23241 comments found.
how i can overwrite mobile nave template , i need to add a new links on mobile nav but it’s show in the bottom of the nav, i need to shows this links on the top of mobile nav , i create new file with same file name and location mobile_menu.php
and i tried to edit on it but no things happened, could you please how i can customize it as i need ?
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact solution.
Thanks.
Hey guys, absolutely love your theme! I was wondering if you had a changelog anywhere for the most recent update to the theme that we could view. Thanks!
Hi,
You can check all the Change-log of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
When updating the theme by cpanel will not I lose my logo, skin, menu, header and footer customizations?
Hi,
Yes, you will not lose the logo, skin, menu, header and footer customizations when you update the theme via Cpanel, Just take the complete backup of the Customizing Custom CSS code or any other code if you added in the Theme Options.
Thanks.
this backup I do by the cpanel of the css folder in the theme or by wordpress in theme options import / export. I’ve always done the update for the packaging market plugin, it would give me a better explanation of what I have to back up and copy into the theme folder.
I’m with version 4.4.5
Hi,
Just take the complete backup of the site before an update by using this plugin: https://wordpress.org/plugins/duplicator/
Thanks.
Why is it so difficult to change the colors of the theme? Seriously, guys, three years ago people were complaining about it. What’s wrong with creating a simple system to change the theme colors? This is ridiculous. I am seriously considering a chargeback.
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
I think the issue you are facing is the cache issue at your end so please ask your hosting provider to remove the server CDN cache for you on your site and also remove your site and browser cache and then check hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details.
Thanks.
Enhancement Request: Ajaxify the ‘Add To Cart’ buttons on ecommerce shop theme. This call to action is important and needs to be fluid like the ‘Place Order” button. I suggest for others to vote for this update in next release as well.
Hi,
Thanks for sharing the suggestion/feature request with us and I already forwarded this feature request to our development department, so they will look through it in the future coming updates of the theme.
Thanks.
Hi Guys,
Suggestion:
Can you consider adding a short code ( maybe [year] ) to the footer section in “Theme Options” to show the current year? Have to manually go to the back end & do this.
<?php echo date("Y");?>
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department then they will look through it in future coming updates of the theme.
Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you will find all those Demo’s in the Demo Install section but you can Install the single Demo at a single site on a single time.
Thanks.
I have 2 sites, I was trying to install the theme port on 1 site to test and see how it would look and I did not like it, now I’m trying to remove my license to use on the other and I can not. How I do ?
Hi,
Please go to Porto >> Setup Wizard >> Activate and you will find the button of Deactivate, just click on it and the theme will be deactivated from the particular Domain/Site and then go to the other Domain/Site and Activate the same theme with the same purchase code by following the same steps.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do I get a new purchase code? My account has been stolen and are using my themes and plugins? I need a new purchase code for the port theme so that whoever stole my account can not use this theme with my license
Hi,
Please contact us through our support system with your product purchase code so we will reset the product purchase code for you then you can use the same theme with the same purchase code and the stolen one will be un-registered/de-activated automatically.
Thanks.
Where is there documentation on how to enable the pop up login?
Hi,
You can Turn ON/OFF the Login from Appearance >> Theme Options >> Menu and sorry for the inconvenience we are working on the Theme Documentation update and soon you will find the updated Documentation until that please be patience.
Thanks for your understanding.
Hmm. I see where to turn it on/off in Theme Options >> Menu, but I don’t see anywhere about the login being in a popup? Am I not understanding what you mean by popup login?
Hi,
Sorry for the inconvenience but when you go to my account page then the Login form will be shown as normal form like before it was and when you click on the Login or Register Link which is on the top header then the Pop up form will appear and it is the default functionality of the theme.
Thanks.
Oh I see now! It’s part of WooCommerce login, not just the regular login?
Hi,
No it’s a part of the regular Theme Login but there is no option to turn the Pop Up Login ON/OFF in the theme but I already forwarded this to our development department that please add an option in the theme options to turn ON/OFF the Login pop up and hopefully you will find that option in the next updates of the theme soon so until that please be patience.
Thanks for your understanding.
header search bug hasn’t been fixed the in the current update.
Hi,
The header search issue has been solved in the latest update, I have tested it at my end and it works perfectly fine, I think you are facing an issue because of cache, so please check your site after removing the server, site and browser cache hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so I’ll check and solve it for you.
Thanks.
Where is “WPBakery Visual Composer” plugin in theme files?
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
Thanks.
After I updated the theme, the mega menu is totally distorted. It remain open always. have a look at https://www.pcexpert.in
Hi,
I have just tested your site at my end and finds it works perfectly at my end please see the site small Video clip: https://www.dropbox.com/s/pa2olhn0aglyxk4/1.mp4?dl=0
It must be the cache issue at your end so please check your site after removing the server, site and browser cache hope you will not find the issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Unable to activate Porto Theme Parse error: syntax error, unexpected ’.’, expecting ‘)’ in wp-content/themes/porto/inc/plugins/plugins.php on line 24
Hi,
Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And after that please update your theme via Cpanel by following the steps given below and finally update the theme required/recommended plugins and then check your site after removing the browser cache hope you will not find an issue and if yes then contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
update doesn’t work
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi,
Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And after that please update your theme via Cpanel by following the steps given below and finally update the theme required/recommended plugins and then check your site after removing the browser cache hope you will not find an issue and if yes then contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Actually it was the licensing that was messing it up. I deactivated my license and updated through the envato plugin and it updated fine. There is some conflict with your licensing tool
Hi,
We have tested our Licensing Engine and it works perfectly fine, I have just solved one of the Customer same issue on the ticketing Forum and he was facing the issue because of the Incompatibility of the server with the theme and Sound’s Great! that you have managed to solve the issue 
Thanks for contacting us.
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home/xxxx/public_html/wp-content/themes/porto/inc/plugins/plugins.php on line 24 PLEASE ADVISE. Just received your email to update the theme, Now i have to restore my websites. This is ridiculous!
Hi,
Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And after that please update your theme via Cpanel by following the steps given below and finally update the theme required/recommended plugins and then check your site after removing the browser cache hope you will not find an issue and if yes then contact us through our support system with your site WP Admin and CPanel Login details so we will update the theme for you.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
It will not allow me to get to the admin WP panel, its showing a 500 error. Im doing a back up for a week and will let you know what the status!
This is very frustrating i had to do a back up again, and its running now Aug 2 2018 and its still not working then you give me the above link that is not working at al https://prnt.sc/kj32bj Im going to let the back up run because i have purchase 2 theme from you that is running both website and both is getting errors.
Please fix your LINK http://www.portotheme.com/wordpress/porto/documentation/
I sent in ticket #33254 Thank you and sorry for my frustration
Hi,
Sorry for the inconvenience, the Documentation link is working perfectly fine, I think the link will change bit when you click on the link here so please make sure that the link will be same in the browser URL And Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience once your ticket will resolved you will get the reply of your ticket.
Thanks for your understanding.
Pre Purchase Questions: I have been shopping around for a woocommerce theme and have already purchased 2 that I thought would suite my needs however they only lead to additional headaches.
The issues I ran into with other themes are as follows. One theme required a plugin named unyson to load demo content. It never worked and required me to install a php zip module through my cpanel, and that still didnt work. My hosting provider is Alidropship, I use their plugin for woocommerce to dropship and import items. In their cpanel there doesnt appear to be an option to allow me to edit php settings, I can only change between versions. This is what was causing issues with the 2 other cheaper themes.
I want to purchase your theme however I want to be sure that I will be able to actually get it working quickly.
This is my hosting provider: https://alidropship.com/hosting/ domain through godaddy, and the main additional plugin I use is the alidropship plugin.
Looking forward to your response!
Hi,
First of all thanks for showing your interest in Porto WordPress.
We recommend using A2 Hosting or Blue Host for all your hosting needs, and sorry to say that but we have not tested alidropship plugin with our latest theme yet so we are unable to provide you the guarantee for that plugin compatibility with the latest theme, although you can find all the compatible plugins list with the theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Furthermore you can read about it more in the theme documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
hey great theme really please just a 5 sec question: is it possible to remove the prices on the main pages / index page?
Hi,
You can remove the price from the index page by using Custom CSS, Please provide me your site Live URL so I’ll create a Custom CSS for your site.
Thanks.
i thank you very much for your help http://bizdrinks.de/shop/
Hi,
Please copy and paste the below given CSS code to Home Page Custom CSS Option and save changes and check your site after removing the browser cache.
ul.products li.product-col .price {
display: none !important;
}
Thanks.
It’s getting very annoying when each update resets all widgets.
Hi,
Have you tried update via CPanel ?? Because I have tested and lot of other customers updates the theme on their sites and do not find the issue while updating via Cpanel so please try once via CPanel hope you will not find an issue and also please deactivate all your third party plugins before an update.
Thanks.
Hi,
I’m trying to activate the theme I get an error: “Purchase Code is not valid or could not connect to the API server!”. Could you please help?
Hi,
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Thanks.
Hi,
curl can’t be activated on this server. Is there a another way?
Ok, solved the curl problem with help of the server admin. They needed to whitelist a connection.
Next up: my wp admin is incredibly slow when Porto theme is active. This is caused by a call to your servers on every page load. Your server is taking way to long to respond. Is there something we can do about this?
Hi,
Please read all about the theme speed up in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
That’s not what I’m asking. My WP ADMIN is incredibly slow when Porto theme is active. This is caused by a call to your servers on every page load. Your server is taking way to long to respond. Is there something we can do about this?
Hi,
After the theme and plugins installed on your site, there is no connection in between your site and our server. I think it is the WP memory issue, please increase the WP memory from your server or ask your hosting provider to do it for you.
Thanks.
