23207 comments found.
Hello.
I’m trying to test this in localhost.
The issue is that WPBakery cannot be installed error just shows: “failed”.
Additionally the registration (in localhost) cant go through.
Error message: “Purchase Code is not valid or could not connect to the API server!”
The code is correct and already activated in the live version of the website.
Please advise!
Kind regards
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
And regarding the Purchase code error, so this error mostly occurs when your server has some restrictions, and it not let your site to communicate with our internal server, so you have to remove all sort’s of restrictions from your server or please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Thanks.
Hello.
Curl is enabled.
var_dump(extension_loaded(‘curl’));
D:\wamp64\www\php_tests\curl-test.php:3:boolean true
The error still exists though. I just want to install the demo content in localhost in order to explore more options for my live website safely in locahost.
But I can’t register the theme so I can’t install WPBakery that is required by some demos I need to check.
I am letting you once again that the same purchase code is already in use on the live version of the website.
Please provide an alternative.
Kind Regards
Hi,
Please contact us through our support system so we will check your purchase code and provide you the solution for Installing the WP Bakery Plugin.
Thanks.
My drop down menus are all open and covering the screen following the update. How do I rectify this? I’ve rolled back for the moment. Thank you.
Edit: Resolved.
Hi,
The issue you were faced was only the Cache issue, Lot of customers faced that issue because of the cache, so please remove and disable your server, site and browser cache and then check your site, you will not find an issue.
Thanks.
How to change homepage shop_banner image in shop demo 12 porto?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through theme purchased account to get the free support for Porto WordPress theme.
Thanks.
I m not purchased, i m trying demo only.
Hi,
Sorry to say that but this platform is only used for Pre-Purchased questions and for product purchased customers help and you can change the homepage banner image of shop 12 easily by editing the homepage.
Thanks for your understanding.
Hi, Can i show best seller products in different page with pagination? or load more?
Hi,
Please use Porto Best Selling Products WP Bakery Element on you page and set it as per your requirements but sorry to say that there is no option in the element for showing it with pagination or load more button but you can set it as a Grid, List or Slider view as per your requirements.
Thanks.
Hi,
is there a new working link for the slovenian language pack by any chance? The one I found in the comments is not working any more.
Thank you!!
Hi,
Please download the latest Slovenian language translation files of the theme from below given links and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and choose the Slovenian language from there for your site and finally check your site after making save changes and removing the server, site and browser cache.
https://www.dropbox.com/s/f0ln30j67fr4lrp/porto-sl_SI.po?dl=0https://www.dropbox.com/s/cduwm947rjlpia1/porto-sl_SI.mo?dl=0
Thanks.
Thank you!
Most Welcome 
Hey, how can I Change the shopping cart Icon on the Main Nav?
www.mdua.shop
I need a shopping venture icon not a Bag.
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
hello how can I make the sku look on the product page
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through theme purchased account to get the free support for Porto WordPress theme.
Thanks.
Hi
We like to show only Prices and add to Cart when a user is logged in.
For everyone else not login to show catalog mode and no prices
How can this be done?
Now we have created a test account i regular user and set him as custumer in WP profil
but he cant add to cart or see prices?
How to do that ?
Also we have tries in catalog modus 1. enabled add to cart
when regular visitor not logged in wp adds a product and goes to cart check out he sees the total? this should be hidden
Regards t5hanks for support
Hi,
Sorry to say that it is not possible in the Woocommerce and theme. Either you can activate or deactivate the catalog mode with prices or not. There is no 3rd option to achieve this.
Thanks.
Hi, I have registered on the support site but haven’t got an activation email.
Hi,
Can you please provide us the product purchase code via our email: newsmartwave@gmail.com so that we will set your support account.
Thanks.
Hi there,
I love your theme, well done!
Question, on the shop under the products at the tab fields, we’ve standard the “Size Guide” tab…. So #%^#@$#
We cant find to delete this tab.
Please help
Hi,
For Removing Default Woocommerce Single Product Tabs Please read and follow the instructions written in this doc: https://docs.woocommerce.com/document/editing-product-data-tabs/
And for Removing Size Guide Tab: The Size Guide Tabel comes from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and you can see in the screenshot clearly that Block is being used to create that tab so go to Blocks find the particular Block: https://prnt.sc/iog8kv and just edit and change as per your requirement and as you said that you want to disable/remove the Size guide tab from Single Product Page so just remove the Block Slug name from Appearance >> Theme Options >> Woocommerce >> Single Product Page: https://prnt.sc/iog8ke and check your site after removing the browser cache.
Thanks.
Hey thanks for the fast response. It works. Thank you so much!
Have a nice day
Most Welcome
WooCommerce Social Login – WordPress Plugin by wpweb is not working after theme update… any issue or bug ?
Hi,
Sorry to say that but we have never tested the plugin “WooCommerce Social Login – WordPress Plugin by wpweb” with the theme so we are unable to provide the guarantee for that because it is the third party plugin and we do not provide support for any third party plugin issue because it requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I’m using Porto shop demo 13.
For the homepage “Porto Carousel” -> “Porto Interactive Banner”
How can I make the button be aligned in the center? What is the shortcode?
Is there any website or reference for all your shortcodes so that I can edit the homepage design?
Please take a look at the picture below to understand..
https://imgur.com/YzQejWI . https://imgur.com/N81QvfU . https://imgur.com/7ArKOeo .Hi,
You can change the alignment option of the button by using alignment options showing in this screenshot: https://prnt.sc/kvch36 and also you will find all the short codes of the Theme provided here: https://www.portotheme.com/wordpress/porto/classic-original/shortcodes/
Thanks.
Hi,
I already did what you did and aligned it centre. But the position didn’t change and it’s still on bottom left.
Hi,
Ok, then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
I already contacted through support system: ticket #34730
Hi,
Your issue has been solved, Our Technical support team replied your ticket, please check your ticket reply and reply accordingly.
Thanks.
Hello,
I have increased the PHP max_input_vars to 2000 which is the recommended minimum but keeps showing me that it is at 1000.
Attached screenshots
https://prnt.sc/kva5tj
Some solution?
Thanks
Hi,
Sometimes this issue occurs when there’s some restriction from the server end, so please contact your hosting provider and ask them to solve the issue for you.
Thanks.
Ok Thanks!
Most Welcome!
till awaiting revert on my recent ticket..
Hi,
Sorry to say that but yesterday was Sunday and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so it may be getting late because of this and I just talked with the Technical Support Department and they told me that they replied your ticket so please check your ticket and replied accordingly to your ticket.
Thanks.
Hello, some time ago i bought your theme, but i have a little problem. Im using woocommerce, and for some reason the rating stars of the product archives are in black color. Usually, when there are not ratings, the rating stars of the product archives are transparent, like empty, right?? Well, in my case, the products doesnt have any ratings but the rating stars are in black color. Do you know what is the option to solve or change this?? i know that there are a solution or an option because this problem its new.
Hi,
Please read and follow the instructions written in this thread: https://wordpress.org/support/topic/woocommerce-always-show-stars-even-with-no-reviews/#post-10201355
Hope it will help you in solving your issue.
Thanks.
Hi there,
An issue suddenly appeared and i never had it before. All the images for the variants simply do not upload anymore. Here is an example: https://otakufarm.com/product/hazy-beauty-dragon-ball-super-heroes-dxf-7th-goku-bardock-barduck-pvc-figure-juguetes-brinquedos-dolls-toys-vol-02/
I have checked in the product images are uploaded and in the media library. However they simply do not appear on the page
Hi,
You are facing an issue because of any third party plugin confliction on your site, so please once deactivate your site all the third party plugins and check your site after removing the server, site and browser cache, hope you will not find an issue and then activate your site all the third party plugins again one by one and check which one is creating an issue on your site.
Otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, i m recently purchased porto, so i have query, How to modify shop 12 demo home page banner image??
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I already try to free support, but i not get any reply from porto yet, plz answer me, how to replace any image to home banner?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
i Activated This Template On One Of My existing Website Made All The alignment Changes
. i found that Contact Form 7 Codes Are missing, is there a way to import only the cf7 ?? ultimate Add-ons is not getting activated, doesn’t it comes bundled with template ??Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Why Always you ask for WP-ADMIN Password for such silly issue ? My issue is not that big and need it to be sorted out without giving an access to my website.
Hi,
We asked WP Admin Login details because we have not faced the issue as you are facing, so there may be several points because of that you are facing the issue, so for providing you the exact solution we have to first debug your site that is why we asked about Login details, and No, sorry to say that but you can not only import the cf7 form again, and for making it again on your site we asked you to provide the Login details, and Ultimate Addon for Visual Composer is no longer included in the theme package but it is fully compatible with the theme and also we provide it to our users as well on their requests but again the issue you are facing that ultimate Add-ons is not getting activated, so why is it so, for finding it we need your site Login details, hope you can understand now.
Thanks.
Hi! In your top bar on social media sharing on Whatsapp module, it says whatsapp://send?text=http://<number> It’s incorrect and won’t bring me anywhere. How do I fix it?
Hi,
Can you please contact us through our support system with your site Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
Sent. I also put some other issues that happen in the site.
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience, once your ticket will resolved you will get the reply of your ticket, until that please be patience.
Thanks for your understanding.
hi
how to set the coupon code or cash coupon($10 off discount on any order)
regards
Hi,
Please read and follow the instructions written in the docs given below, hope it will help you in resolving your issues.
1. https://docs.woocommerce.com/document/coupon-management/
2. https://docs.flycart.org/woocommerce-discount-rules/coupon-based-discounts/activate-discount-rule-using-a-coupon-code-in-woocommerce
3. https://www.flycart.org/blog/wordpress/how-to-use-one-coupon-code-for-multiple-discounts-in-woocommerce
4. https://bobwp.com/how-to-set-up-woocommerce-coupons/
Thanks.
