16513 comments found.
Hi, do I need two separate licenses for a multisite (one domain, two subdirectories)?
Hi
No, you just need to one license for your main and don’t need to buy extra licenses for your sub-domains.
Can someone tell me why when I put the code below into the custom them css window the padding-right when changed to 0px does not work. What am i missing?
.main-navigation-ul > li.menu-item > a.menu-item-link { color: #ffffff; font-size: 13px; font-weight: 600; padding-right: 0px !important; padding-left: 20px !important; text-transform: uppercase; letter-spacing: 2px; }
Hi
Sure, please create a support ticket, our support agent will check your site and provide you the solution.
Hi
Is it possible to include a Home video for the community theme, after that it take you to the home page?
I mean as soon as vistors click on your site a welcome video pops up and there should be a button on the video to click on it to direct you to the main site, incase if you want to skip the video?
Hi
Yes, It’s possible with Jupiter Page Section element. You could set a background video for it and add a button to it as well.
Please check this article:
https://themes.artbees.net/docs/page-section-shortcode/In case you have any question, you could create a support ticket:
https://themes.artbees.net/new-ticket
Hi, i want delete mk-svg-icon on my link in the footer, can you help me ?
Hi
Sure, Please create a new ticket, Our support agents will help you:
https://themes.artbees.net/new-ticketHi, I was wondering if in the search results of the search page Jupiter is able to show the image of each product found. Now it only shows the name and description of the product. Thanks
Hi
Sure, it’s possible. Please create a new ticket, our support staff will learn you how to enable it:
https://themes.artbees.net/new-ticketThis is really cool! keep ups the good work!
https://www.hackerphotography.co.uk https://www.hackerweddingphotography.co.ukHi
Glad to hear that.
Hello, I have a big question. I would like to transfer old WordPress website (I think it created in 2006, custom theme) to Jupiter. There are 150-250 pages. How can I achive it painless if it possible. Or there is other solution.
Thanks in advance
Hi
Actually, It’s related to your website’s contents. But it’s better recreate your pages with the Jupiter’s page builder. But for posts you don’t need to any changes just you should select a blog style and some minor settings.
In case you have any issue, you could get help from our support desk:
https://themes.artbees.net/new-ticketHello Artbees,
I previously downloaded and used the Jupiter theme for my website, which I loved it so I just downloaded again for my new website. However, after I made the purchase and try to install the zip file, it says “the following link expired”. How can I solve this issue? Thank you.
Hi
Please make sure you have unzipped the jupiter theme package and installed the jupiter.zip file as theme’s file. Then please check your server max upload size is 16 MB or greater. If the settings were ok, please create a new support ticket, After that, our support agent will fix it for you:
https://themes.artbees.net/new-ticketHello,
The mobile icon doesn’t show on a iPhone 5, can this be resolved?
Thanks
Hi
Sure, please create a new support ticket and attach a screenshot of your issue. Our support agent fix it for you as soon as possible:
https://themes.artbees.net/new-ticketHello, do you have any conflict report about freezing computer after upgrade to jupiter 6.1.5? I have this problem. I have using MAMP 5 on Imac Core I5 and 8gb RAM. With previous version of Jupiter i havent this problem. Thanks
Hi
So far, we don’t have any report regarding this issue.
Please create a new ticket and describe your problem, out support staff will check and investigate your issue:
https://themes.artbees.net/new-ticketHello, I have one question. Are there option to rename painless your theme. Ex. .../wp-content/theme/your-name/..... and change all logo of Jupiter in back-end. I am fine with your name… I don’t care. But my customer ask me to change if it possible. Thanks in advance for your help.
Hi
Actually, you could do it by editing the Jupiter’s core codes. Although after any update the change will back.
Is this version of Jupiter backwards compatible? Im running 5.1.7
Hi
Yes, after update you could back to an old version, but before all, it’s better take a full backup.
but I mean when I update will anything break?
but I mean when I update will anything break?
Presumably It’s related to your child theme or your server settings. Please create a new support ticket, Out support agent will fix it for you.
https://themes.artbees.net/new-ticketPerhaps I am not being clear. I have not yet bought Jupiter 6. I am running an older version of Jupiter 5 on my current website. I want to purchase this new update and I’m just checking that the new version is compatible with sites built using the older version of Jupiter.
Hi, I get an error like
SQLSTATE[HY000]: General error: 3 Error writing file ’/tmp/MYsSSgWN’ (Errcode: 28 – No space left on device)
and cannot import templates.
Hi
It will be fixed in a couple of hours, our development team is working on it to resolve the issue.
HI, I have a my FIRTS problem with Jupiter, I don’t know how can i do for these problem, in the moment of i try to click in the template center in the Jupiter Control Panel:
Something went wrong!
SQLSTATE[HY000]: General error: 3 Error writing file ’/tmp/MYsSSgWN’ (Errcode: 28 – No space left on device)
I check are times the directories, permissions and disk space, and nodes, and i have a plenty of space.
Please someone know what happen?
Hi
It will be resolved in a couple of hours, our dev team is working on it to fix the issue.
This mean the problem is cause by your server, not for mine right?
Hi
Yes, the issue is resolved.
can’t wait for the elementor release!!!
Hi,
We are happy to hear that! You can already take it for a test drive here: https://themes.artbees.net/blog/jupiter-x-announced/
Regards.
So, you are going to release Jupiter X and I have just bought few weeks ago Jupiter V6….I’m going to start a new project with a theme that will provide update and support for 12 month as soon you launch X…I’m asking for a refund. At list you can show some alert for whom is gonna buying a theme with an expiration date like 12 month!!!
Hi,
We are sorry to hear you feel this way. And we completely understand your point of view here. Our support team and knowledgebase is ready to help you, if you decide to, upgrade to Jupiter X at any time, or simply stay on Jupiter legacy. However, I guess you would love Jupiter X in case you still didn’t use Jupiter. You can download and give it a try from here: https://themes.artbees.net/blog/jupiter-x-announced/ and if you didn’t like it, feel free to send a refund request.
Regards.
Hi, I’m quite sure I’ll love it, as I really love Jupiter Legacy. Point is: way I have spend 59$ + tax for a new project using Jupiter V6+( bought 2 weeks ago) and now to be correct with the customer I have to move to Jupiter X I have to spend again 59$(or more)? You are far to be an untrusted releaser theme and feedbacks to your theme are solid prove to that, but why 2 weeks a go you didn’t give an alert to new buyers?
Hi,
Actually you do not have to spend any additional money for Jupiter X. You, as a customer who bought Jupiter 6 license, can simply download a package which will contain Jupiter Legacy AND Jupiter X, without any additional payments. Jupiter X is already available for download for You (because you own Jupiter 6 license) in Beta version from here:
https://themes.artbees.net/blog/jupiter-x-announced/Regards.
Sound very cool! Thanks
i’m wondering why it is necessary to load a separate css script for every header builder element? Are you gonna clean this up in the future or are you expecting me to just minimize and zip all scripts together (which is ofcourse a normal procedure)?
Hi, is it possible to use a text based (Google Font) logo instead of image?
Hi
Actually, It’s possible with some customization, please create a support ticket, our agents will help you.
https://themes.artbees.net/new-ticketHowever, you could upload an SVG image as your logo.
Hi,
I’m using the header builder, that works great! But I have the website in multiple languages, when you click on the logo it’s always redirecting to the “head” language and not the current language were you are in at that moment.
How can this be solved?
Regards,
Hi
Please create a support ticket our support staff will fix it for you.
https://themes.artbees.net/new-ticketHi
It will change if you set a featured image to your post. In case you would like to change the background color, Kindly please add the below codes to the Theme Options > Advanced > Custom CSS:
.mk-blog-hero.bold-style:before { background-color: #f96c6c !important; opacity: 1 !important; }
Thank you very much.
Hi
You’re welcome.
