23242 comments found.
Hi, I have just upgraded from version 4.6.2 to your latest version 4.7.0. I am using the porto child theme, do I have to do any update to the child theme.. or it will automatically be upgraded?
Hi,
No, You do not need to update the Child Theme, Please read this thread: https://wordpress.stackexchange.com/questions/276002/do-i-need-to-update-the-child-theme-too-after-updating-the-parent
Thanks.
Hi. I do not have support anymore, but in this last update I missed the custom font manager and the Mini Cart option on the Header tab. Can you please put it back on?
Hi,
I have tested the latest theme 4.7.0 and finds the Custom Font Custom Font Option in there in the theme and you will find it in Appearance >> Theme Options >> Skin >> Typography.
And regarding MiniCart Option, we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
You can turn ON/OFF mini cart in header from Appearance >> Theme Options >> Header.
Thanks.
Hi. Thanks for replying. I will do, but if you could put back on mini cart stile change option i will really aprecciate. Maybe it will sound silly, but I would really like to offer more then just one design.
hi,
As I told you above that is the demand of the situation we needs to make Porto super fast and you can change the icon as per your requirements by changing the content in the given code and the content for different icons you will find in the above given link.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi show that problem when browsing through Firefox browser
https://prnt.sc/ktaai7Hi,
Can you please share your Live site URL with us here ??
Thanks.
Hi,
Your site works perfectly fine at my end please see this video: https://www.dropbox.com/s/pa2olhn0aglyxk4/1.mp4?dl=0
it must be the cache issue at your end so please check your site after removing the server, site and browser cache hope you will not find an issue.
Thanks.
Hi,
I have tested your site again on latest Firefox (Internal Pages) as well and find it works perfectly fine at my end, It must be the cache issue at your end so please check your site after removing the browser cache hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will again check and provide you the video of your site.
Thanks.
Hey there! Great theme! I am having a small issue with the featured items on the my home page. The button changed from ‘add to cart’ to ‘check offer’. How would I change it back to ‘add to cart’? www.lasercopyuniversal.com
Hi,
Can you please tell me that which version of the theme you are using ??
And also please once check your site after deactivating your site all the third party plugins hope you will not find an issue and then again activate all the third party plugins again one by one and check which one is creating an issue on your site.
If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi – how do I update the instagram feed images on the home page to my instagram account please
Hi,
You have to set the Instagram Widget again by going into Appearance >> Widgets and first use the Instagram Slider Widget into Instagram Slider – Shortcode generator and set it as per your requirements and then use/replace that generated shortcode to your Footer Widget where the Instagram Widget is placed already, please see this screenshot: https://pasteboard.co/HDuvLWn.png
Thanks.
Hi,
I think you have saw a wrong link, please check our live demo shortcode buttons here: http://www.portotheme.com/wordpress/porto/classic-original/buttons/
Thanks.
We have the same issue as in the Link I wrote and I can’t find the reason. The buttons should works in my link too ? Why there are not colorized?
http://www.it-solutions4you.sk/buttons/ The Modern “red” button has danger style but is not redHi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
It may be because you are using the old version of the theme 4.1.5, so please update your theme and theme required/recommended plugins and then check your site after removing the browser cache hope you will not find an issue.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Thanks.
im using porto from last 6 months can u some one tell me how can i use single product layout in our site?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi,
I am using the default layout for the ‘product layouts’.
I will like to edit the layout so that the product name, price and information column can be on the left side (so this column is first, and product images column is on the centre).
How can I edit it?
Please refer to the support ticket #34437 which I have submitted to your support website..
Hi,
You have to select the product page layout as per your requirements from Appearance >> Theme Options >> WooCommerce >> Single Product and if you modify any one of the product page theme default layout you have to do it with the help of Customization.
Thanks.
Ok. So how do I get a customization done?
Hi,
For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Hello, can shop products be display by modified date rather than Newness?
Hi,
Sorry to say that but there is only five default options of WooCommerce product sorting listed below and you can set/find it from WooCommerce >> Setting >> Customize >> WooCommerce >> Product Catalog: https://prnt.sc/kt3yw6
So for sorting products by date, you have to do it with the help of Customization.
I have searcheed and finds a thread which may be help full for you: https://gist.github.com/mikejolley/1622323
Thanks.
Thank you,
Most Welcome!
Hi, please reset our purchase code.
Hi,
Please contact us through our support system and provide us your product purchase code there so we will reset it for you.
Thanks.
Hi there. We are taking over a website that is using version 3.4. Are there major issues if we update to the current version? We’d purchase the appropriate items, but outside of that what should we look out for. Thanks.
Hi,
The current version of the Porto WordPress is 4.6.2 and as you said that you have purchased 3.4 version and you want to update the theme to the latest version, so you have missed a lot of versions in between from 3.4 to 4.6.2 and obviously there is lot of design and features changed from 3.4 to 4.6.2 so not sure about it, if you did any Customization in the theme then it will surely create lot of issues for you and if not then also some issues may occur, please check the changelog of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And please now write here or through our support system with your Porto purchased Envato/ThemeForest account for getting further help/support on the Theme.
Thanks for your understanding.
Hi, How to remove this line https://prnt.sc/kstpcm ? SHOP DEMO 4; Header Type 2
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-contact {
border-right: 0px !important;
}
Hope your issue will solve if not then please share your Live site URL with me here so I’ll provide you the tested CSS on your site.
Thanks.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header:not(.sticky-header) .header-main .mega-menu:after {
border-right: 0px !important;
}
Hope your issue will solve if not then please contact us through our support system with you site WP Admin Login details so we will solve the issue for you.
Thanks.
It’s work, Thank You!
Most Welcome 
Hi again, how to change the price display so that it only shows “from PLN 29” (for example) or disable price display? I marked in red https://zapodaj.net/4762855c326de.jpg.html
Hi,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com
Thanks.
Hi there. I’m not able to download the latest version of Porto. I’m still on 4.4. I tried doing it manually but it failed also, also my website keeps going down. My host said its something to do with my plugins or template. The reasons were:
Per checking CPU and Concurrent Connection Usage on your control panel I have found the following result:
Your site has been limited within the past 24 hours I/O usage resources were limited for your site
Any idea what that means?
Hi,
It is your hosting issue, When it comes to determining whether or not you’re using too much resources generally you will need to look first to see if you’re experiencing any faults which is displayed in the bottom graph in the CPanel -> Resource Usage section. If you are seeing faults there’s a good chance you either need to optimize your site or possibly upgrade to a plan that provides more CPU. Optimizing such as installing and properly configuring a quality caching plugin is generally the best way to resolve the issue. Please read this doc: https://www.mddhosting.com/support/knowledgebase/1022/Resource-usage--andgt-Your-site-has-been-limited-within-the-past-24-hours.html
And for downloading the latest version of the theme, you have to Login into your Envato ThemeForest account and then go to downloads and download the latest version of the theme from there and then update the theme by following the steps given below:
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
hi there. i need help to check if i am doing right for my facebook pixel. i have integrated in my website. im not sure whether its working. i also install facebook pixel helper in my google. please help!
because there is some custom code where put in my wordpress. hope u can take look if the css code is okay.
Hi,
Can you please contact us through our support system with your site WP Admin Login details and explain your issue there if possible with the help of screenshots so our Technical Support team will check and provide you the solution.
Thanks.
okay
Hello, i want to change the font size and color in the checkout page (titles and input fields) how can i do this? Thank you
Hi,
Please copy and paste the below given CSS code to the checkout page Custom CSS option and change the color and size value as per your requirements and check your site after removing the browser cache.
.woocommerce-checkout .woocommerce-billing-fields.clearfix h3 {
font-size: 20px !important;
color: red !important;
}
.woocommerce-checkout .form-row label {
font-size: 20px !important;
color: orange !important;
}
.woocommerce-checkout-review-order .row .col-lg-6 h3 {
font-size: 20px !important;
color: red !important;
}
Thanks.
Hello, can you join the social sharing and display link in China? For example, Taobao, Weibo, WeChat, Alipay?
Hi,
Sorry to say that but do not understand your issue properly, what do you mean by join the social sharing and display link in China? Can you please explain it more clearly if possible with the help of screenshots for my better understanding.
Thanks.
hello, i updated my site straight away from 4.4.5 to 4.6.2 and it broke many things. is there a way to download updates between them and install one at the time? thank you
Hi,
Sorry to say that but there is no way to download the in between versions of the Theme from 4.4.5 to 4.6.2
Although if you have an issue then please contact us through our support system with your site Admin Login details so we will check and solve the issue for you.
Thanks.
In the next update can you please upgrade Font Awesome to the most recent version because there were fonts I wanted to use that weren’t available in FontAwesome 4.6.2, which is what Porto comes with. I figured out a workaround but it would be nice to have those additional fonts to choose from.
hi,
Thanks for sharing the suggestion with us, I am forwarding this to the development department then they will look through it in future coming updates of the theme but I am not giving you the guarantee because it will upto the development department, if they will find it fit with the theme environment they will surely look through it.
Thanks for your understanding.
HI , why my search bar isn’t show correct? https://strangestuff.cc/
Hi,
Please update your theme to the latest version 4.6.2 and theme required/recommended plugins and check your site after removing the server, site and browser cache, You will find your issue resolved.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
I had update but the problem still there
Hi,
For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details and FTP or CPanel Login details so we will check and solve the issue for you.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=0Thanks.
it works….... finally
Sound’s Great!
