26687 comments found.
Hi, does this work with godaddy shared hosting and secondly, is it better to install the current version or an older version considering many reported issues with the latest version? Thanks
Hello,
Our theme is working well with all servers with fair enough resources.
Some significant php params should have these values:
max_execution_time = 300;memory_limit = 128M;upload_max_filesize = 128M;post_max_size = 256M;Helpful reading – http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Best, Qode
Please help me understand how to create the wide menu for the magazine latest news menu. Right now I am getting this: https://imgur.com/a/7RQfwmn
Hello,
Latest News menu item is set to be wide https://www.screencast.com/t/vb5T3wZ27Pmi and submenu item is assigned to Custom Widget area https://www.screencast.com/t/gYSnAE2ADpc
and this css class is added, too qode-one-column-dropdown and this part of css is added in Qode Options > general > Custom Code > Custom css:
@media only screen and (min-width: 1024px) {
.drop_down .wide .second ul li.qode-one-column-dropdown {
width: 950px;
}
}
@media only screen and (min-width: 1200px) {
.drop_down .wide .second ul li.qode-one-column-dropdown {
width: 1100px;
}
}
@media only screen and (min-width: 1500px) {
.qode_grid_1400 .drop_down .wide .second ul
li.qode-one-column-dropdown {
width: 1400px;
}
}IN Appearance > WIdgets we added Qode Layout 1 widget https://www.screencast.com/t/gF44066wu6n
best, Qode
I cannot find the css classes (optional) input in the menu
It is not there.
Hello,
When you are in Appearance > Menus, first click on a Screen options and check box for Css classes.
best, Qode
I receive this error when I try to activate the theme “Parse error: syntax error, unexpected ’<’ in D:\INETPUB\VHOSTS\ux-mantra.com\hello\wp-content\themes\bridge\framework\lib\qode.layout.php on line 3616” I am not even able to login now. I understand that the php version on the hosting server should be 7.2 or above but since I have shared hosting, and the hosting service has 7.1 (can not be upgraded to 7.2 because it is shared hosting) I am left with no choice. What could be the fix? I have paid for 10 years of hosting so changing the hosting provider is not an option as well. Dear theme developer, can you please help?
Hello,
We need to check this closer. Please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and check this issue you are facing with.
best, Qode
Hola, al usar la plantilla nro 68 tengo problemas al momento de cambiar el texto de los botones del portfolio, no logro encontrar la raiz del codigo donde se encuentra ni tampoco un editor comodo del contenido de la ventan principal del portfolio, espero su pronta respuesta gracias de antemano
Hello, using the template number 68 I have problems when changing the text of the buttons in the portfolio, I can not find the root of the code where it is or an editor comfortable content of the main window of the portfolio, I hope your answer soon Thanks in advance
Hello,
Please, submit a ticket at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you there.
Best, Qode
Is it able to set “shop” page in woocommerce set as “full width” template?
Hello,
It could be achieved with minor custom css. Feel free to ask our support team at https://qode.ticksy.com if you need further help.
Best, Qode
Hello. For the side menu, can I use something else other than the ones provided? As I’m looking for an icon with the word Menu together with the hamburger with it. Thank you so much.
Hello,
Yes, it could be done. Try to add this part of code:
.side_menu_button:before {
content: "Menu";
display: inline-block;
font-size: 15px;
color: red;
}in Qode options > General > Custom Code > Custom Css. Feel free to edit parms for color, font-size…
Best, Qode
2: Questions please > 1:What WPBakery version is included with the theme? 2: Gtmatrix flags theme as very resource demanding . how can we optimize ?
Hello,
1) In our latest theme version we added Visual Composer 5.5.1 2) Please, submit a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you there.
Best, Qode
Hi, is that all the themes came with login/signup popup like http://bridge91.qodeinteractive.com? Thank you.
Hi,
It is part of our Qode Membership plugin, and you could install it no matter which demo are you using.
Best, Qode
Why is the template loading all that fonts (font-weight), even if not used?
<link href=’//fonts.googleapis.com/css?family=Raleway:100,200,300,400,500,600,700,800,900,300italic,400italic,700italic|Work+Sans:100,200,300,400,500,600,700,800,900,300italic,400italic,700italic&subset=latin,latin-ext’ rel=’stylesheet’ type=’text/css’>
It is slowing the site very bad!
Hello,
This part is loading by default. We have added option to completely disable Google Fonts in Qode Options > general https://www.screencast.com/t/plB8wNVVIM Or if you want to edit this api, our support agent could assist you, just open a ticket at https://qode.ticksy.com/
Best, Qode
I saw the comment from yesterday about the demos not working. I’m still having issues. Tried 3 browsers, restarting my computer, and restarting my router. For me when I click Demos at the top, it scrolls down but the demo menu never appears and the site keeps trying to resolve. Just wanted you to know. Thanks
Hello,
Thank you for writing in. We just rechecked and everything seems fine. Please, try again to check if demo section is working fine on your side.
Best, Qode
Have you stopped caring about or working on this theme in recent months?
Ongoing Google maps issues which cannot be resolved by several people on the forums (including me). When you try to submit a support ticket as part of the service I have paid for, your Bridge theme is not even listed as one of your products so cannot raise a ticket for you. OK theme but attention to ongoing support seems a bit lacking…
Hi,
Of course, we are caring about our customers, and having pleased user is our highest priority. All you should do is to add Google Map api key in Qode Options > General and this will be resolved https://www.screencast.com/t/roj0acgqt If you still have any issue, visit our support forum at https://qode.ticksy.com and then click on a Submit a ticket button and after scroll down to choose Bridge https://www.screencast.com/t/tqHVXyOcc3WH Please, let us know if there is any other issue. ThanksBest, Qode
Thanks for response but this is my issue…you don’t seem to have read my initial comment properly!
I have added the API key and also added the domain to Google maps API and still doesn’t work as many people have said on forum too.
I will try and raise this as a ticket again now. Thanks!
Hi,
We managed to find your ticket and it has been assigned to our agent who is working on it and will reply to you asap.
best, Qode
Thanks Qode I really appreciate your help on this 
You’re welcome!
From the begining we never work well with this theme . the home page is not responsive . someone can help us. thanks
Hello,
We are sorry to hear this. Our theme is fully responsive. So, please, reach our support forum at https://qode.ticksy.com and include your site URL with wp-admin access and our agent will help you there.
Qode
i try to answer but I don’t found my Purchase Code.where is it?
Hello,
Here you could check how to find Purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best, Qode
FROM THE BEGINNING WE HAVE THIS PROBLEM AND NOW YOU ASK TO US TO PAY ONCE MORE
Hi,
We are not sure about the issue you mentioned. We will gladly investigate and help you, but we need to take a closer look. If your support is expired, feel free to send us your site URL here and some screenshot will be helpful, too.
Qode
Hi, my site URL is : www.lagenziapubblicita.it we think that the visul composer no longer works.
if you want screeshot i have it , how do i send to you?
We waiting for Thanks for your help.
Paola Zacchi
Hello Paola,
We rechecked your site and you are using old version of our theme 7.5 Please, update Bridge to version 16.7 and WPBakery should be 5.5.2 Here you could find instructions: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/Qode
I have updated as your instructions but nothing has changed. The slides on the home page are not yet responsive. How can this problem be solved?
Hi again,
Thanks. We could see you are using latest version right now. And we checked homepage on mobile that seems to be ok https://www.screencast.com/t/JycTvDQGaZh https://www.screencast.com/t/WQF9bRY4 So, please, explain a bit more the issue with responsiveness you are facing with? ThanksBest, Qode
I need to send you my screnn shot
Hello,
Feel free to reach us here support@qodeinteractive.com and include your screenshot and explain which device are you using for testing. Thanks
Qode
Hello,
Greetings !!
How can I use course page designs for my other pages as well? I really like the flow, but unfortunately not running an education website. Can you please help?
Hello,
Please, note that Course is our custom post type and it is part of Qode Course plugin. You could only install this plugin in order to have this custom post type available and add your courses. So, maybe with custom modification you could get desired layout.
Best, Qode
Sliding Image how to set this?
Hello,
You are just adding images in Sliding Image Holder https://www.screencast.com/t/ynH20onx and inside the holder you could add desired elements https://www.screencast.com/t/IkpjQNeIWUu
Best Qode
where can I find layerslider-responsive-wordpress-slider-plugin—license / slider-revolution-responsive-wordpress-plugin-license / timetable-responsive-schedule-for-wordpress-license / visual-composer-page-builder-for-wordpress-license code (Item Purchase Code)?
Hello
Please, note there is no need to activate plugins that came bundled within our theme. More about it you could find here https://qode.ticksy.com/article/9426 If you need further help, please, reach our support team at https://qode.ticksy.com/
Best, Qode
Hello. I checked this theme at the request of my customer. I think this theme (travel) booking plug-in(Qode Tours plug-in) has bugs. I can not select a date from the calendar. You need to check this out. thank you.
Hello,
Thank you for writing in. We have added new dates for Booking forms, since previous dates are expired. Now you are able to test booking forms with calendars.
best. Qode
I tested your theme. I can only make booking today. It is a very inconvenient system. There seems to be a problem with a tour plug-in. Test it carefully. thank you.
Hi,
Thank you very much for reporting this. We will fix it asap. You could check after several minutes.
Qode
The plugin WpBakery Page Builder have licence incorporated for a period?
Maybe the WpBakery Page Builder isn’t updated, I can’t edit my website and it gives a ‘Empty Response’ to try edit it :@
Hello,
Please, check this article https://qode.ticksy.com/article/11730 There is solution for this error, just one line of code in configuration file will solve it.
Best, Qode
Hi there, the plugin WPBakery generated an update but I can not generate the update on the theme. Can you give me some help? Thanks.
Hello,
In our theme updates we are including latest version of plugins that came bundled within our theme. Please, check this part from our Official manual to see how to update our theme http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/ and here you could check how to update plugins that are included with Bridge http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/Best, Qode
There are multiple items no longer working on my website since the latest update. I have reached out to support and I have not heard back and need some help. I had to add code into custom code just to get the logo to show up on all pages (I should not have to do that), the cover boxes on my home page are frozen and no longer function properly nor does the map that use to be on the home page. Cover boxes work fine on my other pages where no map is present. In fact, both pages where the map is present have broken items like logo not showing up, map not working, and cover boxes not functioning properly… please someone help us
Just tested my theory, as soon as I delete the map everything works fine, but I need the map..
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and help you there.
Best, Qode
As reported above, the newest version of Bridge with the newest version of Visual Composer are not playing nice and causing EMPTY RESPONSE errors on GoDaddy hosting. Tested with Flatsome theme, and is working with latest Visual Composer.
Hello,
Please, check this article https://qode.ticksy.com/article/11730 There is solution for this error, just one line of code in configuration file will solve it.
Best, Qode
