23207 comments found.
Just writing this in case anybody else has the same problem. I had PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature problem while updating plugins and fixed it by applying the license again.
Hi,
Sound’s Great!
That you have managed to solve your issue by yourself.
And sharing the solution with other customers 
Thanks.
Hello,
http://prntscr.com/kpdf3d http://prntscr.com/kpdf84How can i change these triangle’ s colours?
Thanks
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements.
.section-custom-construction .container:before {
background: green none repeat scroll 0 0 !important;
}
.section-custom-construction .container:after {
background: yellow none repeat scroll 0 0 !important;
}
@media (min-width: 992px){
.section-custom-construction-2:after {
background: blue none repeat scroll 0 0 !important;
}
}
Thanks.
hi sir , i just buy now . this theme and i install , when i go to active button i am getting this error on page. please check . Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /home2/caronicc/public_html/shoaib/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
I want to create color product variations with combined colors, for example: Black & Red, if i want to create this with an image, not just the tag, what i have to do?
Example: https://i.gyazo.com/9eb96fde1f2b48804ae1d92e5e0d2f13.png
Hi,
As you know that we have used the WooCommerce plugin in our theme and by default WooCommerce has not any option for color or image swatches so you have to use any third party plugin. I have searched and found some which will helpful for you in your case.
1. https://wordpress.org/plugins/variation-swatches-for-woocommerce/
2. https://wordpress.org/plugins/color-or-image-variation-swatches-for-woocommerce/
3. https://wordpress.org/plugins/woo-variation-swatches/
4. https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/
Thanks.
Thank you for the answer.
Another issue: The plugin Additional Images for WooCommerce doesnt work, the images not displaying with Porto, can you help me?
https://i.gyazo.com/e3fd4e7d7fcfe87762cac23c4c0faf06.png https://i.gyazo.com/6bf8adfd900be5b7f04e5e467adae19c.pngHi,
Sorry to say that but this is the third party plugin issue so it’s better to contact plugin author and ask him to make compatible the plugin with the theme and solve the issue for you.
Thanks.
I’ve done a new Slider, and when I’ve tweaked it, it does not modify, what’s the problem.
THNAK YOU << EDIT NOW
Sound’s Great!
That you have managed to solve your issue by yourself
Hi! How can I change or replace Social share for my own? For example, I want to add this button (URL) http://connect.ok.ru/dk?st.cmd=WidgetSharePreview&st.shareUrl=%post_full_url%
Hi,
You can find all the possible social share icons/options into Appearance >> Theme Options >> Social Share >> Enable the share which you want to.
If you want to add your own social share then this requires Customization there is no option in the theme for that.
Thanks for your understanding.
I know that.. And how to create your own button? I need to add this link here https://ok.ru
Hi,
Can you please tell me where you want to add the button? In header, footer or anywhere else? Please send me the screenshot of the position then I will give you the file name where you want to make changes.
Thanks.
need a button under the product. how do you send screenshots?
Hi,
Sorry to say that you can not show the social share button under the products. There is no option in the theme to do that.
For paid customization, please contact our customization support team through email here: nicework125@gmail.com
Thanks for contacting us.
Have a nice day
Hello, I use header 13 on your theme ( http://tezen.eu/ ) and would like to use an Icon for the minicart instead of the text. Is it possible? I tried allready this code: #mini-cart .minicart-icon:before { content: ”\f217”; font-family: “FontAwesome” !important; } But it has no effect.
Thank you
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#mini-cart .minicart-icon {
display: inline-block !important;
}
}
.cart-subtotal>.woocommerce-Price-amount{
visibility: visible !important;
}
.cart-subtotal{
visibility: hidden;
}
Thanks.
Hi, that worked. Thanks for the great and fast support. Any Idea how I can also include the icon with the number of items in the cart? thx
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#mini-cart .cart-items {
display: block !important;
}
}
Thanks.
worked. great support. Thank you
Most Welcome
Hello, I’ve installed the theme but I don’t have the menu “import demo” on the “options theme” part…
Hi,
Please go to Porto >> Setup Wizard >> Install Demo. You will find the Demo Import section there, please see the complete video Installation Guide of Porto WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Thanks.
Thanks but now the demo doesn’t want to unzip. We follow the instruction for server and choose the alternative import.
Hi,
Please make sure that your server PHP has zip option enables, if no then please ask your hosting provider to enable it on your site, this is your server issue, and also please ask your hosting provider to remove all sorts of restriction from your account in order to communicate your server with our internal server.
Hope it will help you in solving your issue otherwise please contact us through our support system with your site WP Admin and CPanel Login details so we will check it for you.
Thanks.
Ok looks like I can’t create the child them trough the set up wizard. If I dupplicate the original theme through FTP and name it after porto.child , it would work ?
Hi,
No it will not work because child theme is the name of the single function file, Child theme only Includes in it function.php file and if you wants you will modify the child theme as per your requirements.
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, I can’t connect to the support system… I asked a new password but never received the mail…
Hi,
Please provide us your product purchase code via our email: newsmartwave@gmail.com so we will verify and create a support account for you.
Thanks.
hi there. how to delete size guide in product description? do i need custom css code for that or where to find in theme options?
Hi,
For Removing Size Guide Tab: The Size Guide Table comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.
Thanks.
okay the details has been deleted but the title of “size guide” is still there. i already delete in theme options and blocks but the title is still there.
and also how can edit the other title text such as “additional information” to “information” only.
Hi,
If you removes the title from theme options then it will not show on the product page, now it is the cache issue on your site so please check your site after removing the server, site and browser cache.
For Removing/Changing Name/Order of Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/
Thanks.
i keep clearing cache and refresh the page, but it doesnt work
i also have disable the product ratings and it appear in product page. i go to woocommerce > settings > products > untick the enable product reviews
Hi,
Can you please send us your site login details of your site so I will check and solve the issue.
Thanks.
i already open order ticket #34023 clearing cache issue, pls check, thanks.
Hi,
Now please be patience as Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so once your ticket will resolved you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
I have error in my install.
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in /public_html/wp-content/themes/porto/inc/plugins/plugins.php on line 24
Even though I am meeting the current minimum system requirements….
Wordpress Version: 4.9.8 PHP Version: 5.6 Porto Version: 4.6.2
Submitted Ticket: #33992 Error After Activating
Hi,
This is surely the server incompatibility issue, and I have just talked with the Technical Support Department and they told me that they replied your ticket and they need your site WP Admin and CPanel Login details in order to fix your issue so please reply your ticket with the required information.
Thanks.
Hi would you consider adding visual composer support to the category pages? Thanks.
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi,
You can change the color from Appearance >> Theme Options >> Skin >> Header and Main Menu. Please read the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
working now thankx
Sound’s Great!
Hi,
After installing https://wordpress.org/plugins/api-key-for-google-maps/ and setting “AIzaSyC4F2jctubCCH4IYNALGczTFXHnTGo2ggU”as API key (as you recommend) to fix the issue with “This page can’t load Google Maps correctly.” text on google maps, the error text is still appeared at my footer where I use a porto block to show a small google map on the first column. You can check my client’s website here: http://melissa-samos.com/. Even if the google map is appeared correctly at contact page, the error text is still appeared at the footer of all the other pages.
Waiting for your advice on the issue!
Hi,
Can you please make sure that you are using the Ultimate Addon for visual composer plugin on your site and in footet widget you are using the particular plugin element so that is why it is giving an error on your site, for solving this issue you also have to paste the same API key for Google Maps into Ultimate Addon for Visual Composer Plugin setting and then save changes hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Could you please inform me where exactly can I find the API key field into Ultimate Addon for Visual Composer plugin settings please?
Hi,
Please go to Admin Panel >> Ultimate >> Google Map >> Insert the API key. But this option is available only in the latest version of Ultimate Addons for VC.
Thanks
i have updated the latest plugin but its showing The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.
Hi,
Yes you have to update the theme required/recommended plugins after the theme update and you can update the plugins from Porto >> Setup Wizard >> Plugins.
Thanks.
Why does updating this theme always reset widgets? I update via cPanel and every time I have to fix them, it is such a waste of time.
Hi,
Sorry to say that but I have tested the theme update at my end and do not find the issue, This might be a plugin conflict issue at your end, always deactivate all the third party plugins on your site before an update hope you will not find an issue.
Thanks.
I want to know why the featured image of a product looks pixelated, but the others images from the same product looks fine. Here is an example, with the same image:
Featured image: https://i.gyazo.com/5f91b0c42d2410f76630cb4967d7d92a.png Gallery image: https://i.gyazo.com/1f7b006bce32d11e053224b12ca76e75.png
Hi,
This is because the size of the product image is not set, you have to set the product image size and then must have to regenerate the image thumbnails your issue will solve. Please follow the steps given below to setup the image size as per your requirements.
To change image size: To change this setting now on the front end you have to go to customize >> WooCommerce >> Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
Thanks.
Sad, downloaded it 2 days ago – found one bug after another and support don’t response that fast :\ now I have to wait for slow response because I can’t continue to use the template with all that bugs… what a pitty :\
Hi,
Sorry for the Inconvenience dear but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and also we replied/solved three of your tickets please check those and there is not bug in the theme, I have provided the small video clip in your ticket reply as well that I tested the same as in your scenario and do not find an issue at my end and also you can check it on our Live Demos as well, the bug in at your end and we need your site WP Admin Login and permission to debug your site so that we will able to find and solve the issue for you.
Thanks for your understanding.
I have error in my install.
Parse error: syntax error, unexpected ’.’, expecting ‘)’ in domain/wp-content/themes/porto/inc/plugins/plugins.php o
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Does anyone know how I can add a widget to header top area? I can’t see a widget area for header left or header right in Appearance > Widgets. I own dozens of multipurpose WordPress themes and they all have this, but I can’t find it with Porto.
I want to add the GTranslate plugin’s widget to the header instead of the WPML Language Switcher, and also want to use a different currency switcher. Please help anyone? I’m having difficulties adding what I want to this theme.
Regards
... also if I use Porto’s language switcher menu, how do I change the flag from US flag to the UK flag? English originates in Britain after all.
Hi,
Sorry to say that but there is no option in the theme for adding widgets in the header but you can use the Custom Menu, HTML code into header by pasting it to Appearance >> Theme Options >> Main Menu.
Please read about the header setup in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/#header_setup
&
How to setup Language Switcher and Currency Switcher?
You can show wpml language switcher or wpml currency switcher.
You should enable Show WPML Language Switcher and Show WPML Currency Switcher options in Theme Options > Header.
Before enable these options, you should install WPML and WooCommerce Multilingual – run WooCommerce with WPML plugins.
You should configure wpml language switcher in WPML > Languages > Language switcher options. You can see here for more details.
You should configure wpml currency switcher in WPML > WooCommerce Multilingual > Manage Currencies. You can see here for more details.
Further more you can also read about it in the theme documentation and if you want to use any other language plugin then you can use it but at your own risk because we do not provide support for any of the third party plugin that is not compatible with the theme, You can find all the compatible Plugins with the theme list here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
Thanks for your answer, although it did not answer my questions. In any case, I have now worked a lot of it out myself, and hope this will help others. Some of us have large online stores with many changing products, so creating different language files for each product page is time-consuming, whereas GTranslate will translate automatically on-the-fly.
I was indeed able to add GTranslate plugin, and I copied the file /porto/header/header1.php into /porto-child/header/header_1.php and edited the file.
Here I was able to add the PHP shortcode for Gtranslate into the left header area of the file header_1.php:-
echo do_shortcode('[gtranslate]');This proved to me that Gtranslate was, in fact, compatible with Porto. It is compatible with all the themes I have (hundreds of sites), and no reason why it could not be used with Porto. It’s not helpful to force your end-users into using just one type of translation software when others can work. Maybe consider revising your documentation. Also, consider adding the use of widgets for header Top Left and Header Top right so we can easily add what we want to these areas without having to edit .php files. All other multipurpose themes allow the use of widgets in header top – it’s very useful to be able to use widgets here, and very frustrating to have to edit PHP code to get things done.
Regards
Hi,
First of all Sound’s Great! that you have managed to solve your issue by yourself.
And hope your solution will help lot of Customers as well.
And there are hundreds of WP plugins and we are not required to make the theme compatibility with every WP plugin and it is also no possible. So that is why we always ask the customers that try any third party plugin which is not compatible with the theme at your own risk because we have not tested the third party plugin with the theme so we are not able to provide the guarantee for that.
Thanks for your understanding.
