386 comments found.
Hi. I would like to change the slick slider title from h2 to h1 but I haven’t found any options to do that.
Can you, please, let me know how I can do that?
Thank you
I have posted the same thing in your support site but haven’t heard from you yet
Hello, zmeulfioros We are in vacation till 27, our support team will answer your ticket in Monday. Right now it is not possible to change the from h2 to h1 .
hi we need your supporte to sibstitute the twitter social icon on footer to youtube social icon its possible? many thanks!
Please report your issue in https://support.smartdatasoft.com/support our team will investigate that once our office open. Our office is closed till 27 of this month, due to our biggest festival. Thank you
There is no footer area. How can I customize footer? Because very poor options for footer have this theme. Help please.
You can customize your footer menu from http://prntscr.com/kkgwkd and bellow information from theme admin http://prntscr.com/kkgwrn
WPBakery Page Builder come without product license, that is normal?
All plugin include with our themes with extended license terms like other themes. And our customer has permission to use theses plugins with our themes. Those plugins have some premium features, to use those features user need a regular license.
A user can use any plugin with the regular license for only one site.
If anyone needs those features, they need to purchase the regular license from those plugin authors.For your kind information; we consistently update all existing plugins those are included with our theme whenever we come with our theme update.
So for updated version, you don’t need to purchase any plugin separately. But if you want premium features like auto-update, premium content download those can be possible if you buy the single regular license.
I purchased theme, I want change logo and there is error:”There was a problem with your action. Please try again or reload the page”.Help lease
Will you please check your sever php version is above 5.6+, If you still face the issue , then open ticket in our support system. https://support.smartdatasoft.com our technical team will help you. Thank you
Hi Purchased the theme, and I saw that there is a new update, how can install the update without overwriting the content documents does not have anything about update but fresh install.
You can follow this video to update your theme and plugins. https://www.youtube.com/watch?v=vtXTKHXW6IE&list=PLhdrbjositBNRJLEeT3GsfsmTqcobB847&index=5 You can subscribe our channel to got more video trips.
I want to buy this theme. I want to know if the reflective star will work on another logo. Thanks.
I want to change theme of my website and replace it with your theme, what will happen if import demo? I do not want to lose existing url and change site map because the web site have very good google ranking. Thank you for your reply.
Hello, If your page name and our demo import page name is same in that case our demo page will not import. It will better you can import our demo data in a test site and then install the theme in your live site . After that you can migrate only by one page from development site to live site. In this way your page url will remain same.
What does it mean that you have WPML in this image? Is your theme fully compatible? It is not stated anywhere else nor listed in “Compatible With” taxonomy. Do you give support concerning your theme and WPML?
Thank you for your inquiry. Let me explain in details. WPML is a plugin which is manage by WPML company, those plugin helps user to build multi-language site. But no developer can include there plugin in there theme as bundle. So developer or theme developer made there theme compatible with WPML which means , there theme admin or all static string can be translatable with WMPL if they want to build two or multi language site. If any user need to use multilingual site they need to purchase the wpml plugin from there site. and then can use any site. Hope you understand what i like to describe.
Thank you.
Thank you for your fast reply. I am aware of this process as I have a WPML licence.
I just wanted to know: Is your theme fully compatible? Do you give support concerning YOUR THEME and WPML – so if there is anything in YOUR THEME not working trying to translate stuff using WPML, do you fix it?
Yes, we provide support if there is any issue related to WPML translation in our theme. Thank you
Where can I find the latest and detailed changelog before buying the theme? This changelog is unfortunately not maintained.
Which version of WPBakery Page Builder is currently supported by the theme? Older Plugin versions don’t support PHP 7.2.x and I need to upgrade. “Compatible With” tag still says visual composer 5.1.x. Even 5.2.x does not support PHP 7.2.x. Please also see release notes
You can purchase the theme and open ticket we will send you the file via email. We are updating our theme one by one with all plugins.
Thank you
Thank you very much. I repeat my question:
Where can I find the latest and detailed changelog before buying the theme? This changelog is unfortunately not maintained.
We are sorry to inform you that. From the initial version there is not much change in the theme other than woocommerce compatibility and plugin update. Due to that we forgot to update the change log. We are organizing our development process. Hope from next update , we are able to provide details change log with theme. Thank you
Hello, I just upload version 1.4 please update your version.
hi we need some help in 4 problems
1.when changing the typography in the theme options, the fonts do not suffer alteration in the pages and articles etc …
2.how to change the slide font size and color text
3.how to change slide height
4. how fix logo in sticky header
many thanks Manuel
Please open ticket in our support system, our technical staff will help you.
Hi i bought the theme and everything is O.k. But the Contact Map is not working i did put latitude and Longitude of my city Sydney Australia . Please assist. thanks
Will you please check your map api key is correctly set.
didn’t work just replace it with google map. thanks
can you tell me please how to remove the view cart image from the header. thanks again for your help
You can disable woocommerce then it will disable.
Has there been any updates to the theme since version 1.2.0?
If not, willl you be updating the theme anytime in the near future? There are two plugins with files that were integrated with the theme that require an update.
WPBAKERY PAGE BUILDER https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/ And WOO-COMMERCE Your theme (Cleaning Services) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.cleaning-services/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0, cleaning-services/woocommerce/cart/cart-empty.php, cleaning-services/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.4.0, cleaning-services/woocommerce/cart/mini-cart.php version 3.1.0 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/cart/proceed-to-checkout-button.php, cleaning-services/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.4.0, cleaning-services/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.4.0, cleaning-services/woocommerce/content-widget-product.php version 2.5.0 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/global/breadcrumb.php, cleaning-services/woocommerce/global/wrapper-start.php version 1.6.4 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/loop/add-to-cart.php version 3.0.0 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/loop/loop-end.php, cleaning-services/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/loop/result-count.php version 3.0.0 is out of date. The core version is 3.3.0, cleaning-services/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0, cleaning-services/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2, cleaning-services/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2, cleaning-services/woocommerce/single-product/rating.php, cleaning-services/woocommerce/single-product/related.php, cleaning-services/woocommerce/single-product/review.php, cleaning-services/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0, cleaning-services/woocommerce/single-product.php
If, however, you are using a theme with older templates or an older version of WooCommerce, you may need to update templates yourself or contact the theme author for an update.
Most theme authors fix their themes in a timely manner, so you only need to update your theme to get the updated templates.
Thanks for any insight…
Shane Kelly
Sure, we will release update soon.
Any idea when? Soon is rather vague.
I am not able to launch the website due to out of date plugins that will not function and prevent me from editing default content…
Today is our weekend. We are planing to release tomorrow. Sorry for the inconvenience. We have update our all themes one by one. That is some time take for release.
I bought this topic. Why do not I have a site header? as in the template. What’s this? Cheating? Look at my site http://pclean24.ru/
Will you please check your header option is disable some how? http://prntscr.com/k6byug or you have enabled all plugins like redux.
Thank you!
почему у меня нет товара демо??? в магазине http://pclean24.ru/shop-2/
why I do not have the product demo ??? in the store http://pclean24.ru/shop-2/
Please open ticket in our support system from any problem. I just saw that you have create woocommerce shop page before import. that is why this problem occur. Here is your shop page url http://pclean24.ru/shop/
Hello. I bought your site template by cleaning. Why did not I have a normal site header? and Futer site. The menu at the top – floats away and disappears, and so it should not be
http://pclean24.ruThe site menu does not work
If you have any inquery or problem, please open ticket in our support system. Our support team will help you.
Hi,
Is there a preview of the RTL version?
You can view our rtl site demo using this url https://smartdata.tonytemplates.com/cleaning-service/?d=rtl
Hi, I have presales question. Is this theme GDPR ready
I specifically refer to the booking system and the user’s privilege to use the personal information
Our booking system just email user information in the site owner.
Hi, lovely theme. I open up a ticket for a couple of problems that i’m having.
Our support team will answer you on time.
Hi, I am having a trouble installing the theme it says “The package could not be installed. The theme is missing the style.css stylesheet.” and the “item support does not include ” support for Installation services what am I suppose to do? Thanks
Please download only work installation file. I think you have download full theme with documentation, if you unzip the file you will find theme zip file also.
Hi guys, there is a problem with the datepicker on your order page -> http://smartdata.tonytemplates.com/cleaning-service/order-page/ – same on my clients end-product based on your theme. How to fix it -> http://take.ms/IwEVL
Hello, We will investigate the issue in our live site.
i am not getting any video for your theme in youtube. plz send me link
What kind of video you are looking. Our documentation have details what is need for the theme usage.
Hi support, I’ve recently purchased the theme but, unable to import data. It shows progress bar and then after 28% it stops processing. Can you please advise?
Will you please check your server configuration is ok to import correctly https://smartdatasoft.zendesk.com/hc/en-us/articles/208145995-What-To-Do-If-Demo-Content-Import-Fails
