26721 comments found.
Hi! I have installed the theme, but when I try to import a demo nothing happens, all the required plug ins are installed
Hi,
Please, check this article in order to finish demo import https://qode.ticksy.com/article/9420 For any further assistance our support team is on your service at https://qode.ticksy.com/ Just open a ticket and include your site URL with wp-admin access and our agent will help you there.Best, Qode
Hi how are you? I have one question. I have this site: http://cristianritondo.com.ar/ But when i see it in a mobile device, the image on header (its a background image on that row) get a strange crop. Its something that i can do to see the full image? or at least another crop? Thanks
Hi,
Try to disable Parallax effect for touch devices in Qode Options > Parallax https://www.screencast.com/t/qOUaoX3kFJoZ That should be helpful.
Best, Qode
Thanks, but it helps just a little, maybe if i change the imege size? i will try
Hi,
Try to add this part of code:
@media only screen and (max-width: 480px){
section.parallax_section_holder {
background-size: contain;
}
}in Custom Css.
Qode
No, when i put that code, this happens: https://puu.sh/BqCiV.png
Now i change the image, so when i see it in a mobile, its a better crop of it. Thanks anyway!
Another question. I “image title post”, how can i delete the “posted by”. Also how can i change the margins, cause is on the edge.
Hi,
Ok. Thank you for the update. Do you want to remove this By and name of the author https://www.screencast.com/t/KdL9eIj0 ? And which margins do you want to change? Could you elaborate this further more? Some screenshots will be helpful.Best, Qode
Exactly, i want to remove that, “BY C134…”, its possible or if i want to remove that, also remove the date?
And fot the margins i mean this: https://puu.sh/BqGyx.png This happens in “image title post”.
Hello,
Thanks. In Qode Options > Blog > Blog Single there is option to hide author name https://www.screencast.com/t/PeAg1Ol5CDSR For the margins, feel free to add this part of code: .blog_holder article .post_content_holder { padding: 0 20px; }in Custom Css.
Best, Qode
Look, i already have that option disable but the author keeps there: https://puu.sh/Br8Oz.png
and about the code for the magins, when i use it, this happens: https://puu.sh/Br90c.png
Just the left margin works, but no the right one. But also the header image, and i only need the text to have some margin. So it doesnt works
Hi,
To hide author, use this part of code:
.blog_single.single_image_title_post .post_author,
.blog_single.single_image_title_post .vertical_separator{
display: none;
}and to add padding just on text, use, this part of code, with desired value for padding:
.blog_holder.single_image_title_post article .itp_post_text
.post_text_inner {
padding: 20px 100px;
}Best, Qode
Now is perfect both things! thanks!!!
You are welcome 
After importing the demo, the Home page says Sorry, no posts matched your criteria.
Hello,
We assume that you need to edit Visual Composer custom elements which are showing posts and to change author from whom posts will be displayed because import won’t import users. For further assistance, open a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate and help you there.
Best, Qode
Hey,
I’ve read about mega menu options on Bridgebut I can’t find any option related to it in my menu. Did that functionality disappeared over the time? I’m trying to have a fullwidth dropdown menu. Thanks for your help!
Hi,
Please navigate to Appearance > Menus and configure those menu items like this: https://www.screencast.com/t/rqi4UF1Tn So, for parent menu item you are setting to be type Wide and then below you are nesting children menu items.
Best Regards, Qode
Hi,
Thanks for the quick reply. I’d love to configure the menu as specified but I don’t have the wide option. I only have the basic configuration. (See: https://snag.gy/kJ2w0G.jpg ) Should I activate something somewhere else?
Thank you!
(I have some issues with my screenshots. Let me know if you can’t see it! )
Hi,
We could see your screenshot, but as we could see, this menu layout is not from our theme. Could you, please, recheck if you are using Bridge theme on that installation? Thanks
Qode
Hi,
I confirm that I’m using the theme Bridge by Qode (see: https://snag.gy/amUJyq.jpg and https://snag.gy/swf0Av.jpg ). I’m just using a child theme to make changes if needed but that’s all. I’m using Bridge for a while now and I never saw this “wide” option on my menu. What should I do to see it?
Thank you!
Hi,
Please, submit a ticket on our support forum at https://qode.ticksy.com and include your site URL with w-admin access and our agent will investigate. Thanks
Qode
Hi, I would be happy to do so but I don’t have access to support anymore (purchase was more than 6 months ago)...
Hello,
Feel free to reach us here support@qodeinteractive.com and include your site URL and wp-admin access and we will check if it is related to our theme.
Qode
I will do that. Thank you!!
You are welcome!
Hi!
I don’t know why my Api Key is not working anymore…i have it in Qode Options and everything is setting but doesn’t appear the map and the console says:
js?key=AIzaSyDXeKansVwqFn_goabPHfMgXAdqTDkpoIc&ver=4.9.8:40 Google Maps JavaScript API error: ExpiredKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#expired-key-map-errorI created again a new one but still not working.
Please, help and many thanks in advance.
Hello,
By new google map policy you could create key using free account with $200. It could be you exceeded limit. Please, find more about it here https://cloud.google.com/maps-platform/pricing/Best, Qode
Ok thanks!
You’re welcome!
Hi again! A little “issue”. I made a row with a video background. No problem so far. I put the three suggested video format (mp4, webm, ogv) but on smarthphone none of them work! (no matter what the smarthphone). Do you know this problem? Maybe you can suggest a video format or a way to make video visible on mobile? Thank you so much!
Found a way, put them in layer slider 
. But does autoplay works also on mobile? It seems to start only on pc. Thanks!
Hello,
Glad to hear this has been sorted out. We’ve used html5 video for our slider and some touch devices have support for html5 video standard and some do not, therefore we disabled video for all of them. However, we’ve implemented Video Preview Image field, so on tablet and mobile devices you will have image instead of video.
On this plugin page, is explanation for this autoplay behavior on mobile:
https://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin/1362246/comments?page=476&filter=all#comment_19525695Best, Qode
Thank you, the fact is that the video is very important to show. I know about fallback image. I think I’ll use a video player from you tube for mobile ^^“
You are welcome. Ok, we hop you’ll find good solution for this.
Hello,
I’ve big problem with my responsive menu, on mobile, it’s good, but if I reduce the size of my computer screen, the menu is on 2 lines.
I think the problem comes from media screen, but I’m not sure…
some help?
Hello,
We located your ticket on our support forum with the same topic and our agent is working on it, so you could check response on ticksy soon.
Best, Qode
Ok thx
You are welcome!
Hi guys, i have a short question and hope you can help me out even though official support has expired. I have one word which i cannot seem to be able to translate.
In the shopping cart page, you have cart total box. In this box, you will find Subtotal, Shipping and Total. I want to translate the word Shipping, but cant seem to find where to do this. Im using Locotranslate but it does not show in the theme anywhere.
Can you help me out with this?
Greetz and thanks!
Hi there,
Please have a closer look at the following article in order to have your WooCommerce properly translated – http://docs.woothemes.com/document/woocommerce-localization/
Hope this helps.
Qode
Sorry if i’ve missed the comment but is there a fix to the ‘developers only’ issue showing on Google Maps?
or do i need to add my credit card details to an account for an API key to show the map?
Thanks!
Hi,
Yes, you could find more about new google map policy here https://cloud.google.com/maps-platform/pricing/ So, you could use free credit of $200 they offered.
Best, Qode
HI, Quick question, suddenly it started to show wrong the sticky menu, i already updated the bridge theme. However still looking bad, do youn know what is missing, please?
https://reyma.com.mx/Thanks
Hello,
We have just checked and it looks like Sticky Menu is shown well. Please, check this screenshot https://www.screencast.com/t/a0UWfGIV Could you, explain further more what is the issue you are facing with?
Thanks Qode
Hello,
I’m having problems with the theme (demo 20). I made a portfolio site and each time I make a selection, it starts loading and then it stops at a blank white page.
Please help!!!
Hi,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access. Our agent will check this closer and assist you.
Qode
Hi,
How do I fix. The button on my Quode slider shrinks on mobile devices but on the demo it isnt so. How do I fix?
https://stopitsnow.com/ http://bridge77.qodeinteractive.com/Hi,
Try to check how we set Advanced responsiveness for QOde Slider https://www.screencast.com/t/UwjNinGyP and for any further assistance, reach our support team at https://qode.ticksy.com// and include your site URL with wp-admin access and our agent will gladly help you there.
Best, Qode
Really need help! My site works fine when I am logged in, but does not work if I am not logged. Menu does not work, links do not work. I really don’t understand… Can you help?
Hello,
We could suggest to try to deactivate all third party plugins first. Then, if the issue persist, we really need to check this closer. So, submit a ticket on our support forum at https://qode.ticksy.com and include your site URL with wp-admin access so our agent could investigate. Thanks!
Qode
I have already deactivated all the plugins, the problem persists. My support has ended… Thank you.
Feel free to reach us here support@qodeinteractive.com and we will check this. Thanks
Hello, thank you for your help. I have replicated the website on another server and it works fine, so the problem is the server…
We are so glad to hear this has been sorted out. Thank you for the update.
Qode
Thank you for your help. I have replicated the website on another server and it works fine. The problem is something about the server…
Hi there, I’ve used Bridge for a client’s website last year and I’d like to improve it now with re-ordering columns on mobiles. The problem is that I built the pages with the Qode Elements Holder, not with simple columns so the “reverse” css nor the push/pull technique seem to work. Any chance you guys will add a reverse option to the Qode Elements Holder soon? or a suggestion to solve this issue? Best regards, M.
Hi,
The columns in Qode Elements Holder are stacked at the top of each other in responsive mode, so the left column is shown at the top and the right column goes below it. This is a default layout on mobiles. It is not possible to get reverse order of columns on mobiles via options, but it can be done with a bit of CSS.
First you need to add extra class: custom_reverse_order to each Row (section) that you want to have reverse order of holder items on mobile devices. Click to edit the Row and enter extra class like this:
https://monosnap.com/file/Egq8Nd6FR84DCf4k8GT05acFy1gwxeThen add the following code into Qode Options -> General -> Custom CSS field: After that check the page on mobile.
@media (max-width: 768px) {
.custom_reverse_order .q_elements_holder {
display: -webkit-flex;
display: flex;
-webkit-flex-direction: column-reverse;
-ms-flex-direction: column-reverse;
flex-direction: column-reverse;
}
}Best regards, Qode
It works like a charm, thank you very much!
Maybe the option could be added to the Elements Holder in a future update? Just an idea 
Anyway, thanks again, you guys rock!
You are welcome. Thank you for this suggestion.
Wish you all the best, Qode
Hi, in your theme can you:
1. Change the size of the responsive grids?
2. If I wanted to put 5 images next to each other, would I be able to set it so that the images all stayed in a row and changed size rather than images dropping to the line below on a smaller screen?
Hi,
Thank you for taking interest in Bridge.
1) This could be done with custom css. Also, some elements, such as Qode Slider have included advanced responsiveness settings. https://www.screencast.com/t/CSqfy0T3BcXH2) Yes, you could force that all 5 images be in one row, even on smaller screens.
If there is any other doubt, please, let us know. Thanks
Qode
How do I get a custom link to the specific gallery I made with a “category”? There is no URL for me to use…. is there a fix for this? for instance www.legacy.com/bathrooms or www.legacy.com/interiors
Hello,
It depends on how did you set permalinks actually. But by default to access blog posts’ category, here is one link http://demo.qodeinteractive.com/bridge/category/design/ And here you could check one portfolio category http://demo.qodeinteractive.com/bridge/portfolio-category/Business/
We hope it is what you’re looking for.
best regards, Qode
Hi! Seems there’s some template which is not full compatible with last woocommerce version:
The version 3.4.0 of bridge/woocommerce/checkout/form-coupon.php is obsolete. The kernel version is 3.4.4
Any help? Thanks!
Sara.
Hi there Sara,
There is no need to be worried about. Just header of template is not edited. It will be changed in next theme update. Until then, use theme and shop normally.
Best, Qode
Hi, I’like to customize, prev and next icons in “portfolio small slider”. Could you help me please? Thanks
Hello,
In Qode Options > Elements > Slider Navigation Interface > FLex Slider you could set desired options for this navigation https://www.screencast.com/t/EEOTKIkb1Dj
Best, Qode
Perfect! Thank you very much!
You are welcome!
Hi Qode,
How can I put hyperlink in this colomn? https://prnt.sc/kqei7dHi,
Please, open a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access so our agent could assist you with anything that could be done within our theme,
Best regards, Qode
Hi Qode! I don’t know if it is only me, but when I updated to 16.8 and tried to import demos, it just didn’t work. It doesn’t even load. As soon as I click the “import” button the page refreshes by its own but without a progress in the bar. Also the demos thumbnails look like a broken jpg file.
Hopefully I still have an old version file when I bought it but when tried to edit a page had the ERR_CONTENT_DECODING_FAILED error so I did what you recommended here (https://qode.ticksy.com/article/11730) and worked. But I am having problems with the plugins
I have the memory requirements in my server and all the settings you recommend
I hope you can do something about this issue or is there something I should do? Greetings
Hi,
Thank you for writing in. For the demo import process, we could recommend to try with solution from this article: https://qode.ticksy.com/article/9420 If the issue persist, submit a ticket on our support forum at https://qode.ticksy.com/ and include your site URL with wp-admin access so our agent could investigate and help you to finish demo import proccess.Best regards, Qode
