Hi,

We have already solved your ticket #35557 and also provided you the latest German theme translation files into the reply of your ticket as well so please check your ticket reply

Thanks.

Thank you, everything’s fine!

Most Welcome

Refund money

Hi,

Can you please send me the Ticket number which you have generated in the Support system here: http://portotheme.com/support I did not find your ticket in the support system. Also, If you have sent the email then please send me your email from which you have sent the email here newsmartwave@gmail.com

So I will find your issue detail and solve it for you.

Thanks.

35555

Hi,

What is the exact issue you are facing can you please share the screenshot with us and the site WP Admin Login details so we will check and provide you the exact solution for your issue.

Thanks.

I am working on IP I am testing the theme on IP. Therefore, there is no wp information. You need to connect to your computer with TeamViewer.

Hi,

Can you please share the screenshot of your issue with us here.

Thanks.

Hi,

The above link works perfectly fine I have tested it several times, if you are unable to solve your issue then please contact us through our support system so we will provide you the latest plugin.

Thanks.

Hi,

Looks like you haven’t read many comments on the Forum regarding the same issue some of them listed below:

1. https://themeforest.net/comments/20475720
2. https://themeforest.net/comments/19995229
3. https://themeforest.net/comments/20172928
4. https://themeforest.net/comments/20070929

and the solution worked for customers and if in case the solution does not work for you then you can also download the WP Bakery plugin from this link and Install/Update on your site manually by yourself as well: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.

Hello,

Not working, also i can’t download wp backery with your link. The field not accept the purchase code.

Hi,

The above link work perfectly fine I have tested it several times, if you are unable to solve your issue then please contact us through our support system so we will provide you the latest plugin.

Thanks.

Hi,

Can you please tell the ticket number you have created via our support system because our Technical Support team has checked and do not find any thicket with named “daviassumpcao”.

Thanks.

I was sent it for you. Please check you Inbox

Hi,

Now please be patience once your ticket will resolve you will get the reply of your ticket until that please be patience.

Thanks.

Ok, thanks a lot

Hi,

Sorry for the inconvenience and late reply as we are facing higher than the normal amount of tickets and your all 4 issues has been solved and your ticket reply has been sent so please check your ticket reply and reply to your ticket accordingly and do not write here again and again for ticket.

Thanks for your understanding.

Hi,

Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen as showing in the below given screenshot and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu: https://pasteboard.co/HH0S6jc.png

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Portfolio >> Portfolio Archive and set columns from there as per your requirements as showing in this screenshot: https://pasteboard.co/HH0QXsK.png

Thanks.

Hi,

Please try to update the theme once by following the steps given below hope you will not find an issue and if yes then please contact us through our support system with your site WP and CPanel Login details so we will update the theme for you.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Thank you for your help…

Yes, it is an external link that caused an issue.

Sound’s Great!

Hi,

Please try to update the theme once by following the steps given below hope you will not find an issue and if yes then please contact us through our support system with your site WP and CPanel Login details so we will update the theme for you.

First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

yes, i know how to update manually, but, i have the envato plugin and auto updates normally work, and the error makes it sound as if something is wrong your end, i see other people having the same issue, is this not something you can fix your end for the benefit of all users? thanks

Hi,

We have removed the auto update theme plugin from the theme because many of the customers did some customization in the theme core files and when they update the theme via plugin all the Customization they did in the theme lost, so for avoiding to loosing the Customization and content we recommended to update the theme manually by following the steps given above.

Thanks for your understanding.

Hi,

Please use this plugin at your own risk https://wordpress.org/plugins/smart-variations-images/ We have not tested this paid plugin yet with our theme and its not possible to guarantee 3rd party plugins for us, So we think that if plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.

Thanks.

Hello , thanks for your response, I found another plugin (WooCommerce Additional Variation Images), which is similar with our theme design, It works fine, except it doesn’t show images on the left slider, only main image How can I share my settings with you, to check, maybe we need just to remove some couple of codes? The plugin works perfect when I switched to default wp theme

thanks Waiting for your reply

Hi,

Please share your site WP Admin Login details through our support system so we will check it for you.

Thanks.

Hi,

Sorry to say that but Yesterday we have provided you the complete solution of your ticket: https://pasteboard.co/HGTrNiD.png even your support period was expired and today just couple of hours ago we again provide you the free support: https://pasteboard.co/HGTrB1H.png but not for all time and ask you to please extend the support extension for getting further support as this is Envato policy and we and also all the customers has to follow Envato policy but inspite of that we provided you the free support and the moment we asked you to purchase support extension for getting further support you just left bad review this is an offensive behavior, really disappointed with your behavior.

Thanks.

Hi,

Thanks for purchasing support extension now please create a fresh new ticket, because your old ticket was closed and we are unable to solve the closed ones, this is our system requirements hope you can understand out limitations and also after generating fresh new ticket please be patience once your ticket will resolve you will get the reply of your ticket as we are facing higher than the normal amount of tickets.

Thanks.

Hi,

I understand now, but we have used the Yith WooCommerce Ajax Search plugin in our theme for search functionality and if you want more functionalities of the Search you have to purchase the Premium Search plugin for that.

Thanks.

where can I find this plugin?

Hi,

You can find the premium version of the particular plugin for purchase here: https://yithemes.com/themes/plugins/yith-woocommerce-ajax-search/

But please before purchasing the plugin please ask plugin support that the premium version will help you in achieving your needs or not, they will guide you better about it.

Thanks.

Hi,

Sorry to say that but this is not possible with the help of theme options this is only possible with the help of Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com

Thanks for your understanding.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

and how to remove this https://i.imgur.com/z95VXJE.jpg

Hi,

1. Please edit your product and scroll below you will find view options and in view options you will find an option of Content Top and Content Bottom, and you will find a block slug name in it, so it means the particular section is coming from Blocks so you have to go to Blocks and finds the block named “Sticky Both Info Bottom” just edit it and change anything as per your requirements.

2. And for changing/editing/removing Sale and Testimonial Section showing in the sidebar you have to go to Appearance >> Widgets >> Woo Product Sidebar and edit/change/remove it as per your requirement.

If still you will find any issue then please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact solution of your issue.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we do not provide developer module.

Thanks.