19047 comments found.
Hi, I’m currently working on a website with your theme. I have the registration code of the theme but not the email of the buyer account… I’m having problems with the wp bakery plugin after i updated my server to php 7.0… It got deactivated and I can’t reinstall it anymore, also the yoast is not working properly.
Hope you can help me there,
Greetings, Felix
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
I want to buy this theme but I see that the Themecheck score is very low for this theme, and they are even pointing some “malware” issues. There are warnings like “Malware : Operations on file system”, and many others at “http://themecheck.org/?q=Betheme”. What are these warnings? Is this theme safe?
Hey,
yes, theme is completely safe. The functions above tool point to are necessary to import demos, plugins and other stuff. Those functions are not prohibited and being used by most multipurpose themes.
Best regards,
Muffin Group team
One of my wordpress website is running betheme, hostgator says that the theme had some malicious files. If I purchase a new theme and upload it from wordpress dashboard, will I be able to update it manually like that, or updating through dashboard automatically is the only option?
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
I have to create 3 websites, I will be able to use this theme in all the websites?
Hey,
in reference to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
then this is not useful for me
Please notice that in such case, any product from Themeforest marketplace won’t be useful for you unfortunately.
Hello ! We have used BeTheme for most of our websites and used our custom Meta Tags and Meta Description. Now, it has been restored to default and the fields are empty when we open the page and no Meta Tags and Meta Descriptions are found on most of the websites. We have no idea about the issue. Please assist us as soon as possible. Thank you.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on what is happening. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I imported AGRO demo. I got Ajax Error when I save in slider settings (slider revolution).
Editing/saving slides have no issue, it just happens when I save slider settings.
(memory_limit, post_max_size etc. all have been updated to correct number)
Just found, Chrome has this issue, If I use Firefox, everything works fine.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look on what is happening. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
I removed WPML plugin and the Action bar social link is not saving, how to fix this?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
are you have any demo with full screen without scroll ??
How can I remove the zoom effect on the portfolio page? Please, tell me the CSS code and where I have to put it.
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
please make more amazing shop demos. thank you for this amazing theme
Hi,
thanks for suggestion, we will certainly take it into account while building new pre-built websites.
Best regards,
Muffin Group team
I notice some peculiarity with your theme while migrating my site from one place to another. I extensively use the muffin builder which calls for mfn-page-items post meta. I have made sure that my database migration was all done well. For an unknown reason, posts which have lengthy mfn-page-items meta will return empty if called by get_post_meta. I am guessing there is a problem in the serialization. I’d be glad if you could solve this problem.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look and provide best possible solution. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello. May I know how to change the number of the column of Muffin Builder’s item Blog Slider?
It is 3 columns now, and I would like to change it to 4.
I have changed the Column to 4 under Theme Option > Blog, Portfolio & Shop > Blog. The Blog page is already showing 4 columns, but the Blog Slider I put in the main page is still showing only 3 columns.
Is there another option I have to change?
Thank you.
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi, possible to filter the product search results by first letter (A-Z)?
I can’t find any setting to default the product filter but in shop page’s products are filter by first letter.
Hey,
if you mean WooCommerce search, all details about it you will find here.
Best regards,
Muffin Group team
Hello, could you help me, I need to place my own search bar with the plugnin (adv woo search), in menu, I have the option to add a shortcode or this code in php <? Php if (function_exists (‘aws_get_search_form’)) {aws_get_search_form (); }?>, how do I achieve this?
Hi,
what you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
P.S. The files responsible for theme content, you will find in /includes/ folder.
Best regards,
Muffin Group team
i cannot reinstall my Be template please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Could you please tell me why search not working on http://noisecontrol.vibro-acoustics.com
Hey,
what does not work exactly? You mean the text you type in the search field, can not be found? Please give us more details so we can provide right solution.
Best regards,
Muffin Group team
no matter what you type it doesn’t find it
Please send us example text you are looking for and link to page where this text is and supposed to appear on search so we can have a closer look on it.
Keyword: Vibro-Accoustics Page mentioning: http://noisecontrol.vibro-acoustics.com/about/our-history/ Search results: http://noisecontrol.vibro-acoustics.com/?s=Vibro-Acoustics
Ok, we’ve checked but there is nothing we can find in front-end. Therefore, please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look. Please do not forget to let us know in a message, what for this access is.
Sent, please look for it
Thanks, we will send you more details when we check.
Would one licence cover a multisite install ? We want to install the theme for a site which will have separate directories for each language – all on the same domain but with /ES /FR /NL etc each language will have the same look and design BUT different content appropriate for each country.
Thanks
Hey,
yes, BeTheme is multisite ready and if you want to use same license for different WP instances because of the languages, you have to do this under sub-domain or sub-folder.
Best regards,
Muffin Group team
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a closer look. Please do not forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
i have sent the support message, i simply like to change the menu background color. not the complete header
Thanks, we will send you more details as soon as possible.
i have asked a very simple question and so far no help 
i need to change header menu color. see this screenshot https://content.screencast.com/users/SoftOrb/folders/Jing/media/6dfca4b8-51b6-4ab3-9ef6-b3ed4663e266/00000094.png
Yes, the question is very simple but like we told you in private message, you broke the license. You used same license key for more websites than one what is a license violation. We suggest to check your inbox because writing here, won’t change anything.
For more details about the license of all products on Themeforest, please visit https://themeforest.net/licenses/standard
I installed theme and registered on demo.mysite subdomain and now shifted the files to main domain. Now when I register the theme on main site I get a message do deregister and remove betheme folder from my subdomain. I have already deleted all the files from subdomain so what should I do now ?
Hi,
for those who have problem with license registration/de-registration, we released tool to sort licenses. Therefore, please visit http://api.muffingroup.com/licenses/ and sort licenses yourself.
More details about this tool, you can find on http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool
Best regards,
Muffin Group team
I am unable to login to the support forum – I keep getting “sorry permission denied”
I need to get the css for how to center the sticky menu
I actually found it here in the comments – but still cant login so if you please let me know what the issue is
Hi,
if you have problem with logging onto support forum, please send us private message via contact form which is on the right at https://themeforest.net/user/muffingroup#contact so we can help.
Best regards,
Muffin Group team
