16513 comments found.
Hello,
Some pages of my website doesn’t run anymore the animations.
Seems like old pages work, but new created doesn’t run any animation or anything in Javascript. As far as I understood!
Thanks
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hello!
I need a little help, just to go to right direction. Please don’t send me to support, it’s expired and I just need a bit of help.
I’d like to make a page with square images, 4 in a row, each should open in new window with link to random site.
So, I choose Image and then I insert Image link, to open in new window. So far so good, but when I click on it, it does not open that link.
It opens link in new window, something like this: www.mydomain.com/www.desiredlink.com all together, which of course doesn’t work.
Any idea?
eh..forget it. I did not use http:// and so the link did not work. 
Hi,
Thank you for letting us know 
Regards.
been using jupiter for awhile and love it but issue with the portfolio part and see others with the same issue but no clear resolution -
on my site - http://www.craftcarolina.com/portfolio/ on the portfolio page the images dont load on mobile, tablet and only sometimes on a pc. on the actual portfolio page for the product the images are there but the thumbnails for each category dont.Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you fix it:
https://artbees.net/themes/dashboard/new-ticket/ Regards.so happy with these theme. its has so many option to explore. and the support team is very helpfull.
Thank you so much for the kind words 
Hi.
I imported posts by using the WP All Import pllugin. All posts were imported successfully but I found the sidebar does not appear in the newly imported posts. I set Single Layout under Blog Single Post to Right Sidebar. (I changed it to other option but no effect.)
Is there a way to assign the right sidebar to all single posts?
I found the option to set sidebar in each post. But there are about 800 posts. Is it possible to set the right sidebar for all single posts (for example, via MySQL query)?
I resolved this issue, thnx.
Hi,
Thank you for letting us know.
Regards.
For several updates now, WP Page Builder does not update. It notices that an update is available, but then says that we’re running the latest version. Please advise.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/what css do I input to change cart icon?
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hi:
Are there any plans to enable embedded facebook videos/events with jupiter?
Thanks.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Nice template, i liked
But i want add new icons or pictures in top toolbar for example flags or something else.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/URGENT: After latest update, all the pages content disappeared and there’s some kind of video background on all pages. Please help
No need for help, I figured it out. Support sucks as always. TY
Hi,
This issue can be easily resolved by updating to the latest WPBakery Page Builder (Artbees Modified) version. We are sorry for any inconvenience.
Regards.
Hi, I see your theme allow to build our own header, I wonder if I can create multiple headers and use one of them according to my content. For example, I want to build a landing page and use a different header and menu than home page. Is that possible? Many Thanks!
Hi,
Yes, it is possible. To learn how to do it, check out these articles:
https://themes.artbees.net/docs/header-builder-header-management/ https://themes.artbees.net/docs/header-builder-page-specific-header/ Regards.Hi, is the new update only compatible with PHP 7 and above please?
Hi,
Yes it is. We were compatible with PHP 7 since Jupiter 5.9.7.
Regards.
Appears that your ‘Load More’ button to view all the 160+ demos is not working. Tried it on multiple browsers. So can only view the 12 most recent demos.
For those struggling with this issue as well, I did find a list of the themes on their support website: https://themes.artbees.net/wordpress-theme-templates/
Hi,
Thank you for reporting this. Our developers will check it out and proceed acordingly.
Regards.
Unfortunately ist the error – slow shop site – still existing.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Recently I have seen that in my website LayerSlider banner included on Homepage is redirecting to a ad pop in new window. I dont know why it is coming can any one help me in this. It will be a great help to solve this problem.
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hi, in News, is it possible to inherit WPbakery page builder layout from Parent news page?
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hi Team,
any updates to WPBakery latest version 5.5.2?
Thanks
Hi,
Yes, we have just updated Jupiter few days ago and it includes WPBakery Latest version V5.5.2.
Regards.
I need full demo pages access, we purchased this theme and need the styled content. Get this demo content to us right away, there is no access to full demo styled pages, about, and all the examples you promised!
Hi,
Please kindly open a ticket at the support desk and provide more info so our support staff can help you with it:
https://artbees.net/themes/dashboard/new-ticket/Hi there, love your stuff. Was wondering if you have any WordPress themes that have Sketch design files included?? Thanks!
Hi,
Yes, all our templates include the PDF file. To learn how to download it, check out this article: https://themes.artbees.net/docs/how-to-download-template-psd-files/ Regards.
I have problems activating my theme, there is no longer support for me so I can not open a ticket. How can I possibly contact jupiter team? Thank you
Hi,
Please head over to this website https://demos.artbees.net/jupiter/ and reach us from the bottom right chat icon.
Regards.