380 comments found.
Hi there, Do you include PSD file in This theme when i purchase it? or Could you pleased sent attach PSD to me when i purchase? Thanks for reply!
Hi.,
Thank you for the interest in our theme and contacting us.
Sorry, our theme package is not included with the PSD file.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I can not get this theme to install everything. I am not sure what is happening. Nothing is showing up in the Unsyon and the importer is not getting all the info. View at http://rip.markitdev.net
Hi.,
Thank you for contacting us.
We have checked your site, It seems that you have imported all the site content with unyson plugin with dummy images.
If you mean anything else, kindly send us your issue with clear screenshot or video to get a clear view then only we will help you better.
Regards., DesignThemes Support.
One more thing please. How can i change the url slug for the portfolio pages. I do not want www.site/dt_portfolios/title I want to replave dt_portfolios with something else. Also, all these pages are showing up as 404. When I create a portfoilo item and click on the link from the front page it takes me to a 404 page.
Hi.,
You can change the url under admin Panel > Appearance > Red art Options > Page Options > Portfolio
Ref : http://prntscr.com/kvnnwz
After that get into Admin Panel > settings > Permalinks > and save the changes twice then only it will reflect on the front end otherwise it causes the 404 error.
Ref : http://prntscr.com/kvno3i
We look forward to helping you!! Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Get into Dashboard > Appearance > Redart Options > Layout > Footer > Enable Footer Columns > Yes to enable the footer section and also you can choose the Footer Column Layout, Footer Background Images per your needs.
Go to Dashboard > Appearance > Red Art Options > Layout > Footer > Copyright Section > Show Copyright Text >Yes to show the copy wright section
If you need delete the following coding from Copyright Section content as shown in the screenshot and save the changes. Then have a look.
Go to Dashboard > Appearance > Menus > Shortcode Menu (Footer Menu) > Here you can customize the footer menu.
Go to Dashboard > Appearance > Menus > Manage Locations > Here you can assign the menu locations. We have assigned Shortcode Menu as Footer Menu.
Get into Dashboard > Appearance > Redart Options > Colors > Footer > here you can change the colors as per your need > Save All.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us these opportunities to serve you better. We know you’re quite busy, but if you don’t mind, Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
Please do not forget to rate our theme, Your rating plays a major role in our whole profile.
If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Thanks in advance.
Regards., DesignThemes Support.
Hello,
I just purchased this theme and i have some questions:
- For the loading screen how can i change the police + color ? (i already removed the icon thx to a previous post)
- I would like to do the same rollover effect of the portfolio image (without the text and color filter) – just the slight zoom on an basic image in my home page (the 3 lasts images), is there a class or something to do that ?
- I would like to have on my buttons (from your theme) a background white (i am using the light scheme option – so by default all buttons are black in background) (i am using a background black somewhere. How can i do ? (example http://ns.wearenotalone.fr/shortcodes/buttons/)
- Concerning the events, i would like to use the event lists option (http://ns.wearenotalone.fr/events/list/) and remove the search engine (just basic displayed of the events availables. Also i would like to customize a bit the detail display of the events , it is kind of buggy right now (http://ns.wearenotalone.fr/event/frieze-london-frieze-masters/). Can you inidicate me the php files or the templates ?
I hope you can help me
Best regards,
Jérémy
Hi.,
Thank you for contacting us and sorry for the late reply.
1) Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
.loader-wrapper { background: #000000; }
.loader-title span { color: #a81c51;}
Note: You can change the colour value as per your need.
2) Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
.portfolio .image-overlay .links { display: none !important;}
.portfolio .image-overlay a { display: none !important; }
3) Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
.dt-sc-button { color: #FFF !important; background: #000 !important; }
.dt-sc-button.with-icon span { background: #FFF !important; }
Note: You can change the colour value as per your need.
4) Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
#tribe-bar-form #tribe-bar-views + .tribe-bar-filters { display: none;}
.tribe-bar-submit { display: none; }
Issue because of thumb image., Please upload thumb image : http://prntscr.com/kpy5db
Regards., DesignThemes Support.
Does this theme have image optimization/Watermark features? Can I upload high resolution images?
Hi.,
Thank you for the interest in our theme and contacting us.
No, we do not have the image optimization/Watermark features, you can use any of the 3 party plugin to optimize the images and watermark the images.
Yes, you can use / upload high resolution images.
Note: The images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, we will send you the purchase links to purchase those images.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, i can not upload theme to wp. Can you help me do it ?
Hi.,
Thank you for contacting us.
Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation,child theme etc. So unzip package and find actual theme folder then install theme.
Go to Dashboard > Appearance > Themes – > Add New > Upload Theme > Browse the actual theme zip file and install the theme.
If your WordPress uploader does not work. Please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/
Please connect your server via FTP Go to WP-folder -> wp-content -> Themes – > Paste actual theme directory folder via FTP.
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
Install and activate all the required and recommended Plugins and deactivate all the external Plugins other than the theme recommended Plugins.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Kindly note we have used unyson plugin only for demo content import not for the other addons if you use them (Brizy , page builder, WordPress Shortcodes, Sliders, Events and so on) it will affect the core builder files and Visual Composer modules.
So kindly deactivate all other extension from unyson and deactivate the plugin after import the demo content.
If you found any difficulties to import demo content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Thanks, check my request to help me login and import demo content Best regards
Hi.,
We always get “The execution failed. Please check error.log” we have checked your error log and check the issue and import the data again but we always get the same issue. So we cant import the demo content.
Please create the sub folder or directory with fresh wordpress installation then we will install the theme and demo content asap.
Regards., DesignThemes Support.
Thanks, check my pass in your mail
Hi.,
We have replied to you mail with video. please check it.
Regards., DesignThemes Support.
The live support in skype is very bad. I wrote my problem on the 9th of august and still got no answer. My homepage needs to be finished soon or else my customers are getting angry.
Hi.,
Sorry for the delay ,
We have replied / fixed the all your issues, Please have a look.
We look forward to helping you!! Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi. How do i split the zip-files before uploading the theme – because wordpress doenst upload completly?
Hi.,
Thank you for contacting us.
Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme etc. So unzip package and find actual theme folder then install theme.
Refer : http://prntscr.com/kie4en If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check install the theme and import the dummy data for you.
Regards., DesignThemes Support.
Hi. Is there a way to remove date from blog section? On mobile devices it pushes the texts to the right.
Hi.,
Thank you for contacting us.
1) Just add this css code in Dashboard > Appearance > Red Art Options > Layout > Custom Css & Js > Enable Css > Yes > Paste the css code inside the text area > Save All.
.entry-meta .date { display: none !important; }
.blog-entry.entry-date-left .entry-date { display: none !important; }
2) Mobile Content issue : Please share your page link of your issue so that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello! I buyed the theme and put it on my webspace but now I got an automated email from my hosting service that says that the automatic antivirus system from my host detected a virus in a file called “database.json.txt” (it’s in “redart/demo-content/redart/” my hosts antivirus system blocked this file immediately and I can’t change that. Is that an important file or can I delete that? I know it’s in the demo folder but I want to ask anyway.
Oh and I think I found another error/glitch. If I hover on a portfolio picture it shows the animation and when the animation shows up I can’t scroll. I need to wait till the animation is finished and then I can scroll again.
Hi.,
1 ) It is our demo file, if you have imported our demo means then you can remove that folder.
2 ) Kindly send us some screenshot / video along with the page link where you have the issue, so that we will help you better.
Regards., DesignThemes Support.
I already fixed the second problem, thank you but now I got another problem… I can’t insert a icon in the menu. I tried everything from font awesome (Code, Glyph and Unicode) but nothing works.
Hi.,
Kindly refer the belwo screenshot ,
Refer : http://prntscr.com/kf6ns2 Ratings:
We look forward to helping you!! Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Thank you! The thing with the icons works now (almost). Sorry that I’m asking so much but can we maybe get in contact, like a live chat or remote support (teamviewer)? I’ve so much problems right now and I don’t know how to fix that.It would be way easier.
Hi.,
Yes , we are ready to help you kindly send us your skype ID.
Regards., DesignThemes Support.
Sure, no problem. My skype name is “manuel.hamano” (including the dot between the names)
Hi.,
Thank you for your skype ID , we will contact you ASAP!!
Regards., DesignThemes Support.
Hi.,
We have sent join invitation. Please have a look.
Regards., DesignThemes Support.
Hello i’d like test the admin panel ? it’s possible ? theme in french ? compatible “the event calendar” not pro ? thanks
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, its possible, Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.
http://redart.themessupport.com/request-demo/ Refer: For Ex: LMS WP theme https://prnt.sc/espsnk https://prnt.sc/esptwd https://prnt.sc/espv0b https://prnt.sc/espw29 Out theme supports multi-language and in default, our theme comes with English language, you need to translate the theme in to French language.If you are running a single language site other than English. Say for example if you are running French site only. Also in Dashboard > Settings, you need to change the site language to French.
Or, If you are running a multi language site, you need to install the wpml plugin.
WPML plugin id not included with our theme package you need to buy it separately, our theme supports WPML plugin.
Regards., DesignThemes Support.
is it possible to remove the wood background in the portfolio? Also, is there info on trouble shooting the portfolio, cant seem to get more than two columns
Hi.,
Thank you for contacting us.
Just add this css code in Dashboard > Appearance > RedArt Options > Layout > Custom Css & Js > Enable Css > Yes > Pasted the css code inside the text area > Save All.
`.dt-sc-portfolio-container { background-image: url(“images/portfolio-bg.jpg”) !important; }`
Note: You can change the image url as per your need.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, I have “Slider with alias photography1 not found” error just like some of the other users.
I checked(and downloaded twice) the Redart Theme file but there is no Rev-redart or any other revolution slider file in it.
Could you please share the file for slider or help me how to fix this problem ? I couldn’t get any respond to my mail !
Thank you, Barlas
Hi.,
We have sent the slider export files to your mail( barlas_omay@yahoo.com ) please have a look.
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I am not able to see popup of video after adding into my portfolio. Front end side, there is no view of youtube or personal video view in portfolio section.
kindly help me
Hi Mayur.,
Kindly send us the page link with some screenshot where you have the issue along with your WordPress admin login and FTP login credentials .So that, we will check and have a clear look from our end through the right bottom form located @http://themeforest.net/user/designthemes .
Regards., DesignThemes Support.
How do I replace the red pencil loading image with an image of my own?
Hi.,
Get into Admin panel > Appearance > RedArt Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
.loader-title::before { background: url(your own image url) no-repeat scroll 100% 100%; }
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
Hey…very nice Theme….Is it possible to connect the gallery style with woocommerce single product pages? By clicking on more details the single product page opens…....ty
Hi Schubfaktor.,
Sorry but we do not have that option in our theme. You need to customize the theme as per your needs.
Regards., DesignThemes Support.
Hi..
have little problem, I cant “load more” images in this theme. under gallery. check site .. just 18 images and if i click “load more” does images shows up quickly than disappear.. Its just a bug or what?
https://www.picturesbyfrank.com/galleri/Hi.,
It seems that you have not been using the updated theme version 1.5 , so kindly update the theme and check out the issue.
Refer : http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/
Regards., DesignThemes Support.
Now i have update to Version 1.5 the problem is still there with gallery “load more” ..
https://imgur.com/a/VTZ73Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
The problem is solved.
Hi.,
OK, Thank you.
You are always welcome to ask us your queries and we are ready answer it with pleasure.
In the meanwhile , You can help us out greatly by rating our theme for us, give us a nice 5 star rating!!
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
well done! good luck to you! 
Hi drev0.,
Thank you very much for your appreciation and wishes.
Regards., DesignThemes Support.
hi, I wanna know how to build this page: http://redart.dttheme.com/events/month/
Hi.,
Kindly watch the following video to get a clear view about build events month page.
http://recordit.co/hdGO8jAlFyNote : The The Events Calendar comes with month, list and day events if you need week, day, and particular event you need to buy the The Events Calendar pro version to get the more option for events page.
If you have any queries, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmWaiting to see your fantastic 5 stars rating. Your rating plays a major role in our whole profile. Please rate our theme you really like our theme and happy with our support.
Thanks in advance.
Regards., DesignThemes Support.
i can’t find where to get support..
Hi,
Thank you for contacting us.
Kindly send us your issues here with some screenshot or video to get a clear view then we will help you asap.
Or you can contact us via contact form via the right bottom form located @ http://themeforest.net/user/designthemes
Or you can contact us directly via support@wedesignthemes.com
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
