Hi,

Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

And after that please update your theme via Cpanel by following the steps given below and finally update the theme required/recommended plugins and then check your site after removing the browser cache hope you will not find an issue and if yes then contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Actually it was the licensing that was messing it up. I deactivated my license and updated through the envato plugin and it updated fine. There is some conflict with your licensing tool

Hi,

We have tested our Licensing Engine and it works perfectly fine, I have just solved one of the Customer same issue on the ticketing Forum and he was facing the issue because of the Incompatibility of the server with the theme and Sound’s Great! that you have managed to solve the issue

Thanks for contacting us.

Please fix your LINK http://www.portotheme.com/wordpress/porto/documentation/

I sent in ticket #33254 Thank you and sorry for my frustration

Hi,

Sorry for the inconvenience, the Documentation link is working perfectly fine, I think the link will change bit when you click on the link here so please make sure that the link will be same in the browser URL And Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience once your ticket will resolved you will get the reply of your ticket.

Thanks for your understanding.

Hi,

First of all thanks for showing your interest in Porto WordPress.

We recommend using A2 Hosting or Blue Host for all your hosting needs, and sorry to say that but we have not tested alidropship plugin with our latest theme yet so we are unable to provide you the guarantee for that plugin compatibility with the latest theme, although you can find all the compatible plugins list with the theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Furthermore you can read about it more in the theme documentation: http://www.portotheme.com/wordpress/porto/documentation/

Thanks.

Hi,

You can remove the price from the index page by using Custom CSS, Please provide me your site Live URL so I’ll create a Custom CSS for your site.

Thanks.

i thank you very much for your help http://bizdrinks.de/shop/

Hi,

Please copy and paste the below given CSS code to Home Page Custom CSS Option and save changes and check your site after removing the browser cache.

Hi,

Have you tried update via CPanel ?? Because I have tested and lot of other customers updates the theme on their sites and do not find the issue while updating via Cpanel so please try once via CPanel hope you will not find an issue and also please deactivate all your third party plugins before an update.

Thanks.

Hi,

Please read all about the theme speed up in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/

Thanks.

That’s not what I’m asking. My WP ADMIN is incredibly slow when Porto theme is active. This is caused by a call to your servers on every page load. Your server is taking way to long to respond. Is there something we can do about this?

Hi,

After the theme and plugins installed on your site, there is no connection in between your site and our server. I think it is the WP memory issue, please increase the WP memory from your server or ask your hosting provider to do it for you.

Thanks.

Hi,

Check your spam. It usually puts its in spam until said otherwise. Because its filling in the email from which it sends instead of actually sending from that mail, so email providers think its spam and also please see this link: https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/

Thanks.

Hi,

Yes, we have updated infinite scroll library in the backend in our latest release 4.6.0 and I have tested now at my end and finds the same problem that you are facing while using Infinite Scroll, the loading icons appear into the footer area, 30px to low on page, so I am forwarding this to our development department and they will fix in it next coming update of the theme so until that please be patience.

And regarding Load More button I have also tested it at my end and it works perfectly with the same speed as infinite scroll has.

Thanks.

Well i had to move back to 4.5.0.. I could not get the load more option to work properly, it was very slow on categories with many products and when logged in as admin the problem was even bigger. Now using 4.5.0 and it seems to work ok, still a little slow if many products/many pages etc. but atleast it is stable and does not hang up.

Also 4.6.1 filled my debug logs with 3MB of php notices about pagination in just a few days.

Hi,

As I already told you that I forwarded this to our development department and they will fix in it next coming update of the theme so until that please be patience.

Thanks.

Hi,

First of all thanks for showing interest in the Porto WordPress theme.

Sorry to say that it is not possible. There is no option in the theme to do that.

Thanks

Hi,

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

This was already suggested, I won’t be able to go for paid customization for now, but at least guide me if there is a CSS class that I can use in the extra class fields as mentioned in my previous reply.

Thanks,

Hi,

You want to use an image for the overlay and there is no option in the element for that, and it is only possible in changing/customizing the code in the core element files, this is not only possible with the little CSS.

Thanks for your understanding.

Error fixed, thanks

Sound’s Great!

That you have solved your issue by yourself

Hi,

Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho

Thanks.

Hi,

Can you please let me know that which PHP version your site is using ?? And please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here:

Hope you will not find an issue if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will Install the latest theme for you. Thanks.

Hey!

I’m using PHP 5.6.31 and MySQL 5.6, Wordpress 4.9.8. I also set manualy memory limit in wp-config.php and .htaccess on 256MB. Without success. I will try to send you all accesses using this support forum

Hi,

Sure we will find an solve the issue for you but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience now once your ticket will resolved you will get the reply of your ticket.

Thanks for your understanding.

Hi,

Sorry to say that but this but this is not possible with the help of Theme Options this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com.

Thanks for your understanding and contacting us. Have a great day.

Hi,

If your ISP does not allow you to view Flickr site then it is your ISP issue so please contact your ISP and also there are a lot of WP Bakery Elements which will help you to show the photo widget like that of Flickr widget on your site, you can check/test “Image Gallery, Image Carousel, Porto Image Frame, Porto preview Image, Porto InterActive Banner, Media Grid, Masonry Media Grid…. etc.

So please try one by one and check which one suited in your condition.

Thanks.

Hi,

Yes, if you want to hide this notice you should edit the wp-content/themes/porto/inc/plugins/plugins.php file and comment the plugin which do you not want to install or give notice.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Sorry to say that but I am unable to see your providing screenshot and please go to wp-dashboard >> pages and finds and edit the shop page after editing shop page scroll below you will find the view options and in view options you will find content top option in which you will find a block slug name which means that the particular section is coming from thee blocks so now you have to go to wp-dashboard >> blocks and finds the particular block and edit it and change anything as per your requirements.

hope it will solve your issue if not then please contact us through our support system.

Thanks.

Hi,

Please provide us your Live site URL and also the screenshot of the heading you want to make the weight 700 so I’ll provide you the Custom CSS for that.

Thanks.

Hi,

Can you please share your Live site URL with us and also the screenshot of the issue.

Thanks.