23207 comments found.
Hi! I tested that adding Blog Categories to the Blog Sidebar in the Appearance-Gadget will affect all pages in HomePage and Blocks without using any DEMO. That is, the pages in HomePage and Blocks will be added with BlogCategories. I personally think this should be a bug, please fix this problem, thank you。
Hi,
This is not the bug, we have set the default layout and sidebar for all pages from Appearance >> Theme Options >> General http://prntscr.com/l3f8j6Thanks.
I’m sorry, you’re right, because I’m not familiar with the subject operation caused by the settings, I’m sorry, thank you for your answer
Hi,
No Problem dear 
, We are always here to help you
Thanks.
My developer is uploading porto themes to his server but the pluggins are coming up as failed ?
Hi,
We have removed the premium plugins from the Theme Package because the Theme was heavy and now the plugins are on our internal server and can be Install/updated directly from our internal server, And you can check the Theme size and speed now it is super fast now, So this is the demand of the situation as we have to make Porto Super Fast so you have to try to update/install the Theme on Live test server then you will be able to Install/Update the Plugins.
If you are already on Live server and unable to Install/update the Plugins then Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue.
You can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
If you are unable to solve the issue now then please contact us through our support system with your site WP Admin Login details so we will solve the issue for you.
Thanks.
Hi, If I change the Primary Color does this change the color of the “Add To Cart” buttons as well?
Also how do I change the name “RELATED PRODUCTS” to something else.
How do I change the color of the buttons on the “RELATED PRODUCTS”
Thanks
Hi,
Yes, If you change the Primary Color it will change the color of the “Add To Cart” buttons as well.
You can change the name of the “RELATED PRODUCTS” to something else by editing the theme translation po file located into wp-content/themes/porto/languages and change the name in po file then generate the mo file from that po file and finally check your site after removing the browser cache, you can use po edit software for editing the po file and generating the mo file from that po file.
You have to change the color of the Related Products, Add to Cart Button by using Custom CSS.
Thanks.
What will the CSS be to change the color of the Related Buttons?
Do I need to move wp-content/themes/porto/languages to the Child theme?
On the related products it also has “Add To Basket” is the color also controlled by the primary color?
Hi,
1. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirements:
.single-product ul.products li.product-col .add_to_cart_button {
color: red !important;
background-color: yellow !important;
border-color: orange !important;
}
2. Yes, you have to move the particular file into the Child Theme but you have to create a same hierarchy into the Child Theme as in the Parent Theme, means you have to put the files into wp-content/themes/porto-child/languages/
OR
You can also upload the files into wp-content/languages/themes as well but for that you have to named the file as porto-en_GB.po and porto-en_GB.mo instead of simple en_GB.po and mo it will also not be affected when you update the theme.
3. By changing the color value in the above given code you will manage to change the color of “Add to Basket” as well.
And if you will have further more issues then please contact us through our support system.
Thanks.
Hi, will i need any additional paid woocommerce plugins for this theme to work at full potential?
Hi,
No, You do not need any additional Paid plugins for this theme to work, it will work perfectly with the theme pre-packaged plugins.
Thanks.
Hi, How can adjust the size of the widget title at the Image Gallery? I search my head off but i can not find it. I need to make i t a lot smaller, and less distance between de letters.
Thanks!
hi,
Can you please share the URL of the page where the Image gallery is so we will check and provide you the solution for that and also please provide us the screenshot as well.
Thanks.
Hi,
Hereby the url. We are building the page on a temporary URL. When we finish we copy it to the definitive. So thats why the strange URL
https://nldevelop-tonton.savviihq.com/5912-2/
It is about the text above every gallery. I think when you see, you will understand.
I don’t know how i can provide you a screenshot in this way…
Let me know what you can do,
Thanks, Rolf
Hi,
Please copy and paste the below given CSS code to the page Custom CSS Option and change the size value as per your requirements and check your site after removing the browser cache.
h2.wpb_heading.wpb_gallery_heading{
font-size: 15px !important;
}
Thanks.
Please untie your theme problem and update it.
Hi,
We have tested our latest theme and do not find the single issue and if you have any issue then that is on your site so please make your site Live and then change your fake rating and then contact us again with your site WP Admin Login details so we will solve your all issues one by one.
Thanks.
I gave you Wp information. Please solve the problem or refund.
Hi,
Your providing Link: http://www.berkaisguvenligi.com/wp-admin
It is not working at our end and tried several time on different computers, different browsers and on different IPs, so please provide us correct/working Login details so we will able to find check your site and solve the issue for you.
Thanks.
Hi, I’m searching for the german transation files, for example porto-de_DE.mo. Where can I download them?
Thank you in advance.
Hi,
We have already solved your ticket #35557 and also provided you the latest German theme translation files into the reply of your ticket as well so please check your ticket reply
Thanks.
Thank you, everything’s fine!
Most Welcome
Emergency aid.
Hey Emergency aid.
Please respond early. I can’t wait for you for hours. Or I’m staying too far behind.
Hi,
Please be patience and calm, we tried our best to reach and reply to every comment and ticket asap.
Thanks for your understanding.
I don’t know how to share Please connect to my computer You need to connect to your computer with TeamViewer.
Hi,
Sorry to say that but we provide our dedicated support only via TF comments, Ticketing System or via our email newsmartwave@gmail.com so please share the screenshot via our email if you do not want to contact us via our ticketing system.
Thanks.
I have forwarded the situation to you from the support section and you still have not solved my problem.
Refund money
Hi,
Can you please send me the Ticket number which you have generated in the Support system here: http://portotheme.com/support I did not find your ticket in the support system. Also, If you have sent the email then please send me your email from which you have sent the email here newsmartwave@gmail.com
So I will find your issue detail and solve it for you.
Thanks.
35555
I uploaded the same size image to porto interactive banner but the picture did not work. I do not know the encoding. How can I create a slide. Could you tell me in a simple way.
Hi,
What is the exact issue you are facing can you please share the screenshot with us and the site WP Admin Login details so we will check and provide you the exact solution for your issue.
Thanks.
I am working on IP I am testing the theme on IP. Therefore, there is no wp information. You need to connect to your computer with TeamViewer.
Hi,
Can you please share the screenshot of your issue with us here.
Thanks.
Hello,
Not working, also i can’t download wp backery with your link. The field not accept the purchase code.
Hi,
The above link works perfectly fine I have tested it several times, if you are unable to solve your issue then please contact us through our support system so we will provide you the latest plugin.
Thanks.
Stop with make a ticket. Put the answers on the forum! Many have problems with updating. Especially WPBakery Page Builder want to update. No package available.
Hi,
Looks like you haven’t read many comments on the Forum regarding the same issue some of them listed below:
1. https://themeforest.net/comments/20475720
2. https://themeforest.net/comments/19995229
3. https://themeforest.net/comments/20172928
4. https://themeforest.net/comments/20070929and the solution worked for customers and if in case the solution does not work for you then you can also download the WP Bakery plugin from this link and Install/Update on your site manually by yourself as well: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
Hello,
Not working, also i can’t download wp backery with your link. The field not accept the purchase code.
Hi,
The above link work perfectly fine I have tested it several times, if you are unable to solve your issue then please contact us through our support system so we will provide you the latest plugin.
Thanks.
The file I downloaded has errors. I already asked the support via ticket. Awaiting answer.
Hi,
Can you please tell the ticket number you have created via our support system because our Technical Support team has checked and do not find any thicket with named “daviassumpcao”.
Thanks.
PLease check !!!, when I update new version. Porto blog in Visual Composer can’t show Featured image. Look this !!! http://lifeandgo.com/
Hi,
Please go to Porto >> Speed Optimize Wizard >> JS Composer & Short-codes and un-check the porto_blog from there and click on compile and continue button and finally check your site after removing the browser cache hope you will not find an issue.
OR
It may be the third party plugin conflicition issue so also please check once after deactivating all the third party plugins on your site and check your site after removing the cache hope your issue will solve and then after that again activate all the third party plugins again one by one and check which one is creating an issue on your site.
Thanks.
Hi,
I can’t find out “porto_blog” in JS Composer & Short-codes. Please check it https://i.imgur.com/0INQrsM.png
I was try to deactivating third plugin, and clear cache, but this error still there.
Before I updated this version, everything still fine !!!
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
I was sent it for you. Please check you Inbox
Hi,
Now please be patience once your ticket will resolve you will get the reply of your ticket until that please be patience.
Thanks.
Ok, thanks a lot
Hello, Have not solved my issue and not give any reply or response from your side. I have waited more than half day.Ticket No – #35485
Hi,
Sorry for the inconvenience and late reply as we are facing higher than the normal amount of tickets and your all 4 issues has been solved and your ticket reply has been sent so please check your ticket reply and reply to your ticket accordingly and do not write here again and again for ticket.
Thanks for your understanding.
No product categories in menus I will add a product category to the menus section, but the products category does not exist in the menus.
Hi,
Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen as showing in the below given screenshot and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu: https://pasteboard.co/HH0S6jc.png
Thanks.
Hi,
On the default projects page, how do we change the layout to 4 columns instead of 3 columns?
Hi,
Please go to Appearance >> Theme Options >> Portfolio >> Portfolio Archive and set columns from there as per your requirements as showing in this screenshot: https://pasteboard.co/HH0QXsK.png
Thanks.
trying to update, get message: “Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Hi,
Please try to update the theme once by following the steps given below hope you will not find an issue and if yes then please contact us through our support system with your site WP and CPanel Login details so we will update the theme for you.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
.Since I updated the version 4.7.1.0 to 4.7.1.1 – I got a warning message from Wordfence “This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The text we found in this file that matches a known malicious file is: $div_code_name=”wp_vcd”; – I overwrite the files with the original but the same message came up again. Please advise? Thanks
Hi,
Sorry to say that but we have tested our latest theme many times and do not find this issue, you can check here also: https://sitecheck.sucuri.net/results/www.portotheme.com/wordpress/porto_landing/https://www.virustotal.com/#/url/828da2abd3da282e22a1f75dff61acd9601ad4360ad3a3d6721106414768ea7d/detection
And also please read this article as well, the issue you are facing is the core WP issue but not the theme issue: https://medium.com/@rakshitshah/wordpress-wp-vcd-malware-attack-e7394801895d
It must be the third party plugin issue or any script you had added into your site which is creating an issue for you on your site so please check the theme on a localhost or on a fresh new WP server hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Thank you for your help…
Yes, it is an external link that caused an issue.
Sound’s Great!
trying to update, get message: “Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” assume others are too
Hi,
Please try to update the theme once by following the steps given below hope you will not find an issue and if yes then please contact us through our support system with your site WP and CPanel Login details so we will update the theme for you.
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
yes, i know how to update manually, but, i have the envato plugin and auto updates normally work, and the error makes it sound as if something is wrong your end, i see other people having the same issue, is this not something you can fix your end for the benefit of all users? thanks
Hi,
We have removed the auto update theme plugin from the theme because many of the customers did some customization in the theme core files and when they update the theme via plugin all the Customization they did in the theme lost, so for avoiding to loosing the Customization and content we recommended to update the theme manually by following the steps given above.
Thanks for your understanding.
now I added my question from the account we have bought the theme.
Hi, We bought the Porto Wordpress theme, but we have some issues please help us ASAP, we have DEADLINES
We want to create something like this website product option https://www.wildberries.ru/catalog/3786979/detail.aspx?targetUrl=ES
1. We want to create a shoe shop with some variations. color & season. According the season price changes. It works fine, according the color we need to add shoe gallery depends of that color. For example now we show black shoe with it’s 4 thumbnail images (slider), when we choose red color as a variation, we want to add main red color shoe with it’s 4 red thumbnails. I checked a lot of plugins, but couldn’t find something that compatible with Porto theme. It changes only firth, main image and first thumbnail image
2. Second question is. if we couldn’t find variation gallery option, How can we connect whole products (red, blue, white shoes) under one page like the website I add above. Connecting SKUs or maybe you have another great solution
Waiting for your answer. thank you
Hi,
Please use this plugin at your own risk https://wordpress.org/plugins/smart-variations-images/ We have not tested this paid plugin yet with our theme and its not possible to guarantee 3rd party plugins for us, So we think that if plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.
Thanks.
Hello , thanks for your response, I found another plugin (WooCommerce Additional Variation Images), which is similar with our theme design, It works fine, except it doesn’t show images on the left slider, only main image How can I share my settings with you, to check, maybe we need just to remove some couple of codes? The plugin works perfect when I switched to default wp theme
thanks Waiting for your reply
Hi,
Please share your site WP Admin Login details through our support system so we will check it for you.
Thanks.
