349 comments found.
I am looking for the documentation on how to properly set up the SMTP server so the email forms will work on the website. I have completed the build but I am trying to get that to work now. I am not looking for help or support but the documentation on how to properly set this up. I have looked through the documentation that you provide and you do have the “Cleaning Service Options” documentation area but it includes everything but the “SMTP” documentation. 6 months spend building this site and it is completely unusable if I cannot use the contact forms on it and there is no documentation or anything to refer to on how to properly set this up. Please advise on how I should proceed. Thank you.
There is even an option for SMTP debug but how am I supposed to debug and use that if there is no documentation? I would LOVE to be able to debug this. But how?
Hi,
For the “Destination Email” please set the email where you want to send the emails that will be sent from contact form and the messages will be set according to your preference. And for the rest of the SMTP options, you have to collect them by contacting your email hosting and add them in the theme options and the SMTP will be set.
Thank you, SmartDataSoft Team
I have all the information. I put it in. It does not work. There is no documentation. If people cannot contact through the site it is useless. You brushed off my issue without trying to help. I will give this product 1 star as it seems completely unusable right now.
Hi,
This is very unlikely to be happened. As we always test in our sites and many of our other users also use this on their site without any issue. Please open a ticket on our support system now. I will check this issue instantly for you and if there is any issue I will let you know.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Unlikely but true. You check them, but you make updates and changes no? So something could have gone wrong no? Something did. The easiest part of a website build that I do everyday and even off wordpress and build these things with my own code doesn’t work. Yeah let me call hosting… ring ring.. hello hosting? Oh its me!! And not a single one of the 7 sites I built this year with templates had any other issues or the 4 custom ones I built. Your the only anomaly buddy. And I have an open ticket. It hasn’t been replied to. 8 months of work for nothing and then I’m treated like I’m stupid because your product is broken. Step your game up.
Thank you for your comment. We have more than 2500+ customer is running the site. If you need technical support you need to open ticket in our support. For support you need valid support . According to envato each user got 6 month support after purchase . After that he/she need to extended support to get support. Thank you
How is it support if it doesn’t work out of the box? You don’t supply documentation on how to set it up in the first place. You won’t tell me how or supply screenshots. You have left me with an a product that doesn’t work and you only tell me to pay more money so maybe it will be fixed. How about you just supply me the documentation for it and not try to scam me out of more money.
I don’t need support. I need the documentation and for your product to work. Since you wsnt to throw around numbers I have spent tens of thousands of dollars on themeforest and never came across a product so broken and a dev so unwilling to supply documentation for one of the simplest yet most important parts of a website. And then try and scam a few more bucks out of me? Lame. I’ll just escalate with themeforest.
No reply now huh? THERE IS NO DOCUMENTATION for this and you pay extra just to see how to do it when it should have been supplied in the first place? SCAM SCAM SCAM!!
Please try to behave professional. Smpt need no documentation. You can check PHP what variable need for smtp. You can use wp smtp plugin by wpbiggener. If you write in similar tone. We are soyto inform you we will not reply or give any kind of support to you Thank you
So now if I don’t reply how you like I will be out of luck? Try to be professional? Professional is not passing the buck and making up excuses. Professional is not making your customer pay extra for something that should work out of the box and COME WITH DOCUMENTATION. Professional is then actually helping your customer out instead of giving him the run around still. You want professionalism? I’ll give you all you can handle and more when I recieve even one tiny ounce of it from you. The only thing I will do to try and fix this issue is put together undeniable proof of what is broken and how broken it is and put a detailed review on the forums here after escalating it further with Envato for something that should work out of the box and had no documentation. I will be nice from here on out but I will not put up with passing me off anymore or giving me BS things to run around and try. I shouldn’t have to fix this or work on it, I shouldn’t have to download and install other plugins to fix something that should work out of the box. I’ll be nice, but you be nice too. No run around with actual solutions to problems without ignoring me.
Here I’ll help. I am only using the calculator and one contact page. The calculator does not use a contact form so there is no way for that to wven work but the contact page uses a contact form that form doesn’t exist. I bought a pre-made template so I wouldn’t have to do all of this or have any of these issues for this client. I’m wondering how people with no php experience or coding experience can expect to use this product. I am trying to get easy out of the box features to work with no luck. I have no idea how someone without a large amount of technical knowledge can fix this. Because the only solutions sound like dive into the code and fix the php yourself or try plugins to fix it.
I literally have a schedule release date for this website tomorrow and the only issue or trouble I have had is the SMTP settings and how broken it is. Months of work, time energy money all for nothing. Now I am going to lose clients, time and money because of a simple issue that has no proper documentation to even setup.
Just a quick update. I fixed the issue MYSELF WITHOUT this “teams” help or support. After trying to charge me an extra fee for something that should work out of the box and offers no documentation for the features it offers; I installed a plugin that worked and wrote the custom PHP for each page and now it works. Like I said, I completely capable of doing it myself. But I paid for this product for specific features and things pre-built to cut down on the amount of time and work I had to put into this project. But this product did NOT meet my expectations that were set by the products description. Not everyone that uses these things can handle things like this themselves so easily. So a BIG WARNING to anyone using this companies products!!!
Hi,
We didn’t want charge to you for SMTP settings help, Your theme purchase support time 6 months was expired, We just tell you to extend support time by following Envato policy https://themeforest.net/page/item_support_policy
Thank You
Getting Error Purchase Not Found When I am trying To Verify With Envato Account
Hi,
The Envato API occasionally encounters errors when completing license activation. If this happens, please take a break for an hour or two or even longer, and then try activating the license again. Alternatively, you can open a ticket, and we will import the demo data for you. This way, you can start working on your site while the license is being activated.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Hello @SmartData Soft, I have purchased this theme, however, I can see many issues.
1) How to change predifned footer information provided by demos specifically demo 2. because i have change it using theme settings – footer section but nothings happend and it is still displaying demo dummy data !. the same thing happend for header 
2) I want to use the demo 2 but i want some feature from demo 1 like footer. I have changed the footer style from theme footer settings and choose footer 1 but it didn’t worked!
3) I want to use SVG icon. but what is wrong is that when i upload SVG icon and want to use it as services icon. it didn’t work !
4) I didn’t find any options to disable search and shopping cart icon in theme settings.
5) I use wordpress version 6.3.2. the woocommerse has some issues as it states that “Your theme (Cleaning Services) contains outdated copies of some WooCommerce template files”. I should add that i am using the latest version of theme which is 3.8 at the time of this comment.
Moreover, i have read the theme documentation and related comments.
Please help me with the above mentioned issues.
Thanks in Advance
Hi,
Please open support ticket to get our help easily and properly
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
there is something wrong with your website. i have logged in with envato and create my ticket but now when i want to login with envato account it logins with someone else account and show me all the tickets related to him. when i want to register into your site. it says my email registered already so i tried to reset my login details. i follow the reset process but password reset email doesn’t sent to me.
Hi,
Now the issues are fixed in our ticket system. Please open ticket now and you will be able to open ticket and login into our support ticket.
Thank you, SmartDataSoft Team
I tried to instal the theme but was unsuccessful. I got this response: The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed…how can I sort this out?
Please unzip and install. You upload full package
Thank you. Seems to have worked. Nonetheless, I’m getting a ‘critical error’ feedback when installing and activating three of the required plugins – Elementor, Woocommerce, and yoast plugin. What could be the problem?
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Can users book for the cleaning service?
i keep getting error on my contact forms, “There was an error trying to send your message. Please try again later.”
Could you please open a ticket in our support system to check the issue???
i was submitted but no reply yet
When you purchase the Cleaning Service WordPress Theme + RTL does it come with all the content and images showcased on the Live Preview??
Yes. But image is for demo purpose
I’ve installed and the entire cleaning services options menu does not appear. I just want to update the header phone number and I can’t as the entire thing does not appear. I’ve updated to latest theme version Cleaning Services – Cleaning Services Options -Header Settings
have you come across this before? the cleaning services options menu not in wordpress menu list at all?
sorted.
does it work with new Wordpress 6.2.x?
Yes
Hello, how do i remove the cart and search icon from the nav bar? I also want to edit the top bar content but i can’t. Please respond.
From theme admin panel you can change that. Please check in cleaning options area
I have followed these steps before my first comment, it doesn’t work. I saved the changes but it does not update on the site.
Does this theme not use WPBakery anymore? I purchased it years ago, needed to update WPBakery but the theme under Appearance > Install Plugins only wants to install Elementor.
It is elementor for new layout. Old user can use wpbakary if their site is ready. But no way to import old wpbakary demos anymore
So will the theme author supply updated WPBakery plugin since old users use WPBakery? Also, the theme uses WPBakery plugin version 6.8 and the current is 6.13 (which fixed a vulnerability). I actually updated WPBakery myself to 6.13 and everything runs fine but my question will the theme author supply the updated WPBakery plugin when available and will the theme always be compatible with WPBakery even though it’s not stated anymore?
I have just release a new update inside vc-version you will find latest version of wpbakery. thank you
Hello, After importing one of the Demos, I realised that every single hyperlink/button is pointing to “https://smartdata.tonytemplates.com/...”
Is that right? Do I need to go over every single button on every page to change the links??
Hi,
You can change all the links on your site at once using the elementor tools. https://prnt.sc/KFXCzEEbewsw
Thank you, SmartDataSoft Team
The things is that when put custom link via Elementor or other WordPress importer do not change that. You need to replace that with your own url manually or use replace plugin in WordPress. This is the system of WordPress we have no controll on it. Thank you
I am trying to activate my license but it is not saving
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
how can I reach tab template pages? I cant see in admin panel.
Hi,
Check the template from the elementor editor https://prnt.sc/Q2TPfpElyjwf then edit it from the saved templates. https://prnt.sc/YTUpPspPSAYm
Thank you, SmartDataSoft Team
my product is not activating after purchase please what could be the issue
Our server is down we are working. I have flag your last comment as it expose sensitive information. Thank you
Hello i have a question to decide if i’m going to buy this theme. i want to add the step 4 in my website. —> https://maidfirst.com/booking-page/?service_id=7&pricing_param_quantity=1&frequency_id=4.
Hi – just migrated a webste across from an old server and installed on a new one, however get a critical error:
This plugin failed to load properly and is paused during recovery mode.
An error of type E_COMPILE_ERROR was caused in line 16 of the file /public_html/wp-content/plugins/cleaning_services-core/cleaning-services-core.php. Error message: require_once(): Failed opening required ’/public_html/wp-content/mu-plugins//elementor-addons/elementor-addons.php’ (include_path=’.:/usr/share/pear’)
There appears to be an issue with the ’//’ in the path and there is no elementor-addons in the mu-plugins folder. Please can you advise
Hello, please remove your file inside plugins/mu-plugins This make the problem.
This problem occure file inside mu-plugins which may be change any variable. If you need our technical support open ticket after extended your support pack
Thank you
I was promised FREE lifetime update for this theme. However, I’m currently unable to update Slider Revolution with my theme installation. My website has been affected because my slider revolution is not working. Please send me the pushed update for Slider Revolution, as it should be. Thank you.
The coupon is distorted when printing. How can this be resolved? Thanks!
Please open ticket in our support system and give screen shot ,we will try to help you Thank you
Just opened a ticket and included the unanswered ticket “I see the sidebars appear on the posts but on on the pages. How can you get a sidebar for the pages to appear?”
Hi,
Currently, we dont have any option in our theme for that. But using the elementor’s default widget you can add the sidebar for a page. https://prnt.sc/v_LJDkjVZRtU But for that widgets design will not work on some pages which you will need to fix by yourself.
Thank you, SmartDataSoft Team
I see the sidebars appear on the posts but on on the pages. How can you get a sidebar for the pages to appear?
