Hi,

The issue you are facing and also every customer is/will face because of the Google updated its policy regarding Google Maps API, Now you and every Customer have to Create his/her own API key for Google Maps by going here: https://developers.google.com/maps/documentation/javascript/get-api-key

and paste that API key to Appearance >> Theme Options >> General >> Google Map API and save changes and check your site after removing the browser cache, your issue will resolve.

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options .> Skin >> Custom CSS and change the color value as per your requirements.

.woocommerce-cart .cart-actions a.btn.btn-default { background-color: red !important; color: yellow !important; } .woocommerce-cart .cart-actions a.btn.btn-default:hover { background-color: yellow !important; color: red !important; } .woocommerce-cart .cart-actions button.btn.btn-default.pt-right { background-color: red !important; color: yellow !important; } .woocommerce-cart .cart-actions button.btn.btn-default.pt-right:hover { background-color: yellow !important; color: red !important; }

Thanks.

Hi,

You will find an option of speed optimization into Porto >> Speed Optimization and in it you will find an option of JS Composer and you will find all the WP Bakery elements in it so just check the elements you do not want to use and save changes it will speed up your site.

Thanks.

Hi Support team, first of all thanks for your reply.
I’ve did all the steps your detailed but the load speed is the same (very slow 4-5 seconds…later than that it show something in the browser… it’s the thing i’m confused…why doesnt appear something in that range of seconds…). Please another solution, cause it doesnt work like you said.

Hi,

Please read and follow the instructions given in the theme documentation about the site speed up: http://www.portotheme.com/wordpress/porto/documentation/#speedup

OR

This is quite normal for all WordPress Websites. It is not the Theme-specific, but how Wordpress works. All Wordpress sites need to be optimized once launched. IDX and IMPress just add more load to the page speeds.

You will need to optimize certain aspects of the Website in order to optimize the page load speeds.

You can use the GTmetrix page and follow the Recommendations they show you on your Results page. https://gtmetrix.com/reports/zenwallarts.com/c3P4QuxF

And Pingdom: https://tools.pingdom.com/#!/cJBIIC/https://zenwallarts.com/

First of all, you need to optimize all the images, you can use this plugin, which takes care of this:

https://wordpress.org/plugins/ewww-image-optimizer/

For minify CSS, JS, HTML, the Theme has this feature: Porto >> Speed Optimization Wizard

If this still doesn’t help, then you can use a Caching Plugin like W3 Cache plugin. And you can use a CDN Service, Free or Paid ones, like Cloudflare, or MaXCDN, or Stackpath.

As a last resort, you can use a CDN Service.

There’s Free one: https://www.cloudflare.com/

Or Paid ones (generally costs less than $5 a month):

https://www.stackpath.com/services/content-delivery-network-cdn/
https://bunnycdn.com/
Further, this is the best and comprehensive guide to speed up your website, we highly recommend to follow it: https://www.dropbox.com/s/djgfw8whwx607is/The%20Need%20For%20Site%20Speed.pdf?dl=1

Hope this helps.

Thanks

Hi,

Can you please send me the screenshot of the issue and the URL of your site so I will check and give you the solution.

Thanks.

https://infotech.bwltech.com/mobile-attendance/ The Products at the top menu is highlighted. If you go to Time Attendance Software Lite the Products is not highlighted. How to maintain Products to be highlighted. Thanks

Hi,

Can you please send me the WP admin login details through our support system so I will check the issue and solve it for you. Actually, the Time Attendance Software Lite menu is not the submenu of the Products that is why it is not highlighted.

Thanks.

If I install the latest demo again, will I lose all the settings/changes I’ve made before?

How do I create the “Porto Modal Box WP Bakery Element” to have the same newsletter popup as in your latest demo?

Hi,

Yes, If you install the latest demo again, you will lose all the settings/changes you have made before, and please contact us through our support system with your site WP Admin Login details so we will create a test pop up for you on your site test page for you.

Thanks.

Hi,

No, You do not need to update the Child Theme, Please read this thread: https://wordpress.stackexchange.com/questions/276002/do-i-need-to-update-the-child-theme-too-after-updating-the-parent

Thanks.

Hi,

I have tested the latest theme 4.7.0 and finds the Custom Font Custom Font Option in there in the theme and you will find it in Appearance >> Theme Options >> Skin >> Typography.

And regarding MiniCart Option, we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.

#mini-cart .minicart-icon:before { content: "\f217"; font-family: "FontAwesome" !important; }

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

You can turn ON/OFF mini cart in header from Appearance >> Theme Options >> Header.

Thanks.

Hi. Thanks for replying. I will do, but if you could put back on mini cart stile change option i will really aprecciate. Maybe it will sound silly, but I would really like to offer more then just one design.

hi,

As I told you above that is the demand of the situation we needs to make Porto super fast and you can change the icon as per your requirements by changing the content in the given code and the content for different icons you will find in the above given link.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Your site works perfectly fine at my end please see this video: https://www.dropbox.com/s/pa2olhn0aglyxk4/1.mp4?dl=0
it must be the cache issue at your end so please check your site after removing the server, site and browser cache hope you will not find an issue.

Thanks.

Plz check Any product ( Internal pages ) in my site Problem in firefox browser https://goo.gl/kj5AJC

Hi,

I have tested your site again on latest Firefox (Internal Pages) as well and find it works perfectly fine at my end, It must be the cache issue at your end so please check your site after removing the browser cache hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will again check and provide you the video of your site.

Thanks.

Hi,

Can you please tell me that which version of the theme you are using ??

And also please once check your site after deactivating your site all the third party plugins hope you will not find an issue and then again activate all the third party plugins again one by one and check which one is creating an issue on your site.

If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

You have to set the Instagram Widget again by going into Appearance >> Widgets and first use the Instagram Slider Widget into Instagram Slider – Shortcode generator and set it as per your requirements and then use/replace that generated shortcode to your Footer Widget where the Instagram Widget is placed already, please see this screenshot: https://pasteboard.co/HDuvLWn.png

Thanks.

Hi,

I think you have saw a wrong link, please check our live demo shortcode buttons here: http://www.portotheme.com/wordpress/porto/classic-original/buttons/

Thanks.

We have the same issue as in the Link I wrote and I can’t find the reason. The buttons should works in my link too ? Why there are not colorized?

http://www.it-solutions4you.sk/buttons/ The Modern “red” button has danger style but is not red

Hi,

It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

OR

It may be because you are using the old version of the theme 4.1.5, so please update your theme and theme required/recommended plugins and then check your site after removing the browser cache hope you will not find an issue.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily.

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

You have to select the product page layout as per your requirements from Appearance >> Theme Options >> WooCommerce >> Single Product and if you modify any one of the product page theme default layout you have to do it with the help of Customization.

Thanks.

Ok. So how do I get a customization done?

Hi,

For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks.

Hi,

Sorry to say that but there is only five default options of WooCommerce product sorting listed below and you can set/find it from WooCommerce >> Setting >> Customize >> WooCommerce >> Product Catalog: https://prnt.sc/kt3yw6

So for sorting products by date, you have to do it with the help of Customization. I have searcheed and finds a thread which may be help full for you: https://gist.github.com/mikejolley/1622323

Thanks.

Thank you,

Most Welcome!

Hi,

Please contact us through our support system and provide us your product purchase code there so we will reset it for you.

Thanks.

Hi,

The current version of the Porto WordPress is 4.6.2 and as you said that you have purchased 3.4 version and you want to update the theme to the latest version, so you have missed a lot of versions in between from 3.4 to 4.6.2 and obviously there is lot of design and features changed from 3.4 to 4.6.2 so not sure about it, if you did any Customization in the theme then it will surely create lot of issues for you and if not then also some issues may occur, please check the changelog of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And please now write here or through our support system with your Porto purchased Envato/ThemeForest account for getting further help/support on the Theme.

Thanks for your understanding.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header:not(.sticky-header) .header-main .mega-menu:after { border-right: 0px !important; }

Hope your issue will solve if not then please contact us through our support system with you site WP Admin Login details so we will solve the issue for you.

Thanks.

It’s work, Thank You!

Most Welcome

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks.

Hi,

It is your hosting issue, When it comes to determining whether or not you’re using too much resources generally you will need to look first to see if you’re experiencing any faults which is displayed in the bottom graph in the CPanel -> Resource Usage section. If you are seeing faults there’s a good chance you either need to optimize your site or possibly upgrade to a plan that provides more CPU. Optimizing such as installing and properly configuring a quality caching plugin is generally the best way to resolve the issue. Please read this doc: https://www.mddhosting.com/support/knowledgebase/1022/Resource-usage--andgt-Your-site-has-been-limited-within-the-past-24-hours.html

And for downloading the latest version of the theme, you have to Login into your Envato ThemeForest account and then go to downloads and download the latest version of the theme from there and then update the theme by following the steps given below:

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

because there is some custom code where put in my wordpress. hope u can take look if the css code is okay.

Hi,

Can you please contact us through our support system with your site WP Admin Login details and explain your issue there if possible with the help of screenshots so our Technical Support team will check and provide you the solution.

Thanks.

okay