23207 comments found.
Hi – pls address Support Ticket #34869.
Upgrade to 4.7.1 was not successful & since LIVE site was down for last 5 days, I have reverted to back Theme Ver. 3.5.1
Some minor issues need to be fixed.
Thanks in Advance.
Hi,
Sorry to say that but we have solved your issue 2 days ago and then you have new and new issues in a single/same ticket so it will take some time, and you were facing an issue because of the group products, the products were not showing on your site those are linked with the group products that have not been published and in drafts, so until those group products will not be published the published products will not be shown on the site.
And please do not write here again and again about the ticket, once your issue will resolved you will get the reply of your ticket until that please be patience and if you have any query regarding ticket please write in the ticket reply so that our technical support team will look through it.
Thanks for your understanding.
hello, I have many licenses of postage, unfortunately I lost the overview, which domain belongs to which license. Where can I look it up?
Hi,
Please contact us through our support system and provide us your purchase code there so we will reset the purchase code for you.
Thanks.
I just installed the latest update from porto 4.7.1
every modification of the change in color and font size that I changed from the demo import did not change anything, even though the browser chache was clear
and then can u reply my ticket status, usually quickly answered, but for a week this has been a very long answer
my ticket support #34865
Hi,
First of all sorry for the inconvenience as we are facing higher than the normal amount of tickets, and sorry to say that but the ticket you have created one week ago, we have sent you the reply of that ticket also one week ago that your site was not working and you also confirmed that and you told us that we have to wait for few days as you are migrating your site from one server to another right, then you told us after 4 days that you need more time and the site is not working properly and you told us that closed that ticket as after migration you will create a new ticket, and the new ticket #34865 you have created yesterday after our support hours so that is why it was getting late, but now we have solved your issue and your ticket reply has been sent so please check your ticket reply and then reply to your ticket accordingly.
Thanks for your understanding.
Hi, in the theme in resume theme, when we are in the blog page (post page), then click to home or any button in the vertical menu, it will not work. how to add links to this menu? Click here and then click on home icon https://emansoud.com/what-is-green-building/
Hi,
Actually the Resume template is the One Page template/Demo, and when you go to WP-Dashboard >> Pages, you will find only home page and the sample page, so then edit the home page you will find WP Bakery Element “Porto Floating Menu” so basically the floating menu is made using the Porto Floating Menu element, and the floating menu on site other pages like, Blog or Post is coming from the Blocks, so go to WP-Dashboard >> Blocks and finds and edit the Menu Block and change the Links/URL’s as per your requirements.
Thanks.
I bought the subject and the client still did not have his domain and I have been testing in another domain in relation to the installation and now I can not pass it to another main domain because they tell me that it only has one activation
I want to remove the license of the other domain and pass it to the client’s domain
Hi,
Please go to your test domain WP-Dashboard >> Porto >> Setup Wizard >> Activate and you will find the deactivate button so just click on it and then activate the same theme with same purchase code on your client main site.
And in case if you removed/deleted the test site already without deactivating the theme then please contact us through our support system so we will reset the purchase code for you.
Thanks.
Hi I need translation into Russian.
Please tell me why the Top Navigation may disappear. Https://www.portotheme.com/wordpress/porto/wp-content/themes/porto/inc/admin/theme_options/headers/header_18.jpg
Hi,
Please download the latest Russian Theme translation files from the below given links and upload it to wp-content/languages/themes and then go to wp-dashboard >> setting >> general and select/set the site language to Russian language from there and save changes and finally check your site after removing the browser cache.
https://www.dropbox.com/s/5rq6ejcec43ggcf/porto-ru_RU.po?dl=0https://www.dropbox.com/s/1q3lj2euf9vrfwn/porto-ru_RU.mo?dl=0
And those top navigation are the top bar menu and the top bar menu is set form Appearance >> Menu.
Thanks.
I added it there, but it is not displayed
Hi,
Please go to Appearance >> Theme Options >> Header and turn YES the option Show Header Top and then check your site after removing the browser cache, hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, I’m loving the layout in the portfolio page labelled “Work” on one of the demos. Is there a way to replicate that but to click through to already existing pages that aren’t portfolio items?
I would like a services page but do not want the internal pages of actual services to be in the style of the portfolio item pages.
Thank you, Adam
Hi,
Can you please send me the URL of that page which you want to replicate then I will tell you the exact VC element. Also, explain your requirement little bit more in detail.
Thanks.
Hello and thank you for the quick response. I have managed to figure this out. Thanks again Porto! 
Sound’s Great!
Hello, search is not working with SKU, is this possible?
Hi,
The search by SKU feature is available in the premium plugin only Yith WooCommerce Ajax Search. You have to purchase this plugin if you want to use this SKU feature.
Furthermore you can ask from the plugin support as well.
Thanks.
Hi
How can I make the main menu like this template? https://www.portotheme.com/wordpress/porto/shop9/Also Why the Porto featured products not show any products?
Hi,
The Menu showing in the shop 9 on left sidebar is the Main Menu, and it just set an option to show the Main Menu into sidebar enable from Appearance >> Theme Options >> Menu.
And Porto Feature Products works perfectly fine at my end, please check that the feature products is turn ON from Porto >> Speed Optimized Wizard, and if not then please un-check it from there and click on compile button and check your site after removing the browser cache.
If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, in the theme options of ver. 4.7.1, it seems that the sub-menu item “Mini Cart” is missing from the menu item “Header”.
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hello Again.
Kindly find a closure to the ticket #34721. Issue has not been resolved since Sat/15th.
Take note, Siteground keeps Server backup for last 7 days.
If issue is not resolved soon, I will lose server backup of last working backup point.
Thanks in Advance.
Hi,
First of all sorry for the late reply, as we have solved some of your issues yesterday, but you have multiple issues in your single ticket which causes the reply late,so that is why we always asks our customers to please create a fresh new ticket for every single new issue always because it will help us to reply more quickly, If any customer has multiple issues in a single ticket then it will take some time because we have to solve lot of other customers tickets as well hope you can understand.
And finally your ticket all issues has been solved and the reply has sent to your ticket please check your ticket reply, You were facing the issue because of the products are not being published and those are in draft, furthermore you can ask from your ticket reply.
Thanks.
How many domains / subdomains I can install per 1 license of your theme? Could I use 1 license to multiple hosts on the same Domain name?
Hi,
First of all thanks for showing your interest in Porto WordPress.
All Theme-Forest products allows One license for each domain on which you will install the theme (sub-domains or multi-site installation does not matter though).
So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/newThere is no unlimited usage license.
Thanks.
Hi
I updated to the new latest version from ver 4.4 I saw that you guys removed the option to select cart icon I tried to follow the instructions you sent in some other comments as follow :
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
the problem is that it works only on phones but does not work on desktop ( shows “CART” instead of icon).
other problem I have is that there is no translation for some reason for “0 ITEMS” for hebrew. the last problem is that “show cart” link in RTL have class pull-right but suppose to be pull-left so it will look good.
Hi,
Can you please contact us through our support system with your site WP Admin and FTP or CPanel Login details so we will check and solve the issue for you.
Thanks.
I opened a ticket. please give it an urgent priority
Hi,
Now, Please wait once your ticket will resolved you will get the reply of your ticket so until that please be patience.
Thanks for your understanding.
HI I had asked for some customization on some of the pages…I was asked for the login credentials which I gave. My website is on http error 500 from last 3 to 4 hrs and u guys have not been responding to me. Kindly look into it and fix ASAP. I m talking about the ticket no #34561
Hi,
Sorry for that inconvenience as Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please check your ticket reply now, and reply to your ticket accordingly.
Thanks for your understanding.
Hi Guys,
Since last update all jquery effects and some CSS effects are no longer working for me. Some strange things happen with the porto effects like concept where the complete spacing is screwed up.
Any tips? I am aware that im out of the support range but before commenting on that look at the amount of licences i already own.
Ticket written, under assumption same issue as everyone who updated to 4.1 -> TN: 34788
Hi,
You are facing this issue because of we have included the Speed Optimized Feature in the latest Theme, and by using Speed Optimized Feature under Porto >> Speed Optimized >> JS Composer you can turn ON/OFF the WP Bakery elements which you will no longer to use into your site, so that will speed up your site, may be the elements you are using on your site like you said Porto Concept and others are OFF from there so it will not take the CSS/JS of that particular element so please go to Porto >> Speed Optimized >> JS Composer and unchecked the particular elements you are using on your site and then click to Compile button and finally check your site after removing the browser cache.
And also please wait for your ticket reply as well, once your ticket will resolved you will get the reply of your ticket so until that please be patience.
Thanks for your understanding.
Could I use Thai-English languages on this theme? Do I have any more expense for this function? I only need function to toggle between languages of contents and menus, for translating I can do it by myself.
Hi,
First of all thanks for showing your interest in Porto WordPress.
If you want to use your site in any language then you just have to contact us through our support system so we will provide you the translation files of the theme and instructions of how to set your site in a particular language translated.
And if you want to use your site in multiple languages at a single time then you have to use the plugin for that and the language plugins compatible with our latest theme are:
Compatible with WPML plugin
Compatible with Polylang plugin
Compatible with qTranslate X pluginYou can use any one from above as per your requirements.
Thanks.
Hello,
Could you please send me the latest version of Plugin Ultimate Addons for Visual Composer? From Porto Version 4.0 this plugin is not included. I am using Version 3.16.12 and I need to update immediately due to Security Updates (Update Recommended bu author)
Thank you so much
Hi,
Please download the updated version of Visual Composer and Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks
Hi – can you pls find a closure to Supprort Ticket #34721 which was created 24 hours ago ?
After upgrading to Ver. 4.7.1, the Home Page is not rendering properly, neither are the Prd Pages loading.
Thanks in Advance.
Hi,
Sorry for the inconvenience but we are facing higher then the normal amount of tickets and lot of customers asks many queries in a single ticket which will responsible for delay in reply, so sorry for that, and your ticket reply has been sent, please check your ticket reply and reply your ticket accordingly.
Thanks for your understanding.
hello. Users dashboard feature is provided? If so, what it uses for? Woocommerce? Regards
Hi,
Sorry to say that but do not understand your issue properly so can you please explain it more clearly if possible with the help of screenshots.
Thanks.
I mean is it already available users registering pages and registered users dashboard pages ? regards
Hi,
Yes, As you know the theme is purely based on WooCommerce and WooCommerce has it’s default User Registration pages and dashboard.
Thanks.
ok.
1) Any login demo?
2) is it compatible with mailchimp?
Regards
Hi,
1. Sorry we do not set the login for Guest users on demo sites.
2. No, our theme is Compatible with Mailpoet newsletter plugin
Thanks.
Hi and Good Morning
Please can you look at my ticket #34669
again its not a cache problem see what i wrote and uploaded as video what the problem is regarding After save the changes, will regenerate the css files (skin_1.css, skin_rtl_1.css) in /public_html/wp-content/themes/porto/css.
all cache is off even NGINX expire static is on 0 all perm are correct
server people also double and double check its not cache or any other problems
the changes are just not saved in the css files
Thanks so much for looking into it
Hi,
I have just talked with the Technical Support Department and they told me that they replied your ticket, so please check your ticket and reply to your ticket accordingly.
Thanks.
Hi I did thanks . waiting now for respose and hopefully a fix
Hi,
Now please wait and be patience once your issue will resolved you will get the reply of your ticket.
Thanks.
