179 comments found.
Hi, what is the exact plugin name in order to have the landing page?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello,
I just received an update email saying the theme has been updated, however when I try to install on my WP Admin, the install always fails. Is there another way I should be doing this?
Hello,
Please follow this guide for successful demo import http://penumbra.edge-themes.com/documentation#getting_started_updating_penumbra
For all other questions, please open a thread in our forum https://edge.ticksy.com/ Thanks!
Edge
Hi, please can support get back to me on my query. It’s quite urgent.
Hi,
We assigned your ticket to our agent who is working on it and will reply to you asap.
Best, Edge
Hey guys,
Receiving this problem when I install the theme ” Fatal error: Uncaught Error: Call to undefined function ” I already sent a ticket with no reply #1708447
Could you please help me on this?
Hi,
Our support agent just answered on your ticket. Please, check response on ticsky. Thanks
Edge
Thanks!
You’re welcome!
Hi there, I accidentally deleted the “Menu top area” widget where there was the search button and the icon to activate the sidebar information (you can see it on your page http://penumbra.edge-themes.com/portfolio/masonry/). How can I do for re-insert it?
- It’s possible to avoid the click on the images into a single portfolio? I’d like to have non-clickable images for avoid to enlarge them.
- In the Portfolio-Gallery-Overlay is it possible change the intensity and the color of the overlay transparency?
Thank you very much, l will not disturb you anymore! Eleonora
Hi Eleonora,
Please, for any question like this one, submit a ticket on our support forum https://edge.ticksy.com and include your site URL with wp-admin access. Our agent will gladly help you there.
Best, Edge
Hi there, great theme thank you! I need assistance with importing the demo content please. It won’t get passed 40%. Thanks so much.
Hello,
Thank you for reaching us!
You can find minimum server requirements for demo import here.
https://edge.ticksy.com/article/10241/
And here’s the helpful step-by-step guide on how to import demo content successfully.
https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi,
Thank you for the quick reply.
I tried that. Didn’t work.
I have emailed your support this morning. No reply yet. Will wait and hope to hear from them soon.
Thanks so much.
Hi,
We couldn’t find your ticket at https://edge.ticksy.com/
Please submit one if you already haven’t.
Edge
Hi,
Is your support website broken. I submitted a ticket almost 8 hours ago. I’ve submitted another ticket now as you suggest. Ticket numbers #1694585 and #1695061.
Please can somebody urgently assist.
Thank you.
Hi,
Support agent has been informed, your tickets will be answered as soon as possible.
Edge
Thanks so much. Appreciate it and your quick response.
You’re welcome, have a good one!
Edge
Hi,
Your support agents just got in touch and sent me a how to guide to import demo content. I’ve done all of these things, but it didn’t work. I asked them to install it for me. I’m not sure how else to say this so that they understand. Please advise?
Hi there,
Please can somebody urgently assist with importing the demo content.
Thank you.
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Thank you. Appreciate it. Really great theme – just want to be able to get started on it 
We understand Hope you’ll be satisfied.
Edge
Thanks so much to Jerry for the effort and assisting with the demo import.
Glad we sorted that out!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Edge
Hi, is it possibile have 5 columns on Portfolio Masonry? Like on this site: http://malikafavre.com/
I see that on the Edge options it’s possible select only 4 columns, but maybe you have another solution… Thank you so much!
Hello,
We have 5 columns layout for portfolio list -> http://penumbra.edge-themes.com/portfolio/5-columns-wide/
You can find very similar layout with Masonry Joined as well -> http://penumbra.edge-themes.com/portfolio/masonry-joined/
Edge
ok, tank you! And is it possible lower the moving arrows on an open portfolio-post? my arrows go under the icons of social networks and it’s very difficult to click on the right one…
Hi,
Please send us the post in question. Thank you.
Edge
Like in this: http://eleonoracampanella.com/index.php/portfolio-item/dirkgentlys/
You can see that the arrow is over the social networks icons…
I have just 2 more question: - Can i disable the search button on my Portfolio page? - Why I can’t see the footer?
Tks so much!
Hi
We need to ask you to submit a ticket on our support forum at https://edge.ticksy.com/ for any question like this one. Just include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme,best. Edge
Hey, do you offer customisation services as well?
Hey, love the theme and its fast 
What we need is a category choice in the portfolio and webshop. You see this a lot all categories in text or buttons next to each other and when clicking it only shows you that category. Is this possible in the current theme?
Hello,
Thank you for your kind words! Yes, you can display portfolio or shop categories. For example, please see this shop page: http://penumbra.edge-themes.com/light/shop-with-sidebar/ . Categories can be found in the sidebar: https://www.screencast.com/t/L25fcSGUv8 .
For the portfolio list, you can also set a category filter to appear on top.
Best, Edge
Hey thanks, well I didn’t mean that. I mean it like this from your other template http://conall.edge-themes.com/standard-3-columns/
That its on top and the below content changes when clicking
Hello,
Yes, this is possible. This is what the category filter looks like on Penumbra: https://www.screencast.com/t/OrukNx1AlEmy .
Best, Edge
Awesome, so thats also possible on the shop page right?
After this I’m ready to buy
Hi,
Categories can be placed within a shop sidebar, as per this example http://penumbra.edge-themes.com/shop-with-sidebar/ For any additional questions, please refer to our support forum Thanks!
Edge
Hello, I want to ask how to add or embed video link from youtube in Portfolio pages? In single upload, I don’t understand ID mean. Thank you, your themes are great
Hello,
Video ID is this part of the URL https://www.screencast.com/t/aj9gKuT0MH We located your support request #1645537 and forwarded to our support team as urgent. Please check ticket status in a couple of minutes. Thanks!
Edge
Hi,
I recently contacted you and had no response.
I’m interested in your One-page Home theme and have a query before purchasing. As this is designed for portfolio sites, is it at all possible to change the permalinks name ‘portfolio’, to something more fitting for the site I am building.
Hello,
Thank you for taking interest in our theme.
Don’t know where did you write, but not a single comment in our Dashboard has left unanswered.
You could change ‘portfolio-item’ part of the URL if that’s what you meant http://penumbra.edge-themes.com/portfolio-item/magazine-10/ We have an option inside theme settings to change that to your desire https://www.screencast.com/t/YhzcV3YZBd6
Best, Edge
Hello,
I’m trying to make the portfolio masonry filters as hyperlink linkable from homepage.
How can I achieve it? I really need it.
Thank you in advice
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer in our official manual http://penumbra.edge-themes.com/documentation/
Best, Edge
Hello! Is there any manual instructions on how to adjust the features of this theme? I have problems modeling even the simples things like the main page linked text 
Please, help!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Additionally, you can find theme manual on this link http://penumbra.edge-themes.com/documentation/
Best, Edge
Hello
Really good Template. Bevor i buy i have 1 question.
I want the Portfolio for Video, Vimeo and MP4, If i Click on Video, then open the Video in Lightbox and not in NEW page, and play automatic. After i can change left or right for next Portfolio. Is this Possible?
Best Regards Edward
Hello Edward,
This is possible only for single portfolio items http://penumbra.edge-themes.com/portfolio-item/mani-launsh-campain/ However, portfolio list doesn’t feature this possibility http://penumbra.edge-themes.com/portfolio/pinterest/
Best, Edge
Does this theme support video within the portfolio section? I noticed there’s a possibility of having it in blog but I have a combination of videos and still images that I’d like to showcase for my site.
Thank you.
Hello,
Thank you for taking interest in our theme. Unfortunately, it is not possible to add video in portfolio lists. Portfolio list supports only portfolio featured images. You can upload video on portfolio single pages. Please take a look: https://www.screencast.com/t/EtnQM9hh
Edge
Dear Edge-Themes support,
Greetings of the Day!
I went back to make some changes on the website as I needed to make a new homepage. But after importing the demo page content, some of the elements like the Portfolio Slider and Testimonials of the Freelancer Home aren’t working on it. I couldn’t make a ticket on the support website as I finished my website months back and my support just expired just 3 days back. Can you please look into it? I would really appreciate it if you could provide assistance on it since my issue is really small. I can send you the brief on PM or email you, whatever you prefer. (Edit: I just sent a PM to you)
Looking forward to your revert.
Hi,
I received your email and replied immediately, please check mailbox.
Thanks, Edge
Hi,
Thanks for your revert. I replied to it, please check.
Hi,
There’s no need to post here every time you reply, I check mailbox couple of times a day. Thank you
Edge
It’s not WooCommerce 3.4.0 ready… Now I have 3 alerts in my WP-ADMIN because of this.
Version 3.0.0 of penumbrawp/woocommerce/content-product.php is obsolete. Core version is 3.4.0
Version 3.2.0 of penumbrawp/woocommerce/global/quantity-input.php is obsolete. Core version is 3.4.0
Version 2.5.0 of penumbrawp/woocommerce/product-searchform.php is obsolete. Core version is 3.3.0
Hello,
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.
Fear-not, however. This won’t affect yours or the work of the plugin and the end user won’t experience any difficulties whatsoever. If this really bothers you and you want the message to dissapear forever, you may want to refer to this article https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/ for a detailed explanation on how to update old template files.
Edge
Hi Mike/Edge Team,
I have just tried to reply with my wp admin details so you can address the error the theme has with mobile menus and it is saying my support had expired?! We have just had the weekend here so I do not check emails. Impossible timing! I am not wanting to purchase additional support when I have a ticket open for resolution. Ticket: #1585956 could you please email me to resolve asap.
Kind Regards
Hello,
Please write us an email at support@edge-themes.com including your wp-admin access, so we can see more clearly what is going on.
Edge
Hola. Primero, quiero decirles que su theme es fantastico.
Tengo una pregunta. si utilizo WPML ¿En donde saldría el botón para cambiar el idioma y la moneda?
Muchas gracias.
Hello,
You may find helpful information regarding WPML plugin here
https://wpml.org/documentation/faq/Best, Edge
Sorry for putting the text in Spanish, it was a mistake.
I already read that information, my question is Where will the button be placed to change the language? I have some themes and the place can change. sometimes it is in the menu, sometimes in the header, etcetera. In this theme where the button will appear?
Hi,
When you install WPML, in the plugin options you will see an adjustment that defines where will you put WPML language switcher. You may choose between different widget areas, which you can find in Appearance > Widgets.
Best, Edge
Before I buy, I’d like to know whether or not the Intro to the Theme’s site that says B/W (for the black and white versions of the themes), is available to access in the theme? That opening is perfect for what I’m looking to achieve with my site.
Let me know.
Thanks!
Hello,
All features that you see in our demo presentation can be downloaded on your side as well, using a simple one-click importer tool. All theme functionalities, as you see in demo presentation will work on your side after you install our theme.
Best,
Edge
