23226 comments found.
Hello! Every time I update the theme, there are changes to my design. Either the fonts had changed, borders dissapear, and then again appear in next patch, breadcrumbs smaller than container width, slider on home page, etc..
After every update I need to go check and modify stuff..
Hi,
Always please make sure before doing an update of the theme that your server requirements must meet the latest theme minimum requirements and also deactivate all the third party plugins before doing an update of the theme and most importantly please take the complete backup of the site/theme before doing an update including Custom Code as well if you pasted in the theme files or Custom CSS section because the update of the theme overrides the Custom Changing that is why the issue occurs, but when you have the backup of that changes and code you just have to paste that code again in the theme and it works for you.
And please use the child theme for Custom changing in the theme it will not effect your custom changing when you update the theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
At top right as in screenshot I want all three icons 1.call 2.help.3.my account in my sticky mobile header using demo 1 url Gemstones.co
Hi,
Sorry to say that but this is not possible with the help of Theme Options, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at nicework125@gmail.com.
Thanks for your understanding.
Ok just let me know how to show the contact info in sticky mobile header and my account in top blue menu in mobile device
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS your issue will be resolved.
@media(max-width:768px){
#header .header-contact i {
font-size: 13px !important;
}
}
@media (max-width: 991px){
#header .top-links {
display: inline-block !important;
}
}
Thanks.
top links working on mobile. contact info still not showing on sticky mobile header
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS your issue will be resolved.
@media (max-width: 991px){
#header.sticky-header .header-contact {
display: inline-block !important;
}
#header .header-contact span {
font-size: 10px !important;
}
#header .header-contact span b {
font-size: 12px !important;
}
#header.sticky-header #mini-cart {
right: 50px !important;
}
}
Thanks.
Hi Trying to reset my support password and nothing is happening. Thanks
Hi,
Can you please share your product purchase code with us via our email: newsmartwave@gmail.com so we will reset your Login details for the support account.
Thanks.
hi,
how to resize the paypal button. its too big in my theme.
Hi,
Can you please share the Live URL of the page where your Paypal button is placed and also the screenshot of the page so we will check and provide you the solution for that if possible.
Thanks.
Hi,
I purchased the theme:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399When installing it, I got: “The link you followed has expired.”
I could install other themes even 100MB without any problem except this one.
Please advise.
Thanks!
Hi,
Please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And also see the Complete Video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
And follow the steps showing in it hope you will not find the issue is yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi,
I found the theme file size is around 22MB but the theme file I downloaded from the ‘Downloads’ button of my purchased account is only 11.1MB.
Is that a problem?
I have provided my admin login details thru your support system but still waiting for reply….???
Thanks.
Hi,
Yes the actual theme size is 11.1 MB because we have removed the premium plugins from the theme package now those premium plugins are directly downloaded from our internal server that is why the theme size reduces and also the speed of the theme is super fast now.
And sorry for the inconvenience but our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST that is why some delay occurs in replying of your ticket but I have confirmed from our Technical Support team now and they told me that your ticket reply has been sent so please check and reply to your particular ticket now.
Thanks for your understanding.
I want call, question (?), My account Icons in mobile sticky menu . My url is Gemstones.co For example please check mobile menu of godadddy.com. please help
Hi,
Sorry to say that but do not understand your issue properly, can you please explain it more clearly if possible with the help of screenshots for my better understanding.
Thanks.
Hi,
Since I bought theme after all updates I open ticket for translate and language. Theme is looking so nice but this language problems make me feel uncomfortable. Why there is no certain solution for this?
1) on mobile and tablets mini cart icon circle is always rounding without stoping https://image.ibb.co/h6zfTU/Ekran_Resmi_2018_08_26_11_38_53.png 2) “CART” word in my language “SEPET” but in language files there is no option to change https://image.ibb.co/dkAXa9/Ekran_Resmi_2018_08_26_11_38_40.png 3) when I move mouse to card area the “0 ITEM” word is “0 ÜRÜN” but in language files there is no option to change https://image.ibb.co/hLxdF9/Ekran_Resmi_2018_08_26_11_35_20.png 4) when I move mouse to card area the “1 ITEM” word is “1 ÜRÜN” but in language files there is no option to change https://image.ibb.co/ifwihp/Ekran_Resmi_2018_08_26_11_36_05.png 5) when I move mouse to card area the “2 ITEMS” word is “2 ÜRÜN” but in language files there is no option to change https://image.ibb.co/dw3JF9/Ekran_Resmi_2018_08_26_11_35_52.png 6) at trackking page “Billing email” needs to be change with “E-posta Adresi” https://image.ibb.co/ie9Qv9/Ekran_Resmi_2018_08_26_11_39_13.pngI do not want to change these with “appearance > editor” or with your direct “intervention” I just need to show me the way and please without changing after updates.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve your all issues.
Thanks.
great theme! just one simple question Set up customer chat for facebook, CODE SNIPPET, Insert it directly after the opening tag on each page where you want the plugin to appear. how can i do it? thank you in advance
Hi,
You can add Javascript/JQuery code in header or body as per your requirements from Appearance >> Theme Options >> JavaScript Code.
Thanks.
Hello,
I went through the support docs and could not figure this one out.
How do I get the one page agency theme nav to work with the blog/cases permalinks? Since the one page nav works based on the row ID.
Thank you!!
Hi,
As you already know that one-page demo works on row ids and all the menu items on one-page demo created using custom links menu as showing in this screenshot: https://pasteboard.co/HAUUmLB.png so if you want nav to work with the blog/cases permalinks on the same demo you can use/create it just by creating a blog page in the wp-dashboard >> pages and use the page as a menu item from Appearance >> Menu as for the other demo’s, It will work for you.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there, could you update the link to download Spanish translate files?
Hi,
Have you purchased the Porto WordPress theme? If yes, then contact us through theme purchased account to get the free support for Porto WordPress theme.
Thanks for understanding.
Got it, I had it from a client account, but I bought it for myself. I appreciate if you can send me the po and mo files in spanish. thanks in advance.
Hi,
Please download the latest Spanish language translation files from below given links and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and select/set the spanish language from there and save changes and finally check our site after removing the browser cache.
https://www.dropbox.com/s/szwugu9zclxydjc/porto-es_ES.po?dl=0https://www.dropbox.com/s/szwugu9zclxydjc/porto-es_ES.po?dl=0
Thanks.
Hello
I would like to include a block within a custom tab on multiple product pages. What is the shortcode method for calling a block into a page, please?
I’m assuming your ‘block’ functionality is the same as the ‘Wordpress Static Blocks’ plugin?
https://wordpress.org/plugins/static-block/
If it’s not possible to use a shortcode, then how do I turn off Porto’s ‘Block’ function so it doesn’t interfere with Wordpress Static Blocks? Also if it doesn’t have a shortcode, then why code something with less functionality than an existing free plugin that does the same thing?
Regards
Hi,
Yes, you can use the Blocks as per your requirements in the Custom Tab of the particular products by following the steps given below:
First of all edit the particular product and scroll below you will find Custom tab 1 and in the options bar of the Custom Tab 1 you will find the Porto Shortcodes Option as showing in this screenshot: https://prnt.sc/kmnh13 click on it you will find the Porto Shortcodes Options and in it Block is one of an option like showing in this screenshot: https://prnt.sc/kmnh9o so click on the block option you will find a pop up like showing in this screenshot: http://prntscr.com/kmnhhc now put block slug name or id in it and save changes and check your particular product Tab after removing the browser cache.
Now how to finds the block slug name: Please go to blocks and quick edit any of the blocks as showing in this screenshot: http://prntscr.com/kmnhsh you will find a block slug name as showing in this screenshot: http://prntscr.com/kmnhyk just copy it and paste in the above-explained block pop up options slug name, it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
HI
Thanks for your response, I am grateful. From you detailed explanation, I got it to work. I also realised that just copying and pasting this text below and the relevant block ID was all I needed. Since the slug may change, but the block ID stays the same, I think the use of the slug is redundant and is an extra step in the process which is not needed.
[porto_block id=”1234”]
In terms of extending my license… noted, however, I intend to buy another license in future for another site, once I’ve got this current site fully up and running. This project was on a back burner for a while.
Kind regards
Sound’s Great! 
And yes you can use the Block ID as well instead of slug name as I told in my last reply.
i need website same look like this website http://bit.ly/2IsM6AV
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can create the same site easily by using one of our Demo showing here: http://www.portotheme.com/wordpress/porto/shop13/
And you can check all our Pre-builtin Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
And you can check all the Compatible Plugins list with the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
hi there,
i just found out that my shop sidebar has been deleted. can we check from the system what cause it and how to retrieve back? because i dont know which widgets to put because there are so many widgets with same the name. i would like to put the same categories and filter like previously. help pleaseee
Hi,
Can you please provide me the screenshot of the site with having sidebar before so that I will check and provide you the exact solution for that.
Thanks.
i dont know how to attached screenshot to show you here. cant find attached button. any suggestion?
Hi,
Please use this online link for sharing the screenshot: https://pasteboard.co/
or contact us through our support system and share the screenshot there.
Thanks.
Hey there, I have an issue with my menu in google chrome browser. Could you have a look an help me? The site is: www.zeisset.de Thank you very much.
Hi,
I have tested your site at my end on latest version of Google Chrome and finds your site works perfectly please see this screenshot: http://prntscr.com/kmncev if you are facing an issue with menu then that must be the cache issue at your end. So please check your site after removing the server, site and browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi dear,
i have questions before buy this theme:
- when you are in product page and you click “add to cart” it reload the page, can’t this be done without reloading? - when you are in product page and click “add to cart” there is no popup shows and says view cart or continue shopping as is happening in the home page when you add to cart - in checkout page there is some field i don’t need, for example: company name, state, post code, can’t i remove them in easy way if i have the theme? or make post code not required field?
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
Sorry to say that it is not possible through the Theme Options. This will work with the help of customization. You should ask your developer to do this for you after the theme purchase.
Thanks for your time
and there is no option to redirect to cart directly after click “add to cart” in product page?
and you can’t help in this?
Hi,
You can redirect the user on checkout page when user click add to cart button by just using simple snippet of code explained in the below given docs:
1. https://businessbloomer.com/woocommerce-redirect-checkout-add-cart/
2. https://jeroensormani.com/redirect-users-after-add-to-cart/
3. https://stackoverflow.com/questions/15592633/woocommerce-add-to-cart-button-redirect-to-checkout
OR you can use this plugin as well: https://wordpress.org/plugins/woocommerce-direct-checkout/
but at your own risk because this is the third party plugin and we do not provide support for any third party plugin.
Thanks for your understanding.
that’s awesome product by awesome support. thank you
Hi,
That is exactly what Porto and this team are all about, we do our best to be the best. Thank you for sharing
I’ve just made a new installation of the theme for shop 1. But why it’s much slower than the sample page? - WooCommerce - Porto Theme – Functionality - WPBakery Page Builder
The plugins which are installed are:If it’s already slow, what will be after I have installed other plugins?
Hi,
We are using the cache plugins as well other settings which are explain in the link below:
http://www.portotheme.com/wordpress/porto/documentation/#speedupAlso, you can go through the sped optimizer menu from Porto >> Speed Optimize Wizard.
Thanks.
Hello, could you please send me Greek language files? Thank you
Hi,
Please download the theme translation files from the link below and upload them to wp-content/languages/themes folder. https://www.dropbox.com/s/lnhwyy81ap1810n/Porto%20Greek%20Lang.zip?dl=0Thanks.
Hi, am having issues with the latest Porto update and Porto functionality plugin.
When I activate the plugin, my woocommerce single product image and related products will not show, but if i deactivate the plugin, it will display well.
I have deactivated all other plugins one after the other and all is fine except the Porto functionality plugin.Please i need help to fix it. Thanks
Hi,
Sorry to say that but the Porto Functionality Plugin is the theme required plugin and it will not create any issue on the site you can check our Live Demos as well the Porto Functionality plugin is activated there and it must be the third party plugin issue at your end so please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution for that.
Thanks.
@PT-support2: Thanks. I just submitted a ticket with ID: #33613
Please when will the promo sales end ?
Hi,
This promo sales hopefully end on next Sunday.
Thanks.
hi can help me, there is a like a black box at my mini cart icon. i already go to porto > theme options > skin > mini cart > background color > transparent. but it still black. i wish to give the screenshot but dont know how to attached here.
Hi,
It must be the cache issue at your end, have you tried to check your site after removing the server, site and browser cache if not then please check it otherwise please contact us through our support system with your site WP Admin Login details and with the particular screenshot.
Thanks.
okay its solved already. thanks for the info!
Sound’s Great!
