable to help. We really want to help you but we had no much time. You can contact us via nicework125@gmail.com if you want to order the additional paid service.

Thanks.

Hi,

I have tested it at my end and it works perfectly fine and you can also check it on our live Demos as well so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

For Blog Archive Page Layout, please go to Appearance >> Theme Options >> Post >> Blog & Post Archive and select the layout from there as per your requirements as showing in this screenshot: http://prntscr.com/kdq6xr then please go to Appearance >> Widgets you will find Blog Sidebar Widget so just set it as per your requirements as showing in this screenshot: http://prntscr.com/kdq7wq and check your site after removing the browser cache.

And same as for the FAQ’s Page, Please go to WP-Dashboard >> Pages and finds and edit the FAQs page and scroll below you will find page options in page options you will find the layout option and the sidebar which you want to set on the FAQs page as showing in this screenshot: http://prntscr.com/kdq8xo and then go to Appearance >> Theme Options >> FAQs and select the sidebar layout for the FAQs page as showing in this screenshot: http://prntscr.com/kdq9gf and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

All ThemeForest products allows One license for each domain on which you will install the theme (sub-domains or multi site installation does not matter though).

So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.

Thanks.

HI,

This image is on 2 ages one is on the homepage and another is on the shop page:

• For homepage: Please edit the homepage you will find the Porto Carousel WP Bakery Element used at the back-end of the homepage just edit it and change the image as per your requirements.

• For shop page: Please go to WP-Dashboard >> Pages and finds and edit the shop page then scroll below on the shop page backend you will find the page options and in page options you will find an option named content top and you can see that the block slug name is written in it, It means that the section is coming from the Blocks so now just go to Blocks and finds the particular block and edit it and change anything as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

It must be the third party plugin confliction issue at your end, so please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue and then activate your site all the third party plugins one by one and check which one is creating an issue for your site otherwise contact us through our support system with your site Admin Login details so we will check and solve it for you.

Thanks.

Hi,

This is the Porto Modal Box WP Bakery Element, Please edit your page and scroll below to the page back-end at very last you will find Porto Modal Box Element used there: http://prntscr.com/kdn5cx just remove/change it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Ok solved it was php version. 5.5 not compatible. I advise you to update the documentation, since it said 5.5 ok. Thank you

Sound’s Great!

That you have solved your issue by yourself

And reading the Theme Documentation before starting work on/with the Theme is the best practice to avoid issues/errors while working with/on the Theme.

Thanks.

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.

Thanks.

Hi,

Please copy and paste the below given code to Appearance >> Theme Options >> Header >> Contact Info and save changes and check your site after removing the browser cache.

<i class="fa fa-envelope" style="font-size: 20px;" /><span>CALL US NOW<br /><b>+123 5678 890</b></span>

Thanks.

Sorry, the code you gave me didn’t work, and my whole navigation was in disorder. What should I do?

Hi,

The code that I provided to you works perfectly fine at my end, I first tested it and then provided you, now please contact us through our support system with your site WP Admin Login details so we will set it for you.

Thanks.

Hi,

1. For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.

https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0

2. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve. #mini-cart .minicart-icon:before { content: "\f217"; font-family: "FontAwesome" !important; }

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

Thanks.