28311 comments found.
My clients wants the MENU title to display on smaller devices as well as tablets. Is this possible?
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
/*Display the menu title in mobile devices*/
@media (max-width: 48em){
.menu-title.hide-for-small{
display: block !important;
margin: 0;
}
}
My webpage is not working, instead of bringing me to the product page, this words appeared “404 Oops! That page can’t be found”, I tried to reset the Permalinks, but still unresoloved. Please help
Hi there, sorry for the trouble.
Please send a link to your site via support and we’ll look into the issue.
Its okay now. I fixed the problem last night. Thanks
Hello,
When you have different colour options for product variations why does the system not select the correct colour image when adding products to your basket.
EG I have a hoodie that comes in two colour Nayy and Pink. When I select the Pink product which is second on my variations list and add it to my cart or click on the image when the product is added to the cart the image is navy.
Please can you help
Hi there,
Please shoot an email via support and we’ll look into the issue.
On a mobile phone I am getting in red letters “Please choose product options…” on my homepage badger-rugby.com but this not show in editing so I do not know where it is coming from – please help
Hi there,
I’ve checked your site http://www.badger-rugby.com/ on my mobile and I’m afraid I can’t replicate the issue.
If you are still having issues, please send a screenshot of the message in an email via support and we’ll check it out.
Dear author!
I am currently working on its development with wordpress 4.9.8 + PHP Version 7.0.14.
But I want to know if I can update the PHP 7.2.9 version?
I await your comment. Regards, Toni
Yes 
Hello,
When you have different colour options for product variations why does the system not select the correct colour image when adding products to your basket.
EG I have a hoodie that comes in two colour Nayy and Pink. When I select the Pink product which is second on my variations list and add it to my cart or click on the image when the product is added to the cart the image is navy.
Please can you help
Hello Julian,
That’s a bit odd. Please send a link to your site via support and we’ll look into it.
Hi
How can i make the background image fixed on WooCommerce category page when using Infinite Scroll?
Regards
Hi there,
I’m afraid we do not have a setting for this. You will need a bit of customization for this.
I am having problems aligning my images left in the portfolio. They simply won’t align left but when I do it anywhere else on the website, for example blog posts it works perfectly fine. Any help would be appreciated.
Hi,
Can you please open a support ticket from here? So we can check it out.
Flatsome element “product categories” doesn’t order by menu order when the option selected.
Hi,
I’ve checked, it’s working fine here. Can you please open a support ticket from here?
My site become too much laggy and slow after using this theme
Hi,
Can you please open a support ticket from here? So we can help.
I’m a newer for themeforest. I have a question is: My website for example is spencer.com and i have another dev site is spencer.dev.com for develop and testing. The site content are all same. Just separate the production and develop environment. Could i use one activate code for two environment? I’m not sure if i buy the theme and activate on the develop environment and then i can not apply theme to production environment.
Thank you.
Hi there,
You can use the same code for your development site and your live site
Hi,
you can add the possibility to order the “Follow Icon” at our choice.
Thanks.
Hi there,
You can place a feature request for this here https://uxthemes.canny.io/flatsome
Ok, i just did it, thanks.
WC Social Login is compatible with flatsome template ?
Nextend Facebook Connect, Nextend Google Connect and Nextend Twitter Connect are discontinued and Nextend Social Login takes their place. Feel free to update the old plugins and enjoy Nextend Social Login.
You are planning to replace Nextend Plugin with the best and most compatible plugin dedicated to WooCommerce WC Social Login.
Thanks.
Hi there,
There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards.
At the moment, Flatsome is fully compatible with the Nextend Social Plugin
Ok thank you.
HI – a quick question: using the latest WC version, PHP 7.2 and the latest Flatsome I get the error in product-image.php:101. Any ideas what could be causing it? When using Twenty Seventeen all works OK. Thanks.
2018-08-20T13:57:25+00:00 CRITICAL Uncaught Error: Call to undefined function flatsome_wc_get_gallery_image_html() in /home/xxx/xxxt/wp-content/themes/flatsome/woocommerce/single-product/product-image.php:101
Hi there,
Please shoot an email via support and we’ll check it out
OK
Actually support expired so just to let you know – I replaced
if ( has_post_thumbnail() ) { $html = flatsome_wc_get_gallery_image_html( $post_thumbnail_id, true ); } else {
with
if ( has_post_thumbnail() ) {
$html = the_post_thumbnail( 'large' );
} else {and it’s working now
You support Font Awesome?
If you do not support Font Awesome please integrate Font Awesome into the Flatsome template.
Thanks.
Hi there,
I’m afraid we do not support Font Awesome at the moment.
You can upvote the feature request here https://uxthemes.canny.io/flatsome/p/font-awesome-for-icon-box
Ok thank you.
Hello, i got a question about the quantity field in single product page. How do i change the layout of it? I want to change the width of it. Lets say if i enter quantity 1000 i only see 100 and the last 0 is not shown because it is to small. Where do i change the code and to what? I have tried this css code .woocommerce .quantity .input-text.qty.text { width: 70px; height: 36px; padding: 5px; } And tryed to change width from 70 to 80, 90, 100 and so on but it do not work. Please help me since my customers order over 1000 sometimes 100 000 quantity and i want it to be shown in the quantity field.
Thanks
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
/*Changes the width of the Quantity input box
Feel free to change the values to your liking*/
.woocommerce .quantity input[type="number"]{
max-width: 5em;
width: 5em;
}
Why doesn’t UXbuilder have able to add a link for the textbox?
Hi, do you know if it’s possible to remove the account number (#no) that shows next to the users name/picture in ‘My Account’? when logged in. E.g. John Smith #4
Hi there,
This CSS should come in handy. Place it in Theme Options > Style > Custom CSS
/*remove the user ID in the My Account Page */
.user-id.op-5{
display: none
}
Perfect, thank you!
Hi, i try to add a animate gif as a product image, but is don´t work. I see see animate gif only as a normal picture but not animate. i have seen this in other themes but i think flatsome has problem with this? is this correct?
Hi there,
I’ve added a GIF Image file as the product image and it is displayed quite alright. Please send a link to your site via support and we’ll check it out.
hi, i mean a animate gif. I f i place it, it is like a static picture. If i mouse-over for the zoom effect, than the animate gif is working. please look this url: https://heimkinoraum-hamburg.de/shop/zubehoer/kinosessel/moovia-venice-kinosessel/
hi, is it posible to get an feedback, please.
Hi there,
Please shoot an email via support and we’ll check it out.
i don´t have the support at this time and don´t wont to pay 41$ for only this bug, so that we have to solve the bug here
the support is really really slow. other developer are so much faster
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