Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28306 comments found.

I buy 1 order. How many I can use create website?

Hi there,

A single license can only be used in one installation.

please update the woocommerce template files. thank you!!

Hi there,

The outdated template files will be fixed in the next update.

Hi, I want to use a custom 404 block for the 404 page. But after saving the settings, they’re not kept. If I leave the settings page for another admin page and came back to /wp-admin/admin.php?page=optionsframework&tab=of-option-404page the custom block isn’t used. I’m using the latest version of the theme (3.6.1).

Hi there,

Please shoot an email via support and we’ll look into it.

Hi, how can I exclude Pages (Found Pages) at search result page? Just want to keep Woocommerce and Post only.

Thank you

Hi there,

I’m afraid we do not have a setting for this. You will need to find a plugin for this.

Hi, is the theme compatible with this plugin_affiliatewp.com? (this plugin supports Woo commerce)

Hi there,

There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.

I am using the most Version 3.6.1. Now I need your help to add “Add to Cart” option products list and shop page.

Please guide me how can we added “Add to Cart” to products list and shop page?

Hi there,

You can find a setting for this in Theme Options > Shop > Product Catalog > Product Box > Add To Cart Button and select the third option.

I bought this theme. Great theme and lot of customization features. However, the support system is a disaster. There is no forum to get support, only emails, so you can’t see if what you are asking has been asked by somebody else before and save time. That would be great for the support team also to have this in place so they could have tremendous amount of time.

We can’t contact the support directly by email, we have to use the contact form on the theme page on theme forest… the main problem is that if you send more than one email with a different issue, all the emails get mixed up all together since the subject title is the same and it gets very confusing to read them.

The Facebook page is not official and not practical at all to show code and ask for help.

I use another theme called “Enfold” from Kriesi. The support is through a forum which make is so easy. Get an idea here : https://kriesi.at/support/ You can see what other have asked and find problems who has been solved before. The support is saving so much time and also the customers since we don’t have to wait days to get an answer.

Your theme is incredible but your support system really need to improve. Are you looking to change it in the near future? That would really help the support team (they must be overloaded) as well as its users.

Hi there,

I will pass this on to the development team.

Thank you. Everybody would win big time from implementing this.

So you gave us a 1-star review because we don’t have this?

my website is ecommerce. in desktop 7 product image set in one column and then see in mobile desktop view very bad view and in this product image (add to cart & wishlist) button not work hover system. please tell me how to solve this problem

Hi there,

Please send a link of your site via support and we’ll look into it.

Hi there, the “Reviews” Tab is not displayed on my Flatsome installation. I use version 3.6.1 but get a message that some of my Child Theme files are old. I have unchecked the “Global option” in the theme setting but it is not working either. Please let me know where the issue could be resolved? Many thanks in advance

Hi there,

Please ensure that you have reviews enabled in WooCommerce > Settings > Products > Reviews

does this support cookiebot gdpr plugin?

Hi there,

There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.

Hello Sarah, sorry for the trouble.

We reported the issue to the development team and are awaiting a word in regards to that. Please bear with us and apologies for any inconveniences.

Thanks

One question before purchasing. Can I add a text field on the product page for customers to put in remarks before checkout? Or I need a plugin? If so, which plugin would you recommend? Thanks.

Hi there,

You can use the notes about your delivery section in the checkout page. This feature is available in the default template and hence you do not need any customization. You can view it here http://flatsome3.uxthemes.com/checkout/

hello, pre-purchase questions

1. Is the theme available in Spanish? 2.- Is it compatible with woocommerce 3.3 and 3.4? 3.- Is there an update in the coming days?

Thank you

Hi Alicia, thank you for your interest in Flatsome.

1. Yes :) We do have a Spanish translation fresh out of the box.

2. Yes :)

3. Yes :) However, I can’t promise an ETA on this.

Hello, how to remove small lines under titles in blog & posts?

Hi there,

This CSS should do the trick. Place it in Theme Options > Style > Custom CSS .post .entry-divider{ display: none; }

Hello, the menu on mobile is acting really funny. I disabled everything to see if it was a plugin it isn’t. It’s hard to explain. It’s like it’s not positioned right. When you try to hit a button it hits the button above it. Doesn’t happen all the time but does so enough.

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Is there a way to integrate the delete me plugin? My site needs to be GDPR compliant and allow users to delete their own account from their dashboard.

https://wordpress.org/plugins/delete-me/

Hello, I want to set up a dropshipping website and wanted to know if your theme is fully compatible with the following plugins: 1. AliDropship – https://alidropship.com/ 2. Aliexpress Dropship for Woocommerce – https://codecanyon.net/item/aliexpress-dropship-for-woocommerce/19821022 3. WooCommerce Amazon Affiliates – Wordpress Plugin – https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503 Also, I wanted to know if your theme has feature that allows me to add a video on each product, similar to how its done here: http://us.asos.com/asos/asos-design-longline-muscle-fit-t-shirt-with-crew-neck-and-stretch-5-pack-save/prd/9407386?clr=mrdawasalbm&SearchQuery=&cid=5232&gridcolumn=1&gridrow=1&gridsize=4&pge=1&pgesize=72&totalstyles=4041 Notice that the product has multiple images, but the last image is actually a video they added. Is that possible with your theme?

Hi there,

1. In regards to the plugins, there has not been any compatibility tests with the plugins, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.

2. Yes :) You can be able to add a product video. You can see it in action here http://flatsome3.uxthemes.com/shop/men/wicked-ss-o-neck-selected-homme/

Do you plan do fix price and Add to cart buttons alignments issues? This is a problem with most themes.

https://screenshots.firefox.com/2EFEx1wnQGN8lWUj/preview.themeforest.net

Hi! I would like to know if I can update to WordPress 4.9.8? without inconvenience

Regards, Toni

I’m no longer receiving new order email notification. Everything looks good and updated. The only weird thing is the following message. Not sure if this is the issue. If so, how can I fix:

Your theme (Flatsome) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

How can I fix this?

flatsome/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4,

Please help… I still don’t receive New Order Email Notifications, ty

Hi there, sorry for the trouble.

In regards to the outdated template files, these will be fixed in the next update.

In regards to the issues with the email, please shoot an email via support and we’ll look into it.

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