249 comments found.
Hi, I renewed my support, and am trying to enter a ticket on the support page. However, the “verify purchase” button keeps directing to a broken link, and I cannot submit a support ticket. Is there an email address I can email for support instead?
Hello,
It could be that last session is remembered in your browser. So, try to clear the cache on your browser or visit our support forum from the new browser. That should be able in order to submit a ticket.
Best, Mikado
Thanks for the quick response. Unfortunately, clearing the cache did not fix the issue. I’ve also tried it from a different browser and I still get the same issue. It just pulls up a white screen with the text {error RedirectUri provided”}
I wasn’t able to submit by verifying through Envato, but I was able to verify with purchase code. Seems there is simply a redirect issue with the button.
Hello,
Please, reach us here support@mikado-themes.com and provide us with your purchase code. Thanks
Best, Mikado
Hi, I have pre-sale questions. Which event plugin is compatible with this theme? Can I use Events Manager?
Thanks in advance.
BR,
Neli
Hi there Neli,
Thank you for taking interest in our Aviana theme. We didn’t test any event plugin with our theme so we cannot confirm compatibility.
Mikado
demo import isn’t working.
Hello,
Please, check this article where is added solution for demo import That should be helpful. If you need further assistance, feel free to reach our support team here
Best, Mikado
Work it with the actuality Wordpress Version and Woocommerce Version? Work it with php 7+?
Hello,
Thank you for taking interest in our Aviana theme. Yes, it is working well with latest versions.
Best regards, Mikado
This theme Aviana is all broken when published live. I tried all your troubleshooting instructions but it didn’t work. Tried to raise a support ticket on your support website, but Aviana theme is not listed there as any project. You people sell themes here and on your website, the project is not listed, and there we can’t proceed without selecting and verifying the purchase.
It is extremely bad experience to do business with you people. Just get this theme working as soon as possible.
Hello,
Please, try to visit our support site https://mikado.ticksy.com/ and then click on a “Submit a ticket” button and then choose Aviana from dropdown list. Here it is shown in screenshot https://www.screencast.com/t/r4WX3nAOVjq2 Then, our support team will gladly help you to setup your site within our theme, just add your site URL and wp-admin access in your ticket and explore further more the issue you are facing with. ThanksBest, Mikado
Hello,
I would like create “WOO -> Product categories – Display categories loop” with customized grid. Can I do this somehow? Maybe custom query in Post grid datasource?
Hello,
Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
best, Mikado
Hello,
I just started working with Your theme (life coach child theme), and I have couple of questions, could you please help me out asap? I am unable to submit a ticket, it just takes me back to the original page.
1. First of all I cannot find documentation needed for aviana theme, I used the one for mikaido one, but it’s not precise. Is there one for aviana? 2. I only imported ONE FILE – aviada.zip. I do not understand if i need to import other files like revolution slider or put in the codes to have a fully functionning website? 3. I was having some issues with woocommerce, as it says that I have expired templates. Is it necessary to update them? I do not understand how to get that done. 4. in my first home page, the section “3 steps to make you happier” is gone, it doesn’t show up. Can you help me find it? 5. I though WP bakery is in with this theme, but when I press on it they take me to the page where I have to buy it. How come? 7. My drop down menu is not showing how can I make it show? 8. I choose one blog style, but do not understand how to put blogs into it.
Thank you so much,
Sincerely, Ieva
Hello there,
Here you could find our Official Manual http://aviana.mikado-themes.com/documentation/ Please, submit a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will assist you there.
Mikado
Hello, Did you even read my comment? I’m UNABLE to submit a ticket. You don’t even have Aviana theme in options. I’ve been trying to contact support but nobody is replying. Please assist asap.
Hello,
We managed to find your ticket on our support forum and our agent is working on it, so you could check response on ticksy soon.
Best, Mikado
Hello,
I would like to know if there is a way to try the theme before purchasing so I can see if I’m able to work with it? As from the comments it seems quite complicated and I’m a beginner.
Thanks!
Hi,
Thank you for writing in. Unfortunately, there is no such test demo server. But we could send you screenshots from our backend to see included options and gain some impressions about our framework and possibilities. If you are interested in, please, reach us at support@mikado-themes.com
Best, Mikado
Bonjour, j’avais installé le thème et tout c’été bien passé, j’ai due effacer ma base de donné pour un problème, et quand j’ai tout réinstaller, le thème s’affiche avec 2 menus un tout en haut en décalage. Pouvez-vous m’aider s’ils vous plait
Hello there,
Please, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and assist you there.
Best regards, Mikado
hello, i submitted a support ticket 4 days ago with no response. Please assist.
Hello,
We located your ticket and it has been assigned to our agent who just answered you there. Please, check whole response there.
best, Mikado
Hello Mikado Themes,
1. We are wanting to alter the products singe page title of Description to Ingredients. We have been looking in the Editor but don’t seem to be able to find the page or area to edit. Are you able to provide a title that the code might be nested under? Just so we can find it.
2. We are also having issues with the thumbnail images put up on the products pages under (gallery section you can add to a single product page) they are thumbnail images and appear to be blurry and of a low quality. Is there a way to fix that?
3. On the single pages for: - the Blog page and - the single products page we don’t seem to be able to add an image to the sides of the boxed layout.(Outer edges) The image we are after is set up in the pages section of the Mikado Options to show on all pages but for some reason, it is not showing on the single Blog or Products page entries. Is there an area we can directly edit that? As I can’t seem to find a place that might be overriding this issue.
4. Image sizes Is there a standard image size that should be used with the split slider screen? Is there a standard image size that should be used for the Revolution Slider?
Thank you in advance and sorry to ask so much at once.
Tracey
Hi there,
Please contact support by submitting a ticket at https://mikado.ticksy.com/ regarding all support related questions.
Thanks, Mikado
I am having an issue with having to disable the mikado core plugin for the WP Bakery to work. I also have no other plugins beyond what came with the theme so why am i having this conflict. It is also making the editing panel disappear so i cannot edit the font, bullets etc.
Hello,
We located your ticket on our support forum and it has been assigned to our agent who is working on it and will help you there asap.
Best, Mikado
Why am I having this same issue again?
Hello,
Please, check this article https://mikado.ticksy.com/article/11775 where is explained hot to fix issue with non working editing pages.
Best, Mikado
Hi is somebody can help me ! I made a website on AVIANA and the mobile menu refuse to open on my smartphone, where can I manage it? HELP !
I have an appointment with my client tomorow
Hello,
Please, note that you need to assign some menu to mobile menu navigation in Appearance > Menus > manage locations like here https://www.screencast.com/t/4L4cqO7K For any further assistance, our support team is on your service at https://mikado.ticksy.com
Best, Mikado
Hi, would this theme work with Gravity forms and gAppointment plugin? and apple some css customization?
Hi,
Thank you for taking interest in Aviana. Yes, it will work with Gravity forms, but please, note that styling of forms would not be the same like design of our theme. When it comes to gAppointment plugins, please, note we didn’t test our theme with this plugins so we cannot confirm compatibility. Yes, you are able to do desired css customization.
Best, Mikado
Hi guys I have purchased this theme however it is telling me that “Your theme (Aviana) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”
There is a status report as well. Should I send this to you? Thanks Tracey opiedavi@tpg.com.auHello,
We are working on new theme updates where we will include latest versions of included plugins. In the meanwhile, you could normally use latest version of WooCommerce since shop is working well. Just ignore message about outdated files. For any further assistance, feel free to reach our support team at https://mikado.ticksy.com
Best regards, MIkado
Hello, your theme is wonderful i love it. So this is my website: http://dietwise.workshopcy.com/, i delete all the images for slider but when i am opening the site the old slide appears for a moment. i delete my cache i disable it but is still there. what can i do for this?
Hello,
Thank you for your kind words. Glad to hear you like our theme It could be you didn’t set new background image in Slider settings https://www.screencast.com/t/T43NIONSQLL If this is not the case, please, reach our support team at https://mikado.ticksy.com Just submit a ticket and include your site URL with wp-admin access.
Best,
Mikado
thank you very much for your reply! yes this is it!!!!!! :)))
Great. Thank you for the update
I am trying to import demo data and cannot, saw that someone was facing the same problem in the comments and tried to submit a ticket, but the Aviana theme isn’t there. Can you help sort this out?
Hello,
Thank you for choosing Aviana. Please, check this article where demo content import is being explained https://mikado.ticksy.com/article/10511 And for any further assistance, feel free to submit a ticket on our support forum at https://mikado.ticksy.com/
Best, Mikado
How can I change the centered logo above the menu in the top header? Is it part of slider revolution?
Hi there,
You may select your Header layout in Mikado Options > Header https://www.screencast.com/t/SIJeY40AsvxY Also in Mikado Options > General you may upload your logo for different header types.
For any additional questions do feel free to submit a ticket to our support forum https://mikado.ticksy.com and our support team will be happy to help.
Best, Mikado
I can’t get thru to your ticksy support forum, Do you know when i can get an answer to my ticket?
Hello there,
Our support forum is luckily back and running so feel free to submit a ticket and our support team will be glad to help.
Thanks, Mikado
I have already one going on but you guys have not answered more than one time
We are sorry for the delay. There were some issues with ticksy in past 24h, but everything is fixed, and I have informed support to reply to your ticket as soon as possible.
Mikado
Hi, I can’t access the support page because it doesn’t work. I would like to know how to make the cart icon appear in the menu and make it stay fixed. Thank you Regards
Hi there,
Sorry for this. Unfortunately https://mikado.ticksy.com/ does give an error for the moment and we have done everything that is in our hands, however we can’t do much as this is not our fault and it is not an error caused by us. So we have contacted the owner and a ticket is open and we are waiting for this to be solved as soon as possible so we can start providing support to all our customers.
You may always contact the owner and ask him when the bug is estimated to be fixed. https://twitter.com/justinscheetz?lang=en
Thanks for your patience and hopefully this will be fixed very soon.
As for the cart icon you may add it in Appearance > Widgets and add Mikado Woocommerce Dropdown Cart to the desired widget area of yours. https://www.screencast.com/t/GckL0B1uSiOz
Best, Mikado
Is it possible to contact you by email and provide the purchase code to get support? Thanks
Hello there,
You may always write a mail to support@mikado-themes.com and our support team will be happy to help. And we sincerely hope that ticksy system will be back running as soon as possible so all our customers can get appropriate help as soon as possible.
Best, Mikado
