329 comments found.
Hi, where can i change the favicon?
Thanks
It is located in WordPress customizer area
Thank you
Hello! On the first page there are things called repeater items (templates) and it is impossible to edit them without elementor pro license that you need to additionally buy for 60 EUR. Is that true or there is another way to edit the field? There are many fields that are not editable like that.
what can I do besides buying additional elementor pro license for all content on the theme to be editable? Where can I add an additional custom tab template?
Hello, to edit what is build our theme elementor free is enough. If you need any other features which elementor pro show, you need to purchase from elementor.com Thank you
Hello, Does this support SEO and Google Analytics?
Sorry what you mean by seo support. You can check if it meet you needs. We are not seo expert. Thank you
Thank you for your reply, What i meant by support is, can i add Seo related add plugins like Yoast SEO, and is there are dedicated field to add google analytic codes
Sorry yoast manage google analytics ,I think we have no option in theme. For seo we suggest yoast
Hello guys. Since updating your theme is giving me a 404 for “Services” pages that had previously existed. I can make changes to the text and images only when I go back to WordPress Editor, however the page still shows 404 no matter which editor I use.
Hello, much old your theme was. After how much version you update theme.? I think you haven’t update theme lots of month. Please flash your permalink and check in admin settings. If you are unable to check update your support pack and open ticket in support system our teachnical team will check that.
Thank you, flashing my permalinks worked!! I appreciate it guys!
Do not forget to rate our theme 5 star to give quick support in our midnight
I rated before, but I have purchased many of your themes
Hello, how can i remove all widgets from shop page?! Becouse i deleted everything in Widgets page, but the products only 70% not 100% why?! Thank you!
Hello, the product page is with side bar. If you want the shop page without side bar you can overwrite from child theme . For help open ticket in our support system or search Google you will find how to do. Thank you
With which version of WooCommerce does it work because after updating wordpress and woocommerce I am having problems ?
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
HI there, I received this email from WordPress, please advice what i should do.. i could not find your support section- so i could log a ticket.. thank you
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Cleaning Services.
First, visit your website (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwecleanbins.co.za%2F&data=05%7C01%7C%7Cc5f9b08e323e4ea26c1c08dae1f5203e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638070740171221178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QC6teStJdy1%2BqKIK%2Fc00yNBzyNHgyuRocsXe3YUnhQU%3D&reserved=0) and check for any visible issues. Next, visit the page where the error was caught (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwecleanbins.co.za%2Fwp-admin%2Fpost.php%3Fpost%3D2668%26action%3Dedit&data=05%7C01%7C%7Cc5f9b08e323e4ea26c1c08dae1f5203e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638070740171221178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ei%2Bkx%2BvUM4uMs80kanQOtYhtLqEYFCvscehx4hVQ8rU%3D&reserved=0) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwecleanbins.co.za%2Fwp-login.php%3Faction%3Denter_recovery_mode%26rm_token%3DpNpKbVOhU8hIPbs2DHfwOF%26rm_key%3DBvxewRkynyeUks4P1trNXP&data=05%7C01%7C%7Cc5f9b08e323e4ea26c1c08dae1f5203e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638070740171221178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nfdEXaeGHoi0gOfouMiD5MHibWzXy1FwftEM0lEdsSY%3D&reserved=0To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.1.1 Active theme: Cleaning Services (version 3.6) Current plugin: (version ) PHP version 8.0.26
Error Details
An error of type E_ERROR was caused in line 59 of the file /usr/www/users/succekacca/wecleanbins.co.za/wp-content/themes/cleaning-services/inc/priceclass.php. Error message: Uncaught Error: Call to a member function get() on null in /usr/www/users/succekacca/wecleanbins.co.za/wp-content/themes/cleaning-services/inc/priceclass.php:59 Stack trace: #0 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/modules/woocommerce/class-wc-vars.php(88): CR_WC_Product_Device->get_price() #1 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/modules/woocommerce/class-wc-vars.php(37): RankMath\WooCommerce\WC_Vars->get_product_price() #2 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(308): RankMath\WooCommerce\WC_Vars->register() #3 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #5 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(88): do_action_ref_array(‘rank_math/vars/...’, Array) #6 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-manager.php(189): RankMath\Replace_Variables\Base->do_action(‘vars/register_e…’) #7 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(308): RankMath\Replace_Variables\Manager->setup(‘post.php’) #8 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #9 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /usr/www/users/succekacca/wecleanbins.co.za/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘post.php’) #11 /usr/www/users/succekacca/wecleanbins.co.za/wp-admin/edit-form-advanced.php(425): require_once(’/usr/www/users/...’) #12 /usr/www/users/succekacca/wecleanbins.co.za/wp-admin/post.php(206): require(’/usr/www/users/...’) #13 {main} thrown
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
I try to update but I have a problem. I have the message: Our theme license system has been changed, Please active again your theme license. The update is lifetime support
Hi,
We have released our latest theme with a new license system, Please update our latest theme. In the latest system, you can control the licenses and the activated sites with the Envato API. Follow the below documentation to do that, https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/
Thank you, SmartDataSoft Team
HI, I try to activate the theme license, but in my site there is the spinning indicator even if in your https://my.smartdatasoft.com/my-account/ is all ok
A timeout occurred Error code 524….. I am not able to connect ad update the license system. thanks
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
your support system is too slow. could you please reply to this ticket – T11960618-001-J6Q
check now
Hi,
Sorry we were offline now we are online and we have replied your ticket and fixed the issues. Please check your site.
Thank you, SmartDataSoft Team
check it now. thanks
Hi,
We are working on your site and notify you as soon as we finish working on your site.
Thank you, SmartDataSoft Team
ok
please reply
i brought the theme, i tried downloading it didn’t work.
I can’t import it on the wordpress
can you make the calculator integrated with woocomeerce so that it captures everything and proceeds to payment and checkout? ?
Can you show us any example Thank you
example like accept the payment on the booking form.
Hi,
We have the order form in our theme like this. https://tinyurl.com/2afloqjj
This book now button will add the forms calculated price to the cart.
Thank you, SmartDataSoft Team
oo i seee, so there isn’t any way to add debit information.
I am trying to activate this theme but it is not being able to activate it… How do I check if the license is not being using someone else and if it is how to do I delete the link to the license to the other site and just have it used on the site that I have.. Thank you!
Hi
Please follow our theme documentation for the licenses. https://smartdatasoft.com/docs/cleaning-services/
Also please keep in mind that you can only activate the license with email you bought the theme with.
Thank you, SmartDataSoft Team
Hello Asif.. actually I am not getting this option in the backend.. see attached – https://www.dropbox.com/s/mnju6zb03fbttbf/Screenshot%202022-10-17%20at%2010.20.48%20AM.png?dl=0 I am just getting an option to enter my license key
Please download latest version from themeforest and update your theme. You are using old version more than 4-6 month old
ok sure.. will do
What is the current version of this theme, as there is nothing listed in the “changelog” here: https://smartdatasoft.com/docs/cleaning-services/change-log/
Can I get a response on this question, please? Thanks.
We release compatibility of wp and elementor.for more details open ticket in our support system
Is it comes with demo data?
Yes, demo content
I’m not clear, I’m asking if I buy your theme then is it comes with demo content?
Yes,after import demo content you will got.but image is only for demo. You need to chnage with your own image like other theme
I understand, thanks
Could you please customize the booking page exactly like this site https://app.spicandspan.pt/en/book/#start? Then let me know the costing please for the customization, thanks.
Hello there, could you please customize the booking page exactly like this site https://app.spicandspan.pt/en/book/#start? Then let me know the costing please for the customization, thanks.
You can send email from our profile page and give details we will then give you a price costing thank you
I have sent, please check
After purchasing your theme, can I use it for 2 domains?
Sorry one demo can use at a time both demo use is not possible
Activate License button is not working.
And I can’t install cleaning services core plugin.
Pls help
Hi
This is very unlikely to happen. Would you please open ticket on our support system. We need to check your site for the issue.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Team
Dear, I created ticket. Pls view and resolve.
Hi! i wonder if you can do a booking with payment integrated with custom fields like the https://spruseclean.com/book/?category_id=1 website. Thanks
Thank you for your message. Right now we have no plan to add new booking system. If you want to developer custom we can do with custom payment
Thank you
Activate License button is not working.
I activate by clicking the button and logging into Envato however my theme is still not activating.
API LIMIT CROSS, Please Try again After 10 MIN.
The Envato API is malfunctioning. This is not from our theme or plugin so we can’t have any hands on solving this issue. So we would request you to wait for 10 minutes and try activating the license again until the license is activated.
Hello. What is the current version of this theme? Thanks!
Activate License button is not working.
I activate by clicking the button and logging into Envato however my theme is still not activating.
Please assist ASAP.
I also created a ticket on Smart Data Source
Hello, is there anyone that suppose this as too much time is passing?
Now when I try and activate I get this message: {success Contact With Support, Error Code 404”}
Sorry for the inconveniences. From morning our support will resume after vacation. Our team will solve all issue asap Sorry for the inconveniences
If I install the demo 1 could install the cost calculator on it as you guys have in the demo 2?
